SureCall FORCE8 Industrial User manual

Cellular Signal Booster for voice, 4G LTE and 5G
data with Built-In Sentry Monitoring
FORCE8™Industrial
Installation and User Guide
Activate your warranty at surecall.com/activate
For technical support:
Email: [email protected] | Call: 1-888-365-6283
Available Monday – Friday, 7am – 5pm PST
03.03.20

CONTENTS
Chapter 1: Introduction.................................................................................................................................................................2
1.1 Package Contents...................................................................................................................................................................................................... 2
1.2 Features & Benets.................................................................................................................................................................................................... 2
1.3 Additional Items Needed.......................................................................................................................................................................................... 2
1.4 How Cellular Signal Boosters Work.......................................................................................................................................................................... 2
Chapter 2: Safety...........................................................................................................................................................................4
2.1 Safety Warnings.......................................................................................................................................................................................................... 4
Chapter 3: Planning The Installation ............................................................................................................................................5
3.1 Installation Overview ................................................................................................................................................................................................. 5
3.2 Exterior Antenna ........................................................................................................................................................................................................ 6
3.3 Interior Antennas........................................................................................................................................................................................................ 7
3.4 Antenna Separation................................................................................................................................................................................................... 8
3.5 Calculating Signal Strength....................................................................................................................................................................................... 9
3.6 Booster Location...................................................................................................................................................................................................... 11
3.7 Accessories............................................................................................................................................................................................................... 11
3.8 Need Help? .............................................................................................................................................................................................................. 11
Chapter 4: Installation .................................................................................................................................................................12
4.1 Soft Installation......................................................................................................................................................................................................... 12
4.2 Exterior Antenna ...................................................................................................................................................................................................... 12
4.3 Interior Antennas...................................................................................................................................................................................................... 13
4.4 Mounting the BDA................................................................................................................................................................................................... 14
Chapter 5: Conguration & Testing.............................................................................................................................................15
5.1 Powering on the BDA .............................................................................................................................................................................................. 15
5.2 DIP Switch Conguration ........................................................................................................................................................................................ 15
5.3. DIP Switch organization.......................................................................................................................................................................................... 16
5.4 LED Conditions ........................................................................................................................................................................................................ 17
5.5 Testing & Troubleshooting...................................................................................................................................................................................... 18
Chapter 6: Sentry Conguration .................................................................................................................................................19
6.1 Software Installation................................................................................................................................................................................................. 19
6.2 Hardware Installation ............................................................................................................................................................................................... 19
6.3 User Registration...................................................................................................................................................................................................... 20
6.4 Device Registration.................................................................................................................................................................................................. 21
6.5 Device Conguration............................................................................................................................................................................................... 21
6.6 Over Power Alert...................................................................................................................................................................................................... 24
Chapter 7: Specications.............................................................................................................................................................26
Chapter 8: Warranty ....................................................................................................................................................................28
8.1 Warranty Periods...................................................................................................................................................................................................... 28
8.2 Three-Year Product Warranty .................................................................................................................................................................................. 28
8.3 Limitations of Warranty, Damages and Liability .................................................................................................................................................... 29
8.4 Compliance ............................................................................................................................................................................................................. 30
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Contents

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Chapter 1: Introduction
CHAPTER 1: INTRODUCTION
Introducing SureCall’s Force8 Industrial Booster. Please read this entire manual before proceeding.
1.1 Package Contents
Your booster box contains the following items:
• (1) Force8 Industrial booster with built-in Sentry monitoring system
• (1) Power supply
• (1) USB cable to set up Sentry software
1.2 Features & Benets
The booster offers the following features and benets:
• First 5G signal booster that improves 5G service inside buildings for the T-Mobile (600 MHz) bands
• Improves 3G and 4G LTE voice, text, and data signals for every US cell carrier
• Extends cellular signals in areas with poor coverage due to geographical location and/or building design
• Built-in remote monitoring hardware allows cloud controlled adjustments to the booster anytime and anywhere via
mobile SureCall Cloud app (iPhone | Android)
• Each band is independently congurable to function in the most challenging environments
• Customizable kitting and multi-amplier scalability provide the exibility to accommodate any oor plan
• Powerful in-building booster with 50 dB of adjustable gain level
• Automatic oscillation detection and protection system prevent harmful radio interference
1.3 Additional Items Needed
The booster requires the following additional components for a complete installation:
• An outside antenna (such as SC-530W Yagi or SC-588W omni-directional antenna)
• Sufcient low loss 50 ohm interior/exterior cable
• Multiple indoor antennas (such as, omni-directional dome SC-522W, SC-528W Ultra Thin™ or directional panel
SC-548W)
• Cable splitter(s) for indoor antennas multiple antennas
• Grounded surge suppressor for DC power supply
• Lightning surge protector (SC-LP)
• Ethernet cable to connect the booster to your router (for Sentry monitoring)
1.4 How Cellular Signal Boosters Work
The Force8 booster amplies cellular signals from the nearest tower to phones in a building and from those phones
back to the tower to compensate for weak reception caused by distance, topography, building structure, among other
reasons.
The booster receives the signal from an outside antenna, amplies that signal and rebroadcasts it indoors via the
* Performance and coverage area are dependent upon the strength of cell signal outside of the building and density of structure and materials
inside of the building.

