Sprint U772 User manual

Available applications and services are subject to change at any time.
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Sprint User Guide
A downloadable, printable guide to your U772 USBModem
and its features.
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Table of Contents
GETTING STARTED 1
Introduction 2
Set Up Your Device 3
PartsandFunctions 3
SIMCard 4
DeviceInstallation 5
Windows,Mac,LinuxUsers 5
WindowsXPUsersOnly 6
ActivateYourDevice 7
USING YOUR DEVICE 9
The Web Browser Interface 10
OpeningtheWebBrowserInterface 10
TheLandingPage 10
ConnectingtotheNetwork 12
TheDevice&NetworkMenu 12
GeneralDeviceandNetworkInformation 13
LTEDeviceandNetworkInformation 14
3GDeviceandNetworkInformation 15
TheCheckUsageMenu 16
LTELEDOperation 17
3GLEDOperation 17
SETTINGS 18
The Settings Menu 19
ConnectionOptions 19
EnableAirplaneMode 19
EnableAutoConnection 19
ChangeYourConnectionOptions 20
AdvancedSettings 20
GeneralSettings 21
ManualConfiguration 22
LTEConfiguration 22
UICCUnlock 23
3GConfiguration 23

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CustomDNS 24
CloneConfiguration 25
DownloadCurrentSystemConfiguration 25
EnterBackupConfigurationFilePath 25
IPPTConfiguration 26
RoamingConfiguration 27
Updates 28
DeviceUpdates 28
AutomaticVersionCheck 28
SoftwareUpdate 29
EngineeringandEquipmentSettings 29
GETTING HELP 31
For Assistance 32
TheHelpMenu 32
About 32
UserGuide 33
Specifications 33
SprintAccountInformationandHelp 34
SprintAccountPasswords 34
ManageYourAccount 34
WarrantyandService 35
CustomerService 35
TrademarksandCopyrightInformation 35
Safety and Notices 37
SafetyPrecautions 37
ImportantNotice 37
SafetyandHazards 37
FCCCompliance 38
RFExposureInformationandSpecificAbsorptionRate(SAR)Information 38
INDEX 40

Getting Started 1
Getting Started
ThetopicsinthissectionwillintroduceyoutoyourU772USBModem,helpyougetsetupwith
service,provideanoverviewofthedevice,andgetyoustartedwithbasicdeviceoperations.

Getting Started Introduction 2
Introduction
Thefollowingtopicsdescribethebasicsofusingthisguideandyournewdevice.
About the User Guide
ThankyouforpurchasingyournewU772USBModem.Thefollowingtopicsexplainhowbesttouse
thisguidetogetthemostoutofyourdevice.
Before Using Your Device
ReadtheGetStartedguideandImportantInformationbookletthatwerepackagedwithyourdevice
thoroughlyforproperusage.
Accessibleservicesmaybelimitedbysubscriptioncontractconditions.
Descriptions in the User Guide
Notethatmostdescriptionsinthisguidearebasedonyourdevice'ssetupatthetimeofpurchase.
Unlessotherwisenoted,instructionsbeginfromthedeviceWebuserinterfacehomescreen,which
isdisplayedbyopeningaWebbrowserafterinsertingyourdeviceandenteringhttp://sprintmodem
orhttp://192.168.10.1.Someoperationdescriptionsmaybesimplified.
Note:Theaboveaddresseswillnotworkcorrectlyunlessthedeviceisinsertedinyourcomputer.
Screenshots and Key Labels
Screenshotsandotherillustrationsinthisuserguidemayappeardifferentlyonyourdevice.Key
labelsintheuserguidearesimplifiedfordescriptionpurposesanddifferfromthedeviceWebuser
interface.

Getting Started Set Up Your Device 3
Set Up Your Device
ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourUSBModemandwireless
servicethefirsttime.
Parts and Functions
Thesetopicsillustrateyourdevice'sprimarypartsandkeyfunctions.
Note:Yourdevice'sscreensandlayoutsaresubjecttochange.Thisuserguideusessampleimages
only.
Your Device
Device Layout
Thefollowingillustrationoutlinesyourdevice'sprimaryexternalfeatures.

