STIEBEL ELTRON SHF 2000 Instruction Manual

OPERATION AND INSTALLATION
UTILISATION ET INSTALLATION
BEDIENING EN INSTALLATIE
OBSLUHA A INSTALACE
OBSŁUGA I INSTALACJA
KEZELÉS ÉS TELEPÍTÉS
Storage heater | Radiateur à accumulation | Warmteaccumulator | Akumulační kamna |
Piece akumulacyjne | Hőtároló
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CONTENTS
SPECIAL INFORMATION
OPERATION
1. General information �����������������������������������������3
1.1 Safety instructions����������������������������������������������� 3
1.2 Other symbols in this documentation ����������������������� 4
1.3 Information on the appliance ��������������������������������� 4
1.4 Units of measurement ������������������������������������������ 4
1.5 Illustrations ������������������������������������������������������� 4
2. Safety����������������������������������������������������������4
2.1 Intended use������������������������������������������������������ 4
2.2 General safety instructions ������������������������������������ 4
2.3 Test symbols ������������������������������������������������������ 5
3. Appliance description ���������������������������������������5
4. Operation �����������������������������������������������������5
4.1 Programming unit ����������������������������������������������� 5
4.2 Heat storage ������������������������������������������������������ 6
4.3 Heat transfer ����������������������������������������������������� 7
5. Settings with integral room temperature controller�����7
5.1 Standard display ������������������������������������������������� 7
5.2 Standard menu��������������������������������������������������� 8
5.3 Configuration menu��������������������������������������������� 8
6. Settings with wall mounted room temperature
controller���������������������������������������������������� 10
6.1 Standard display ������������������������������������������������ 10
6.2 Standard menu�������������������������������������������������� 10
6.3 Configuration menu�������������������������������������������� 10
7. Cleaning, care and maintenance ������������������������� 10
7.1 Cleaning the fluff filter����������������������������������������� 11
8. Troubleshooting �������������������������������������������� 11
INSTALLATION
9. Safety�������������������������������������������������������� 12
9.1 General safety instructions ����������������������������������� 12
9.2 Instructions, standards and regulations ������������������� 12
10. Appliance description ������������������������������������� 12
10.1 Function ���������������������������������������������������������� 12
10.2 Standard delivery�����������������������������������������������13
10.3 Accessories�������������������������������������������������������13
11. Preparation ������������������������������������������������� 13
11.1 Installation location �������������������������������������������� 13
11.2 Minimum clearances�������������������������������������������13
12. Installation�������������������������������������������������� 13
12.1 Opening the appliance�����������������������������������������13
12.2 Adjusting the charge controller������������������������������ 14
12.3 Power supply/ connecting cables��������������������������� 14
12.4 Electrical connection������������������������������������������� 15
12.5 Floorstanding installation������������������������������������� 15
12.6 SHS installation versions�������������������������������������� 16
12.7 Inserting storage blocks��������������������������������������� 16
12.8 Cleaning the appliance ���������������������������������������� 17
12.9 Closing the appliance ������������������������������������������ 17
13. Configuration menu���������������������������������������� 18
14. Commissioning ��������������������������������������������� 20
14.1 Checks before commissioning��������������������������������20
14.2 Initial start-up���������������������������������������������������20
15. Modifying the appliance����������������������������������� 20
16. Handover���������������������������������������������������� 20
17. Troubleshooting �������������������������������������������� 21
17.1 Fault table�������������������������������������������������������� 21
17.2 Symbols on the type plate ������������������������������������22
18. Maintenance and cleaning �������������������������������� 22
19. Specification ������������������������������������������������ 23
19.1 Dimensions and connections���������������������������������23
19.2 Wiring diagram ������������������������������������������������� 25
19.3 Reducing the connected load �������������������������������� 26
19.4 Output matching (nominal charge duration)�������������� 26
19.5 Reducing connected load while maintaining nominal
charge duration ������������������������������������������������� 26
19.6 Energy consumption data������������������������������������� 27
19.7 Data table �������������������������������������������������������� 28
GUARANTEE
ENVIRONMENT AND RECYCLING

ENGLISH
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SPECIAL INFORMATION | OPERATION
General information
SPECIAL INFORMATION
- Keep these operating and installation instruc-
tions safe so that you can refer to them when
necessary.
- Keep children under the age of3 away from
the appliance if constant supervision cannot
be guaranteed.
- Children from the age of 3 to 7 may switch
the appliance on and off, provided they are
supervised or have been instructed in the safe
operation of the appliance and understand
any risks that may result. This is subject to the
appliance having been installed as described.
Children from the age of 3 to 7 must not regu-
late the appliance.
- The appliance may be used by children aged8
and older and persons with reduced physical,
sensory or mental capabilities or a lack of ex-
perience and know-how, provided that they
are supervised or they have been instructed
on how to use the appliance safely and have
understood the potential risks.
- Children must never play with the appliance.
Children must never clean the appliance or
perform user maintenance unless they are
supervised.
- Parts of the appliance can get very hot and
may cause burns. Particular caution is ad-
vised when children or vulnerable persons are
present.
- Odours may build up during initial charg-
ing. Make sure that the room is adequately
ventilated.
- Observe the minimum clearances to adjacent
surfaces or other combustible materials (see
chapter "Installation/ Minimum clearances").
- To prevent the appliance from overheating,
never cover it with anything.
- Never place anything on the appliance or very
close to it. Do not lean any objects against the
appliance.
- Never install the appliance directly below a
wall socket.
- Observe the nominal charging values in chap-
ter "Specification/ Data table".
- Install the appliance in such a way that the
control equipment cannot be touched by a
person in the bath or shower.
- The connection to the power supply must
be in the form of a permanent connection.
Ensure the appliance can be separated from
the power supply by an isolator that discon-
nects all poles with at least 3mm contact
separation.
- Secure the appliance as described in chapter
"Installation/ Installation".
OPERATION
1. General information
The chapters "Special information" and "Operation" are intended
for both users and qualified contractors.
The chapter "Installation" is intended for qualified contractors.
Note Read these instructions carefully before using the appli-
ance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Safety instructions
1.1.1 Structure of safety instructions
KEYWORD Type of risk Here, possible consequences are listed that may result
from failure to observe the safety instructions.
 Steps to prevent the risk are listed.

