Optus NBN User manual
ITS
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THE INCREDIBLY EASY GUIDE TO
INSTALLING YOUR NBN WiFi MODEM
MEU A HE
BSNBSAY OYRAS
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DON’T JUMP THE GUN!
YOU NEED TO READ THIS BEFORE STARTING YOUR INSTALL.
HAS NBN FINISHED THE JOB?
In most cases, NBN will activate your Connection Box during installation.
However, sometimes it takes a little longer, so it’s a good idea to ask
your NBN technician to confirm the status before they leave.
If you attempt your Self Install before the Connection Box is active,
the lights on your Optus WiFi Modem won’t flash (as described in
Step 1, Part 4). If this is the case, just leave your modem connected.
Once the Connection Box is activated, your modem will complete
Step 1 automatically. When the modem lights have come on you
can march on to Step 2.
If your NBN Connection Box has been inactive for more than three
hours, give us a call on 1300 300 427 to check the status.
TRANSFERRING PHONE NUMBERS
If you are transferring your phone number to Optus from another
carrier, it may take a day or two to complete if you started your
self install outside the standard hours of 8.30am–4.45pm,
Monday to Friday AEST.
You will be able to make calls once your modem is activated,
however, you won’t be able to receive calls to this number until
the transfer is complete.
So to avoid any interruption, we recommend you stick to stardard hours.
Otherwise, we’ll flick you an SMS to let you know when it’s back on deck.
NBN WIFI MODEM
ADSL PHONE
LINE
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IMPORTANT INFORMATION FOR NBN CUSTOMERS: Equipment supplied requires mains power which may not
be suitable if you have a serious illness or condition, require disability services, have a back to base alarm,
or require an uninterrupted telephone line, in which case, please give us a shout to discuss other options.
PHONE CABLE
(Again, only if you’re
connecting your home phone)
ADSL PHONE
LINE
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YOUR OPTUS WELCOME LETTER
WIFI INFORMATION CARD
T
WIFI NETWORK NAME
PASSWORD
ADSL2+LINE FILTER
(AKA bit you won’t need if
you have access to the NBN)
ADSL PHONE
LINE
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POWER ADAPTER
ADSL PHONE
LINE
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ETHERNET CABLE 2
(You’ll only need the yellow one if you want to hook
up your computer directly)
ADSL PHONE
LINE
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http://10.1.1.1/
USERNAME
PASSWORD
WiFi
INSTALLATION GUIDE
(The thing you’re reading)
Heads-up: This modem will replace
your existing modem (if you have one).
SP PGNO
( UA E
IF YOU DON’T HAVE A HOME PHONE, SKIP TO STEP 3 ON THE NEXT PAGE.
Heads up: If you’re porting your number to Optus, it may take a day or two to complete
if you started the port outside of 8.30am–4.45pm, Monday to Friday AEST. You will
be able to make calls once the modem has been activated, however, you won’t be
able to receive calls on this number until the port is complete. We’ll flick you an SMS
to let you know when it’s back on deck.
1
3
2
If you already have a home phone, unplug
it from the existing wall socket and into the
back of your modem (you won’t need to
use the wall socket any more).
If you don’t, you can use the cable we’ve
provided to connect it.
Let’s test it out. Pick up the handset – got dial tone? If you do, you’re all set up!
If you don’t, check that the phone light is on and not blinking. If it’s not, wait a few
minutes and try again. If after 15 minutes the light isn’t on and you still can’t get a dial
tone, something’s not quite right. Give us a call from your mobile on 1300 300 427.
If your phone’s cordless, plug it
into a power point and turn it on.
NBN CONNECTION BOX
NBN CONNECTION BOX
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OPTUS WIFI MODEM
OPTUS WIFI MODEM
SP PGNO D
1
3
2
4
You’ll need access to the NBN Connection
Box and your Optus Welcome Letter (it tells
you which ports on the NBN Connection
Box to use) to complete this step.
To remove the cover from your NBN
Connection Box, press the two clips
at the base upward. Pull the base of the
cover out (away from the wall), then up,
and remove it completely.