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Chapter 1: Introduction
1.5 Optional Accessories
SureCall offers compatible antennas and accessories for the Force8.
Accessories & Connectors
SC-LP Lightning Protector
SC-Mount-Pole L Bracket mount with U bolt hardware for donor antenna mount to J-bar
SC-Mount-JBar Steel 1 inch J-Bar mount for donor antenna. Antenna mount not included
SC-WS-2-5G Ultra -Wideband 2 Way Splitter
SC-WS-3-5G Ultra -Wideband 3 Way Splitter
SC-WS-4-5G Ultra -Wideband 4 Way Splitter
SC-C-6-5G Ultra -Wideband -6 dB Coupler
SC-C-10-5G Ultra -Wideband -10 dB Coupler
SC-C-15-5G Ultra -Wideband -15 dB Coupler
SC-C-20-5G Ultra -Wideband -20 dB Coupler
interior antenna(s) where it is received by cellular devices. The interior antennas also pick up signals from cellular
devices and pass them to the booster. The booster amplies these signals and passes them to the exterior antenna for
rebroadcast back to the tower.
Antenna Options
Antennas
Model Type Max Gain Use
Outside Antenna Options
SC-588W Omni-
directional
1.5 / 2 / 4 dBi Ultra-wideband Omnidirectional Antenna; 50 Ω
SC-530W Directional 7 / 8 / 9 dBi Ultra-wideband Directional Yagi Antenna; 50 Ω; pole mounted
Inside Antenna Options
SC-522W Omni-
directional
1.5 / 2 / 5 dBi Ultra-Wideband Omnidirectional Dome Antenna; 50 Ω; Ceiling mount
SC-528W Omni-
directional
2 / 4 / 6 dBi Ultra -Wideband Ultra Thin™ Omnidirectional Antenna; 50 Ω; Ceiling
mount
SC-548W Directional 5.5 / 6 / 8 dBi Ultra-Wideband Directional Panel Antenna; 50 Ω; Wall mount

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CHAPTER 2: SAFETY
This chapter contains important safety information designed to prevent personal injury, equipment malfunction, and/or
radio interference. You are responsible for ensuring a safe installation.
2.1 Safety Warnings
• You are responsible for knowing and following all applicable codes and regulations and for obtaining all required
permits and inspections.
• Follow all safety precautions contained in this Installation Manual.
• The installation process may require working in high locations such as roofs and/or ladders. Follow applicable
safety regulations and best practices to injury. Take care not to drop objects off any high area. Cordon off ground
areas directly below roof or ladder work.
• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed or
required.
• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when handling
components, especially when working on a ladder, roof, or other area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna and the booster.
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN DAMAGE
TO THE BOOSTER, ANTENNAS, AND WIRING.

• Always power off the booster before working on the roof of the building or anywhere in close proximity to the
external antenna.
• Allow at least 24 inches (60 cm) of separation between interior antennas and humans or animals.
• Allow at least 24 inches (60 cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH CELLULAR TOWERS
AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.

WARNING: FAILURE TO EXERCISE CAUTION
WHEN WORKING IN HIGH AREAS COULD
CAUSE A FALL AND PERSONAL INJURY.

