Sprint TX340G User manual
TX340G User Manual
User Manual
<TX340G>
www.sprint.com
TX340G User Manual
Important Privacy Message – Sprint’s policies often do not
apply to third-party applications. Third-party applications
may access your personal information or require Sprint to
disclose your customer information to the third-party
application provider. To find out how a third-party
application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which
can usually be found on their website. If you aren’t
comfortable with the third-party application’s policies, don’t
use the application.
Consejo: Para encontrar esta manual para usuarios en
español,por favor visita a www.sprint.com y haz
clicenSupport > Devices.
To find this user manual in Spanish, please visit
www.sprint.com and click Support > Devices.
TX340G User Manual
Table Of Contents
Introduction ............................................................................................. 5
Overview ............................................................................................ 6
Features ............................................................................................. 6
Menu Option Table ............................................................................ 6
Section 1: Getting Started ....................................................................... 8
1A. Basic Installation............................................................................... 9
Package Contents ........................................................................... 10
Internal Battery Installation ............................................................ 11
Setting Up The Terminal.................................................................. 11
Wall Jack Tester............................................................................... 12
A-GPS for E911 ................................................................................ 13
Wall Mount Installation.................................................................... 13
LED Indicators ................................................................................. 14
Audible Indicators ........................................................................... 15
Section 2: TX340G FWT ....................................................................... 16
2A. Basic Operation/Activation.............................................................. 17
Power ON / OFF ............................................................................... 17
Activation ......................................................................................... 17
Setting Up Your Voicemail .............................................................. 18
Sprint Account Passwords ............................................................. 18
Getting Help ..................................................................................... 19
Making Calls.....................................................................................20
Receiving Calls ................................................................................20
Sound................................................................................................21
Adjusting Voice Volume..................................................................21
Adjusting Alert Tone Volume...........................................................21
Setting One Minute Alert ................................................................21
Setting Voice Privacy Alert .............................................................21
Setting Connection Alert.................................................................21
Setting Auto Send Time..................................................................22
Using # As Send Key......................................................................22
Setting DTMF Length .....................................................................22
Security.............................................................................................22
Changing Lock Code......................................................................22
Restricting Outgoing Calls..............................................................23
Activation/Re-Activation Reset .......................................................23
Factory Reset.................................................................................23
PRL Update....................................................................................23
TTY/TDD............................................................................................24
Mode Setting ..................................................................................24
Section 3: Sprint Service .......................................................................25
3A. Advanced Features .........................................................................26
Call ID................................................................................................26
Setting Caller ID Mode ...................................................................26
Call Waiting ID................................................................................26
Caller Name Display.......................................................................27
Call Waiting ......................................................................................27
Three-Way Calling............................................................................27
Tip: Looking for something? If you don’t see it in the headings
listed here, try the index on page 34 .
TX340G User Manual
Voice Mail Service ........................................................................... 27
Troubleshooting .............................................................................. 29
Specifications .................................................................................. 30
Section 4: Safety and Warranty Information.......................................... 31
4A. Important Safety Information........................................................... 32
Safety Precautions .......................................................................... 32
4B. Manufacturer’s Warranty................................................................. 37
Manufacturer’s Warranty ................................................................ 37
Index ..................................................................................................... 40
TX340G User Manual
Introduction
This User Manual introduces you to Sprint service and all the features of
your new device. It’s divided into four sections:
♦Section 1: Getting Started
♦Section 2: TX340G FWT(Fixed Wireless Terminal)
♦Section 3: Sprint Service
♦Section 4: Safety and Warranty Information
Note: Because of updates in TX340G software, this printed manual may
not be the most current version for your TX340G. Visit
www.sprint.com and sign on to My Sprint to access the most recent
version of the user manual.
WARNING: Please refer to the Important Safety Information section on
Page 32 to learn about information that will help you safely
use your TX340G. Failure to read and follow the Important
Safety Information in this TX340G manual may result in
serious bodily injury, death, or property damage.
TX340G User Manual
Overview
The TX340G is a dual-band (800/1900Mhz) fixed wireless voice terminal
that is perfect for a seamless land-line like service. TX340G is designed
to provide a simple phone service at a home or business. Its Assisted
GPS feature provides E911 service to accurately determine the location
of the caller in case of an emergency. The TX340G allows the users to
migrate from landline to wireless without losing any functionality of their
regular home phone service.