OPERATION
Safety
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1.1.2 Symbols, type of risk
Symbol Type of risk
Injury
Electrocution
Burns
(burns, scalding)
1.1.3 Keywords
KEYWORD Meaning
DANGER Failure to observe this information will result in serious
injury or death.
WARNING Failure to observe this information may result in serious
injury or death.
CAUTION Failure to observe this information may result in non-seri-
ous or minor injury.
1.2 Other symbols in this documentation
Note General information is identified by the adjacent symbol.
 Read these texts carefully.
Symbol Meaning
Material losses
(appliance damage, consequential losses and environmen-
tal pollution)
Appliance disposal
 This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
1.3 Information on the appliance
Symbol Meaning
Never cover the appliance
1.4 Units of measurement
Note All measurements are given in mm unless stated oth-
erwise.
1.5 Illustrations
The illustrations in this documentation are intended as example
illustrations and may differ from your appliance type.
2. Safety
2.1 Intended use
This appliance is designed to heat living areas.
The appliance is intended for domestic use. It can be used safely
by untrained persons. The appliance can also be used in a non-do-
mestic environment, e.g. in a small business, as long as it is used
in the same way.
Any other use beyond that described shall be deemed inappro-
priate. Observation of these instructions and of the instructions
for any accessories used is also part of the correct use of this
appliance.
2.2 General safety instructions
Observe the following safety instructions and regulations.
- The electrical installation and installation of the appliance
must only be carried out by a qualified contractor or by
our customer service engineers, in accordance with these
instructions.
- The qualified contractor is responsible for adherence
to all applicable regulations during installation and
commissioning.
- The appliance should only be operated once it is fully in-
stalled and all safety equipment has been fitted.
WARNING Injury -Keep children under the age of3 away from the
appliance if constant supervision cannot be guar-
anteed.
-Children from the age of 3 to 7 may switch the ap-
pliance on and off, provided they are supervised
or have been instructed in the safe operation of
the appliance and understand any risks that may
result. This is subject to the appliance having been
installed as described. Children from the age of 3 to
7 must not regulate the appliance.
-The appliance may be used by children aged8 and
older and persons with reduced physical, sensory
or mental capabilities or a lack of experience and
know-how, provided that they are supervised or
they have been instructed on how to use the appli-
ance safely and have understood the potential risks.
-Children must never play with the appliance. Chil-
dren must never clean the appliance or perform
user maintenance unless they are supervised.

OPERATION
Appliance description
ENGLISH
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WARNING Burns Never operate this appliance...
-if the distance from adjacent objects or other flam-
mable materials would be less than the minimum
permissible distance.
-in rooms where it is at risk of fire or explosion as a
result of chemicals, dust, gases or vapours. Venti-
late the room sufficiently before heating.
-in the direct proximity of pipes or receptacles that
carry or contain flammable or explosive materials.
-if work such as laying tiles, sanding or sealing is
being carried out in the installation room.
-if an appliance component is damaged or there is a
fault.
WARNING Burns -Never place any flammable, combustible or insulat-
ing objects or materials on the appliance or in direct
proximity to it. Do not lean any objects against the
appliance. This can cause a build-up of heat, lead-
ing to an excessive temperature in the surface of
the casing and in such objects.
-Ensure that the air intake and discharge are never
blocked.
-Never place any objects between the appliance and
the wall.
CAUTION Burns The surfaces of the appliance casing and the expelled
air can become very hot during operation (above 80°C)
and can cause burns. Particular caution is advised when
children or vulnerable persons are present.
WARNING Overheating To prevent the appliance from overheating, never cover
it with anything.
2.3 Test symbols
See type plate on the appliance. The type plate is located on the
left side panel of the appliance.
3. Appliance description
This appliance is designed to store electrically generated heat. The
electrical heat is generated when the power supply utility enables
the supply of cheaper off-peak power.
The times when this supply is enabled depend on the relevant
power supply utility. The times when it is enabled are predomi-
nantly at night.
Subject to the required room temperature, the stored heat is
transferred to the room as hot air via a fan, and partially via the
appliance surface.
4. Operation
D0000074968
1
1 Programming unit
4.1 Programming unit
The appliance is operated using the programming unit which is
located at the top right of the appliance front.
Made in Germany
D0000074970
2
1
1 Display
2 User interface
4.1.1 User interface
Button Designation Description
"Fan" button Switching fan enabling on and off
"OK" button Selection;
Confirm settings
"Menu" button Call up and exit menu
"+" button Call up menu items;
Change settings
"–" button Call up menu items;
Change settings

