10 www.supercircuits.com
SECTION 5: TROUBLESHOOTING FAQ
SECTION 5
Troubleshooting FAQ
QQIQinstalledQtheQcablesQtoQmyQvideoQequipment,QbutQtheQpowerQplugQ
won’tQtQintoQtheQcameraQorQtheQpowerQadapter:
AChances are you’ve run the cable backwards. Only one end of the camera cables
supplied by Supercircuits will t the camera, while only the other end will t the power
adapter. The cable will need to be pulled, and run the other direction. Alternatively, the
end power portion of the cable can be cut, and reversed by splicing the cut plugs into
their proper position. However doing so will void any warranty on the cables and the
cameras, particularly if the plugs are attached incorrectly (such as reverse polarity) and
the cameras are destroyed as a result.
QQEverythingQisQhookedQupQandQworking,QbutQtheQvideoQthatQisQrecordedQ
isQjerkyQandQnotQsmooth.QIsQthereQsomethingQwrongQwithQmyQsystem?
ASmoothness of the recorded video is dependent upon several factors including
compression level, capture size, and the maximum frame rate of your DVR. Most DVRs
record at a maximum frame rate of 30, 90, or 120 frames per second (fps). The frame
rate of your DVR is divided between each channel being recorded. For example, a
90 fps DVR recording 4 channels will record 22.5 fps per channel, which will appear
fairly smooth. By contrast, a 120 fps DVR recording 9 channels will record 13 fps,
which will not appear smooth and uid, particularly when compared to a normal TV
broadcast at 30 fps. If there are irregular gaps in the video, or a momentary loss of
video, there could be problems in the system. Call Supercircuits at 1-800-335-9777
for assistance.
QQWhyQcan’tQIQgetQaQgoodQpictureQfromQoneQofQmyQcameras?QTheQ
camera’sQpowerQlightQisQblinkingQorQickering.
AThis is usually a symptom of low voltage at the camera. You may have a cable run
that is too long, a defective cable, or an insufcient power supply. Try using a better
quality cable, or plug the power adapter directly into the camera to bypass the cable all
together.