Chapter 2: Safety

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Chapter 3: Planning The Installation
CHAPTER 3: PLANNING THE INSTALLATION
3.1 Installation Overview
Force8 Bi-Directional Amplier (BDA) installation steps:
Decide what type of exterior antenna to use, and where to mount it. You will use either an omnidirectional
antenna, mounted vertically, or a directional Yagi antenna, pointed directly at the radio tower (line of sight).
The antenna will normally be mounted on the roof of the building or wall with the strongest signal. A grounded
lightning protector is required between the exterior antenna and the BDA.
1. Decide where to mount the interior antenna(s), being sure to take separation requirements into account.
Long, narrow spaces benet most from directional at-panel antennas, while more square spaces benet
more from omnidirectional dome antennas.
2. Decide where to mount the BDA. This should be in a secure indoor location near a grounded power source.
3. Decide where to route the cables between the exterior antenna and the BDA and between the BDA and
interior antennas.
4. Install the antennas as described in their respective Installation Manuals.
5. Route the cables to the BDA location.
6. Install the BDA as described in this manual.
7. Power on the BDA and perform conguration and testing explained in Chapter 5.
Important Installation Safety Precautions:
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN DAMAGE
TO THE BDA, ANTENNAS, AND WIRING.
• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when handling
components, especially when working on a ladder, roof, or other area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA.
• Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external
antenna.

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Chapter 3: Planning The Installation
• Allow at least 24 inches (60cm) of separation between interior antennas and humans or animals.
• Allow at least 24 inches (60cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH RADIO TOWERS AND
RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.
3.2 Exterior Antenna
You may use either an omnidirectional antenna that covers at areas with no obstructions or a directional Yagi antenna
to point directly at the tower. The omnidirectional antenna receives and transmits signals over a horizontal 360-degree
circle. The Yagi antenna receives and transmits signals over a focused area and must be aimed directly (line of sight)
toward the radio tower that provides the strongest signal to the building.
The exterior antenna and mast (if any) must be mounted in a location that meets all of the following criteria:
• Best signal strength.
• Not co-located with other antennas or used in conjunction with other antennas.
• Away from all power lines.
• At least 6 ft. from lightning rod antennas.
• At least 24 in. from any person.

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Chapter 3: Planning The Installation
3.3 Interior Antennas
You may use any combination of omnidirectional (dome) and/or directional (at panel) interior antennas to obtain
balanced signal strength throughout the structure.
Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas, while at panel antennas
provide a focused zone of coverage suitable for long narrow areas. The example above uses two dome antennas and
one panel antenna to provide full coverage
Keep in mind that oor structures in multistory buildings can cause signicant signal loss, which means that you may
need to install interior antennas on more than one oor. Here is an example of a multistory installation:

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Chapter 3: Planning The Installation
Note: You may not need antennas on every oor of a multistory building, depending on factors such as building
material, BDA gain, etc.
3.4 Antenna Separation
Proper antenna separation prevents signal oscillation (feedback) that can interfere with the radio tower. Separation is
measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance
depends on a number of factors, such as BDA gain level, building material, etc. Recommended separation distances
are:
Amplier gain Min. separation (ad)
40 dB 5’-6’
45 dB 15’-20’
50 dB 50’
55 dB 60’
65 dB 75-80’
70 dB 100’
75 dB 100’-120’
80 dB 120’-180’
Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation
horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this
manual.
FCC 15.105: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help.

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Chapter 3: Planning The Installation
Antenna Safety Precautions:
You can mix and match dome and directional antennas as needed to obtain proper coverage throughout the building
or area where you need to boost the signal. If you use a Yagi exterior antenna, you should normally aim it away from all
interior antennas, regardless of separation, to prevent oscillation.
3.5 Calculating Signal Strength
You can calculate the number of antennas you will need using the following parameters (in dB):
• Outside signal level (OSL): This is the signal strength at the exterior antenna location and will always be a negative
number that will usually fall between -50 and -100 dBm. Calls will drop at levels of about -100 dB and lower. A
system installed in an area where the signal is -85 or worse will require some detailed engineering to achieve an
acceptable solution.
• Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and is always a positive
number with SureCall antennas.
OAG Gain
SC-588W omni +3
CAUTION: SIGNAL OSCILLATION CAN
CAUSE RADIO INTERFERENCE WITH
RADIO TOWERS AND RESULT IN CIVIL
AND/OR CRIMINAL PENALTIES.
OK
Antenna Aiming
Chapter 3: Planning The Installation

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Chapter 3: Planning The Installation
• Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive number
with SureCall antennas.
SC-522W dome +3
IAG Gain
• Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.
20 ft. SC-400 -1 dB / -2 dB
30 ft. SC-400 -2 dB / -4 dB
50 ft. SC-400 -3 dB / -6 dB
100 ft. SC-400 -4 dB / -8 dB
CL Loss
• Splitter loss (SL): This is the signal loss caused by a splitter (used if you are installing multiple antennas).
2-way -3
3-way -5
4-way -6
SL Loss
• Booster gain (AG): Number of decibels of amplication provided by the booster (rated gain less any attenuation, as
described in Chapter 5 of this manual). This is always a positive number.
The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG.

