STIEBEL ELTRON SNU 10 SL comfort Assembly instructions

278773
GEBRAUCHS- UND MONTAGEANLEITUNG
OPERATING AND INSTALLATION INSTRUCTIONS
NOTICE D’UTILISATION ET DE MONTAGE
GEBRUIKS- EN MONTAGEAANWIJZING
Instrukcja obsługI I montażu
návod k použItí a k montážI
kezelésI és szerelésI utasítás

OFFENER (DRUCKLOSER) WARMWASSERSPEICHER | OPEN (PRESSURELESS) WATER HEATER |
CHAUFFE-EAU OUVERT (A ÉCOULEMENT LIBRE) | OPEN (DRUKLOZE) WARMWATERBOILER |
pojemnoścIowe, bezcIśnIenIowe ogrzewacze wody | beztlakový zásobníkový
ohřívač teplé vody | nyItott (nyomás nélkülI) melegvíz tároló | 

» SNU 10 SL comfort
» SNU 10 SLi comfort
comfort
85
°C
35
55
65
Eco

2
1. Gebrauchsanleitung _________________________4
1.1 Gerätebeschreibung_____________________ 4
1.2 Das Wichtigste in Kürze ________________ 4
1.3 Bedienung ________________________________ 4
1.4 Wichtige Hinweise _______________________ 4
1.5 Pflege und Wartung _____________________ 4
1.6 Was tun wenn . . . ? _____________________ 4
2. Montageanleitung ___________________________5
2.1 Geräteaufbau ____________________________ 5
2.2 Gerätebeschreibung_____________________ 5
2.3 Technische Daten ________________________ 5
2.4 Vorschriften und Bestimmungen _____ 5
2.5 Wichtige Hinweise _______________________ 5
2.6 Montageort ______________________________ 5
2.7 Gerätemontage _________________________ 5
2.8 Erstinbetriebnahme _____________________ 5
2.9 Servicehinweise __________________________ 5
3. Störungsbeseitigung ________________________6
4. Umwelt und Recycling_______________________6
5. Kundendienst und Garantie ________________7
Deutsch Seite 4-7
Inhaltsverzeichnis
1. Operating Instructions ______________________8
1.1 Description of Unit_______________________ 8
1.2 The most important points in brief ___ 8
1.3 Operation__________________________________ 8
1.4 Important Note ___________________________ 8
1.5 Care and Maintenance __________________ 8
1.6 What to do if . . . ? _______________________ 8
1.7 Special accessories ______________________ 8
2. Installation Instructions _____________________9
2.1 Unit Type __________________________________ 9
2.2 Description of Unit_______________________ 9
2.3 Technical Data ____________________________ 9
2.4 Regulations and Conditions____________ 9
2.5 Important Notes__________________________ 9
2.6 Installation Site __________________________ 9
2.7 Unit Installation _________________________ 9
2.8 First Use ___________________________________ 9
2.9 Service Notes _____________________________ 9
3. Fault Repair ________________________________ 10
4. Environment and recycling ________________ 10
5. Guarantee___________________________________ 10
1. Instructions d’utilisation __________________ 11
1.1 Description de l’appareil ______________11
1.2 Sommaire des informations essenti-
elles _______________________________________11
1.3 Utilisation ________________________________11
1.4 Observations importantes _____________11
1.5 Entretien et maintenance _____________11
1.6 Que faire si . . . ?________________________ 11
1.7 Accessoires spécifiques ________________11
2. Instructions de montage __________________ 12
2.1 Composants de l’appareil ____________ 12
2.2 Description de l’appareil ______________12
2.3 Caractéristiques techniques __________12
2.4 Normes et réglementations __________ 12
2.5 Remarque importante _________________ 12
2.6 Lieu de montage _______________________12
2.7 Montage de l’appareil ________________12
2.8 Première mise en service _____________ 12
2.9 Instructions de maintenance ___________12
3. Dépannage _________________________________ 13
4. Environment et recyclage__________________ 13
5. Garantie_____________________________________ 13
1. Gebruiksaanwijzing _______________________ 14
1.1 Beschrijving van het toestel___________ 14
1.2 In kort bestek ____________________________14
1.3 Bediening ________________________________14
1.4 Belangrijke instructies _________________14
1.5 Reiniging en onderhoud ______________ 14
1.6 Wat te doen, indien . . . ? _____________ 14
1.7 Speciale accessoires ____________________ 14
2. Montageaanwijzing _______________________ 15