OPERATION
Operation
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4.1.2 Display
If no user action occurs for 30seconds, the backlighting switches
off. Press any button to switch the background lighting on again.
Symbols
Note If heat transfer (discharge) is controlled via a wall mount-
ed room temperature controller, not all symbols will be
displayed.
Symbol Description
Time display:
Indication of the current time or a programmed start time
Timer mode:
The appliance heats in accordance with the enabled time pro-
gram.
Comfort mode:
The appliance maintains the set comfort temperature.
Standard setting: 21.0°C. Use this setting for comfortable room
temperatures when someone is present.
Setback mode:
The appliance maintains the selected setback temperature.
Standard setting: 18.0°C. Use this setting e.g. at night or when
absent for several hours.
Adaptive start:
In timer mode, the heating appliance switching times are adjust-
ed to ensure that, at the programmed start time, the respective
set room temperature is already reached.
Conditions: The "Adaptive start" function is enabled (see chapter
"Settings with integral room temperature controller/ Standard
menu").
Window open detection:
To avoid unnecessary energy consumption while ventilating the
room, the appliance automatically reduces the set room temper-
ature to 7.0°C for one hour if a window is open. The "Window
open detection" symbol flashes. After ventilation, window open
detection can be terminated manually by pressing "+" or "OK". The
appliance then heats to the set room temperature again.
Conditions: Window open detection is enabled (see chapter
"Settings with integral room temperature controller/ Standard
menu").
Operating lock:
To lock or unlock the user interface, press and hold "+" and "–"
simultaneously for 5seconds.
Enable the booster heater (accessory):
If storage heating is insufficient to heat a room, the booster heat-
er will provide additional heat.
Room temperature display
Fan enabled:
If the room temperature falls below the set room temperature, the
fan switches on and delivers heated air to the room until the set
temperature has been reached.
Editable parameter:
The parameter shown can be changed using "+" and "–".
Days of the week:
1=Monday, 2=Tuesday … 7=Sunday
4.2 Heat storage
The degree of heat storage (charge) is set via the charge controller.
The settings you have to make via the charge controller depend
on whether you use an appliance with or without a central weath-
er-compensated charge control system.
The weather-compensated charge control system is located in
the control panel.
4.2.1 Appliances with a weather-compensated charge control
system
 Press the "Menu" button to open the charge level reducer in
the standard menu (see chapter "Settings with integral room
temperature controller/ Standard menu").
 Press "OK". Once the "Editable parameter" symbol appears,
set the charge level reducer to 100% with the "+" and "–"
buttons.
Note If heat transfer (discharge) is controlled by a wall mount-
ed room temperature controller, adjust the charge level
reducer on the standard display with the "+" and "–" but-
tons.
The weather-compensated charge control system ensures the
correct charge level.
Note Observe the instructions of the charge control system or
group control unit.
For separate control of individual appliances, you can also manu-
ally adjust the charge volume via the charge level reducer.
If you set the charge level reducer to 0%, no charging takes place.
4.2.2 Appliances without a weather-compensated charge
control system
You have the following two options for charging without weath-
er-compensated charge control:
Charge control via the charge level reducer
The charge volume is set by means of the charge level reducer.
 Press the "Menu" button to open the charge level reducer in
the standard menu (see chapter "Settings with integral room
temperature controller/ Standard menu").
 Press "OK". Once the "Editable parameter" symbol appears,
adjust the charge level reducer with the "+" and "–" buttons.
Note If heat transfer (discharge) is controlled by a wall mount-
ed room temperature controller, adjust the charge level
reducer on the standard display with the "+" and "–" but-
tons.
In this respect, the following standard values apply:
Value Charge volume
0 % No charge (in summer)
30 % Approx. 1/3 of full charge during shoulder seasons (spring or
autumn)
70 % Approx. 2/3 of full charge on mild winter days
100 % Full charge on cold winter days
Once you have familiarised yourself with the appliance, you will
be able to find the correct setting as appropriate.

OPERATION
Settings with integral room temperature controller
ENGLISH
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Room temperature-dependent charge control
(C-PLUS TECHNOLOGY)
Room temperature-dependent charge control automatically ad-
justs the charge volume to the heat demand in the room. The
required charge volume is determined subject to the room tem-
perature, fan speed and residual charge of the appliance. The aim
is that the amount of heat should still be sufficient to maintain the
set room temperature at the end of the day.
Note - The appliance must always have a power supply.
- It is essential that fan enabling is always switched
on.
- A charge of 60% is achieved during commission-
ing and if the power supply is interrupted for least
8hours.
- Room temperature-dependent charge control is de-
pendent on the conditions in the room. Sunlight and
unfavourable weather conditions may have an effect
on the charge volume.
- It may take a few days to determine the optimum
charge volume.
- If the appliance has been in setback mode for a
longer period of time (e.g. because the user has
been away from home), comfort mode will take
1-2days to reach its set level.
- If heat transfer (discharge) is controlled via a wall
mounted room temperature controller, there may be
a reduction in comfort. The appliance lacks informa-
tion about the room temperature. We recommend
using the integral room temperature controller.
If the room is always too warm in the evenings, you can use the
charge level reducer to lower the energy level in the appliance.
Note With room temperature-dependent charge control, the
function of the charge level reducer differs significantly
from that described in chapter "Heat storage/ Charge
control via the charge level reducer". Charging can also
take place with a setting of 0%.
 Press the "Menu" button to open the charge level reducer in
the standard menu (see chapter "Settings with integral room
temperature controller/ Standard menu").
 Press "OK". Once the "Editable parameter" symbol appears,
adjust the charge level reducer with the "+" and "-" buttons.
When the room no longer needs any heating energy, the charge
volume is gradually reduced to zero. The appliance does not start
charging again until heating energy is required in the room again.
4.3 Heat transfer
Heat transfer (discharge) is controlled either by the room tem-
perature controller built into the appliance or by a wall mounted
2-point room temperature controller (see chapter "Accessories").
The room temperature controller automatically regulates heat
transfer via the fan so that the set room temperature is maintained.
Fan enabling must be switched on for the fan to run.
Note If you are away for several days during the heating sea-
son, it makes sense to set a reduced room temperature,
e.g. 10°C. This setting prevents the room temperature
from falling too low (frost protection).
4.3.1 Switching fan enabling on and off
 To switch fan enabling on or off, press the "Fan" button. If
fan enabling is switched on, the fan symbol appears on the
display.
Note With room temperature-dependent charge control, fan
enabling must always be switched on.
5. Settings with integral room
temperature controller
All settings are retained in the event of an interruption to the
power supply. This appliance is equipped with a power reserve
that ensures the day of the week and the time are saved for sev-
eral hours.
Note If the power supply has been interrupted for more than
8hours, you will be prompted to set the day and time
once the power is restored. "- -:- -" flashes on the dis-
play. If the operating lock is activated, press "+" and "-"
simultaneously for 5seconds to unlock the user interface.
5.1 Standard display
D0000074972
The standard display is continuously displayed. If no user action
is performed for longer than 30seconds while in the menu, the
device automatically switches to the standard display.
The default display shows the current set room temperature as
well as the "Editable parameter" symbol. You can use "+" and "–"
to change the set room temperature.
If the set room temperature corresponds to one of the values
set for the comfort or setback temperature, the symbol for the
corresponding operating mode (comfort mode, setback mode)
appears in the menu bar.
The set room temperature can also be changed manually when
in timer mode. The changed set room temperature is maintained
until the next programmed switching point is reached.

