2
SRAM LLC WARRANTY
Extent of Limited Warranty
Except as otherwise set forth herein, SRAM warrants its products to be free from defects in materials or workmanship for a period
of two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this
warranty must be made through the retailer where the bicycle or the SRAM component was purchased. Original proof of purchase
is required. Except as described herein, SRAM makes no other warranties, guaranties, or representations of any type (express or
implied), and all warranties (including any implied warranties of reasonable care, merchantibility, or fitness for a particular purpose)
are hereby disclaimed.
Local law
This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to
state (USA), from province to province (Canada), and from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be
consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the
customer. For example, some states in the United States of America, as well as some governments outside of the United States
(including provinces in Canada) may:
Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer
(e.g. United Kingdom).
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
For Australian customers:
This SRAM limited warranty is provided in Australia by SRAM LLC, 133 North Kingsbury, 4th floor, Chicago, Illinois, 60642, USA. To
make a warranty claim please contact the retailer from whom you purchased this SRAM product. Alternatively, you may make a
claim by contacting SRAM Australia, 6 Marco Court, Rowville 3178, Australia. For valid claims SRAM will, at its option, either repair
or replace your SRAM product. Any expenses incurred in making the warranty claim are your responsibility. The benefits given by
this warranty are additional to other rights and remedies that you may have under laws relating to our products. Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitations of Liability
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall
SRAM or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
Limitations of Warranty
This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective SRAM
user manual. The SRAM user manuals can be found online at sram.com, rockshox.com, avidbike.com, truvativ.com, or zipp.com.
This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, non-compliance with
manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads
beyond its design.
This warranty does not apply when the product has been modified, including, but not limited to any attempt to open or repair
any electronic and electronic related components, including the motor, controller, battery packs, wiring harnesses, switches, and
chargers.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use,
failure to service according to SRAM recommendations and/or riding or installation in conditions or applications other than
recommended.
Wear and tear parts are identified as:
Dust seals
Bushings
Air sealing o-rings
Glide rings
Rubber moving parts
Foam rings
Rear shock mounting
hardware and main seals
Upper tubes (stanchions)
Stripped threads/bolts
(aluminium, titanium,
magnesium or steel)
Brake sleeves
Brake pads
Chains
Sprockets
Cassettes
Shifter and brake cables (inner
and outer)
Handlebar grips
Shifter grips
Jockey wheels
Disc brake rotors
Wheel braking surfaces
Bottomout pads
Bearings
Bearing races
Pawls
Transmission gears
Spokes
Free hubs
Aero bar pads
Corrosion
Tools
Motors
Batteries
Notwithstanding anything else set forth herein, this warranty is limited to one year for all electronic and electronic related
components including motors, controllers, battery packs, wiring harnesses, switches, and chargers. The battery pack and charger
warranty does not include damage from power surges, use of improper charger, improper maintenance, or such other misuse.
This warranty shall not cover damages caused by the use of parts of different manufacturers.
This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorised by SRAM for
use with SRAM components.
This warranty shall not cover damages resulting from commercial (rental) use.