2.1 Opbouw van het toestel _______________15
2.2 Beschrijving van het toestel___________ 15
2.3 Technische gegevens ___________________15
2.4 Voorschriften en bepalingen__________ 15
2.5 Belangrijke instructies _________________15
2.6 Plaats van montage ____________________ 15
2.7 Montage van het toestel ______________15
2.8 Eerste inbedrijfsname _________________15
2.9 Service-instructies ______________________ 15
3. Verhelpen van storingen _________________ 16
4. Millieu en recycling ________________________ 16
5. Garantie_____________________________________ 16
1. Instrukcja obsługi __________________________ 18
1.1 Oois urządzenia _________________________18
1.2 Ważne wskazówki w skrócie__________ 18
1.3 Obsługa ___________________________________ 18
1.4 Ważna wskazówka______________________ 18
1.5 Konserwacja i czyszczenie_____________18
1.6 Co robić, gdy . . . ?______________________ 18
1.7 Osprzęt dodatkowy _____________________ 18
2. Instrukcja montażu ________________________ 19
2.1 Budowa urządzenia ___________________ 19
2.2 Opis urządzenia _________________________19
2.3 Dane techniczne_________________________ 19
2.4 Przepisy i zalecenia_____________________19
2.5 Ważne wskazówki_______________________19
2.6 Miejsce montażu urządzenia _________ 19
2.7 Montaż urządzenia _____________________ 19
2.8 Pierwsze uruchomienie _______________19
2.9 Wskazówki serwisowe _________________19
3. Usuwanie usterek _________________________ 20
4. Środowisko naturalne i recykling_________ 20
5. Gwarancja __________________________________ 20
1. Návod k použití ____________________________ 21
1.1 Popis přístroje ___________________________21
1.2 Nejdůležitější informace ve zkratce__ 21
1.3 Obsluha ___________________________________21
1.4 Důležité pokyny__________________________21
1.5 Ošetřování a údržba ____________________21
1.6 Co dělat, když . . .? _____________________ 21
1.7 Zvláštní příslušenství ___________________ 21
2. Instrukce k montáži ________________________ 22
2.1 Konstrukce přístroje ____________________22
2.2 Popis přístroje ___________________________22
2.3 Technická data___________________________ 22
2.4 Předpisy a ustanovení__________________22
2.5 Důležité pokyny__________________________22
2.6 Montážní místo _________________________22
2.7 Montáž přístroje ________________________ 22
2.8 První uvedení do provozu ____________22
2.9 Pokyny pro servis________________________22
3. Odstraňování závad _______________________ 23
4. Ekologie a recyklace _______________________ 23
5. Záruční podmínky__________________________ 23
1. Kezelési utasítás ___________________________ 24
1.1 A készülék leírása_______________________ 24
1.2 A legfontosabbak röviden _____________24
1.3 Kezelés ____________________________________24
1.4 Fontos figyelmeztetések _______________ 24
1.5 Tisztítás és karbantartás_______________ 24
1.6 Mit tegyenek, ha . . . ___________________ 24
1.7 Kiegészítők _______________________________24
2. Szerelési utasítás __________________________ 25
2.1 A készülék felépítése __________________ 25
2.2 A készülék leírása_______________________ 25
2.3 Műszaki adatok__________________________ 25
2.4 Előírások és meghatározások_________ 25
2.5 Fontos figyelmeztetések _______________ 25
2.6 A felszerelés helye ____________________ 25
2.7 A készülék felszerelés _________________25
2.8 Első üzembe helyezés _________________ 25
2.9 Szervízelőírások _________________________25
3. Hibaelhárítás _______________________________ 26
4. Környezet és újrahasznosítás______________ 26
5. Garancia_____________________________________ 26
1. Инструкцияпоэксплуатации_____ 27
   27
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2. Инструкцияпомонтажу _________ 28
  28
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3. Устранениенеисправностей _____ 29
4. Окружающаясредаивторсырьё _ 29
5. Гарантия _______________________ 29
English page 8-10
List of contents
Français page 11-13
Sommaire
Nederlands bladzijde 14-16
Inhoudsopgave
Polski strona 18-20
Spis treści
Česky strana 21-23
Obsah
Magyar oldal 24-26
Tartalomjegyzék
Русский Còðàíйöà27-29
Coäåðæàíиå

