Sungrow SG285HX User manual

SG285HX /
SG320HX / SG333HX / SG350HXPV
Grid-Connected InverterUser
ManualSG285_320_333_350HX-
UEN-Ver17-202209
User Manual
PV Grid-Connected Inverter
SG285HX / SG320HX / SG333HX / SG350HX
SG285_320_333_350HX-UEN-Ver17-202209

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All Rights Reserved
All Rights Reserved
No part of this document can be reproduced in any form or by any means without the prior
written permission of Sungrow Power Supply Co., Ltd (hereinafter "SUNGROW").
Trademarks
and other Sungrow trademarks used in this manual are owned by
SUNGROW.
All other trademarks or registered trademarks mentioned in this manual are owned by their
respective owners.
Software Licenses
• It is prohibited to use data contained in firmware or software developed by SUNGROW,
in part or in full, for commercial purposes by any means.
• It is prohibited to perform reverse engineering, cracking, or any other operations that
compromise the original program design of the software developed by SUNGROW.

II
About This Manual
The manual mainly contains the product information, as well as guidelines for installation,
operation, and maintenance. The manual does not include complete information about the
photovoltaic (PV) system. Readers can get additional information at www.sungrowpower.
com or on the webpage of the respective component manufacturer.
Validity
This manual is valid for the following model of low-power grid-connected PV string inverters:
• SG285HX
• SG320HX
• SG333HX
• SG350HX
It will be referred to as "inverter" hereinafter unless otherwise specified.
Target Group
This manual is intended for professional technicians who are responsible for installation, op-
eration, and maintenance of inverters, and users who need to check inverter parameters.
The inverter must only be installed by professional technicians. The professional technician
is required to meet the following requirements:
• Know electronic, electrical wiring and mechanical expertise, and be familiar with electri-
cal and mechanical schematics.
• Have received professional training related to the installation and commissioning of elec-
trical equipment.
• Be able to quickly respond to hazards or emergencies that occur during installation and
commissioning.
• Be familiar with local standards and relevant safety regulations of electrical systems.
• Read this manual thoroughly and understand the safety instructions related to
operations.
How to Use This Manual
Please read this manual carefully before using the product and keep it properly at a place
for easy access.
All contents, pictures, marks, and symbols in this manual are owned by SUNGROW. No part
of this document may be reprinted by the non-internal staff of SUNGROW without written
authorization.
Contents of this manual may be periodically updated or revised, and the actual product pur-
chased shall prevail. Users can obtain the latest manual from support.sungrowpower.com
or sales channels.

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Symbols
This manual contains important safety instructions, which are highlighted with the following
symbols, to ensure personal and property safety during usage, or to help optimize the prod-
uct performance in an efficient way.
Please carefully understand the meaning of these warning symbols to better use the manual.
Indicates high-risk potential hazards that, if not avoided, may lead to death or seri-
ous injury.
Indicates moderate-risk potential hazards that, if not avoided, may lead to death or
serious injury.
Indicates low-risk potential hazards that, if not avoided, may lead to minor or mod-
erate injury.
Indicates potential risks that, if not avoided, may lead to device malfunctions or fi-
nancial losses.
“NOTE” indicates additional information, emphasized contents or tips that may be
helpful, e.g., to help you solve problems or save time.

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Contents
All Rights Reserved .....................................................................................................I
About This Manual......................................................................................................II
1 Safety Instructions ............................................................................................1
1.1 Unpacking and Inspection ...............................................................................1
1.2 Installation Safety ...........................................................................................2
1.3 Electrical Connection Safety............................................................................2
1.4 Operation Safety ............................................................................................4
1.5 Maintenance Safety........................................................................................4
1.6 Disposal Safety ..............................................................................................5
2 Product Description ..........................................................................................6
2.1 System Introduction........................................................................................6
2.2 Product Introduction........................................................................................7
2.3 Symbols on the Product ..................................................................................8
2.4 LED Indicator .................................................................................................9
2.5 DC Switch....................................................................................................10
2.6 Circuit Diagram ............................................................................................10
2.7 Function Description ..................................................................................... 11
3 Unpacking and Storage .................................................................................14
3.1 Unpacking and Inspection .............................................................................14
3.2 Unpacking Steps ..........................................................................................14
3.3 Inverter Storage ...........................................................................................16
4 Mechanical Mounting .....................................................................................17
4.1 Safety during Mounting .................................................................................17
4.2 Location Requirements .................................................................................17
4.2.1 Environment Requirements..................................................................18
4.2.2 Carrier Requirements ..........................................................................18
4.2.3 Angle Requirements............................................................................19
4.2.4 Clearance Requirements .....................................................................20
4.3 Installation Tools...........................................................................................22
4.4 Moving the Inverter.......................................................................................23
4.4.1 Manual Transport................................................................................23

