Star Micronics TSP043E Series User manual

Hardware Manual
THERMAL PRINTER
TSP043 Series

Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
© Copyright 2011-2017 Star Micronics Co., Ltd.
Trademark acknowledgments
TSP043: Star Micronics Co., Ltd.
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION:
Changes or modications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules.
ese limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to
radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)
EMI Class A Warning
http://www.starmicronics.com/support/mannualfolder/ClassA_Warning.pdf

Caution Symbol
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

TABLE OF CONTENTS
1. Unpacking and Installation.................................................................................1
1-1. Unpacking.......................................................................................................................1
1-2. Notes about Installation ..................................................................................................1
2. Parts Identication and Nomenclature..............................................................2
3. Setup .....................................................................................................................4
3-1. Connecting the Interface Cable to the PC ......................................................................4
3-2. Connecting the Interface Cable to the Printer ................................................................5
3-3. Connecting the AC Adapter............................................................................................9
3-4. Turning the Power On ..................................................................................................10
3-5. Connecting to a Peripheral Device ...............................................................................10
3-6. Loading a Paper Roll ....................................................................................................11
3-7. Changing the Paper Width............................................................................................13
3-8. Setup Precautions .........................................................................................................14
4. LED Display .......................................................................................................16
4-1. Error Indicators.............................................................................................................16
5. Preventing and Removing Paper Jams............................................................17
5-1. Preventing Paper Jams..................................................................................................17
5-2. Removing Paper Jams ..................................................................................................17
5-3. Releasing the Cutter Lock ............................................................................................18
6. Maintenance .......................................................................................................19
6-1. Thermal Head ...............................................................................................................19
6-2. Platen Rubber Roller ....................................................................................................19
6-3. Paper Holder .................................................................................................................19
6-4. Sensors and Their Surrounding Area............................................................................19

- 1 -
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
1-2. Notes about Installation
1. Choosearm,levelsurfacewheretheprinterwillnotbeexposedtovibration.
2. The power outlet you plan to connect to for power should be nearby and unobstructed.
3. Make sure that the printer is close enough to your host computer for you to connect the two.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Make sure that the surrounding area is clean, dry, and free of dust.
7. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copiers,
refrigerators, or other appliances that cause power spikes.
8. Make sure that the room where you are using the printer is not too humid.
9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient temperature
andhumidityarewithinthespecications,avoidradicalchangesinenvironmentalconditions.Thesuitableoperating
temperature range is as follows:
Operating temperature: 5°C to 45°C
10. When disposing of the printer, obey local regulations.
* Accessories vary depending on the model and the region where
the printer was purchased.
Printer
Safety Instructions

- 2 -
2. Parts Identication and Nomenclature
1Rear cover Open to replace paper.
Do not open while printing.
2Control panel Features lamps that indicate printer status and a button for operating
the printer.
3FEED button When the printer is online, pressing this button feeds the paper roll.
4POWER lamp (green) Lights when the printer is online.
This lamp also indicates errors, in combination with other lamps.
5ERROR lamp (red) Lights when the cover is open.
This lamp also indicates errors, in combination with other lamps.
1
5
4
2
3

- 3 -
● BSC10UC / BSC10UD
● BSC10LAN
DC24V DK
DC24V
DC OUT
5V/0.5A
100/10BASE ON
DIPSW
21
DK
78 9
10
11 12 13
9
10
6
6Power switch Turns the printer on and o.
7Interface connector Connects to a host PC through a cable.
8USB port Connects to a host PC through a USB cable.
9Power inlet Connects to an optional AC adapter.
0Peripheral drive
connector
Connects to peripheral devices such as cash drawers.
Do not connect this to a telephone line.
AUSB connector (Host) 5.0 V Outputs 0.5 A power.
The USB communication function is not installed.
BEthernet connector Connect to various host computers by Ethernet cable.
CDip switches Sets the Ethernet function.

- 4 -
3. Setup
3-1. Connecting the Interface Cable to the PC
3-1-1. USB Cable
Connect the USB cable to the USB port on your PC.
3-1-2. Parallel Cable
Connect the parallel cable to the parallel port on your PC.
3-1-3. RS-232C Cable
Connect the RS-232C cable to the RS-232C port on your PC.
3-1-4. Ethernet Cable
1) Connect the Ethernet cable to the Ethernet port on your PC.
2) Connect the computer's Ethernet port to the Ethernet port on a router or a
hub and so on, with an Ethernet interface cable.