3
C
A
G
B
H
F
E
D
85
°C
35
55
65
Eco
comfort
85
°C
35
55
65
Eco
comfort
L N
L N PE
1/N/PE ~ 230 V
8731.01
I. II.
185 mm
295 mm 275 mm
70 mm
14 mm
G 3/8
200 mm
comfort
85
°C
35
55
65
Eco
100 mm
503 mm
363 mm 140 mm
1
2
34
5
6
7
8
9
C26_02_06_0008
26_02_06_0006
C26_02_01_0067 C26_02_01_0070
C26_02_06_0007
C26_02_06_0076
C26_02_06_0077
85
°C
35
55
65
Eco
85
°C
35
55
65
Eco
C26_02_06_0005
a
b
c
85
°C
35
55
65
Eco
comfort
5

8
1. Operating Instructions for the user and engineer
1.1 Description of Unit
The open (pressure-less) water heater cons-
tantly maintains the water content at the pre-
set temperature.
On heating, the expansion water drips through
the outlet fitting.
Only fittings for open (pressureless) water he-
aters may be installed. We recommend Stiebel
Eltron fittings: for order no. see 1.7 „Special
accessories”.
The “thermostop” function (thermal separati-
on) prevents heating of the tempering fitting
in standby mode.
1.2 The most important points
in brief
• Set the desired hot water temperature
at the temperature selector (1)
• The unit is heating when the display (2)
lights.
C26_02_06_0086
2
1
85
°C
35
55
65
Eco
comfort
1.3 Operation
Temperature setting
°C = cold. On this setting, the unit, but not
the fitting or water pipe, is protected
from frost
Eco = recommended energy-saving setting
(approx. 60 °C), low limescale formati-
on
85 = max. temperature setting.
Note:
On request, the engineer can restrict the tem-
perature on the unit (see 2.8 “First Use”) so
that the temperature can be set anywhere up
to the temperature limit.
Heating time:
If the entire water content is used, the heating
time is that shown on the diagram.
35 °C 55 °C E 65 °C 85 °C
[min]
2 kW
25
20
15
10
5
0
Example:
Temperature setting: 65 °C
Heating time: approx. 18 minutes
Mixed water quantity:
Using the temperature, you set a mixed water
quantity for e.g. 40 °C.
[ l ]
30
25
20
15
10
5
0
40 °C 55 °C E 65 °C 85 °C
SNU 10SL
SNU 10 SLi
Example:
Temperature setting: 65 °C
Cold water feed: 15 °C
Mixed water quantity: approx. 20 l
1.4 Important Note
• The water heater must not be pres- surized. Never block the fitting outlet
and do not use a Perlator or hose with jet
controller.
• If the temperature is set higher than 45 °C,
very hot water can flow immediately!
• Keep children and the disabled (physical/
mental) away from this unit unless they are
supervised by a person responsible for their
safety or have been given instructions on
how to use it.
• Ensure that children do not adjust the tem-
perature (to a high temperature) on the unit
when playing - Risk of scalding!
• We recommend the use of the temperature
restrictor set by the engineer, unless absolu-
tely necessary otherwise.
• To avoid risk of accidental resetting of the
protective temperature restrictor in the event
of a fault, the unit must not be connected via
a timer switch.
Limescale can block the outlet and hence pres-
surize the heater.
Signs of limescale are boiling sounds and
reduced water flow. In this case have the unit
and fitting descaled by an engineer
The thermostat knob may only be removed by
an engineer.
All information in these Operating and In-
stallation Instructions must be observed. The
instructions contain important information for
safety, operation and maintenance of the unit.