VI
4.4.2 Hoisting Transport...............................................................................24
4.5 Installing the mounting-bracket ......................................................................26
4.5.1 Bracket-Mounted Installation................................................................27
4.5.2 Wall-Mounted Installation.....................................................................29
4.5.3 Pole-Mounting ....................................................................................32
4.6 Installing the Inverter.....................................................................................35
5 Electrical Connection .....................................................................................36
5.1 Safety Instructions........................................................................................36
5.2 Terminal Description .....................................................................................37
5.3 Electrical Connection Overview .....................................................................38
5.4 Crimp OT / DT terminal .................................................................................42
5.5 External Protective Grounding Connection .....................................................43
5.5.1 External Protective Grounding Requirements ........................................ 43
5.5.2 Connection Procedure.........................................................................43
5.6 AC Cable Connection ...................................................................................44
5.6.1 AC Side Requirements ........................................................................44
5.6.2 Requirements for OT/DT Terminal ........................................................47
5.6.3 Connection Procedure of One Wire per Phase with Multi-core
Cable ............................................................................................48
5.6.4 Connection Procedure of Two Wires per Phase with Multi-core
Cable ............................................................................................52
5.7 DC Cable Connection ...................................................................................57
5.7.1 PV Input Configuration ........................................................................58
5.7.2 Assembling the PV Connectors ............................................................ 59
5.7.3 Installing the PV Connector..................................................................61
5.8 Wiring of Tracking System Power Cable (Optional) .........................................62
5.9 RS485 Connection(COM1)............................................................................64
5.9.1 Interface Description ...........................................................................64
5.9.2 RS485 Communication System............................................................64
5.9.3 Connection Procedure.........................................................................65
5.10 Dry Contact Connection(COM2) ..................................................................68
5.10.1 Interface Description .........................................................................68
5.10.2 Dry Contact Function.........................................................................69
5.10.3 Connection Procedure.......................................................................70
5.11 PLC Communication Connection .................................................................73
6 Commissioning ...............................................................................................75

VII
6.1 Inspection before Commissioning ..................................................................75
6.2 Commissioning Procedure ............................................................................75
7 iSolarCloud App ..............................................................................................77
7.1 Brief Introduction ..........................................................................................77
7.2 Installing the App..........................................................................................77
7.3 Login ...........................................................................................................78
7.3.1 Requirements .....................................................................................78
7.3.2 Login Procedure .................................................................................78
7.4 Function Overview........................................................................................81
7.5 Home page ..................................................................................................81
7.6 Run Information............................................................................................83
7.7 Records.......................................................................................................85
7.8 More............................................................................................................87
7.8.1 System Parameters.............................................................................87
7.8.2 Operation Parameters .........................................................................87
7.8.3 Power Regulation Parameters..............................................................89
7.8.4 Communication Parameters.................................................................93
7.8.5 Firmware Update ................................................................................94
7.8.6 Password Changing ............................................................................95
8 Troubleshooting and Maintenance ..............................................................96
8.1 Troubleshooting ...........................................................................................96
8.2 Maintenance ..............................................................................................104
8.2.1 Maintenance Notices.........................................................................104
8.2.2 Disconnecting the Inverter ................................................................. 105
8.2.3 Routine Maintenance ........................................................................106
8.2.4 Cleaning Air Inlet and Outlet............................................................... 106
8.2.5 Fan Maintenance ..............................................................................106
8.3 Inverter Disposal ........................................................................................109
8.3.1 Dismantling the Inverter..................................................................... 109
8.3.2 Disposal of the Inverter ...................................................................... 109
9 Appendix ........................................................................................................ 111
9.1 Technical Data ........................................................................................... 111
9.2 Wring Distance of DI Dry Contact................................................................. 114
9.3 Quality Assurance ...................................................................................... 116
9.4 Contact Information .................................................................................... 116

