Star Micronics FVP-10U User manual

Hardware Manual
THERMAL PRINTER
FVP10 SERIES

Trademark acknowledgments
FVP10: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
© Copyright 2010 Star Micronics Co., Ltd.
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
This statement will be applied only for the equipments marketed in U.S.A.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to equipments marketed in Canada.

TABLE OF CONTENTS
1. Unpacking and Installation...................................................................................... 1
1-1. Unpacking........................................................................................................................... 1
1-2. Notes about Installation...................................................................................................... 1
2. PartsIdenticationandNomenclature ................................................................... 2
3. Setup............................................................................................................................ 3
3-1. Connecting the Interface Cable to the PC .......................................................................... 3
3-1-1. Parallel Interface Cable......................................................................................................3
3-1-2. RS-232C Interface Cable ...................................................................................................3
3-1-3. USB Interface Cable ..........................................................................................................3
3-1-4. PoweredUSB Interface Cable ............................................................................................4
3-1-5. Ethernet Interface Cable ....................................................................................................4
3-2. Connecting the Interface Cable to the Printer .................................................................... 5
3-2-1. Parallel Interface Cable......................................................................................................5
3-2-2. RS-232C Interface Cable ...................................................................................................6
3-2-3. USB Interface Cable ..........................................................................................................6
3-2-4. PoweredUSB Interface Cable ............................................................................................7
3-2-5. Ethernet Interface Cable ....................................................................................................8
3-3. Installing the Printer Software.......................................................................................... 10
3-4. Connecting the AC Adapter.............................................................................................. 11
3-5. Turning the Power On ...................................................................................................... 12
3-6. Attaching the Switch Cover.............................................................................................. 12
3-7. Connecting to a Peripheral Device................................................................................... 13
4. LoadingPaperandConguringtheCutter........................................................... 14
4-1. Loading a Paper Roll........................................................................................................ 14
4-2. Changing the Paper Width................................................................................................ 15
4-3. Changing the Paper Thickness ......................................................................................... 16
4-3-1. Setting the Tension Lever Position ..................................................................................16
4-3-2. Setting the Slide Lever Position.......................................................................................17
4-4. Changing the Cutter Mode ............................................................................................... 18
5. Consumable Parts and AC Adapter ....................................................................... 21
5-1. General Thermal Paper Roll............................................................................................. 21
5-1-1. Paper Roll Specications .............................................................................................21
5-1-2. Recommended Paper Roll............................................................................................21
5-1-3. Effective Print Width ....................................................................................................22

5-2. Thermal Label Paper Roll (Tack label paper and full-face thermal label paper) ............. 22
5-2-1. Paper Roll Specications .............................................................................................22
5-2-2. Recommended Paper Roll............................................................................................22
5-2-3. Effective Print Width .......................................................................................................23
5-3. AC Adapter (Option) ........................................................................................................ 24
6. Control Panel and Other Functions ....................................................................... 25
6-1. Control Panel .................................................................................................................... 25
6-2. Errors ................................................................................................................................ 25
6-3. Self-Printing ..................................................................................................................... 26
6-3-1. Test Printing ...................................................................................................................26
6-3-2. Hexadecimal Dump Mode ...........................................................................................26
6-4. Adjusting Sensors............................................................................................................. 27
6-4-1. PE and BM Sensor Adjustment Mode........................................................................27
6-4-2. NE Sensor Adjustment Mode ......................................................................................28
7. Adjusting the Near-End Sensor .............................................................................. 30
8. Speaker...................................................................................................................... 31
8-1. Speaker Specications...................................................................................................... 31
8-2. Adjusting the Volume ....................................................................................................... 31
8-3. Speaker Jack ..................................................................................................................... 31
8-4. Audio Error Messages ...................................................................................................... 32
9. Preventing and Removing Paper Jams .................................................................. 33
9-1. Preventing Paper Jams...................................................................................................... 33
9-2. Removing Paper Jams ...................................................................................................... 33
9-3. Releasing the Cutter Lock ................................................................................................ 33
10. Maintenance ............................................................................................................. 34
10-1. Thermal Head ................................................................................................................... 34
10-2. Platen Rubber Roller ........................................................................................................ 35
10-3. Paper Holder..................................................................................................................... 35
10-4. Sensors and Their Surrounding Area................................................................................ 35
11 . Specications ............................................................................................................ 36
11-1. General Specications...................................................................................................... 36
11-2. Auto Cutter Specications................................................................................................ 37
11-3. Interface Specications .................................................................................................... 37
11-4. Power Supply Specications ............................................................................................ 37
11-5. Environmental Requirements ........................................................................................... 38