- 5 -
3-2. Connecting the Interface Cable to the Printer
Printer cables are not included in the package.
Obtainanappropriatecablethatcomplieswiththespecicationsbeforehand.
Because the appropriate interface cable differs depending on the system that you are connecting the printer to, contact the dealer
that you bought the product from if you are unsure about what cable to use.
Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord from the outlet.
3-2-1. USB Cable
To connect a USB cable, follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the USB cable to the USB port.
3) Asshowninthegure,passthecablethroughthecablehookstoholditinplace.
Cable hook
USB cable

- 6 -
3-2-3. RS-232C Cable
To connect an RS-232C cable, follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the RS-232C cable to the connector on the RS-232C interface board, and tighten the left and right screws.
3-2-2. Parallel Cable
To connect a parallel cable, follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the parallel cable to the connector on the parallel interface board, and fasten the connector clasps.
RS-232C cable
Parallel cable

- 7 -
3-2-4. Ethernet Cable
To connect the cable, follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the Ethernet cable to the Ethernet port.
■ Link disconnection detection feature
The Ethernet interface model is equipped with a link disconnection detection feature.
If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simultaneously
turned on and off at 4-second intervals to indicate the disconnection. Be sure to connect the Ethernet cable from a PC or hub
to the printer, and then turn the printer on.
IftheIPaddressisnotrecognizedcorrectly,thePOWERandERRORlightscontinuetoashsimultaneouslyevery0.25
seconds indicating that the link is broken. After setting the correct IP address, restart the printer.
Ethernet cable

- 8 -
■ About the Dip Switches
You can use the dip switches to make the following settings for the Ethernet functions.
Dip switch Function ON OFF
1-1 Set DHCP address acquisition timeout 20 seconds No Timeout
1-2 Reset network settings (*1) Do not reset Reset
By default, all settings are set to ON.
*1 Follow the steps below to reset network settings using the dip switches.
1) Check that the power switch is set to OFF, and that dip switch 1-2 is set to OFF.
2) Set the power switch to ON, and then wait for 15 seconds.
3) Set the power switch to OFF, and then set dip switch 1-2 to ON.
* You cannot print when dip switch 1-2 is set to OFF.
After resetting the network settings, make sure you set dip switch 1-2 to ON.
ON
ON
OFF
DIPSW
21

- 9 -
3-3. Connecting the AC Adapter
Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected to it
are turned off.
Then remove the power cord from the outlet.
1) Connect the AC adapter to the power cord.
Note: We recommend that you use the standard AC adapter and power cord.
If you are not using the optional AC adapter (PS60A-24 series) and are instead preparing your own power
supply, note the following points.
• Use a power supply that is 24 VDC ± 10% and 2.1 A or more.
(Select a power supply with current capacity that is appropriate for the actual printing ratio.)
• Use a power supply that supports with SELV output.
• Take into consideration the noise in the environment that the printer is installed in, and take appropriate
measures to protect the printer from static electricity, AC line noise, etc.
2) Connect the AC adapter to the connector on the printer.
3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it
easy to disconnect the connector.
Pulling the cable excessively could cause damage to
the connector.

- 10 -
3-4. Turning the Power On
Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.
Turn on the power switch, which is on the left side of the printer.
The POWER lamp on the control panel will light.
3-5. Connecting to a Peripheral Device
You can connect a peripheral device to the printer using a modular plug.
Follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer
to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage
to the peripheral drive connector.
Power switch

- 11 -
3-6. Loading a Paper Roll
Useapaperrollthatcomplieswiththeprinterspecications.(Seesection3-6-1,“CompliantPaperRollSpecications”.)
1) Putyourngersinthegroovesoneithersideoftheprinter,andopentherearcover.
3) Push on both sides of the rear cover to close it.
Note 1: Be sure not to close the rear cover by pushing only one side.
2: Be careful not to get your ngers caught when opening or closing the printer’s rear cover.
3: After the rear cover is closed, the printer performs initial operations (from paper feeding to paper cutting).
Do not open the rear cover until the initial operations are complete.
2) Loadthepaperrollintotheprinterinthedirectionindicatedbythegure,andpulltheleadingedgeofthepaperstraight
toward you.
Note 1: Pull the paper straight as you pull it out.
2: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.
Paper roll
GrooveRear cover

- 12 -
3-6-1. Compliant Paper Roll Specications
Paper thickness 65μmto85μm
Paper width
79.5 ± 0.5 mm
57.5 ± 0.5 mm
Note: Never change the paper width while the printer is in use.
External dimensions
• Roll diameter Max. 102 mm
• Take up paper roll width 80 +0.5
mm / 58 +0.5
mm
Core inner and outer diameters Inner diameter 12 ± 1 mm, external diameter 18 ± 1 mm
Printed surface Outer edge of roll * You cannot use inner-wrapped paper rolls.
Note 1: Do not glue or tape the paper roll and shaft core together.
2: Do not fold the tail end of the paper.
3: For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/
- 1- 1

- 13 -
3-7. Changing the Paper Width
Movethepaperrollguidetomatchthepaperrollwidth.Whenyouchangetheeffectiveprintwidth(paperrollwidth),change
the printer utility’s memory switch setting. For details, see the printer utility help.
* The following procedure is for changing the paper width from 80 mm to 58 mm.
1) Remove the paper roll guide.
2) Asshowninthegure,insertthepaperrollguideinthegroove.
3) Securethepaperrollguideinplacebypushingthesectionmarkedas“A”inthegure.
Note 1: Do not change the paper width while the printer is in use.
The amount of wear on the thermal head, rubber roller, and cutter varies depending on the paper width.
This varying amount of wear may cause problems in printing and cutting.
2: Do not remove the paper roll guide from the printer when using 80mm width paper.
A
Paper width:58mm Paper width:80mm
Paper roll guide

