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SNOW JOE®+ SUN JOE®CUSTOMER PROMISE
GENERAL CONDITIONS:
Snow Joe®+ Sun Joe®operating under Snow Joe®,LLCwarrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residentialpurposes.Ifareplacementpartorproductisneeded,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
anybusiness,commercialorindustrialuseorisrentedorleased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
instructions. Please be sure to register your unit beforehand to
speed up this process. Failure to register your product purchase
will not diminish your warranty rights. Certain products may
requireaserialnumber,typicallyfoundonthedecalaxedtothe
housing or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe®+ Sun Joe®may from time to time change the design
of its products. Nothing contained in this warranty shall be
construed as obligating Snow Joe®+ Sun Joe®to incorporate
suchdesignchangesintopreviouslymanufacturedproducts,nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
Snow Joe®, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe®+ Sun Joe®products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
inallstates. This warranty maygiveyou specic legal rightsin
your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563),online
@snowjoe.
EXPORTS:
Customers who have purchased Snow Joe®+ Sun Joe®
products exported from the United States and Canada should
contact their Snow Joe®+ Sun Joe®distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have diculty obtaining warranty information, contact
your Snow Joe®+ Sun Joe®seller.Ifintheeventyoureortsare
unsatisfactory,pleasereachouttousdirectly.
ABOVE ALL ELSE, Snow Joe®+ Sun Joe® are dedicated to you, our customer. We strive to make your experience as
pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal operating
conditions. We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe®+
Sun Joe®promise.
OUR PROMISE: Snow Joe®+ Sun Joe®warrant new products for two years from the date of purchase. If your product
doesnotwork,orthere’sanissuewithaspecicpart,wewillxthisbyeithersendingyouafreereplacementpartorby
sendingyouanewor comparableproductatnocharge.How coolisthat!Beforeyouknowit, you’llbebackinaction
cutting,sawing,mowing,washingand…?