11-6. Reliability Specications.................................................................................................. 38
11-7. Black Mark Specications................................................................................................ 39
12 . DIP Switch Settings.................................................................................................. 40
12-1. Parallel Interface Model ................................................................................................... 41
12-2. RS-232C Interface Model................................................................................................. 42
12-3. USB and PoweredUSB Interface Model .......................................................................... 44
12-4. Ethernet Interface Model.................................................................................................. 45
13. Parallel Interface...................................................................................................... 47
14. RS-232C Interface.................................................................................................... 48
14-1. RS-232C Interface Specications..................................................................................... 48
14-2. Connector and Signal Name............................................................................................. 48
14-3. Cable Connections............................................................................................................ 50
15. USB and PoweredUSB Interface ............................................................................ 51
15-1. USB and PoweredUSB Interface Specications .............................................................. 51
15-2. Connector and Signal Name............................................................................................. 51
16.EthernetInterfaceSpecications............................................................................ 52
17. Peripheral Drive Circuit.......................................................................................... 53
18. Memory Switch Settings.......................................................................................... 55
19. Release History......................................................................................................... 56

- 1 -
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
1-2. Notes about Installation
1. Placetheprinteronarm,leveldesktop.
2. Donotinstalltheprinterwhereitmaybecomeunstableifitsfrontcoverwerepulledout.
 Theprintermayfallandcauseinjury.
 Ifyouneedtoinstalltheprinterinsuchalocation,xitinplace.
3. Donotinstalltheprinterwhereanexcessiveamountofmoisture,dust,oilymist,orironispresent.Doingsomayresult
inmalfunction,re,orelectricshock.
4. Whenplacingobjectsontopoftheprinter,besurethattheforceappliedtotheprinterdoesnotexceed32.7N(3kgf).(Make
surethattheloadisnotconcentratedonthefrontsectionoftheprinter.)
5. Usetheprinterwithinboundariesindicatedintheenvironmentalrequirements.Evenwhentheambienttemperatureand
humidityarewithinthespecications,avoidradicalchangesinenvironmentalconditions.
WARNING
4 Shutdownyourequipmentimmediatelyifitproduces smoke,astrangeodor,orunusualnoise.Immediatelyunplugthe
equipmentandcontactyourdealerforadvice.
4 Neverattempttorepairthisproductyourself.Improperrepairworkcanbedangerous.
4 Neverdisassembleormodifythisproduct.Tamperingwiththisproductmayresultininjury,re,orelectricshock.
Switch cover
CD-ROM
Printer
Setup sheets
Thermal paper roll
USB cable

- 2 -
2. Parts Identication and Nomenclature
DC
24V
DC
24V
DK
If you install an optional interface board, you can connect
the printer to a host computer through a cable.
Connects to peripheral devices
such as cash drawers.
Do not connect this to a telephone
line.
Connects to an optional AC
adapter.
Power switch
Cover open lever
Control panel
Pull the cover open lever toward
you to open the front cover.
Features LEDs that indicate
printer status and a button for
operating the printer.
Turns the printer on
and off.
Peripheral drive connector Power connector
Front cover
Open to replace paper.
Do not open while printing.
Connects to a host computer
through a USB cable.
USB port
Connects to a speaker.
Speaker jack
Optional interface board connector