- 14 -
Caution Symbol
These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch it. Static electricity
can damage the thermal print head. To protect the thermal print head from static electricity, do
not touch it.
This symbol is located near the cutter.
Nevertouchthecutterblade,asyoucouldinjureyourngers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
This symbol is located near the screws securing the case or the protective plate, which should not
be opened by individuals other than service personnel. Individuals, other than service personnel,
should not remove these screws. High voltage areas in the case can be dangerous.
WARNING
If you notice smoke or strange odors coming from this product, turn the power switch off immediately, and remove the
power cord from the AC outlet. For repairs, contact the dealer that you bought the product from.
Never attempt to repair the product yourself. Doing so can be dangerous.
 Neverdisassembleormodifytheproduct.Doingsomayresultininjury,re,orelectricshock.
On models that have cutters or tear bars, do not touch the cutter blade or the tear bar.
- There is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether or not the
printer is in operation.
- You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located inside of the
cover, be careful not to bring your face and hands too close to the blade or tear bar when the cover is open.
During and immediately after printing, the area around the print head is very hot. Don’t touch it because you could be
burned.
Be sure to turn off the printer before performing maintenance on the cutter. Failing to do so is dangerous.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use the printer for long
periods.
Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
If an AC cord set is supplied with the product, the power cord that is included has been specially designed for the product.
Make sure that the printer and the PC are turned off and unplugged from their AC outlets before you make connections.
Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash drawers. Doing so
may cause the printer to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to
the peripheral drive connector.
3-8. Setup Precautions

- 15 -
Do not open the printer covers while the printer is printing or cutting.
Do not pull out paper when the printer cover is closed.
 Ifliquidorforeignobjects(suchascoinsandpaper)entertheinsideoftheprinter,turnthepowerswitchoff,disconnect
the power cord from the AC outlet, and consult the dealer that you bought the product from.
Continuingtousetheprintermayleadtoashort-circuit,whichmaycauseelectricshockorre.
The heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with metal objects,
sandpaper, etc.
Do not touch the thermal print head heating element. Doing so may make it dirty, which will decrease the printing quality.
Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it directly.
 Donotoperatetheprinterifthereismoisture(whichhasbeencausedbycondensationoranotherfactor)onthefrontsur-
face of the head.
The printing quality and the thermal print head’s service life cannot be guaranteed if paper other than the recommended
paper is used.
In particular, thermal paper containing Na+, K+, or C1- may drastically reduce the service life of the thermal print head.
We recommend that you use paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and 300
ppm of Cl-.
For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/

- 16 -
4-1. Error Indicators
(1) Recoverable errors
Check the recovery conditions. The printer can be recovered while maintaining its current status.
Error description POWER ERROR Recovery condition
Thermal head high temperature
detection error
Flashes at
1-second intervals Off The printer recovers automatically when the ther- mal head cools.
Paper roll near-end detection
(Option) On Flashes at 4-second intervals
Indicates that the paper roll is near the end. The
printer recovers when you set a new paper roll and
close the cover.
Cover open error On On The printer recovers when you close the cover.
Paper out error On Flashes at
1-second intervals
The printer recovers when you set a new paper roll
and close the cover.
Black mark error
(Option) On Flashes at 2-second intervals
The printer recovers when you change the black
mark paper.
Ethernet link disconnection
detection
(Physicallinkdisconnection)
Flashes at
4-second intervals
Flashes at
4-second intervals
Connect an Ethernet cable. For details, see section
3-2-4, "Ethernet Interface Cable."
Ethernet link disconnection
detection
(IPaddresslost)
Flashes at
0.25-second intervals
Flashes at
0.25-second intervals Set the correct IP address and restart the printer.
(2) Unrecoverable errors
Turn the printer off, check the recovery conditions, and then turn the printer back on.
If the same error occurs after you turn the printer back on, the printer needs to be repaired.
Error description POWER ERROR Cause Recovery condition
Cutter error Off Flashes at
0.25-second intervals Paper cutting in progress error
After you restart the printer, the
printer recovers when the mobile
cutter returns to its home position.
(Note3,4)
Flash memory error Off Flashes at
1-second intervals Flash memory access error -
RAM error Off Flashes at
2-second intervals RAM access error -
Head thermistor error Off Flashes at
3-second intervals
Detection of head thermistor
error -
Power voltage error Off Flashes at
4-second intervals
Detection of power voltage
error
Check the condition of the power
supply, and restart the printer.
Note 1: If an unrecoverable error occurs, turn the power off immediately.
2: A power voltage error may be a result of a power supply malfunction.
3: If the paper is jammed, turn the power off, clear the jammed paper, and then turn the power back on.
For details, see section 5-2, “Removing Paper Jams”.
4: If the mobile cutter cannot return to its home position or the printer cannot perform initial operations,
manually unlock the cutter. For details, see section 5-3, “Releasing the Cutter Lock”.
If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.
4. LED Display