Getting Started Set Up Your Device 4
Part Description
LTE LED indicator DisplaysconnectionstatusontheLTEnetwork.
3G LED indicator Displaysconnectionstatusonthe3Gnetwork.
USB Connector Cover CoverfortheUSBconnector.
Finger Grip SlidingmechanismfortheUSBconnectorcover.
USB Connector USBconnectortoconnectyourdevicetolaptoporhostdevice.
CDMA/LTE Main Antenna Mainantennaportforexternalantennaattachments.
CDMA/LTE Sub Antenna Secondaryantennaportforexternalantennaattachments.
USIM Card Cover CoverfortheremovableSIMcard.
Device Label Labelwhichdisplaysthedevicename,FCCIDanddeviceMEID.
SIM Card
TheSIMcardisanICcardcontainingthedevicenumberandothercustomerinformation.Your
device'sSIMcardispreinstalledandshouldonlybeaccessedifdirectedbyacustomerservice
representative.
Handling a SIM Card
KeepthefollowinginmindwhenhandlingaSIMcard.
nYouareresponsibleforanydamagecausedbyinsertingtheSIMcardinanother-brandICcard
reader,etc.Sprintisnotresponsibleinsuchacase.
nAlwayskeeptheICchipclean.
nWipecleanwithadry,softcloth.
nAvoidapplyinglabels.MaydamageSIMcard.
nSeeinstructionsincludedwithSIMcardforhandling.
nTheSIMcardisthepropertyofSprint.
nTheSIMcardisreplaceable(atcost)incaseofloss/damage.
nReturntheSIMcardtoSprintwhencancelingsubscription.
nReturnedSIMcardsarerecycledforenvironmentalpurposes.
nNotethatSIMcardspecificationsandperformancemaychangewithoutnotice.
nItisrecommendedthatyoukeepaseparatecopyofinformationthatisstoredonSIMcard.
Sprintisnotresponsiblefordamagesfromstoredinformationthatislost.

Getting Started Set Up Your Device 5
nAlwaysfollowemergencyprocedurestosuspendserviceifyourSIMcardordevice(SIMcard
inserted)islostorstolen.Fordetails,contactCustomerService.
nAlwayspoweroffthedevicebeforeinserting/removingtheSIMcard.
Insert SIM Card
FollowtheseinstructionstoinsertaSIMcard.Remembertopoweroffyourdevicebeforeinsertinga
SIMcard.
Note:Yourdevice’sSIMcardispreinstalled.Theseinstructionsareforreferenceonly.
1. ToopentheSIMcardcover,pressdownfirmlyonthelowerbackcoverandpulldownas
indicatedintheimageabove.
2. InserttheSIMcardasshowninthepictureabove.
lInsertgentlywithgoldICchipfacingdownward.
3. ReplacetheSIMcoverbygentlypressingdownandslidingforwarduntilyoufeelaclick.
Device Installation
Theinstructionsbelowexplainhowtoinstallthedeviceonyourlaptoporcomputer.
ThefollowingsectionisforMac,Linux,Windows7,8,8.1andWindows10useronly.WindowsXP
userscanskiptotheWindowsXPUsersOnlysection.
Windows, Mac, Linux Users
TheinstructionsbelowwillexplainhowtoinstallthedeviceonyourWindows,MacandLinux
computer.
1. Turnonyourcomputerandcloseallapplications.
2. InsertthedeviceintoyourUSBport.
Yourcomputerwillrecognizethedeviceandwillinstallthedriverautomatically.

Getting Started Set Up Your Device 6
3. Pleaseallowafewminutesforthedriverinstallationtocomplete.
TousetheSprintLTE/3GMobileUSBonyourWindowsXPcomputer,youwillneedtoinstallthe
RemoteNDISdriverincludedinthemodemmemoryandconfigurethedevice.SeetheWindows
XPUsersOnlysectionformoreinformationondriverinstallationanddeviceconfiguration.
Windows XP Users Only
TheinstructionsbelowwillexplainhowtoinstallthedeviceonyourWindowsXPcomputer.
1. Turnonyourcomputerandcloseallapplications.
2. InsertthedeviceintoyourUSBport.
Note:Ifyouhaveinsertedthedeviceproperly,Windowswillinformyouthatithasfoundnew
hardware.WaituntilWindowscompletesthe“FoundNewHardware”task.Itisnormaltoheara
shortbeepeachtimeyouinsertorremovethedevice.Itisanaudiblenotificationthatyourcomputer
recognizesthenewhardware.
3. YourcomputerwillrecognizethedeviceandinstalltheRemoteNDISdriverautomatically.Ifthe
programdoesnotlaunchautomatically,proceedtoStep4.
4. WindowsXPusersrunningServicePack2(SP2)orearlier:Ifyourcomputerdoesnot
automaticallyinstalltheRNDIS,clickStart>My Computer,selectFranklin Zero CD,and
thendouble-clicktheFranklin-Installer.exeprogram.
TheWelcometotheMSSInstallWizardforFranklin700V4.14.0.0screenwillthenappear.Click
Installtocontinuetheinstallationprocess.

Getting Started Set Up Your Device 7
5. InstallationofRemoteNDISdriverisnowcomplete.ClickFinishtoleavethesetupprogram.
Activate Your Device
Followtheinstructionsbelowtoactivateyourdeviceifithasnotalreadybeenactivated.

