STODDART Woodson W.HFHSQ23 User manual

A guide on the use, care and maintenance
of your quality Woodson product
Models:
W.HFHSQ23 / W.HFHSQ24
Heated Chicken Display
SPECIFICATION, INSTALLATION
AND OPERATION MANUAL
READ ALL INSTRUCTIONS BEFORE USE
Revision: A - 15/07/2022 - 01

Page Intentionally Left Blank
Page 1
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz

Page 2
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
1.0 Introduction
1.1 Your New Woodson Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2 Australia and New Zealand Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.1 Warranty Period
1.2.2 Warranty Registration
1.3 General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.0 Installation
2.1 Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2.1 Handling
2.2.2 Unpacking
2.2.3 Positioning
2.2.4 Disposal
2.3 Electrical Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.0 Specification
3.1 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.1.1 W.HFHSQ23
3.1.2 W.HFHSQ24
4.0 Operation
4.1 Initial Start-up & Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.1.1 Control Panel
4.1.2 Operation
4.1.3 Gastronorm Pans
4.2 Food Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.2.1 Food Temperature
4.2.2 Food Storage
5.0 Cleaning and Maintenance
5.1 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.1.1 Cleaning Schedule
5.1.2 Materials Required
5.1.3 General Information
5.1.4 Corrosion Protection
5.1.5 Surface Finish
5.1.6 Hot Food Display
5.1.7 External Surfaces
5.1.8 Display Glass
5.2 Replacing Heat Lamp Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Page 3
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
1.0 Introduction
Carefully read this instruction booklet, as it contains important advice for safe installation, operation and maintenance. Keep this
booklet on hand in a safe place for future reference by other operators or users.
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market.
This appliance is not designed nor intended for household or domestic use and must not be used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety. Children should be supervised to ensure that they do not play with the product
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid
a hazard
The manufacturer/distributor cannot be held responsible or liable for any injuries or damages of any kind that occur to persons, units or
others, due to abuse and misuse of this unit in regards to installation, removal, operation, servicing or maintenance, or lack of conformity
with the instructions indicated in this documentation.
Disclaimer
All units made by the manufacturer/distributor are delivered assembled, where possible, and ready to install. Any installation, removal,
servicing, maintenance and access or removal of any parts, panels or safety barriers that is not permitted, does not comply in
accordance to this documentation, or not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the
IMMEDIATE LOSS OF THE WARRANTY.
The manufacturer/distributor cannot be held responsible or liable for any unauthorised modifications or repairs. All modifications or
repairs must be approved by the manufacturer/distributor in writing before initiating. All modifications or repairs performed to this unit
must be performed at all times by a TRAINED AND AUTHORISED SPECIALIST.
Thank you for choosing this quality Woodson product.
All Woodson products are designed and manufactured to meet the needs of food service professionals. By caring for and maintaining this new
Woodson product in accordance with these instructions, will provide many years of reliable service.
Stoddart is a wholly Australian owned company, which manufactures and/or distributes a comprehensive range of food service equipment for
kitchens, food preparation and presentation. Stoddart products are manufactured and engineered to provide excellent results whilst offering
value-for-money, ease-of-use and reliability.
1.1 Your New Woodson Product

Page 4
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
1.0 Introduction
Carefully read this instruction booklet, as it contains important advice for safe installation, operation and maintenance. Keep this
booklet on hand in a safe place for future reference by other operators or users.
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market.
This appliance is not designed nor intended for household or domestic use and must not be used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety. Children should be supervised to ensure that they do not play with the product
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid
a hazard
The manufacturer/distributor cannot be held responsible or liable for any injuries or damages of any kind that occur to persons, units or
others, due to abuse and misuse of this unit in regards to installation, removal, operation, servicing or maintenance, or lack of conformity
with the instructions indicated in this documentation.
Disclaimer
All units made by the manufacturer/distributor are delivered assembled, where possible, and ready to install. Any installation, removal,
servicing, maintenance and access or removal of any parts, panels or safety barriers that is not permitted, does not comply in
accordance to this documentation, or not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the
IMMEDIATE LOSS OF THE WARRANTY.
The manufacturer/distributor cannot be held responsible or liable for any unauthorised modifications or repairs. All modifications or
repairs must be approved by the manufacturer/distributor in writing before initiating. All modifications or repairs performed to this unit
must be performed at all times by a TRAINED AND AUTHORISED SPECIALIST.
Thank you for choosing this quality Woodson product.
All Woodson products are designed and manufactured to meet the needs of food service professionals. By caring for and maintaining this new
Woodson product in accordance with these instructions, will provide many years of reliable service.
Stoddart is a wholly Australian owned company, which manufactures and/or distributes a comprehensive range of food service equipment for
kitchens, food preparation and presentation. Stoddart products are manufactured and engineered to provide excellent results whilst offering
value-for-money, ease-of-use and reliability.
• All units MUST be installed according to the procedures stated in the installation section of this manual
• In the case of new personnel, training is to be provided before operating the equipment
• DO NOT use this unit for any other purpose than its intended use
• DO NOT store explosive substances such as aerosol cans with a flammable propellant in or near this unit
• Keep fingers out of “pinch point” areas
• Unit is not waterproof DO NOT use jet sprays, hoses or pour water over/on the exterior of the unit
• Only use this unit with voltage specified on the rating label
• Do NOT remove any cover panels that may be on the unit
• DO NOT use sharp objects to activate controls
• If any fault is detected, refer to troubleshooting
• The manufacturer declines any liability for damages to persons and/or things due to an improper/wrong and/or unreasonable use of the
machine
• Only specifically trained/qualified Technicians (Stoddart, one of our service agents, or a similarly qualified persons) should carry out any
and all repairs, maintenance and services
When using any electrical unit, safety precautions must always be observed.
Our units have been designed for high performance. Therefore, the unit must be used exclusively for the purpose for which it has been designed.
1.3 General Precautions
1.2.2 Warranty Registration
1.2.1 Warranty Period
1.2 Australia and New Zealand Warranty
To register your new product, go to the Stoddart warranty page: http://www.stoddart.com.au/warranty-registration
Stoddart 12 month on-site parts and labour warranty (terms and conditions apply), from the time of purchase.
To view or download the warranty terms and conditions visit: http://www.stoddart.com.au/warranty-information
Warranty & Registration