OPERATION
Settings with integral room temperature controller
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5.2 Standard menu
To access the standard menu, briefly press "Menu". You can now
call up the following menu items:
Display Description
Adjust the charge level reducer
For days when the heat demand is lower, you can adjust the
charge volume manually in 10% increments.
Select day of the week and time
Days of the week: 1=Monday to 7=Sunday
Select comfort temperature
The comfort temperature must be set at least 0.5°C higher
than the setback temperature.
Select setback temperature
The setback temperature must be set at least 0.5°C lower
than the comfort temperature.
Switch "Window open detection" function on and off
Select time program (Pro1, Pro2, Pro3) or deactivate (off)
Switch "Adaptive start" function on and off
Switch booster heater (accessory) on and off
Only shown if booster heater is installed and activated.
To change the setting of a menu item, call the relevant menu item
up using "+" and "–". Press "OK".
As soon as the "Editable parameter" symbol appears, you can
change the setting of the menu item with "+" and "–". Press "OK"
to save the setting.
To exit the standard menu, press "Menu". The standard display
appears.
5.3 Configuration menu
Display Description
I1-I2 Actual values
Pro1-Pro3 Time programs
P1-P5 Parameters
CodE Contractor access
In the configuration menu, you can call up actual values, program
time programs for timer mode and set parameters.
To access the configuration menu, press and hold "Menu". After
approx.3seconds, actual valueI1 is displayed.
Use "+" and "–" to switch between the individual actual values,
time programs and parameters.
To exit the configuration menu, press "Menu". The standard dis-
play appears.
5.3.1 Actual values
The following actual values can be called up:
Display Description Unit
I1 Actual room temperature [°C] | [°F]
I2 Relative heating time
(The counter can be reset via parameter P5.)
[h]
Note The counter for relative heating time(I2) counts the
charge time in complete hours run. The counter increas-
es when the appliance has been charged for a full hour,
even if this is split between shorter periods.
5.3.2 Time programs
There are three time programs available when using the appliance
in timer mode. Time programs Pro1 and Pro2 are pre-configured
at the factory. Time program Pro3 can be set according to your
individual requirements.
Display Description
Pro1 Time program "Daily"
- Repeated: Monday to Sunday
Pro2 Time program "Weekdays"
- Repeated: Monday to Friday
Pro3 Time program "User defined"
- up to 14comfort phases, freely configurable
Note To use timer mode, select the required time program in
the standard menu (see chapter "Settings with integral
room temperature controller/ Standard menu").
Note Ensure the day of the week and the time are set correctly
when setting the time programs.
Note The following applies to all time programs (Pro1, Pro2,
Pro3):
If the end time is later than 23:59h, the end time will
automatically be moved to the next day of the week. The
comfort phase is maintained past midnight and will end
on the next day at the set end time.
Time programs Pro1 and Pro2
You can specify the comfort mode start and end times with time
programsPro1 and Pro2. During this time period, the appliance
heats to the set comfort temperature. Outside this specified time
period, the appliance operates in setback mode. This results
in a comfort phase and a setback phase, which are repeated
daily(Pro1) or on every working day (Pro2).

OPERATION
Settings with integral room temperature controller
ENGLISH
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Theses phases are factory-set as follows:
- 08:00h - 22:00h: Comfort mode
- 22:00h - 08:00h: Setback mode
Note When time programPro2 is enabled, the appliance oper-
ates at weekends exclusively in setback mode.
To adapt time programsPro1 and Pro2 according to your needs,
proceed as follows:
 In the configuration menu, use "+" and "–" to call up the re-
quired time program.
 Press "OK".
The start time for comfort mode is displayed.
 Use "+" and "–" to set the required start time.
 Press "OK".
The end time for comfort mode is displayed.
 Use "+" and "–" to set the required end time.
 Press "OK" to save.
Time program Pro3
You can use time programPro3 to specify up to 14 separate com-
fort phases which are repeated weekly.
To configure a comfort phase in time programPro3, proceed as
follows:
 In the configuration menu, use "+" and "–" to call up time
programPro3.
 Press "OK".
The display shows "3---".
 Press "OK".
A day of the week or a group of days is displayed.
 Use "+" and "–" to select the required day or group of days.
 Press "OK".
The start time for comfort mode is displayed.
 Use "+" and "–" to set the required start time.
 Press "OK".
The end time for comfort mode is displayed.
 Use "+" and "–" to set the required end time.
 Press "OK".
Comfort phase "3-01" has been configured.
 To configure a further comfort phase, use "+" and "–" in time
programPro3 to select display"3---". Proceed as describe
above.
Note To reset the selected comfort phases, activate parame-
terP4.
 Please note that activating parameterP4 resets all
time programs (Pro1, Pro2, Pro3) to the factory set-
ting.
5.3.3 Parameters
You can call up the following parameters:
Display Description Options
P1 Room temperature offset ±3°C | ±5°F
P2 Time format 12h | 24h
P3 Temperature display units °C | °F
P4 Reset time programs (timer mode). on | off
P5 Reset relative heating time on | off
To change the value of a parameter, use "+" and "–" to call up the
relevant parameter. Press "OK".
As soon as the "Editable parameter" symbol appears, you can
change the parameter value with "+" and "–". Press "OK" to save
the selected value.
P1: Room temperature offset
Uneven temperature distribution in the room can result in a dif-
ference between displayed actual temperatureI1 and the room
temperature you measure. To compensate for this difference, a
room temperature offset of ±3°C can be set via parameterP1.
Example: The appliance indicates I1=21.0°C. You have measured
a room temperature of 20.0°C. There is a difference of 1.0°C.
 To compensate for the difference, select an offset of P1=-1.0.
P2: Time format
ParameterP2 allows you to specify whether the time is displayed
in the 12hour or 24hour format.
P3: Temperature display units
ParameterP3 is used to specify whether the room temperature is
displayed in degrees Centigrade [°C] or Fahrenheit [°F].
P4: Reset time programs
Activating parameterP4 resets all time programs to the factory
setting.
P5: Reset relative heating time
Activating parameterP5 resets the counter for relative heating
time (I2).
5.3.4 Contractor access
Display Description
CodE Contractor access
Note Some menu items are protected by a code and can only
be accessed and adjusted by a qualified contractor.