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Chapter 3: Planning The Installation
3.6 Booster Location
Select an indoor location for the BDA that meets the following criteria:
• Wall or ceiling mounts are both acceptable.
• Near a properly grounded 110VAC outlet.
• Avoid in a tightly enclosed or overly hot spaces.
• All power and warning lights are easily visible.
• You can use the shortest cables to connect all antennas.
3.7 Accessories
The nal step in the planning process is to make sure you have all of the necessary accessories to complete the
installation. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following:
• Cable clips: Use these to secure the cables to interior and exterior walls/ceilings.
• Appropriately rated sealant/caulking: Use this to waterproof the opening where the cable from the exterior antenna
enters the building, if needed.
• Hand and/or power tools: As needed to complete the installation.
• Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety
during installation.
Note: You may need to obtain a permit from your local building department to install the BDA and antennas. Check
your local building and/or electrical codes.
3.8 Need Help?
If you need help planning your installation, contact a qualied installer, the reseller who supplied you with the BDA, or
SureCall:
Call: 1-888-365-6283, 7 a.m. to 5 p.m.PST, Monday – Friday
Email: [email protected]
CAUTION: YOU ARE RESPONSIBLE FOR
ENSURING THAT THE INSTALLATION
MEETS ALL APPLICABLE CODES.

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Chapter 4: Installation
CHAPTER 4: INSTALLATION
4.1 Soft Installation
Perform a “soft” installation of all components to test signal coverage and oscillation before making the installation
permanent. Avoid making holes or other permanent attachments during this phase. Refer to Chapter 5 for
conguration and testing instructions. Proceed with nal installation once conguration and testing are complete.
4.2 Exterior Antenna
Mount the exterior antenna in the location you selected during the planning process. Be sure to follow all of the
instructions included with the antenna to ensure a safe installation. Remember:
• Omni-directional antennas, like the SC-588W, must be mounted vertically.
• Directional antennas, like the SC-530W Yagi antenna, must be mounted horizontally and aimed toward a cellular
tower (line of sight)
Follow the instructions for installation of your chosen antenna. Once completed:
1. Connect one end of SC-400 cable to the antenna and hand tighten.
2. Run the cable along the planned route.
3. Install a properly grounded SC-LP lightning protector.
4. Seal any holes you make in the outside of the building with caulking or sealant.
WARNING: FAILURE TO EXERCISE CAUTION
WHEN WORKING IN HIGH AREAS COULD
CAUSE A FALL AND PERSONAL INJURY.
WARNING: DO NOT TOUCH ANY LIVE
ELECTRICAL WIRES OR ALLOW THE
ANTENNA OR CABLING TO TOUCH
ANY LIVE ELECTRICAL WIRES.
CAUTION: AVOID AIMING A YAGI ANTENNA
TOWARD ANY INTERIOR ANTENNA.

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Chapter 4: Installation
4.3 Interior Antennas
Mount the interior antenna(s) in the location(s) you selected when planning. Follow all instructions included with the
antenna(s) to ensure the installation(s) are implemented properly.
Here are a few reminders and essential steps:
• Dome antennas are mounted on the ceiling as close to the center of the desired coverage area as possible, domed
(convex) side pointing down.
• Flat panel antennas should be wall-mounted as close as possible to the center of the wall, or at one end of long
narrow space.
• Mount the antenna(s).
• Connect a length of cable to the antenna and tighten.
• For multiple antennas, run the cable to the splitter location and connect the cable to one of the outputs on the
splitter.
• Connect another length of cable to the input side of the splitter (if used) and run this cable to the BDA location.
• It is important to keep the cable runs equal or use taps to ensure a harmonious install.
CAUTION: VERIFY THAT ALL INTERIOR
ANTENNAS MEET THE SEPARATION
REQUIREMENTS DESCRIBED IN THE PREVIOUS
CHAPTER, AND THAT NO ANTENNA IS AIMED
TOWARD THE EXTERIOR ANTENNA.
CAUTION: DO NOT CONNECT AN INTERIOR
ANTENNA TO THE SPLITTER INPUT.