Page 5
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
2.0 Installation
Heat Lamps
Sliding Glass Doors
Control Panel
CAUTION
Surface is Hot
2.1 Product Overview

Page 6
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
2.0 Installation
2.2 Setting Up
2.2.1 Handling
2.2.2 Unpacking
2.2.3 Positioning
2.2.4 Disposal
• Use suitable means to move the unit;
- For smaller items use two people
- For large items a fork lift, pallet trolley or similar (the forks should reach completely beneath the pallet)
• Check the unit for damage before and after unpacking. If unit is damaged, contact the distributor and manufacturer
• Should any item have physical damage, report the details to the freight company and to the agent responsible for the dispatch within
48 hours of receipt. No claims will be accepted or processed after this period
• The unit is supplied fully assembled
• Remove all protective plastic film, tapes, ties and packers before installing and operating
• Clean off any remaining residue from the interior/exterior of the unit using a clean cloth dampened with warm soapy water
• Choose an area that is well ventilated and provides access for future maintenance
• Place the unit on a level stable work surface capable of supporting its weight
• Do not position the unit in:
- Wet areas
- Near heat and/or steam sources
- Near flammable substances
• Two persons required to lift the unit. Pinch point hazard when lowering unit into bench
• Allow an air gap between the unit and other objects or surfaces. A minimum gap of 100mm from all sides is recommend for normal
operational use (if the unit is near any heat sensitive material we suggest you allow additional space)
• Please consult national and local standards to ensure that your unit is positioned in accordance with any existing requirement
WARNING
Improper installation, adjustments, alterations, service or
maintenance can cause property damage, injury or death.
100mm
APPLIANCE
100mm 100mm
Front
• At the end of the appliance’s working life, make sure it is scrapped & components recycled properly
• Current environmental protection laws in the state/country of use must be observed
• Doors must be removed before disposal (if applicable)
• Power supply cable must be removed before disposal
• For further information on the recycling of this product, contact the local dealer/agent or the local body responsible for waste disposal

Page 7
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
Single Phase Units:
• Supplied and fitted with an appropriately rated plug and lead, indicated as:
- 10A plug & lead fitted
- 15A plug & lead fitted
This unit must be installed in accordance with AS/NZS 60335.1
Some procedures in this manual require the power to the equipment to be turned off and
isolated. Turn the power OFF at the power point and unplug the power supply lead by the plug
body. If the power point is not readily accessible turn the equipment off at the isolation switch
or the circuit breaker in the switchboard. Attach a yellow “CAUTION-DO NOT OPERATE” tag.
This must be performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.
WARNING
Notes:
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard. Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
• The power cable should be dry and/or isolated from moisture or water
2.3 Electrical Connection
2.0 Installation