OPERATION
Settings with wall mounted room temperature controller
10 | SHF | SHS | SHL www.stiebel-eltron.com
6. Settings with wall mounted room
temperature controller
Note If heat transfer (discharge) is controlled via a wall mount-
ed room temperature controller, only a very limited num-
ber of adjustment options are available to you on the
appliance.
6.1 Standard display
D0000074973
The standard display is continuously displayed. If no user action
is performed for longer than 30seconds while in the menu, the
device automatically switches to the standard display.
The standard display shows the current setting of the charge level
reducer as well as the "Editable parameter" symbol. For days
when the heat demand is lower, you can adjust the charge volume
manually in 10% increments using the "+" and "–" buttons.
6.2 Standard menu
Note You can call up the standard menu only if your appliance
is fitted with a booster heater (accessory).
To access the standard menu, briefly press "Menu".
Display Description
Switch booster heater (accessory) on or off
Even if the wall mounted room temperature controller has a
booster heater switch, the booster heater must be switched
on in the standard menu.
If you wish to change the setting of the menu item, press the "OK"
button.
As soon as the "Editable parameter" symbol appears, you can
change the setting of the menu item with "+" and "–". Press "OK"
to save the setting.
To exit the standard menu, press "Menu". The standard display
appears.
6.3 Configuration menu
Display Description
I2 Actual value
P5 Parameters
CodE Contractor access
To access the configuration menu, press and hold "Menu". After
approx.3seconds, actual valueI2 is displayed.
Use "+" and "–" to switch between the individual actual value and
the parameter.
To exit the configuration menu, press "Menu". The standard dis-
play appears.
6.3.1 Actual value
Display Description Unit
I2 Relative heating time
(The counter can be reset via parameter P5.)
[h]
Note The counter for relative heating time(I2) counts the
charge time in complete hours run. The counter increas-
es when the appliance has been charged for a full hour,
even if this is split between shorter periods.
6.3.2 Parameters
Display Description Options
P5 Reset relative heating time
Activating the parameter resets the counter for the
relative heating time (I2).
on | off
If you wish to change the setting of the parameter, press the "OK"
button.
As soon as the "Editable parameter" symbol appears, you can
adjust the setting of the parameter with the "+" and "–" buttons.
Press "OK" to save the setting.
6.3.3 Contractor access
Display Description
CodE Contractor access
Note Some menu items are protected by a code and can only
be accessed and adjusted by a qualified contractor.
7. Cleaning, care and maintenance
!Material losses
- Never spray cleaning spray into the air slot.
- Ensure that no moisture can enter the appliance.
- If a pale brownish discolouration appears on the appliance
casing, wipe it off with a damp cloth.
- Clean the appliance when cold with ordinary cleaning prod-
ucts. Avoid abrasive or corrosive cleaning products.

OPERATION
Troubleshooting
ENGLISH
www.stiebel-eltron.com SHF | SHS | SHL |11
7.1 Cleaning the fluff filter
Note Clean the fluff filter behind the air intake regularly. This
will ensure trouble-free discharging of the appliance. If
a fluff filter is added, switch OFF the fan.
D0000074981
 Clean the fluff filter behind the air intake with a vacuum
cleaner.
8. Troubleshooting
Problem Cause Remedy
The appliance does not
heat up.
The charge was not set or
was set too low.
Set a higher charge level.
No power supply. Check the fuse/MCB and
the RCD in the domestic
distribution board.
The appliance does
not heat up with room
temperature-dependent
charge control.
The temperature has
been set too low on the
appliance.
Check the selected room
temperature. Adjust if
necessary.
Fan enabling is turned
off.
Switch fan enabling on.
Room does not get warm
enough although the ap-
pliance is hot.
Overheating. High limit
safety cut-out limits
heating output.
Eliminate the cause (dirt
or obstructions at the
air intake or discharge).
Observe minimum clear-
ances.
The temperature has
been set too low on the
appliance.
Check the selected room
temperature. Adjust if
necessary.
Fan enabling is turned
off.
Switch fan enabling on.
Heat demand of the room
is higher than the appli-
ance output.
Remedy heat losses
(Close windows and
doors. Avoid constant
venting.)
The heat transfer of the
appliance is too high
even in mild weather.
The setting at the charge
control system and/or
charge controller is in-
correct.
Adjust the settings.
The room gets too hot. Appliance temperature is
set too high.
Check the selected room
temperature. Adjust if
necessary.
The room is always too
warm in the evenings
with room tempera-
ture-dependent charge
control.
The energy level in the
appliance is too high.
Use the charge level re-
ducer to lower the energy
level in the appliance.
Appliance does not dis-
charge.
The fluff filter is clogged. See chapter "Cleaning,
care and maintenance".
Problem Cause Remedy
Window open detection
does not respond.
Appliance does not detect
a pronounced tempera-
ture drop when venting.
(Window open detection
requires a previously sta-
ble room temperature.)
Wait a while after making
settings on the appliance,
until the room tempera-
ture has fully stabilised.
Avoid obstructions to air
changes between appli-
ance and indoor air.
Stop the fan for the venti-
lation period.
Window open detection
is not enabled.
Switch on window open
detection in the standard
menu.
"Adaptive start" function
does not work as re-
quired.
This function is only ef-
fective in timer mode.
Use the timer mode for
optimised heating con-
venience.
Severely fluctuating room
temperature or the appli-
ance learning procedure
has not been completed.
Wait a few days for the
behaviour to stabilise.
"Adaptive start" function
is not enabled.
Switch on the "Adaptive
start" function in the
standard menu.
The display shows "E1",
"E2" or "E3".
Internal fault detected. Notify the qualified con-
tractor.
Note Changes or removal of faults at the charge control system
only become apparent after renewed charging.
If you cannot remedy the fault, contact your qualified contractor.
To facilitate and speed up your request, provide the number from
the type plate (000000-0000-000000).