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Chapter 4: Installation
4.4 Mounting the BDA
Mount the booster as follows:
• Verify that the selected location meets all criteria described in the previous chapter.
• Attach the included mounting kit to the booster using the screws provided. Tighten the screws by hand with a
screwdriver until tight plus 1/4 to 1/2 turn. Do not over-tighten.
• Mount a 24 inch x 24 inch x 3⁄4 inch thick sheet of plywood on top of sheetrock, secured into wall studs where the
booster is to be placed. The plywood should be ush against wall.
• Once the plywood is secure, attach booster to the plywood base using the screws provided. In most installations,
the housing will be oriented so the I/O ports are facing down.
• Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the
connection.
• Connect the outdoor antenna cable to the signal booster connector port marked INSIDE and tighten the
connection.
CAUTION: DO NOT POWER ON THE BDA
UNTIL INSTRUCTED TO DO SO.
CAUTION: NEVER POWER ON THE BDA
WHEN ANY ANTENNAS ARE DISCONNECTED
AS THIS COULD DAMAGE THE BDA.

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Chapter 5: Conguration & Testing
CHAPTER 5: CONFIGURATION & TESTING
5.1 Powering on the BDA
To power on the booster:
1. Make sure that exterior and interior antenna cables are rmly connected to the proper ports on the booster.
2. Plug a surge suppressor into a grounded 110 VAC wall outlet.
3. Plug the AC end of the supplied power adapter into the surge suppressor.
4. Plug the DC end of the power adapter into the Power port on the booster.
5. Verify that the green Power light is illuminated.
6. When the booster is turned on, the band lights will ash red and yellow for approximately 10 seconds.
CAUTION: ONLY USE THE POWER SUPPLY INCLUDED
WITH THE BDA. USE OF ANOTHER POWER SUPPLY
COULD DAMAGE THE BDA AND/OR POWER SUPPLY.
CAUTION: DO NOT PROCEED BEYOND THIS POINT
UNTIL THE BDA IS POWERED ON AND NO RED WARNING
LIGHTS ARE ILLUMINATED.
5.2 DIP Switch Conguration
By default, your booster ships with all DIP switches turned OFF to provide maximum gain in all channels. This should
always be your starting point whenever installing or reinstalling the booster. When the booster is turned on, the
band lights will ash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to
interpret, and use, these switch banks.

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5.3. DIP Switch organization
1. 5G DL DIP switches control 5G downlink (switch 1-5)
2. 5G / LTE-A UL DIP switches control 5G & LTE-A uplink (switch 1-5)
3. LTE DL DIP switches control LTE downlink (switch 1-5)
4. LTE-V UL Verizon DIP switches control LTE uplink (switch 1-5)
5. CELLULAR UL (800 MHz) DIP switches control Cellular uplink (switch 1-5)
6. CELLULAR DL (800 MHz) DIP switches control Cellular downlink (switch 1-5)
7. PCS UL (1900 MHz) DIP switches control PCS uplink (switch 1-5)
8. PCS DL (1900 MHz) DIP switches control PCS downlink (switch 1-5)
9. EAWS UL DIP switches control EAWS uplink (switch 1-5)
10. EAWS DL DIP switches control EAWS downlink (switch 1-5)
Switches should be OFF unless ashing red/yellow ashing lights occur for a channel or channels. Red/yellow ashing
lights indicate the system has detected oscillation for the corresponding channel(s). They then turn off if adjustments
are not made. When adjusting the booster, full power is not always the best option. Your goal is to obtain a usable
signal in as many areas of the building as possible.
Chapter 5: Conguration & Testing