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1Safety Instructions
When installing, commissioning, operating, and maintaining the product, strictly observe the
labels on the product and the safety requirements in the manual. Incorrect operation or work
may cause:
• Injury or death to the operator or a third party.
• Damage to the product and other properties.
• The safety instructions in this manual are only supplements and cannot cover
all the precautions that should be followed. Perform operations considering ac-
tual onsite conditions.
• SUNGROW shall not be held liable for any damage caused by violation of gen-
eral safety operation requirements, general safety standards, or any safety in-
struction in this manual.
• When installing, operating, and maintaining the product, comply with local laws
and regulations. The safety precautions in this manual are only supplements
to local laws and regulations.
1.1 Unpacking and Inspection
Check all safety signs, warning labels and nameplates on devices.
Ensure that the safety signs, warning labels and nameplates must be clearly visible
and cannot be removed or covered before the device is decommissioned.
After receiving the product, check whether the appearance and structural parts of
the device are damaged, and check whether the packing list is consistent with the
actual ordered product. If there are problems with the above inspection items, do
not install the device and contact your distributor first. If the problem persists, con-
tact SUNGROW in time.

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1.2 Installation Safety
Make sure there is no electrical connection before installation.
Before drilling, avoid the water and electricity wiring in the wall.
Improper installation may cause personal injury!
• If the product supports hoisting transport and is hoisted by hoisting tools, no
one is allowed to stay under the product.
• When moving the product, be aware of the product weight and keep the balance
to prevent it from tilting or falling.
Before operating the product, must check and ensure that tools to be used have
been maintained regularly.
1.3 Electrical Connection Safety
Before electrical connections, please make sure that the inverter is not damaged,
otherwise it may cause danger!
Before electrical connections, please make sure that the inverter switch and all
switches connected to the inverter are set to "OFF", otherwise electric shock may
occur!
The PV string will generate lethal high voltage when exposed to sunlight.
• Operators must wear proper personal protective equipment during electrical
connections.
• Must ensure that cables are voltage-free with a measuring instrument before
touching DC cables.
• Respect all safety instructions listed in relevant documents about PV strings.
• The inverter must not be connected to a PV string that requires positive or neg-
ative grounding.
1 Safety Instructions User Manual

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Danger to life due to a high voltage inside the inverter!
• Be sure to use special insulation tools during cable connections.
• Note and observe the warning labels on the product, and perform operations
strictly following the safety instructions.
• Respect all safety instructions listed in this manual and other pertinent
documents.
Damage to the product caused by incorrect wiring is not covered by the warranty.
• Electrical connection must be performed by professionals.
• All cables used in the PV generation system must be firmly attached, properly
insulated, and adequately dimensioned.
Check the positive and negative polarity of the PV strings, and connect the PV con-
nectors to corresponding terminals only after ensuring polarity correctness.
During the installation and operation of the inverter, please ensure that the positive
or negative poles of PV strings do not short-circuit to the ground. Otherwise, an
AC or DC short-circuit may occur, resulting in equipment damage. The damage
caused by this is not covered by the warranty.
Comply with the safety instructions related to PV strings and the regulations re-
lated to the local grid.
User Manual 1 Safety Instructions

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1.4 Operation Safety
Please comply with the following requirements when the product is running:
• Do not touch its enclosure.
• It is strictly forbidden to plug and unplug any connector on the inverter.
• Do not touch any wiring terminal of the inverter. Otherwise, electric shock may
occur.
• Do not disassemble any parts of the inverter. Otherwise, electric shock may
occur.
• It is strictly forbidden to touch any hot parts of the inverter (such as the heat
sink). Otherwise, it may cause burns.
• Do not operate the DC switch if the inverter is equipped with the DC switch. Oth-
erwise, device damage or personal injury may occur.
1.5 Maintenance Safety
Risk of inverter damage or personal injury due to incorrect service!
• Before any service work, first disconnect the grid-side AC circuit breaker and
check the inverter status. If the inverter indicator is off, please wait until night to
disconnect the DC switch. If the inverter indicator is on, directly disconnect the
DC switch.
• After the inverter is powered off for 25 minutes, measure the voltage and cur-
rent with professional instrument. Only when there is no voltage nor current
can operators who wear protective equipment operate and maintain the inverter.
• Even if the inverter is shut down, it may still be hot and cause burns. Wear pro-
tective gloves before operating the inverter after it cools down.
Touching the power grid or the contact points and terminals on the inverter con-
nected to the power grid may lead to electric shock!
• The power grid side may generate voltage. Always use a standard voltmeter to
ensure that there is no voltage before touching.
To prevent misuse or accidents caused by unrelated personnel, post prominent
warning signs or demarcate safety warning areas around the product.
1 Safety Instructions User Manual