INSTALLATION
Safety
12 | SHF | SHS | SHL www.stiebel-eltron.com
INSTALLATION
9. Safety
Only a qualified contractor should carry out installation, commis-
sioning, maintenance and repair of the appliance.
9.1 General safety instructions
We guarantee trouble-free function and operational reliability only
if original accessories and spare parts intended for the appliance
are used.
9.2 Instructions, standards and regulations
WARNING Electrocution Carry out all electrical connection and installation work
in accordance with relevant regulations.
WARNING Electrocution The connection to the power supply must be in the form
of a permanent connection.
Ensure the appliance can be separated from the power
supply by an isolator that disconnects all poles with at
least 3mm contact separation.
!Material losses
Observe the type plate. The specified voltage must match
the mains voltage.
Design all materials in accordance with the rated con-
sumption of the appliances.
!Material losses
Secure the appliance to the wall or floor in such a way
as to ensure stability.
!Material losses
- Never install the appliance directly below a wall
socket.
- Ensure that the power cable is not in contact with
any appliance components.
Note Observe all applicable national and regional regulations
and instructions.
10. Appliance description
26�07�27�0022
10
9
8
7
6
5
1
2
4
3
1 Cover panel
2 Heating element
3 Room temperature sensor
4 Fan (M1)
5 Protective temperature controller (N5)
6 Air intake
7 Air discharge
8 Insulation
9 Storage blocks
10 Front panel and inner front panel
10.1 Function
The storage blocks are heated via the heating elements between
the rows of storage blocks. The charge can be adjusted with the
charge controller. The start and duration of the charge time are
set by the local power supply utility (PSU).
Two integral protective temperature controllers and a high limit
safety cut-out prevent the appliance overheating. The protective
temperature controllers switch back on automatically but the high
limit safety cut-out must be switched back on by pressing the
button in its centre after the cause of the fault has been rectified.
The stored heat is transferred via a fan, and partially also via
the appliance surface. For this, indoor air is drawn in by the fan
through the air intake and released through the air ducts in the
storage blocks, which heat it.
Before the hot air produced in this way is released via the air dis-
charge grille, it is mixed with cooler indoor air via two mixing air
dampers, so the expelled air does not exceed the highest permis-
sible temperature. The position of the mixing air damper, and thus
the mixing ratio of the air, is regulated via a bi-metal controller.

INSTALLATION
Preparation
ENGLISH
www.stiebel-eltron.com SHF | SHS | SHL |13
10.2 Standard delivery
The following are delivered with the appliance:
- Storage blocks
- 2 wall brackets only for SHS
10.3 Accessories
- 2-point room temperature controller (discharge controller)
- Booster heater
- DC Control Input assembly (DC control signal)
- Single-phase connection kit
- ZK dual circuit kit*
- Vario brackets
- Support bracket*
* Only for SHS
11. Preparation
Note There must be continuous voltage at terminals L and N
on terminal strip X2.
Note If the appliance is connected to an automatic charge
control system, the charge control system for electronic
charge controllers must be set without voltage correction.
11.1 Installation location
WARNING Burns -Ensure that the mounting wall is resistant to tem-
peratures up to at least 85°C and the floor is resist-
ant to temperatures up to at least 80°C.
-Maintain the minimum clearances to adjacent ob-
jects.
Note If the appliance is installed in rooms where flue gas, oil
or petrol vapours occur or where work involves solvents
and chemicals, the operation of the appliance can result
in long lasting odours or contamination of the appliance.
!Material losses
The appliance must be installed flush against the wall.
11.2 Minimum clearances
≥100
≥500
≥100
≥100
D0000074984
 Ensure that the hot air can escape from the appliance with-
out obstruction.
12. Installation
12.1 Opening the appliance
D0000074986
1
1 Air discharge grille
 Undo the two quarter-turn locks on the air discharge grille
and remove it.
D0000075740

INSTALLATION
Installation
14 | SHF | SHS | SHL www.stiebel-eltron.com
 Undo the screws in the front panel.
 Pull the front panel forwards and lift it upwards to remove it.
D0000075741
 Undo the screws on the inner front panel at the bottom edge.
 Pull the inner front panel forwards and lift it upwards to re-
move it.
D0000075742
1
1 R.h. side panel (with loosened screws)
 Undo the 3screws at the front and back of the right side
panel.
 Pull the side panel forwards slightly and tilt it to the side at
the top.
 Lift the side panel slightly and remove it.
12.2 Adjusting the charge controller
Note Observe the following information. After installation,
these settings can be made, in some cases to a limited
extent, subject to the installation location and version.
12.2.1 Reducing the connected load
The appliance connection is fully wired at the factory to the max-
imum output (100%).
You can reduce the connected load by 3output stages by moving
or removing jumpers at the terminals (see chapter "Specification/
Reducing the connected load").
Size the cross-sections and fuse according to the maximum pos-
sible output of the appliance.
Note Observe the requirements of the local power supply util-
ity.
12.2.2 Output matching according to an increased nominal
charge duration
If jumpers at the terminals are moved or removed, the connected
load can be matched to the nominal charge duration specified by
the power supply utility. The storage heater is sized at the factory
to the following nominal charge duration:
- SHF | SHS 8hours
- SHL 7hours
Observe the details specified in chapter "Specification/ Output
matching".
12.2.3 Connection to DC control signal
If a charge control system with a DC control signal (DC voltage
0.91V - 1.43V) is installed on the system, you will need the DC
Control Input assembly (accessory). The DC control signal must be
connected to terminals A1/Z1 "DC+ (positive)" and A2/Z2 "DC–
(negative)" on terminal strip X3. Observe the polarity.
12.3 Power supply/ connecting cables
D0000075749
WARNING Electrocution  Before any work on the appliance, isolate the con-
necting cables in the control panel.
 Route the power cables and connecting cables for the charge
and discharge controllers into the appliance through the
apertures in the back panel and connect them (see chapter
"Specification/ Wiring diagram").
 Remove approx. 260mm of insulation from the connecting
cables and trim as required. The cables must not be placed
next to the air slot in the side panel.