Plug the Power Adapter into a power
point and the other end into your modem.
Switch both on.
Time for some colour matching. Grab the
Ethernet cable with red connectors and
plug one end into the red port on your
modem – it’s the one that says ‘Fibre’.
Plug the other end of the Ethernet cable
with red connectors into the Uni-D Port
on the underside of the NBN Connection
Box (your Welcome Letter tells you which
one it is). If you don’t have your letter
handy, try the first available port.
Heads up: The modem will start its
special synchronisation sequence,
which can take up to 15 minutes.
Don’t panic, the lights will flash until it’s
finished and then stay on (the ‘Internet’
light may still flash intermittently).
You don’t need to wait for this to finish
before continuing with the next step.
DATA(UNI-D) PORTSVOICE (UNI-V) PORTS FIBRE OPTIC
1 2
1 2 3 4
RESET POWER
Figure 2.
Finding the ports
Figure 1.
Removing the cover
1. Push up
DATA(UNI-D) PORTSVOICE (UNI-V) PORTS FIBREOPTIC
1 2
1 2 3 4
RESET POWER
2. Pull up
and out
This is what the underside of the NBN Connection Box
looks like. Plug the cable into the port that your Welcome
Letter directs you to.
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SP SR !
http://192.168.0.1
Connected
@Optus WIFI Modem
You are connected to the internet
Welcome to Optus broadband, for further management of your modem please use the
left hand menu.
1
Open up a web browser on your computer or mobile device, type 19 2.168.0.1
in the Address Bar, then hit Go.
You should see the screen below. If you don’t see this screen, make sure all
the plugs and cables are connected properly. Turn your modem off and on.
If you’re still having problems, give us a call on 1300 300 427.
3
2
Now you can go to your favourite website and start enjoying your NBN connection.
Happy Surfing!
IT’S EASY BEING GREEN
If you’ve finished installing your Optus NBN Broadband, you probably don’t need your old
modem any more.
We have over 10,000 people who work with us at Optus and we understand that individually
and as a group we can make a positive difference to the environment.
And we’d like to help you make one too.
The Australian Government has introduced a national, industry funded, recycling scheme for
televisions and computers, with hundreds of recycling drop off points around Australia.
Go to recyclingnearyou.com.au/ewastescheme to find one close to you and get rid of your old
modem and computer equipment responsibly.
Now, doesn’t that feel good!
SP CNTO
SN D
USING CABLES? (RECOMMENDED)
To use your connection to its full potential, you should connect using Ethernet.
Grab the Ethernet cable with yellow connectors. Connect one end of the cable to the yellow
Ethernet Port on your shiny new modem and the other to the back of your computer.
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NBN CONNECTION BOX
OPTUS WIFI MODEM
1
2
Locate the WiFi settings on your
computer or other device. These will
vary depending on the gadget you’re
connecting to. Give us a shout if
you’re having trouble finding them.
Enter the WiFi Network Name (SSID)
or select it from the list of available
networks, then enter the Password
that’s on your WiFi card.
Heads-up: If you choose to customise
these settings, your details will be
different to what is printed on your
WiFi card. A factory reset will reverse
any settings you’ve customised, eg.
it will change back to the WiFi Network
Name and Password printed on the
WiFi card we sent you.
T
WIFI NETWORK NAME
PASSWORD
PREFER WIFI?
Just so you know, WiFi is a slower
technology than NBN using Ethernet
cables, so choosing WiFi might mean
you’re not using your connection to
its full potential. But if you want to
connect wirelessly, here’s how!
WHE
FTY’
CRDU
YRA
SEILY
BUT IN CASE YOU NEED A LITTLE HELP,
HAVE FORGOTTEN YOUR PASSWORD
OR JUST WANT TO FIND OUT MORE,
CALL OUR TECHNICAL SUPPORT
TEAM ON 1300 300 427 OR GO TO
OPTUS.COM.AU/HELPME
OPTUS17744/1404791 DIY (02/14)
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