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To avoid the risk of electric shock, do not perform any other maintenance opera-
tions beyond this manual. If necessary, contact SUNGROW for maintenance. Oth-
erwise, the losses caused is not covered by the warranty.
1.6 Disposal Safety
Please scrap the product in accordance with relevant local regulations and stand-
ards to avoid property losses or casualties.
User Manual 1 Safety Instructions

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2Product Description
2.1 System Introduction
The inverter is a transformerless 3-phase PV grid-connected inverter. As an integral compo-
nent in the PV power system, the inverter is designed to convert the direct current power
generated from the PV modules into grid-compatible AC current and to feed the AC current
into the utility grid.
Do not connect any local load between the inverter and the AC circuit breaker ex-
cept for the tracking axis.
The inverter is only applicable to the scenarios described in the manual and cannot
be used in other situations.
The intended usage of the inverter is illustrated in the following figure.
figure 2-1 Inverter Application in PV Power System
Item Description Note
APV strings Monocrystalline silicon, polycrystalline silicon and thin-film
without grounding
B Inverter SG285HX / SG320HX / SG333HX / SG350HX
C Transformer Raises the output voltage of the inverter to a level that meets
the requirements of the grid
DUtility grid The grid form supported by the inverter is shown in the figure
below

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2.2 Product Introduction
Model Description
The model description is as follows (take SG350HX as an example).
Appearance
The following figure shows the appearance of the inverter.
figure 2-2 Appearance
The image shown here is for reference only. The actual product received may differ.
No. Name Description
1 LED indicator To indicate the current working state of the inverter.
2 AC Wire Box To connect AC cable and tracking system power cable in
this area.
3External ground-
ing terminals 2, use at least one of them to ground the inverter.
User Manual 2 Product Description

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No. Name Description
4 Bottom handles 2, used to move the inverter.
5Mounting ears 4, used to hang the inverter onto the mounting-bracket.
6Wiring area DC switches, DC terminals, and communication terminals.
For details, refer to "5.2 Terminal Description".
7 Labels To clearly identify the product, including nameplate, warning
symbols and QR code.
Dimensions
The following figure shows the dimensions of the inverter.
figure 2-3 Dimensions of the Inverter(in mm)
Weight
Model Weight
SG285HX / SG320HX / SG333HX / SG350HX ≤ 116 kg
2.3 Symbols on the Product
Symbol Explanation
Do not dispose of the inverter together with household waste.
Read the user manual before maintenance!
TUV mark of conformity.
CE mark of conformity.
EU/EEA Importer
UKCA mark of conformity.
The height of the label should not exceed 5 mm.
2 Product Description User Manual

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Symbol Explanation
Disconnect the inverter from all the external power sources be-
fore maintenance!
Burn danger due to the hot surface that may exceed 60℃.
Danger to life due to high voltages!
Do not touch live parts for 25 minutes after disconnection from
the power sources.
Only qualified personnel can open and maintain the inverter.
External grounding point.
2.4 LED Indicator
The LED indicator on the front of the inverter indicates the working state of the inverter.
table 2-1 State description of the LED indicator
LED color State Definition
Blue
On The device is connected to the grid and operating
normally.
Fast blink
(Period: 0.2s)
The Bluetooth communication is connected and there
is data communication.
No system fault occurs.
Slow blink
(Period: 2s) The device is in standby or startup state (not feeding
power into the grid).
Slow blink
once, fast
blink three
times
The inverter is performing PID recovery.
User Manual 2 Product Description

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LED color State Definition
Red
On A fault occurs and the device cannot connect to the
grid.
Twinkling The Bluetooth connection is established, data commu-
nication in process, and a system fault occurs.
Gray
OFF Both the AC and DC sides are powered down.
Voltage may still be present in AC side circuits after the indicator is off. Pay atten-
tion to the electricity safety during operating.
2.5 DC Switch
The inverter is equipped with four DC switches which can safely disconnect it from PV
strings. Each switch controls the circuits corresponding to DC terminals in the area where
the switch is located.
2.6 Circuit Diagram
The following figure shows the main circuit of the inverter.
2 Product Description User Manual