Getting Started Set Up Your Device 8
DependingonyouraccountorhowandwhereyoupurchasedyourUSBmodem,itmaybereadyto
useoryoumayneedtoactivateitonyourSprintaccount.
nIfyoupurchasedyourdeviceataSprintStore,itisprobablyactivatedandreadytouse.
nIfyoureceivedyourdeviceinthemailanditisforanewSprintaccountoranewlineofservice,it
isdesignedtoactivateautomatically.
lWhenyouplugthedeviceintoyourcomputerforthefirsttime,openyourWebbrowserand
gotohttp://sprintmodemorhttp://192.168.10.1.YoushouldseeaHands Free Activation
messageinyourWebbrowser,whichmaybefollowedbyaPRL Updatescreenanda
Firmware Updatescreen.Followtheonscreeninstructionstocontinue.
nIfyoureceivedyourdeviceinthemailandyouareactivatinganewdeviceforanexistingnumber
onyouraccount(you’reswappingdevices),youcanactivateonyourcomputeronline.
lActivate on your computer:
oGotosprint.com/activateandcompletetheonlineinstructionstoactivateyourdevice.
Toconfirmactivation,navigatetoanyWebpage.Ifyourdeviceisstillnotactivatedoryoudonot
haveaccesstotheInternet,visitsprint.com/supportforassistance.Ifyoudonothaveaccesstothe
Internet,callSprintCustomerServiceat1-888-211-4727.
Note:Ifyouarehavinganydifficultywithactivation,visitsprint.com/support.

Using Your Device 9
Using Your Device
Thetopicsinthissectionwillprovideinformationonyourdeviceandinteraction.Thisinformationwill
helpyoumakeconnections,understandthedeviceWebuserinterface,checkyourdatausageand
enablesoftwareupdatesandroamingservices.

Using Your Device The Web Browser Interface 10
The Web Browser Interface
TheWebbrowserinterfaceisaWeb-basedconnectionmanagerforyourdevice.Itallowsyouto
manageandmonitortheInternetconnectionbetweenyourcomputerandthewirelessnetwork.It
hasauser-friendlyinterfaceandisequippedwithmanyusefulfeaturesthatwillenhanceyour
Internetnavigationexperience.
Opening the Web Browser Interface
TheinstructionsbelowwillprovideinstructionsonhowtoaccesstheWebbrowserinterface.
TousetheWebbrowserinterface,pleaseensurethedeviceisinserted.Onceinserted,openaWeb
browseronyourdesktopandtypehttp://sprintmodemorhttp://192.168.10.1intotheaddress
window.
The Landing Page
TheinstructionsbelowwillprovideadditionalinformationonyourUSBmodemlandingpage.
TheWebbrowserwillopentheDeviceandNetworkpageforyourUSBModemasshownbelow.
Fromthispage,youcanseeandmanageavailablenetworkconnections,seeyourcurrent
connectionstate,andseesignalstrengthataglance.Detailedmenusforstatusandsettingsare
displayedacrossthetopofthemenu.

Using Your Device The Web Browser Interface 11
Themainmenuappearsacrossthetopofthebrowserinterfaceandallowsforeaseofnavigation.
Onthemenubaryouwillseeoptionsfor:Device & Network,Check Usage,SettingsandHelp.
InformationregardingyourcurrentnetworkconnectioncanbeseenintheNetworkConnectionBox
displayedontheleftsideofthemainpage.Thisboxdisplays3GandLTEconnectioninformation
andhasthefollowingitems:

Using Your Device The Web Browser Interface 12
lSignal strength bar:Displaysyourcurrentsignalstrength.Supports0-6levelsofsignal
strength.
lConnection time:Displaysthetimeafteryourdeviceisconnected.
lConnection button:Connectsyoutoanetwork.
Thefollowingtableprovidesdevicestatusandconnectionbuttondescriptions:
Status Connection
Button Description
“NoSignal” NoSignal Radiopowerisonbutdevicehasnosignal.
Allactionsaredisabled.
“Disconnected” Connect Radiopowerisonanddeviceisdisconnected.
Readytoconnect.
“Connecting” Cancel Deviceisconnectingandavailabletocanceltheconnection.
“Connected” Disconnect Deviceisconnectedandavailabletodisconnectthe
connection.
“NotActivated” NotActivated Deviceactivationisrequired.
Connecting to the Network
Thefollowinginstructionswillprovideinformationonconnectingtothenetworkandswitching
betweenLTE/3G.
Onceyourdeviceisproperlyconfigured,connectingtotheInternetisassimpleasplugginginyour
device.Bydefault,itconnectsautomaticallytotheSprintnetwork.Ifyouwishtochangethisoption,
pleaserefertotheinstructionsinConnectionOptions.
The Device & Network Menu
TheDevice&Networkmenuallowsyoutoviewinformationaboutyourdeviceandnetworkstatus.