INSTALLATION
Installation
ENGLISH
www.stiebel-eltron.com SHF | SHS | SHL|15
12.4 Electrical connection
12.4.1 General information
WARNING Electrocution If the appliance is connected to an automatic charge con-
trol system, there may be voltage at terminals A1/Z1 and
A2/Z2 even if the fuses have been removed.
The electrical connection of the heating elements is made with
3/N/PE~400V. With the single phase connection kit (accessory), a
connection with 1/N/PE~230V is also possible.
The connection is possible with NYM. The number of power cables,
conductors and cross-sections depends on the connected load of
the appliance and the type of power connection, as well as on
special regulations from the power supply utility.
Observe the wiring diagram and output stages (see chapter "Spec-
ification").
12.4.2 Connecting the appliance
WARNING Electrocution Ensure the earth conductor is properly connected.
WARNING Electrocution Connection cables must not be damaged, removed or
pulled out of the appliance.
 Route the connecting cables accordingly.
Note There must be continuous voltage at terminals L and N
on terminal strip X2.
 Apply strain relief to the power cables and connect them
according to the wiring diagram inside the appliance (on the
inside of the r.h. side panel), or according to the wiring dia-
gram in chapter "Specification".
If the angled panel located in the wiring chamber interior for
mounting the mains terminals is not easily accessible because
the side clearance is inadequate, you can pivot it forwards after
undoing the retaining screw.
12.4.3 Control without heating contactor
If a heating contactor is not installed (may be required by the
power supply utility), the function in the storage heater's PCB
can be used.
 For this, connect either the LF and N power-OFF signals or
the SH and N signals of the relevant charge control system
directly to the LF/SH and N terminals of the storage heater.
 In the configuration menu, set parameterP15 to 1 (see chap-
ter "Installation/ Settings").
The heating elements in the appliance are not switched on until
the LF from the power supply utility has been enabled and the
electronic charge controller has enabled charging.
12.4.4 Appliance type plate
Note Document the connected load and the nominal charge
duration.
 Mark the relevant boxes on the type plate.
12.5 Floorstanding installation
D0000088783
1 2
1 Floorstanding installation
2 Installation with floor brackets
The surface on which the appliance is installed must be level and
offer sufficient load bearing capacity. For details regarding the
appliance weight, see chapter "Specification/ Data table". If in
doubt, consult a qualified structural engineer.
The appliances may be installed on any conventional floor, al-
though PVC, parquet and long- or deep-pile carpets may be af-
fected by pressure and heat. In such cases, heat-resistant support
plates must be used (to be provided on site).
The stability of the appliance must be ensured by fixing it to the
wall or floor.
Wall mounting
For wall mounting on a sufficiently load bearing wall, there is a
hole in the appliance back panel near the wiring chamber.
 Secure the appliance with a suitable screw to the wall to pre-
vent it from tipping over.
Floor mounting
Alternatively, you can secure the appliance to the floor through
four holes (Ø9mm) in the feet.
 Remove the air discharge grille, the front panel and the air
routing assembly (see chapter "Installation/ Opening the ap-
pliance"and "Cleaning the appliance").
 Secure the appliance to the floor with suitable screws.

INSTALLATION
Installation
16 | SHF | SHS | SHL www.stiebel-eltron.com
12.5.1 Installation with floor brackets
The Vario T-support (accessory) allows the appliance to be in-
stalled with ground clearance.
If the appliance can be mounted on a wall with sufficient load
bearing capacity, the support only needs to be secured below the
appliance feet.
If no suitable mounting wall is available, secure the support to the
floor and the appliance feet.
12.6 SHS installation versions
D0000088784
1 2
1 Installation with wall mounting bracket on sufficiently load
bearing wall (SHS 1200-3600)
2 Installation with insufficiently load bearing wall with support
bracket
12.6.1 Securing the appliance with ground clearance using
wall mounting brackets
With this type of installation, observe the following:
If a sufficiently load bearing wall is available, the appliance can
be fixed to the installation wall using the wall mounting brackets
provided. For this, the following applies:
- SHS 1200-3600: The wall mounting bracket can bear the
weight of the appliance.
- SHS 4200-4800: The wall mounting bracket must be support-
ed with an additional support bracket (accessory).
- For a wall with a limited load bearing capacity, an additional
support bracket is also required for the SHS 1200-3600 appli-
ances (accessory).
D0000076180
 Unscrew the two wall mounting brackets from the appliance
back panel.
 Secure the wall mounting brackets to the fixing wall, tak-
ing the minimum clearances and the dimensions for the
hole clearances into account. (For dimensions, see chapters
"Minimum clearances"and "Specification/ Dimensions and
connections").
D0000076181
 Hook the appliance into the wall mounting brackets.
12.7 Inserting storage blocks
WARNING Burns Broken insulation can lead to the casing overheating.
 Check the thermal insulation in the appliance for transport
damage.
 Replace faulty thermal insulation.
The appliance must be completely free of foreign bodies such as
parts of the packaging.
 Remove the cover panel and cardboard inserts from the inte-
rior of the appliance.
The storage blocks are delivered in separate packaging. Storage
blocks with slight transport damage can be used. This does not
impair the function of the appliance.
D0000075746
12
1 Heating element
2 Storage block
 To insert the storage blocks, raise the heating elements
slightly.

INSTALLATION
Installation
ENGLISH
www.stiebel-eltron.com SHF | SHS | SHL | 17
 When raising the heating elements, ensure the through
holes in the side insulation are not widened by the heating
elements.
 Insert the first storage block, with the heating element cavity
pointing upwards, with some clearance to the r.h. thermal
insulation.
 Push the storage block up against the r.h. and back thermal
insulation. The long holes form the heating ducts.
D0000075747
 Insert the other storage blocks in the order shown.
D0000075748
 Push the cover panel taken from the interior of the appliance
over the upper storage blocks.
12.8 Cleaning the appliance
 Clean the appliance after installation and inserting the stor-
age blocks. For this, proceed as follows:
D0000075803
 Remove the air routing assembly.
D0000075804
1
1 Protective temperature controller (N5)
 Lift the fan out. To do this, loosen the screws located at the
front on the retaining brackets.
 Observe the cable routing.
With some appliances, the protective temperature controller (N5)
incl. retaining bracket must be unscrewed.
!Material losses
When depositing the components you have removed,
ensure that the wires are not damaged.
 Clean the floor plate and fan. Make sure not to damage the
fins.
 Then refit the fan, and if necessary the protective tempera-
ture controller and air routing assembly.
 Observe the correct cable routing.
12.9 Closing the appliance
D0000075744
 Insert the inner front panel again.

INSTALLATION

18 | SHF | SHS | SHL www.stiebel-eltron.com
D0000075745
 Insert the right side panel at the bottom and pivot the top
towards the appliance.
 Hook the top of the side panel into the cover and push it
backwards.
Make sure that the side panel rests on the mounting plate of
the programming unit.
 Secure the side panel using the 3screws with serrated
washers.
D0000075743
 Before installing the front panel, remove the protective film
from the programming unit.
 Insert the front panel again.
 Secure the front panel using the screws with serrated
washers.
D0000074986
 Tighten the air discharge grille with the two quarter-turn
locks.
13. Configuration menu
In the configuration menu, actual values and parameters are di-
vided into two access levels.
Access
level
Description
A0 Actual values and parameters that are enabled for the appliance
user and can be accessed without a code.
Parameters can be selected by pressing "+" or "-".
A1 Once you have entered a four-digit code, additional actual values
and parameters reserved for qualified contractors are enabled.
Parameters can only be selected by pressing "+".
To access the configuration menu, press and hold "Menu". After
approx.3seconds, actual valueI1 is displayed.
Enabling actual values and parameters in access level A1
 Use "+" or "-" to call up the "CodE" menu item.
Access levelA0 is displayed, alternating with the menu item.
 Press "OK".
The code entry field is displayed. The first digit flashes.
 Use "+" or "-" to enter the code 1000.
After entering each digit, press "OK".
Once the code has been entered correctly, actual values and pa-
rameters that were previously inaccessible become visible.
To change the value of a parameter, use the "+" button to call up
the relevant parameter. Press "OK".
As soon as the "Editable parameter" symbol appears, you can
change the parameter value with "+" and "-". Press "OK" to save
the selected value.
If you press the "Menu" button or if no user action is performed
within 10minutes, the appliance automatically switches to the
standard display. Parameter blocking is reactivated.