Features
- CDMA2000 1x voice services (backward compatible to IS-95 A/B)
- 800/1900 MHz Dual Band
- TTY/TDD Telephone Support
- 3 multi-colored LED Indicators (Signal, Mode and Power)
- 2 RJ-11 Bridged Ports (with max 4 REN)
- Dial-Tone and DTMF Generation
- Desktop and Wall-Mountable
- Call Waiting, Three-way Calling and Call Forwarding
- Call Restriction
- Type II Caller ID (or Call Waiting Caller ID)
- OTA (IS-683A)
Menu Option Table
Access the menu by first lifting the handset or pressing the TALK button
on your cordless phone and press ** followed by the appropriate number
sequence as shown below.
TX340G User Manual
MENU
("**○○")
Sub Menu ITEM
EXAMPLE
1.Adjusting
Voice
Volume
*Louder
#Lower
**11*(louder)
**11#(lower)
2.AlertVolume*Louder
#Lower
**12*(louder)
**12#(lower)
3.Setting1
MinuteAlert
*Off
#On
**13*(off)
**13#(on)
4.VoicePrivacy
Alert
*Off
#On
**14*(off)
**14#(on)
1.Sound
5.Connection
Alert
*Off
#On
**15*(off)
**15#(on)
1.SettingCaller
ID
0NoCaller
ID
1DTMF
Standard
2FSK
(Bellcore):D
efault
**210#(Nocallerid)
**211#(DTMF)
**212#(FSK)
2.SettingAuto
Send
time
3~9seconds
0OFF
**223#(3seconds)
**220#(off)
3.#asSendkey*Off
#On
**23*(off)
**23#(on)
2.General
4.SettingDTMF
Length
*Long
#Short
**24*(Long)
**24#(Short)
1.ChangingLock
code
Oldlock
code,(Tone)
,
Newlock
code,#,
Newlock
codeagain
Tochangefrom0000to1234
**310000(confirmtone)
1234#1234#
2.Restricting
OutgoingCalls
Lockcode,
*Offor#
On
Iflockcodeis0000,press
**320000*(off)
**320000#(on)
3. SprintOnly*Off
#On
**33*(off)
**33#(on)
4. Activation/
Re‐Activation
MSLcode,
<#>
MSLcodeis000000:
**34000000
5.FactoryResetResets
moduleto
factory
default,<#>
Iflockcodeis0000:
**350000
3.Security
6.UpdatePRLLockcode,
<#>
Iflockcodeis0000:
**360000
4.TTY
1.TTYModeSet0TTYFULL
1TTYTALK
2TTYHEAR
3TTYOFF
(Default)
**410#:TTYFULL
**411#:TTYTALK
**412#:TTYHEAR
**413#:TTYOff
Three escalating beeps (bee-bee-beep) indicate a successful entry.
Three short beeps (beep-beep-beep) indicate an unsuccessful entry.
TX340G User Manual
Section 1
Getting Started
TX340G User Manual
1A. Basic Installation
♦Package Contents(page10)
♦Internal Battery Installation(page11)
♦Setting Up The Terminal(page11)
♦Wall Jack Tester(page12)
♦GPS for E911(page13)
♦Wall Mount Installation(page13)
♦LED Indicators(page14)
♦Audible Indicators(page15)
TX340G User Manual
Package Contents
After opening the package, check to make sure that you have all the
parts shown below.
If any item is missing or broken, please call your service provider’s
support center.
①TX340G 1x Fixed Wireless Terminal
②CDMA Dual Band Dipole and AGPS Antenna
③Power Adapter (Input: AC100-240V, 50/60Hz / Output:5V/2A)
④Backup Battery
⑤User Manual
⑥Stand bracket
⑦RJ-11 Phone Cord
⑧Home Wiring Line Tester
CAUTION
Use the provided power adapter only. Using other power adapter may cause
permanent damage to the terminal.
TX340G User Manual
Internal Battery Installation
This TX340G operates by receiving electricity from an electrical outlet or
internal battery.
1. Open the battery cover on the bottom side of the terminal.
2. Connect the Battery power cable to the terminal.
3. Insert the battery pack in the right position between the hold bars.
4. Close the battery cover.
Setting Up The Terminal
1. Connect the antenna by screwing it into the TNC connector on the
back of the terminal.
2. Connect a wired or cordless telephone to the terminal using the RJ-11
phone cord.
3. Plug the AC adapter plug into the DC 5V jack of the Terminal.
4. Plug the AC adapter plug into an appropriate electrical outlet.
Connecting the Terminal to Home Phone Wall Outlet.
The TX340G can be connected to a home wall phone jack to generate a
dial tone service throughout the entire home and allow users to use
phones from any other home wall phone jack. Please verify that the
home wall phone jacks do not have existing active telephone service and
that they are not powered. Before connecting the terminal to home wall
jack, please test with the included “Wall Jack Tester”.