- 3 -
3. Setup
3-1. Connecting the Interface Cable to the PC
3-1-1. Parallel Interface Cable
ConnecttheparallelinterfacecabletoaparallelportonyourPC.
3-1-2. RS-232C Interface Cable
ConnecttheRS-232CinterfacecabletoaRS-232CportonyourPC.
3-1-3. USB Interface Cable
ConnecttheUSBinterfacecabletoaUSBportonyourPC.
Accessory: USB cable 1.8M TSP1 (P/N: 30729100)

- 4 -
3-1-4. PoweredUSB Interface Cable
Toprotecttheprinterfromelectromagneticinterference,afxtheferritecorethatcamewiththeoptionalPoweredUSBin-
terfaceboardtothecable.Then,connectthecabletoaPoweredUSBportonyourPC.
Note: TheoptionalPoweredUSBcablehasbeendesignedspecicallyforthisprinter.
 OtherPoweredUSBcablesmaynotmeettheEMCtechnicalstandards.
Option: PoweredUSB cable 1X8LNL 1.2M (P/N: 30729130)
Star-recommended PCI card: PCI to 4 Port PoweredUSB Card (Model: 301-1150-01; manufacturer: Digi)
3-1-5. Ethernet Interface Cable
Toprotecttheprinterfromelectromagneticinterference,affixtheferritecorethatcamewiththeoptionalEthernetin-
terfaceboardtothecable.Then,connectthecabletoanEthernetportonyourPC.
3.5 cm
(maximum)
Pull and cut
Pull and cut
3.5 cm
(maximum)

- 5 -
3-2. Connecting the Interface Cable to the Printer
OnlyaUSBcableisprovided.Ifyouareusinganothertypeofcable,obtainacablethatmeetstheprinterspecications.
Becausetheappropriateinterfacecablediffersdependingonthesystemthatyouareconnectingtheprinterto,contactyour
dealerifyouareunsureaboutwhatcabletouse.
Before connecting or disconnecting an interface cable, be sure to remove the AC adapter’s power cable plug from the
outlet.
CAUTION: Donotconnectmovethanoneatanygiventime.
3-2-1. Parallel Interface Cable
Youdonothavetoafxaferritecoretoaparallelinterfacecable.
Toconnectaparallelinterfacecable,followtheinstructionsgivenbelow.
(1) MakesurethattheACadapter’spowercableplugisnotconnectedtotheoutlet.
(2) Connecttheinterfacecabletotheconnectorontheparallelinterfaceboard,andfastentheconnectorclasps.
Parallel interface cable

- 6 -
3-2-2. RS-232C Interface Cable
YoudonothavetoafxaferritecoretoanRS-232Cinterfacecable.
ToconnectanRS-232Cinterfacecable,followtheinstructionsgivenbelow.
(1) MakesurethattheACadapter’spowercableplugisnotconnectedtotheoutlet.
(2) ConnecttheRS-232CinterfacecabletotheconnectorontheRS-232Cinterfaceboard,andtightentheleftandrightcon-
nector screws.
3-2-3. USB Interface Cable
YoudonothavetoafxaferritecoretoaUSBinterfacecable.
ToconnectaUSBinterfacecable,followtheinstructionsgivenbelow.
Accessory: USB cable 1.8M TSP1 (P/N: 30729100)
(1) MakesurethattheACadapter’spowercableplugisnotconnectedtotheoutlet.
(2) Asshowninthegure,connecttheUSBinterfacecabletotheUSBinterfaceconnector.
RS-232C interface cable
USB interface cable