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General Device and Network Information
Theinstructionsbelowwillguideyouthroughthegeneraldeviceandnetworkinformationwithinthe
Webuserinterface.
ToviewbasicdeviceinformationclickDevice & Networkonthemenubarandtheselectthe
General Device & Network Informationdropdownarrowtoviewyourbasicdeviceinformation.

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General Device
lDeviceName–nameofthedevice
lDeviceDescription–descriptionofthedevice
lManufacturer–manufacturerofthedevice
lModemModel–modelnameofthedevice
lHardwareVersion–currentinternalhardwareversion
lCMVersion–currentCMversion
lIMEI–theInternationalMobileEquipmentIdentitynumberofthedevice
General Network
lIPAddress–thecurrentInternetProtocoladdressofthedevice
lGateway–thecurrentnetworkpointentranceaddress
lDNSServer–thecurrentDomainNameServersystemaddress
lDataReceived–thenumberofbytesreceived
lDataSent–thenumberofbytessent
lDataTotal–thetotaldatareceivedandsent.Datatotalsareestimatesandshouldnotbe
usedforbillingpurposes.
LTE Device and Network Information
ThefollowinginstructionswillshowyouhowtoviewLTEandnetworkinformationonyourdevice.
ToviewbasicLTEnetworkinformationclickDevice & Networkonthemenubarandtheselectthe
LTE Device & Network InformationdropdownarrowtoviewtheLTEnetworkinformation.
LTE Device
lTechnology–LongTermEvolution(LTE)
lFirmwareVersion–thecurrentfirmwareversiononthedevice

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lIMSI–theInternationalMobileSubscriberIdentity(IMSI)number
lICCID–theIntegratedCircuitCardID(ICCID)number
lUSIMState–thecurrentstateoftheUniversalSubscriberIdentityModule(USIM)
LTE Network
lStatus–currentnetworkstatus
lSNR–thecurrentSignal-to-NoiseRatio(SNR)
lRSRP–thecurrentReferenceSignalReceivedPower(RSRP)
lRSRQ–thecurrentReferenceSignalReceivedQuality(RSRQ)
lPLMNID–thecurrentstateofPublicLandMobileNetworkID
3G Device and Network Information
Thefollowinginstructionswillshowyouhowtoview3Gandnetworkinformationonyourdevice.
Toviewbasic3GnetworkinformationclickDevice & Networkonthemenubarandtheselectthe
3G Device & Network Informationdropdownarrowtoviewthe3Gnetworkinformation.
3G Device
lMEID–uniquenumberthenetworkusestoidentifyyourdevice
lTechnology–typeofnetworkyouareconnectedto
lFirmware–currentinternalsoftwareversion
lUserName(NAI)–assignedusernameonyourdevice
lMobileNumber(MDN)–thepublicIDforyourspecificwirelessservice(MobileData
Number)
lHomeCarrierName–nameofthenetworkoperator
lHomeCarrierID–IDofthenetworkoperator

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lPRLVersion–usedtoverifythatyourPreferredRoamingLististhemostcurrent
lMSID(IMSI_S)–internalIDusestoidentifyyouraccount
l3GRealm–nameofthedomain
3G Network
lStatus–currentnetworkstatus
lRSSI–measurementindBmofcurrentsignalstrength
lEc/Io–measurementindBofcurrentEc/Io
The Check Usage Menu
Theinstructionsbelowwillguideyouthroughcheckusagemenu.
TheCheckUsagemenuallowsyoutoreviewyourusagehistoryonline.Pleaseensurethatyou
haveanInternetconnection.SelectingtheCheck UsageoptiondisplaysyourLTEand3Gdata
usagetodateinaseparate,pop-upwindow.
Note:Usagedetailsareonlyestimatesandmaynotreflectyouractualbillingamount.

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LTE LED Operation
ThetablebelowwillprovideinstructionsontheLEDoperationofyourdevicewhenusingtheLTE
network.
LTE LED Color - Blue
LTE Modes LED Behavior
LTEinserviceandnoactivity On(Solid)
ReadytoconnecttoLTE
NoLTEservice Flashevery1second
AcquiringLTEService Flashevery1second
LTEDataConnected(Active) Flashevery0.5second
LTEDataConnected(NotActive) Off
LTEDataPowerSaveMode Off
FirmwareWebUIupdate Flashevery0.5second
3G LED Operation
ThetablebelowwillprovideinstructionsontheLEDoperationofyourdevicewhenusingthe3G
network.
3G LED Color - Green
3G Modes LED Behavior
3GServiceandStandbyMode On(Solid)
ReadytoConnect
DevicePowerOnandReset Off
No3GService Flashevery1second
Acquiring3GService Flashevery1second
3GDataConnected(Active) Flashevery0.5second
3GDataConnected(Dormant) Flashevery3seconds
FirmwareWebUIupdate Flashevery0.5second