INSTALLATION

ENGLISH
www.stiebel-eltron.com SHF | SHS | SHL | 19

access
level
Meaning Options Description
I1* A0 Actual room temperature [°C | °F]
I2 A0 Relative heating time [h]
I3 A1 Set charge level for next charge [%]
I4 A1 Actual charge level [%]
Pro1* A0 Time program Pro1
Pro2* A0 Time program Pro2
Pro3* A0 Time program Pro3
P1* A0 Room temperature offset ±3°C | ±5°F
P2* A0 Time format 12h | 24h
P3* A0 Temperature display unit °C| °F
P4* A0 Reset time programs on | off
P5 A0 Reset relative heating time on | off
P6 A1 SL control signal 0 SL input deactivated (factory setting):
The fan is controlled via the integral room temperature controller.
1 SL input activated:
The fan is controlled via a wall mounted 2-point room temperature controller.
P7* A1 Type of fan control
0 Two-point control:
The fan is switched on and off by the integral room temperature controller subject to heat de-
mand.
1 Proportional control (factory setting):
The speed of the fan motors is continuously adjusted to the heat demand by the integral room
temperature controller.
P8 A1 Reduce switch-off temperature 100%
90%
80%
70%
In conjunction with the variable connected load, four different charging levels can be set for the
electronic charge controller. The factory setting is 100% (no reduction).
If a different setting is selected, a reduced charge level results (reduced switch-off temperature
of the electronic charge controller). See chapter "Specification/ Reducing connected load while
maintaining nominal charge duration".
P12 A1 Booster heater (accessory) 0 If no booster heater is installed in the appliance (factory setting).
1 The booster heater installed in the appliance is activated.
P14 A1 Source of set charge level 1 The charge volume is controlled via the charge level reducer.
2 The charge control cable is connected to an AC control signal (factory setting).
3 The charge control cable is connected to a DC control signal.
4 The charge volume is determined via room temperature-dependent charge control.
P15 A1 Source of low tariff enabling
0 Permanently enabled (factory setting):
The heating elements are switched on when the heating contactor and the electronic charge con-
troller enable charging.
1 Enabling via hardware signal LF:
The heating elements are not switched on until LF enabling is given by the power supply utility
and the electronic charge controller enables charging.
3 Enabling via internal clock:
The heating elements are not switched on until enabling is given via the internal clock and the
electronic charge controller enables charging. Enabling is only possible once within 24hours.
The start time for enabling is set via parameterP19 and the charge duration via parameterP20.
P17 A1 Duty cycle 30% to 80% The charge control cable must be connected to an AC control signal (alternating voltage signal at
terminals A1 and A2).
The electronic charge controller in the appliance can be operated by charge control systems with
duty cycles of 80%, 72%, 68%, 40% and 37%. The factory setting is designed for duty cycles
of 80%.
If the appliance is operated with other duty cycles, this parameter must be adjusted to the appro-
priate percentage.
P18 A1 Fault characteristics
0 The appliance is set to "negative fault characteristics" (storage heater not charged if charge con-
trol system is faulty). Setting only possible when operated by a digital charge control system.
With AC charge control systems, an 80% duty cycle signal is additionally required.
1 The appliance is set to "positive fault characteristics" (factory setting). If the charge control sys-
tem is faulty (e.g. control signal failure), the appliance receives a full charge.
P19 A1 Start time for enabling via clock - -:- - Set the start time for charge enabling via the internal clock. The factory setting is 00:00h. Ensure
the day of the week and the time are set correctly when setting the start time.
P20 A1 Duration of enabling via clock 00:00h -
22:00h
Set the charge duration for charge enabling via the internal clock. The factory setting is 8hours.
The maximum charge duration is 22hours.
* Only displayed if the fan is controlled via the integral room
temperature controller.

INSTALLATION
Commissioning
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14. Commissioning
14.1 Checks before commissioning
You can carry out a function check before commissioning. To do
so, call up commissioning mode in the configuration menu.
 To access the configuration menu, press and hold the "Menu"
button for about 3seconds.
You must first enable access level A1, which is reserved for qual-
ified contractors.
 Use "+" or "–" to call up the "CodE" menu item.
 Press "OK".
The code entry field is displayed. The first digit flashes.
 Use "+" or "–" to enter the code 1000. After entering each
digit, press "OK".
 After entering the correct code, call up the actual valueI4
with the "+" button.
 To access commissioning mode, press and hold the "Menu"
and "+" buttons simultaneously for about 3seconds.
An initial charge takes place in commissioning mode. The charge
volume is determined by the setting on the charge level reducer.
The display shows charging progress as a percentage.
Note - If the charge level reducer is set to 0%, no charging
takes place.
- Once the charge volume has been reached, the ap-
pliance quits commissioning mode automatically.
 Test the fan function by switching on fan enabling, using the
"Fan" button.
 To quit commissioning mode, press and hold the "Menu" and
"–" buttons simultaneously for about 3seconds.
14.2 Initial start-up
You can start the appliance directly, once installation has been
completed.
 Set the charge via the charge level reducer or the charge
control system.
14.2.1 Charging
During initial charging, a smell may develop.
 Make sure that the room is adequately ventilated. Partial-
ly opening windows, for example, results in a 1.5-fold air
change.
If you install the appliance in the bedroom, initial charging should
not take place while anyone is sleeping there.
15. Modifying the appliance
For modifications, attachments and installations, the instructions
provided with the relevant kit are valid.
16. Handover
Explain the functions of the appliance to the user. Draw special
attention to the safety instructions. Hand over these operating and
installation instructions to the user.