Page 8
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
3.1.1 W.HFHSQ23
3.1.2 W.HFHSQ24
Single Phase Units:
• Supplied and fitted with an appropriately rated plug and lead, indicated as:
- 10A plug & lead fitted
- 15A plug & lead fitted
This unit must be installed in accordance with AS/NZS 60335.1
Some procedures in this manual require the power to the equipment to be turned off and
isolated. Turn the power OFF at the power point and unplug the power supply lead by the plug
body. If the power point is not readily accessible turn the equipment off at the isolation switch
or the circuit breaker in the switchboard. Attach a yellow “CAUTION-DO NOT OPERATE” tag.
This must be performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.
WARNING
Notes:
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard. Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
• The power cable should be dry and/or isolated from moisture or water
Specifications:
Model W.HFHSQ.23
Height 696mm
Width 1120mm
Depth 757mm
Power 240VAC / 50Hz / 2.1kW
10A Plug & lead fitted
Specifications:
Model W.HFHSQ.24
Height 696mm
Width 1460mm
Depth 757mm
Power 240VAC / 50Hz / 3.6kW
15A Plug & lead fitted
696
26
1120 297 460
757
750
696
26
1460 297 460
750
757
3.0 Specification
3.1 Technical Specifications

Page 9
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
• All Gastronorm pans and extra dividers are sold separately
• Each module can hold one 1/1 pan, two 1/2 pans, three 1/3 pans, four 1/4 pans, six 1/6 pans and nine 1/9 pans. Pan depths are 25mm,
65mm, 100mm and 150mm. Contact your distributor about the best possible depth for the product you intent to display
• For 1/6 and 1/9 Gastronorm pans, extra dividers are required
4.1.3 Gastronorm Pans
• All food MUST be pre-heated/cooked before placing in the unit. Attempting to cook food with this unit can lead to food poisoning
• Ensure the well is maintaining the food temperature over 65°C
• The temperature reached on the temperature gauge is the air temperature, NOT the food temperature
• It is important to regularly monitor the food temperature in the unit
4.2.1 Food Temperature
• All storage of food should comply with local health standards and regulations
• All pans should be cleaned and placed in night storage. No pans should be left in the unit
• This unit is NOT designed to store product after hours. The unit MUST be switched OFF
• If the unit is moved for night storage, ensure the castors are locked (mobile units only)
4.2.2 Food Storage
4.2 Food Safety
• Fill the three removable water wells (located in-between the elements) with water, approximately 6mm from the top
• Place the GN pans in the unit, ensure there are no gaps
• Switch unit ON and turn the temp dial to 70°C - 90°C. Adjust the lamp dial to approximately 80%. (adjust both dials accordingly if
required). Close the doors and heat for 45 minutes
• Once unit has reached temperature, place the cooked product into the GN pans. All food placed in the unit MUST be pre-heated/cooked
• Close the doors
IMPORTANT
This unit is not designed to cook products, it only maintains
them above the regulated 65°C serving temperature.
4.1.2 Operation
4.1.1 Control Panel
4.1 Initial Start-up & Operation
4.0 Operation

Page 10
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
IMPORTANT
Threaded fasteners can loosen in service.
Regular inspection and adjustment
should be carried out as required
WARNING
This unit is NOT waterproof, do NOT
hose. DO NOT pour water directly onto
the unit. DO NOT immerse in water
IMPORTANT
Some commercial stainless steel
cleaners leave residue or film on the
metal that may entrap fine particles of
food, deeming the surface not
FOOD SAFE
WARNING
Wait until the unit has cooled to a safe
temperature before undertaking any
cleaning or maintenance. Contact with
hot surfaces can cause burns and
serious injury
• Cleaning is recommended for health and safety purposes and to prolong the life of the unit
• DO NOT use abrasive pads or cleaners on the stainless steel or any other metal parts of the unit
• DO NOT use industrial chemical cleaners, flammable cleaners, caustic based cleaners or bleaches and bleaching agents, as many will
damage the metals and plastics used on this unit
• DO NOT remove any screws and/or panels for cleaning (unless directed)
• This unit is NOT waterproof, DO NOT hose, DO NOT pour water directly onto the unit, DO NOT immerse in water
• Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can rust and/or corrode
• Any sign of mild rust and/or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible
• NEVER use abrasive pads or cleaners for cleaning
• All metal surfaces should be checked while cleaning for damage, scuffs or scrapes as these can lead to rust and further damage to the
product
• Mild rust and/or corrosion can be treated with a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric acid.
DO NOT use cleaning agents with chlorides or other harsh chemicals as this can cause corrosion.
After treatment, wash with warm (not hot) soapy water and dry thoroughly
• Thoroughly wipe the surfaces dry after cleaning. DO NOT let water pool on the unit. Check crevices and folds for pooling and dry
thoroughly
• When using, ensure all liquids and moisture is cleaned up straight away.
Food liquids such as juices from vegetables and fruits should not be left on preparation surfaces
• DO NOT leave items on the stainless steel such as cutting boards, rubber mats and bottles
• To protect the polished surface of the stainless steel, it should be dried using a clean dry soft cloth. A light oil can be applied to enhance
the stainless steel surface, using a clean cloth apply the oil in the same direction as grained polished finish
• Some commercial stainless steel cleaners can leave residue or film on the metal; this may trap fine particles of food on the surface,
thus deeming the surfaces not food safe
5.0 Cleaning and Maintenance
5.1.1 Cleaning Schedule
• Regular cleaning is recommenced for the unit. This will help to maintain and prolong the efficiency of the unit
5.1.2 Materials Required
• Stainless Cleaner
• Non Abrasive Cleaning pad
• Clean Sanitised Cloth
• Paper Towel
• Warm Soapy Water
• Appropriate PPE (Personal Protective Equipment)
5.1 Cleaning
5.1.3 General Information
5.1.4 Corrosion Protection
5.1.5 Surface Finish

Page 11
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
5.2 Replacing Heat Lamp Bulbs
• Bulbs should be allowed to cool for 10 - 15 minutes before removing
• All heat lamp fittings are spring loaded for easy replacement
• Heat lamp bulbs should only be replaced with gloves or a soft cloth. No skin should touch the new bulb. If skin touches the new bulb,
wipe the bulb with a soft cloth and rubbing alcohol to remove all possible oils
1. Isolate from the power supply
2. Take off the end capping by removing the retaining screw (do not discard)
3. Slide out the four lamp shield bars
4. Holding the old bulb with a soft cloth or glove, press into one of the sockets, rotate out and remove
5. Holding the new bulb with a soft cloth or glove, press into one of the sockets, rotate in and slowly release the bulb into the other socket,
ensuring that the bulb does NOT become broken
6. Re-install the lamp shield bars then place the end capping into position and secure with the retaining screw
Retaining Screw End Capping Bulb
Socket
Lamp Shield Bars
5.0 Cleaning and Maintenance
5.1.6 Hot Food Display
1. Isolate the unit from the power supply
2. Remove the GN pans and three water wells. Wash separately in a dishwasher or kitchen sink, thoroughly wipe dry after cleaning
3. Clean using a clean cloth dampened (not wet) with clean warm soapy water until all soil has been removed
4. Thoroughly wipe dry with a soft cloth after cleaning, do NOT allow to air dry. Do NOT let water pool, check crevices and folds
5. Re-install the GN pans and three water wells
5.1.7 External Surfaces
1. Using a clean cloth dampened (not wet) with clean warm soapy water until any grime has been removed
2. Using a clean sanitised cloth, thoroughly wipe the stainless steel and metal parts dry. Do NOT let water pool on the unit. Check crevices
and folds
1. Clean the glass with a glass cleaner or warm (not hot) soapy water, and a sponge
2. Using a squeegee, remove all water from the glass
5.1.8 Display Glass

Page 12
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
5.0 Cleaning and Maintenance
5.3 Troubleshooting
WARNING
Technician tasks are only to be completed by qualied service
people. Check faults before calling service technician.
• If any faults/issues occur with the unit, follow the below troubleshooting procedures
• If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department
Problem Possible Causes Remedy
Unit does not operate / start
The mains isolating switch on the wall, circuit breaker or fuses
are OFF at the power board Turn isolating switch, circuit breaker or fuses ON
The power switch of the unit is OFF Turn the power switch ON
Electrical wiring damaged Contact the Stoddart service department
Unit does not reach temperature
Temperature not set to the right setting Check setting and adjust the temperature
Exhaust fan above the unit Move unit / exhaust fan
Cold items in units Remove items and heat properly
Cold water in the unit Close the water valve / Wait 30 minutes
Temperature gauge broken Contact the Stoddart service department
Thermostat or Temperature probe broken Contact the Stoddart service department
Mineral deposits on element Contact the Stoddart service department
Element blown Contact the Stoddart service department
Food not at desired temperature
Thermostat set incorrectly Adjust thermostat
Unit is not reaching required temperature Adjust thermostat, if problem persists contact the
Stoddart service department
Water pooling around the unit Unit not level Place unit of a level surface
Connection seals / drain valve broken Contact the Stoddart service department
Corrosion Poor water quality Contact the Stoddart service department
Scale build up Scale build up on elements and unit Descale unit

Page 13
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz

Page 14
Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz

www.stoddart.com.au
International
Sales
Tel: [phone]
Email: [email protected]
Service / Spare Parts
Tel: [phone]
Email: [email protected]
Email: [email protected]
Service Request
www.stoddart.co.nz
New Zealand Business Number: 6837694
New Zealand
Sales
Tel: [phone]
Email: [email protected]
Service / Spare Parts
Tel: [phone]
Email: [email protected]
Email: [email protected]
Service Request
www.stoddart.com.au
Australian Business Number: 16009690251
Australia
Sales
Tel: [phone]
Email: [email protected]
Service / Spare Parts
Tel: [phone]
Email: [email protected]
Email: [email protected]
Service Request