- 7 -
(3) Passthecablethroughthecablehook.
3-2-4. PoweredUSB Interface Cable
CAUTION: TheoptionalPoweredUSBcablehasbeendesignedspecicallyforthisprinter.
 OtherPoweredUSBcablesmaynotmeettheEMCtechnicalstandards.
Toprotecttheprinterfromelectromagneticinterference,afxtheferritecorethatcamewiththeoptionalinterfaceboardtothe
cable.Toconnectthecable,followtheinstructionsgivenbelow.
(1) Turnthepowerswitchoff.
(2) IftheACadapterisconnected,removethepowercableplugfromtheoutlet,andthenremovetheplugfromtheprinter’s
power connector.
CAUTION: DonotconnecttheACadapterwhilethePoweredUSBcableisconnected.Doingsomayresultinmal-
function.
(3) AfxtheincludedferritecoretothePoweredUSBcableasshowninthegure.
Option: PoweredUSB cable 1X8LNL 1.2M (P/N: 30729130)
(4) Passthefastenerthroughtheferritecore.
(5) LoopthefasteneraroundthePoweredUSBinterfacecable,andlockit.
 Usescissorstocuttheexcesspartofthefastener.
DC
24V
Ferrite core
PoweredUSB cable
3.5 cm (maximum)
Pull and cut
Cable hook

- 8 -
(6) ConnectthePoweredUSBinterfacecabletotheconnectoronthePoweredUSBinterfaceboard.
3-2-5. Ethernet Interface Cable
Toprotecttheprinterfromelectromagneticinterference,afxthetwoferritecoresthatcamewiththeoptionalEthernetinter-
faceboard,oneontheprinterendofthecableandtheotherontherouter(hub)end.Followtheinstructionsgivenbelow.
(1) MakesurethattheACadapter’spowercableplugisnotconnectedtotheoutlet.
(2) Asshowninthegure,afxtheferritecorestotheEthernetcable.
(3) Passafastenerthrougheachferritecore.
(4) LoopthefastenersaroundtheEthernetinterfacecable,andlockthem.Usescissorstocuttheexcesspartsofthefasteners.
Ferrite core
Pull and cut
3.5 cm
(maximum)
PoweredUSB
interface cable
Ethernet cable

- 9 -
(5) ConnecttheEthernetinterfacecabletotheconnectorontheEthernetinterfaceboard.
100/10BASE
SW
Ethernet
interface cable

- 10 -
3-3. Installing the Printer Software
Thissectiongivesinstructionsforinstallingtheprinterdriverandutilitysoftware,whichareonthesuppliedCD-ROM.
ThefollowingWindowsversionsaresupported.
ForMacintoshandLinux,refertothesoftwaremanualintheMacfolderorLinuxoftheCD-ROM.
• Windows XP (Service Pack 2 or later)
• Windows Vista 32-bit and 64-bit
• Windows 7 32-bit and 64-bit
(1) TurnyourPContostartWindows.
(2) InsertthesuppliedCD-ROM(DriversandUtilities)intotheCD-ROMdrive.
(3) Followtheinstructionsthatappearonthescreen.
(4) Whenthedialogboxshowninthegureappears,theinstallationiscomplete.Click“Finish”.
 Thiscompletestheinstallationoftheprintersoftware.
 IfamessageappearspromptingyoutorestartWindows,doso.
Note:
Thedialogboxthatappearsvaries
dependingonyourenvironment.

- 11 -
3-4. Connecting the AC Adapter
Note: BeforeconnectingordisconnectingtheACadapter,makesurethattheprinterandallthedevicesconnectedtoitare
turned off.
 Thenremovethepowercordplugfromtheoutlet.
(1)ConnecttheACadaptertothepowercable.
Note: TheoptionalACadapterhasbeendesignedspecicallyforthisprinter.
 OtherACadaptersmaynotmeettheEMCtechnicalstandards.
Option: PS60A-24B
(2)ConnecttheACadaptertotheconnectorontheprinter.
(3)InsertthepowercableplugintoanACoutlet.
CAUTION
When disconnecting the cable, take hold of the cable connector to
pull it out. Releasing the lock makes it easy to disconnect the con-
nector.
Pulling the cable excessively could cause damage to the connector.