1.5 Care and Maintenance
To clean the unit, simply wipe with a damp
cloth. Do not use abrasive or aggressive clea-
ning agents.
Maintenance work should only be performed by an engineer.
1.6 What to do if . . . ?
...there is no hot water:
Check the thermostat, plug and fuse.
...there is a boiling sound from the unit:
Have the unit and fitting descaled by an en-
gineer.
...see also 3. „Fault repair by the user and
engineer”.
If an engineer is called for a problem, to help
him resolve this more quickly and efficiently,
please give him the information below on the
unit rating plate (9):
Typ: SNU 5 SL
Nr.: ...... - .... - ......
..............
C26_02_06_0010
1.7 Special accessories
Stiebel Eltron order numbers:
• Two-handle tempering fittings
- for bathroom:
WST-W 07 44 27
WST 22 24 30
WSM 22 24 31
- for kitchen:
WST-K 07 44 28
WUT 22 24 32
WUM 22 24 33
• Single lever mixer fittings
- for bathroom:
MEW 22 24 39
- for kitchen:
MES 22 24 40
MESB 22 24 41
MESL 22 24 42

9
2. Installation Instructions for the engineer
Installation and electrical connection may
only be carried out by an engineer in ac-
cordance with these instructions.
2.1 Unit Type A
1Temperature selection knob
2 Indicator light
3Cold water connection (blue)
4Hot water connection (red)
5Electrical connection line
6Suspension rail
7Protective pipe for protected temperature
restrictor with reset function
8Protective pipe for thermostat
9Rating plate
2.2 Description of Unit
Open (pressureless) water heater for under-
sink fitting, to supply a water tap, for heating
cold water to EN 806.
Only fittings for open (pressureless) water
heaters may be installed.
We recommend Stiebel Eltron fittings: for or-
der no. see 1.7 „Special accessories”.
2.3 Technical Data
Current data on the rating plate.
Type SNU 10 SL
SNU 10 SLi
Nominal capacity 10 l
Design open
Weight 4.6 kg
„thermostop“ - function present
Heating power see unit
rating plate
Voltage 230 V
Flow rate, max. 10 l/min
Protection to EN 60529 IP 24 D
Connection line with plug approx.
650 mm
Temperature setting range
(fully adjustable)
approx.
35 °C - 85 °C
Table 1
2.4 Regulations and Conditions
• Perfect function and operating safety can
only be guaranteed with the original
Stiebel Eltron accessories and spare parts
designed for the unit.
• The conditions of the local electricity sup-
ply company and competent water supply
authority must be observed.
• The fitting outlet serves for ventilation. Do
not block the outlet connector or fitting
swivel arm. Do not use a perlator or hose
with jet regulator.
• An earthed socket is required for connec-
tion of the unit which must remain freely
accessible after installation of the unit.
If the unit is permanently connected to
the AC network (unit connection socket),
it must be able to be isolated from the
network via a separation gap of at least
3 mm in all poles.
Installation with direct (fixed) electrical
lines is not permitted.
2.5 Important Notes
If this unit is exposed to water pres- sure, the container may leak and
cause water damage.
If the water connections on the unit are
transposed, the unit will not function and the
components may be damaged.
2.6 Installation Site B
The heater should be installed in a frost-free
room, vertically with water connections at the
top.
2.7 Unit Installation C
• Mount the suspension rail, position using
mounting template. Select fixing materials
according to the strength of the wall.
Excess line length can be stored in the cable
holder provided.
• Suspend the unit.
• Fit the water connections, set the flow rate
(max. 10 l/min, see Description of Fitting).
The colour marking of the fitting connec-
tions and heater must be allocated as fol-
lows:
right blue = cold water connection (3)
left red = hot water connection (4).
2.8 First Use D
(By the engineer only!)
I. Open the hot water fitting or set the one-
hand mixer to “warm” until the water
emerges free from bubbles.
II. Connect the electrical plug and select the
temperature.
Danger of running dry! If the sequence is changed, the pro-
tective temperature restrictor will trip in.
In this case, add water and isolate the unit
from the power supply briefly to reset the
running dry protection.
III. Temperature setting restrictor G:
Only if the restricted temperature setting
is required is the max. temperature set
via the restrictor ring. To do this, pull off
the thermostat knob and restrictor ring.
Set the restrictor ring to the desired max.
setting and push the thermostat knob
back on.
IV. Remove protective film from controls.
Unit hand-over:
Explain to the user how the unit works and
how to operate it. Point out any possible dan-
gers (scalding). Give him these Installation
and Operating Instructions for safe keeping.
2.9 Service Notes
Before all work, first isolate the unit from the power supply and remove
the unit from the wall.
• Open unit H:
a Pull off thermostat and temperature res-
trictor ring. Remove screw.
b Lower locking bolt
c Swivel housing cover aside and remove.
• Replace electrical power line:
To replace the connecting line use Stiebel
Eltron part no. 02 06 71 (5, for order no. see
1.7 „Special Accessories”), or an H05VV-F3x1.0
line. Lay the connecting line in the guide H!
Circuit diagram E
• Positioning of thermostat sensor in protec-
tive pipe:
When replacing or removing the thermostat,
insert the sensor 185 mm into the protective
pipe Fand attach below the earth plug.
• Drain unit:
The unit is drained via the connector.
• Descaling:
Remove heating flange, remove coarse scale
by careful tapping, immerse heating element
in limescale remover up to the flange plate.
• Checking earth conductor to BGV A3:
Disconnect the plug and remove the thermos-
tat. Test at the thermostat fixing screw and
earth contact of the connection line.
English

10
3. Fault Repair for the user and engineer
Fault Cause Rectification
No hot water despite hot water
fitting being fully open.
No power. User / Engineer: Check fuses on domestic system.
Limescale on jet regulator. User / Engineer: Clean or replace jet regulator on fitting.
Protective temperature restrictor
(STB) has tripped.
Engineer: Eliminate cause of fault (replace thermostat). Note:
STB resets automatically when the unit power supply
is switched off.
Boiling sound in heater. Limescale in heater. Engineer: Descale unit.
Table 2
5. Guarantee
For guarantees please refer to the pespec-
tive terms and conditions of supply for your
country.
4. Environment and recycling
The installation, electrical connection and first operation of this appliance
should be carried out by a qualified installer.
The company does not accept liability for
failure of any goods supplied which accor-
dance with the manufacturer‘s instructions.
3. Environment and
recycling
Recycling of obselete appliances
Appliances with this label must not be
disposed off with the general waste.
They must be collected separately and
disposed off according to local regulations.
3. Environment et
recyclage
Collecte et recyclage des produits en n de vie
Les appareils munis de ce symbole ne doivent
pas être mis avec les ordures mé-
nagères, mais doivent être collectés
séparément et recyclés. La collecte et le
recyclage des produits en n de vie doivent être
effectués selon les dispositions et les décrets
locaux.
3. Milieu en recycling
Recycling van oude toestellen
Toestellen met dit kenmerk horen niet
thuis in de vuilnisbak en zijn apart in
te zamelen en te recyclen.
De recycling van oude toestellen moet steeds
vakkundig en volgens de ter plaatse geldende
voorschriften en wetgeving plaats vinden.
3. Środowisko naturalne i
recykling
Przetwarzanie zużytych urządzeń.
Urządzenia oznakowane tym
znakiem nie mogą być wyrzucane
do pojemników na śmieci, należy je
zbierać i utylizować osobno.
Przetwarzanie zużytych urządzeń musi
być dokonana zgodnie z obowiązującymi
przepisami lokalnymi.
3. Ekologie a recyklace
Zpracování odpadů ze starých přístrojů
Přístroje s tímto označením nepatří
do popelnice a je nutno je odděleně
sbírat a likvidovat.
Zpracování odpadů ze starých přístrojů má
odborný a věcný základ v místně platných
předpisech a zákonech.
3. Környezet és
újrahasznosítás
Régi készülékek ártalmatlanítása
Ezzel a jelzéssel ellátott készülékeket
ne tegye a háztartási hulladékok közé,
külön kell gyűjteni és ártalmatlanítani !
A régi készülékek ártalmatlanításánál a hely-
ileg érvényes előírásokat és törvényeket kell
szakszerűen alkalmazni.
English
Nederlands
Česky
Français
Polska
Magyar
3. Medio ambiente y
reciclaje
Eliminación de aparatos viejos
No tirar los aparatos que lleven esta
identicación junto con la basura no
clasicada. Se deben recoger y elimi-
nar de forma especial.
La eliminación de aparatos viejos se debe
realizar de forma adecuada y competente, de
acuerdo con las normas y leyes locales vigentes.
3. Окружающая
среда и вторсырьё
Утилизация устаревших приборов
Приборы с этой характеристикой
не относятся к утилизации
обычных отходов, их следует
собирать и утилизировать отдельно.
Утилизация устаревших
приборов должна производиться
квалифицированно, а также согласно
местным предписаниям и законам
Español
Русский
3. Ambiente e
reciclagem
Eliminação ao m da vida útil dos aparelhos
Não lançar os aparelhos que incorpore
esta identicação juntamente com lixo
não classicado. Devem-se recolher e
eliminar de forma especial.
A eliminação de aparelhos velhos deve-se
realizar apropriada e correctamente de acordo
com as normas e legislação locais vigentes.
Português
3. РесйвÜллпí кбй
бíбкýклщуз
Уíищожаваíе íа остарели уреди.
Уреди, които притежават
горепосочения надпис не бива
да се изхвърлят в контейнерите
за отпадъци, а трябва да се събират и
унищожават разделно.
Унищожаване на подобни бракувани
уреди трябва да се извършва
компетентно и в съответствие с
местните разпоредби и закони.
Български
3. Umwelt und
Recycling
Entsorgung von Altgeräten
Geräte mit dieser Kennzeichnung
gehören nicht in die Restmülltonne
und sind getrennt zu sammeln und zu
entsorgen.
Die Entsorgung von Altgeräten hat fach- und
sachgerecht nach den örtlich geltenden Vor-
schriften und Gesetzen zu erfolgen.
Deutsch

Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria,
3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters –
Models DHE 18 AU, DHE 27 AU, DEL 18 AU, DEL 27 AU, DHB-E
13 AU, DHB-E 13, DHB-E 18 AU, DHB-E 27 AU, HDBE 13 AU,
HDBE 18 AU, HDBE 27 AU, DHF 13 C AU, DHF 15 C AU, DHC
4, DHC 6, DHC 8, SN 5, SN 10, SNU 5 and SNU 10 (the “unit”)
manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace,
at our absolute discretion, a faulty component in your unit
free of charge if it fails to operate in accordance with its
specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the
time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of
completion of the installation
of the unit.
7. The warranty period for a unit used for commercial purposes
is shown in the table below. Commercial purposes means that
the unit is used for a non-domestic purpose and includes but
not limited to being used in a motel, hotel, mining camp or
nursing home.
Component Warranty period
All components 1 year from the date of
completion of the installation
of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner’s
consent to represent the owner of the unit;
8.2. you contact us within a reasonable time of
discovering the problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as
phone number and e-mail address) of the owner;
9.4. The address where the unit is installed and the
location (e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of
the seller of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the
unit was installed.
10. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne,
Victoria, 3207
Telephone: [phone]
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: servic[email protected]om.au
11. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and
qualified tradespeople.
12.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and
Installation Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
12.3. The unit has not been operated or maintained in
accordance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number
or Rating Label.
12.5. The unit was damaged by any or any
combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect water supply;
(c) connection to water from a bore, dam or
swimming pool;
(d) connection to an incorrect power supply;

(e) connection to faulty equipment, such as
damaged valves;
(f) foreign matter in the water supply, such
as sludge or sediment;
(g) corrosive elements in the water supply;
(h) accidental damage;
(i) act of God, including damage by flood,
storm, fire, lightning strike and the like;
(j) excessive water pressure, negative water
pressure (partial vacuum) or water pressure
pulsation.
12.6. The unit was damaged before it was installed
e.g. it was damaged in transit.
12.7. An unauthorised person has modified, serviced,
repaired or attempted to repair the unit without our
consent.
12.8. Non genuine parts other than those
manufactured or approved by us have been used on
the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is
installed more than 30 kilometres from our closest
authorised service technician.
13.2. for the extra time it takes our authorised service
technician to access the unit for inspection and
testing if it is not sited in accordance with the
Operating and Installation Guide and not readily
accessible for inspection.
13.3. for any extra costs of our authorised service
technician to make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and
test the unit until you provide safe and free access to it, at your
cost.
16. If we reject your warranty claim in accordance with clause
12, we may charge you for our authorised service technician’s
labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to
another location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a
major failure.
19. The Stiebel Eltron warranty for the unit is in addition to
any rights and remedies you may have under the Australian
Consumer Law.

30
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CCzech Republik
STIEBEL ELTRON spol. s r.o.
K Háju
om 946 | CZ-15500 Praha 5-Stodůlky
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.cz
Denmark
Exclusive Distributor.
PETTINAROLI A/S
Madal Allé 21 | DK-5500 Diddelfart
Tel. [phone] | Fax [phone]
Email [e-mail]
www.pettinaroli.dk
France
STIEBEL ELTRON S.A.S.
7-9, rue des Selliers
B.P. 85107 | F-57073 Metz-Cédex 3
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.fr
Great Britain
Exclusive Distributor.
Applied Energy Products Ltd.
Morley Way | GB-Peterborough PE2 9JJ
Tel. [phone] | Fax [phone]
Email [e-mail]
www.applied-energy.com
Hungary
STIEBEL ELTRON Kft.
Pacsirtamezo´´ u. 41 | H-1036 Budapest
Tel. [phone] | Fax [phone]
Email in[email protected]
www.stiebel-eltron.hu
Netherlands
STIEBEL ELTRON Nederland B.V.
Daviottenweg 36
Postbus 2020
NL-5202 CA‘s-Hertogenbosch
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.nl
Austria
STIEBEL ELTRON Ges.m.b.H.
Eferdinger Str. 73 | A-4600 Wels
Tel. [phone] | Fax [phone]
Email in[email protected]
www.stiebel-eltron.at
Poland
STIEBEL ELTRON sp.z. o.o
ul. Instalatorów 9 | PL-02-237 Warszawa
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.com.pl
Sweden
STIEBEL ELTRON AB
Friggagatan 5 | SE-641 37 Katrineholm
Tel. [phone] | Fax [phone]
Email in[email protected]
www.stiebel-eltron.se
Switzerland
STIEBEL ELTRON AG
Netzibodenstr. 23 c | CH-4133 Pratteln
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.com
Thailand
STIEBEL ELTRON Asia Ltd.
469 Moo 2, Tambol Klong-Jik
Ampur Bangpa-In | Ayutthaya 13160
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebeleltronasia.com
United States of America
STIEBEL ELTRON Inc.
17 West Street | West Hateld MA 01088
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron-usa.com
Irrtum und technische Änderungen vorbehalten | Subject to errors and technical changes! | Sous réserve d‘erreurs et de modifi-
cations techniques! · Onder voorbehoud van vergissingen en technische wijzigingen! | Salvo error o modificación técnica! | Rätt
till misstag och tekniska ändringar förbehålls! | Excepto erro ou alteração técnica | Zastrze¿one zmiany techniczne i ewentu
alne b³êdy | Omyly a technické změny jsou vyhrazeny! | A muszaki változtatások és tévedések jogát fenntartjuk! | Âîçìîæíîñòü
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8234
Deutschland
STIEBEL ELTRON GmbH & Co. KG
Dr.-Stiebel-Straße | D-37603 Holzminden
Tel. [phone] | Fax [phone]
Email [e-mail]
www.stiebel-eltron.de
Verkauf Tel. [phone] | Fax [phone] | [e-mail]
Kundendienst Tel. [phone] | Fax [phone] | [e-mail]
Ersatzteilverkauf Tel. [phone] | Fax [phone] | [e-mail]
Vertriebszentren Tel. [phone] | Fax [phone]
CAP 278773-80608-1-8242 · Wi