NOTE: Use wired or cordless telephones compatible to FCC part
68 only. Non-compliant telephones may not work properly.
TX340G User Manual
Wall Jack Tester (PSTN Line Tester)
The wall jack tester will verify if the wall phone jack is powered by existing
or previous landline phone service.
1. Plug the tester into the wall jack.
2. If tester’s Green colored LED illuminates (ON), your PSTN line is still
active and powered. In this case, contact your existing or previous
landline phone service provider to disconnect the phone service and
power.
3. If Green colored LED does not illuminate, the wall phone jack is not
powered and you can safely connect your terminal to wall jack.
[LED OFF – line is safe to use]
IMPORTANT NOTE
DO NOT CONNECT YOUR TERMINAL TO A WALL JACK IF PSTN
LINE IS STILL IN SERVICE.
Connecting the terminal to the live wall jack may interfere with the
existing phone service and damage the terminal.
NOTE: Alternately, 2-line cross adapter may be used to
bypass the powered first phone line. Please see next
section, using 2-line cross adapter.
TX340G User Manual
A-GPS for E911
Your terminal supports an A-GPS feature to meet a FCC 911 mandate,
which makes the location of the terminal available to 911 operators in the
case of emergency situations. During the emergency call, all the LEDs on
the terminal will blink and your location can then be determined by the
911 operator.
Wall Mount Installation
1. Mark two mounting holes locations on a wall to match the screw holes
on the back of the terminal.
2. Drill two holes and put screws at the marked locations.
3. Tighten the screws until the head is about 5mm from the wall.
4. Plug in the AC power connector and route the power cord in the
groove, if needed. Connect antenna.
5. Hang the terminal on the screws using the two holes on the back.
6. Push the terminal down until the unit is firmly locked into place.
TX340G User Manual
GETTING TO KNOW THE TERMINAL
LED Indicators
Item Color Status Description
Solid
In Battery Mode: Fully Charged
In Adaptor mode: Connected
Green
Blinking Charging
Solid Mid Battery LevelOrange
Blinking Battery Error
Solid Low BatteryRed
Blinking Low Battery Warning
POWE
R
OFF - No Battery
Green Solid Signal>-75db
Green Slow
Blinking
3S off, 1S on, In Roam status
Orange Solid Good Signal
Orange
Slow
Blinking
3S off, 1S on, In Roam status,
Signal>-90db
Red Solid Signal < -90db
SIGNAL
Red Slow 3S off, 1S on, In Roam
Blinking status,Signal<-90db
OFF - No service
Solid Off-Hook or In Use
Green Blinking Incoming Call
MODE/
MSG
Orange Blinking Voice Mail Waiting
E911
Call
All LEDs
Blinking
All LEDs blink during emergency
call
TX340G User Manual
Audible Indicators
Type Condition Meaning
Normal dial
tone
Freq:350 + 440 Hz
Cadence: Continuous
Duration: 30s ±2s
The FWT is
in-service with
adequate receive
signal.
No Service tone
Frequency:425Hz
Cadence:1.5s on / 0.8s
off,
0.33s on / 0.8s
off
FWT is not capable
of making or
receiving calls.
Outgoing call
restriction tone
Frequency: 425Hz
Cadence:0.8son/o.2soff
FWT is not capable
of making calls but is
capable of receiving
calls.
Howler tone
Frequency:1400+2060/
2450+2600Hz
Cadence:100ms on/
100ms off
The handset is not
properly laid down.
Checking the
handset.
TX340G User Manual
Section 2
TX340G FWT
(Fixed Wireless Terminal)
TX340G User Manual
2A. Basic Operation/Activation
♦Power ON / OFF(page17)
♦Activation(page17)
♦Setting Up Your Voicemail(page18)
♦Sprint Account Passwords(page18)
♦Getting Help(page19)
♦Making Calls(page20)
♦Receiving Calls(page20)
♦Sound(page21)
♦Security(page22)
♦TTY/TDD(page24)
Power ON / OFF
The power switch is located on the back side of the terminal
1. Turn on the unit by moving switch to ON position.
2. Turn off the unit by moving switch to OFF position.
Activation
1. Check if the terminal is turned on and setup properly.
2. Check signal LED to ensure the terminal is receiving a good signal.
3. With a house phone connected to the terminal, pick up the handset of
the phone.
4. When you hear dial tone, press the Activation sequence **34 000000#.
5. The terminal will begin the Activation process.
NOTE: When you turn on the terminal, Power LED is Green then
turns to Green, Orange or Red depending on battery power .It
automatically searches for cellular service.
After successfully acquiring cellular service, the Signal LED turns
to Green, Orange or Red depending on signal strength.