- 12 -
3-5. Turning the Power On
Connectthepowercordaccordingtotheinstructionsinsection3-4,“ConnectingtheACAdapter”.
Turn on the power switch on the front of the printer.
 ThePOWERlamponthecontrolpanelwilllight.
CAUTION
Werecommendthatyouunplugtheprinterfromthepoweroutletwheneveryoudonotplantouseitforlongperiods.
Becauseofthis,youshouldlocatetheprintersothatthepoweroutletitispluggedintoisnearbyandeasytoaccess.
WhenanSwitchblindisafxedtotheprinterabovethepowerswitch,theON/OFFmarksofthepowerswitchmay
behidden.Ifthisoccurs,removethepowercordfromtheoutlettoturntheprinterOFF.
3-6. Attaching the Switch Cover
Youdonothavetoattachtheswitchcover.Dosoonlyifyouneedto.
Attachingtheswitchcoverwill:
• Preventunintentionaloperationofthepowerswitch.
• Preventotherpeoplefromeasilyoperatingthepowerswitch.
Attachtheswitchcoverasshowninthegurebelow.
Youcanturnthepowerswitchon(I)andoff(O)byinsertingaballpointpenoranobjectwithapointedtipintotheholesin
theswitchcover.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods.
Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
Power switch
Switch cover

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3-7. Connecting to a Peripheral Device
You can connect a peripheral device to the printer using a modular plug.
Follow the instructions given below. For details about the recommended type of modular plug, see chapter 17, “Peripheral
Drive Circuit”.
When using the Ethernet interface, to protect the printer from electromagnetic interference, afx the ferrite core that came with the
optional Ethernet interface board to the cable according to the instructions given below.
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) Afx the ferrite core to the peripheral drive cable as shown in the gure.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the peripheral drive cable, and lock it.
Use scissors to cut the excess part of the fastener.
(5) Connect the end of the cable with the ferrite core to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may result in damage
to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a chance it may carry
peripheral voltage.
100/10BASE
SW
Ferrite core
Peripheral drive cable
Pull and cut
6 cm (maximum)

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4. Loading Paper and Conguring the Cutter
4-1. Loading a Paper Roll
Useapaperrollthatcomplieswiththeprinterspecications.(Seechapter5,“ConsumablePartsandACAdapter”.)
(1) Pullthecoveropenlevertowardyou,andpullthefrontcoverouttoopenit.
(2) Loadthepaperrollintotheprinterinthedirectionindicatedbythegure,andpulltheleadingedgeofthepaperstraight
toward you.
CAUTION 1: Pull the paper out while keeping it tight.
2: Becarefulnottopullthepaperoutatanangle,becausedoingsomaycausethepapertojamorskew.
(3) Pushthefrontoftheprintertosecurelyclosethefrontcover.
CAUTION 1: Becarefulnottogetyourngerscaughtwhenclosingtheprinter’sfrontcover.
2: Afterthefrontcoverisclosed,theprinterperformstheinitialoperations(paperfeedingtopapercutting).
  Donotopenthefrontcoveruntiltheinitialoperationsarecomplete.
Cover open lever
Paper roll
Front cover

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4-2. Changing the Paper Width
Movethepaperguidetomatchthepaperrollwidth.
*Thefollowinginstructionsareforchangingthepaperwidthfrom79.5mmto57.5mm.
(1) Pullthecoveropenlevertowardyou,andpullthefrontcoverouttoopenit.
(2) Movethelocklevertothefreeposition.
(3) Turntheknobclockwiseuntilitstops.Movethelocklevertothelockposition.
Note: Do not change the paper width while the printer is in use.
Knob
Cover open lever
Lock position
Lock lever
Free position
Paper guide