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A few practical examples:
• Turning all switches OFF = 0 dB attenuation (booster is at full gain).
• Turning ON switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB).
• Turning ON switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation. For example, in an 80 dB
booster, the selected channel is reduced to 59 dB (80 dB -21 dB).
• Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation. For example, in an 80 dB
booster, the selected channel is reduced to 49 dB (80 dB–31 dB).
When the booster is powered on, the green Power light should illuminate.
• If any of the bands are oscillating, the corresponding band lights will ash Yellow/Red This means that further
separation between inside and outside antennas is required.
Note: When the booster is turned on, the band lights will ash red and yellow for approximately 10 seconds.
Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case.
5.4 LED Conditions
This section will help you interpret the LED indicators on your Force8. But rst, here are a few conguration and testing
points to keep in mind:
• When choosing a location for the outside antenna, a minimum signal reading of -100 dB is needed if measuring
using your mobile device. A signal in the -70 dB to -90 dB range is recommended for best performance For those
using a signal meter to measure strength, a reading of -60 dB to -70 dB is recommended.
• It is recommended that all DIP switches be left in the off position (facing down) during installation and only
activated as needed per LED indicators.
• The booster DIP switches should remain in the off position (facing down) during installation and only activated as
needed per LED indicators. In any case, the rst course of action should be antenna adjustments.
• Avoid applying more than 25 dB of attenuation through the DIP switches, as anything over that amount can cause
the affected band to shut off completely while displaying a solid red LED
UPLINK
DOWNLINK
124 8
16
124 8
16
1 2 3 4 5
PS-ULPS700-DL
1 2 4 8 161 2 4 8 16
1 2 3 4 5
Switch 1 Switch 2 Switch 3 Switch 4 Switch 5
1 dB 2 dB 4 dB 8 dB 16 dB
Additive combination effects:
• Switch 1 (1 dB) + Switch 2 (2 dB) = 3 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) = 7 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) = 15 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation
Chapter 5: Conguration & Testing

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Chapter 5: Conguration & Testing
LED INDICATIONS
LED
Color
LED
Condition
Resolution
Green Solid Indicates that the bands are active and operating normally.
Green Flashing The Automatic Gain Control (AGC) is self-adjusting. This occurs during normal operation.
Yellow/
Red
Alternately
ashing
Self-oscillation has been prevented. Try this:
1. Increase the separation between the inside and outside antennas. If your booster kit uses two directional
antennas (example: outside Yagi antenna and inside panel antenna), ensure that they are facing away from
each other.
2. If the condition continues, lower the dB gain setting in small increments until the light turns off or ashes
yellow.
3. After each adjustment of the gain, it is recommended that the booster be power cycled.
Refer to your Sentry Monitoring Software for more information about LED codes. Meanwhile, if you have any questions
during setup, please reach out to our U.S.-based support technicians:
Call: 1-888-365-6283
Email: [email protected]
5.5 Testing & Troubleshooting
Once the booster is powered on (and no Warning lights are on), walk around the area to assess the voice and/or
data signal in representative variety of locations. Rene the antenna locations and/or gain levels as needed, and then
complete the permanent installation when you are condent the system will perform well.
A few tips and some perspective:
• It’s not realistic to expect full reception everywhere in the building.
• If LEDs are alternating red and yellow ashes, it indicates there is oscillation on that band and further separation
between indoor and outdoor antennas is necessary.
• If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/
or a different type of interior antenna and/or relocate interior antennas.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
19
Chapter 6: Sentry Conguration
CHAPTER 6: SENTRY CONFIGURATION
Sentry Software Introduction
SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization,
and ongoing management of your Force8 BDA. It provides installers with tools for seamless system congurations, and
it helps pinpoint malfunctions due to unforeseen changes in the amplier landscape, such as new towers or repeater
systems. Sentry also noties installers or end users about various parameters via email. Features include:
• Quick notication about booster changes and over-power situations.
• Allows offsite monitoring and adjustments related to booster performance, such as uplink, downlink or bands.
• Helps optimize installations by monitoring and identifying the strongest signal strength available.
6.1 Software Installation
To install and congure the server, follow these steps:
• Get the SureCall Sentry software from your device supplier, or download the Windows software here:
http://www.surecall.com/product/Sentry.html.
• Install the software using the steps outlined below.
• Congure the server to a static IP or public IP address.
• In order to function on the network correctly, the server and the Force8 device must be (a) on the same Local
Area Network, or (b) the server must be the front end to the device.
• Use appropriate security software for safe and reliable operation when connected to a network.
• All device and user information will be stored on the computer.
Double-click ClientUserSetup to start the installation, which takes you to Welcome screen.
Note: To avoid install glitches, we recommend you close all other Windows programs running on your
computer before proceeding.
After you have shut down other programs, click Next, which will take you to the User Information screen shown below.
This is where you’ll enter user information. It may be you as the installer, or you may be setting this up for someone else
who will be monitoring the system on an ongoing basis.
6.2 Hardware Installation
Once the Sentry software is installed, you can proceed to connect and congure the Force8 BDA.
• Connect the USB cable (provided) to the Booster’s USB port then connect the other end of the USB cable to the
USB port on your computer. The USB is only needed for conguration and may be disconnected once complete.
• Connect an Ethernet cable to the booster's WAN port and connect the other end to your router.
• Once the connections are made, power on the Force8 BDA.
• Start the Sentry client application software. You will see the screens below: