Suncast MITEL 5300 User manual

Voice for Business 5300
Quick Reference Guide

Table of Contents
About Sunco Communications ............. 1
HOW TO PLACE A SERVICE TICKET.. ........................ 1
Guide for Buttons ................................... 2
MITEL 5320………………………………………………….2
MITEL 5330.................................................................... 3
MITEL 5340………………………………………………….4
BUTTON DESCRIPTIONS…………………………...……5
Calling & Programming ......................... 4
BASIC CALL HANDLING……………………………….…4
ADVANCED CALL HANDLING…………………………...5
VOICEMAIL SET-UP……………………………..…………6

1
Sunco is your trusted independent business telecom
and managed IT systems integrator
Need to reach us? We're
ready to help!
Service: To enter a service call, please
email [email protected] and a ticket will be
auto-generated in our system.
Client Portal: To receive log-in credentials for
our self-service payment and service portal,
email [email protected] or please call (780)
809-1786 or 1 [phone].
After-hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.
Accounting:For questions regarding
accounting, please call [phone] or
email [email protected].
At Sunco, our passion is to make business
communication easier for our clients.
We are your trusted independent business
telecom and managed IT systems integrator,
with more than 20 years of experience
helping companies get more from their
telecommunications and IT services. Our
focus on becoming a long-term strategic
partner to each of our clients is second to
none.
We help clients of all sizes find areas of cost
savings, increased protection and improved
performance. Our experience with both the
fundamental and cutting-edge of business
communications and managed IT services
allow us to work with businesses to
determine the best solutions to support their
ongoing success and provide added peace of
mind.
From everyday business telecom services to
implementing fully managed, customized
cloud, networking and security solutions that
can scale as a business grows, we help our
clients identify, adopt and implement the
secure, flexible, scalable and personalized
services they need to succeed. And we
deliver high-quality, integrated business
communications and managed IT solutions
with the employee-level commitment and
collaborative approach every client
relationship deserves.

Voice for Business 5300 Guide
2
Mitel 5320
Key
Name
1
Corded Handset
2
Display
3
Provides 15 self-labelling, programmable buttons.
4
External Speaker
5
Navigation Buttons
6
Volume Control
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

Voice for Business 5300 Guide
3
Mitel 5330
Key
Name
1
Corded Handset
2
Display
3
Provides 32 self-labelling, programmable buttons.
4
External Speaker
5
Navigation Buttons
6
Volume Control
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

Voice for Business 5300 Guide
4
Mitel 5340
Key
Name
1
Corded Handset
2
Display
3
Provides 47 self-labelling, programmable buttons.
4
External Speaker
5
Home Button
6
Navigation Buttons
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

Voice for Business 5300 Guide
5
Button Descriptions
Button
Action
Up or Down
Provides volume control.
Scrolls through features options.
Speaker
Activates Handsfree Mode.
Mute
Mutes the microphone during a call.
Menu
Provides access to menus for your phone's
additional features.
Cancel
The Cancel or Goodbye key.
Redial
Calls the last external number dialed. The
redial button cannot redial internal numbers.
Hold
Places the current call on hold.
Transfer
Initiates a call transfer or establishes a three-
party conference call.
Message
Provides access to your voice mailbox and
flashes to notify you of messages waiting in
your voice mailbox. Note: The Ring/Message
indicator also flashes when messages are
waiting.

Voice for Business 5300 Guide
6
Calling & Programming
BASIC CALL HANDLING
MAKING A CALL
1. Lift the handset or press the speaker/headset
key for handsfree.
2. At the dial tone, dial 9 and then enter the
number you wish to call.
Note: For an emergency call, you do not need to
grab a line, just dial 911. Dialing 9911 will also
work.
ENDING A CALL
Place the handset on its cradle or press the cancel
key.
REDIAL
1. Lift the handset (optional).
2. Press the Redial key. The last number dialed
appears in the display.
3. Do one of the following:
a. Press Dial to dial this number
b. Press Redial to scroll the list of
previously-dialed numbers and then
press Dial when the desired number is
displayed.
ANSWERING THE INCOMING CALL
•Lift the handset for handset operation.
•For speakerphone operation, press the
Speaker/Headset key.
•For headset operation, press the
Speaker/Headset key or the answer button on
your headset.
PLACING A CALL ON HOLD
To place a call on Hold (while on an active call):
1. Press the Hold key. Your applicable line key
flashes the hold icon indicating the call is on
hold.
2. To retrieve a call on hold, press the flashing
line key.
MUTING THE MICROPHONE
Press the mute key to mute the microphone on the
handset, headset, or speakerphone. When you use
the mute key on your phone, you cannot be heard
on an active call or on a conference.
Press the key again to unmute the audio.
TRANSFERRING A CALL
1. Ensure you are on active call with the party you
wish to transfer.
2. Press the Transfer softkey. The active call is
placed on hold.
3. Enter the transfer recipient’s ten-digit number or
extension.
4. Hang up the handset to complete an
unattended call transfer OR Wait for an
answer, consult, and then hang up the handset
to complete an attended transfer.
CREATING A MULTI-PARTY CONFERENCE CALL
1. Ensure you are on active call with one of the
parties with whom you wish to create a
conference.
2. Press the Transfer key. The active call is placed
on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the
Transfer key to create the three-way conference
call.
5. Repeat steps 2 to 4 to add an additional party to
the conference.
RETRIEVE A MESSAGE
1. Press the Message hard key. It flashes when a
message is waiting.
2. Follow the prompts to retrieve your message.

Voice for Business 5300 Guide
7
Calling & Programming
ADVANCED CALL HANDLING
MAKING A CALL USING THE CONTACTS
APPLICATION
1. Press the Menu key, and then press >> until Call
History appears.
2. Press OK, and then press Next or Prep to
navigate to the desired call history type (Missed
Calls, Answered Calls, or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press (UP) and (DOWN) to navigate through the
call history entries.
5. Do one of the following:
•Press Dial or # (the pound key) to call this call
history entry. The entry is dialed and the phone
returns to the default display.
•Press Detail to see calling name and time
details.
•Press Delete to delete the current entry.
SPEED CALL PROGRAMMABLE KEY
CONFIGURATION
A programmed Speed Call key allows you to dial a
specified number with one key press rather than
dialing the contact’s full phone number or extension.
This is especially useful when transferring calls or
creating conference calls.
PROGRAMMING A SPEED CALL KEY
1. Press Menu OR Press Programmable Keys.
2. Press the key you wish to program. Press Speed
Call.
3. Press Edit Info and enter the label for the Speed
Call.
4. Press Save.
5. Press Edit Number and enter the phone number
for the Speed Call.
6. Press Save, and then press Save again. Press
Close and then press Close again.

Voice for Business 5300 Guide
8
VOICEMAIL SET-UP
Accessing Your Mailbox
All of your voice messages will reside in your personal mailbox, which is passcode protected. Your temporary
passcode will be in your welcome email to use the first time you access your mailbox. How you log into your
mailbox will depend on whether you’re calling from inside or outside your company.
From Your Own Extension:
•Press *8
•Enter your passcode when prompted
From Another Extension:
•Press *8
•Enter your mailbox number followed by the *key
•Enter your passcode when prompted
Note: You may need to use this procedure to access a general mailbox when the lamp is inactive.
Setting Up Your Mailbox
When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you
through your first mailbox session, explains how to record a greeting and your name, and prompts you to change
your temporary passcode.
Passcode
•You will always be prompted for your passcode before accessing your mailbox. The first time you access
your mailbox you will use the temporary passcode that you received in your welcome email. During the
tutorial, you will be prompted to change your passcode to a number containing four to 10 digits. Choose a
passcode that can easily be remembered, but do not select an obvious code like "1234".
Greeting
•After opening your mailbox, you will be asked to record a greeting that callers will hear when they are
directed to your mailbox.
• e.g. "You have reached the mailbox of Steve Smith, I’m unable to take your call, so please leave me a
message with your contact details and I will return your call when I am available."
Name
•You will be prompted to record your name
•The system will use this name to identify you to callers in your own voice.
Playing Messages
When you access your mailbox to retrieve your messages, the system tells you how many messages you have
("You have two urgent messages and two un-played messages."). After accessing the Voice Mail menu, press 7 to
listen to your messages. Your urgent messages will automatically be played first. Your un-played messages will
follow.