NOTE: If you purchased your phone at a Sprint Store, it is
probably activated and ready to use.
If you received your phone in the mail and it is for a new
Sprint account or a new line of service, it is designed to
activate automatically. To confirm your activation, make a phone
call.
If you received your phone in the mail and you are activating
a new phone for an existing number on your account, you
will need to go online to activate your new phone.
From your computer’s Web browser, go to
www.sprint.com/activate and complete the on screen
instructions to activate your phone.
When you have finished, make a phone call to confirm your
activation. If your phone is still not activated or you do not have
access to the Internet, contact Sprint Customer Service at
1-888-211-4727 for assistance.
TX340G User Manual
Setting Up Your Voicemail
Your phone automatically transfers all unanswered calls to your
voicemail, even if your phone is in use or turned off. You should set up
your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized
access.
1. Dial your Sprint voicemail number .
2. Follow the system prompts to:
¾Create your password.
¾Record your name announcement.
¾Record your greeting.
For more information about using your voicemail, see “Voicemail” on
page 27
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal
account information, your voicemail account, and your data services
account. To ensure that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account Username and Password
If you are the account owner, you will create an account username and
password when you sign on to www.sprint.com.(Click Sign in and then
click Sign up now! to get started).If you are not the account owner (if
someone else receives the bill for your Sprint service), you can get a
sub-account password at www.sprint.com.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail.
See “Setting up Your Voicemail” on page 28 for more information on your
voicemail password.
NOTE: Voicemail Password
Sprint strongly recommends that you create a password when setting
up your voicemail to protect against unauthorized access. Without a
password, anyone who has access to your phone is able to access
your voicemail messages.
TX340G User Manual
Getting Help
Managing Your Account
Online: www.sprint.com
¾Access your account information.
¾Check your minutes used (depending on your Sprint service
plan).
¾View and pay your bill.
¾Enroll in Sprint online billing and automatic payment.
¾Purchase accessories.
¾Shop for the latest Sprint phones.
¾View available Sprint service plans and options.
¾Learn more about data services and other products like Sprint
Picture Mail, games, ringers, screen savers, and more.
From Your Sprint Phone
¾Press *4 to check minute usage and account balance.
¾Press *3 to make a payment.
¾Press *2 to access a summary of your Sprint service plan or get
answers to other questions
From Any Other Phone
¾Sprint Customer Service: 1-888-211-4727.
¾Business Customer Service: 1-800-927-2199.
Sprint 411
Sprint 411 gives you access to a variety of services and information,
including residential, business, and government listings; movie listings or
showtimes; driving directions, restaurant reservations, and major local
event information. You can get up to three pieces of information per call,
and the operator can automatically connect your call at no additional
charge.
There is a
pe
r
-
c
a
ll
charge
to
use
Sprin
t
411
,
and you
w
ill
be billed
f
o
r
airtime.
¾
Press 411
Sprint Operator Services
S
p
rin
t
Operator Services provides
as
sista
n
ce
when you place
c
o
lle
c
t
calls or when
y
ou
place calls billed to a
loca
l
telephone calling card or
third
party
.
¾Press 0
.
For more information or to see the la
tes
t
in products and services,
visit
us
on
li
ne
at
www.sprint.com.
TX340G User Manual
Making Calls
1. Check if the terminal is turned on.
2. Pick up the handset of the phone.
3. If you hear a dial tone, dial the desired telephone number by using the
wired or cordless telephone’s keypad.
4. Wait for about 3 seconds until the call is automatically processed by
the terminal. (Auto Dial Time can be configured from 3 seconds to 9
seconds, or turned-off).
5. When the other recipient answers, begin conversation.
6. To hang up, put the phone receiver back on the phone hook or press
the TALK or OFF button on your phone.
Receiving Calls
The wired or cordless telephone(s) connected to the terminal ring
when an incoming call comes in.
1. Pick up the phone receiver to answer the call.
2. To disconnect after the call is finished, place the handset on the phone
hook or press the TALK or OFF button on your phone.
NOTE: You can dial a phone number with a maximum of 32 digits,
including * and #.
NOTE: If “# as Send Key” feature is enabled, press the # button to
process the call immediately after entering the dialed number.
Default setting is OFF. Please refer to the page 14 for “Using # as
Send Ke
y
”.
NOTE: If Connection Alert is turned on, a beep is heard when the
call is connected. The default setting is OFF.
NOTE 1: If using cordless phone, press TALK or OFF button to
answer the phone call. Refer to the cordless phone user manual for
instruction.
NOTE 2: Make sure that the attached telephone(s) ringers are
enabled.
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