Surveon CAM6471LZ User manual

Network IR PTZ Camera
User Manual
Ver. 1.0

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All Rights Reserved © Surveon Technology 2021
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written
consent of Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to the contents hereof
and specifically disclaim any implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Surveon Technology reserves the right to revise this publication and to
make changes from time to time in the content hereof without obligation to notify any person of
such revisions or changes. Product specifications are also subject to change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other names prefixed with
“SMR” and “EMR” are trademarks of Surveon Technology Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft Corporation.
Linux is a trademark of Linux Torvalds.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered trademarks of their
respective owners.

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Revision History
Ver Version
Description
Date
1.0
Initial release
Aug 2018

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Table of Contents
1. Overview.................................................................................................................................7
2. Technical Specification............................................................................................................8
2.1 Package Contents..................................................................................................10
2.2 Dimensions............................................................................................................11
2.3 Connectors ............................................................................................................12
3. Camera Cabling ....................................................................................................................13
3.1 Connectors ............................................................................................................14
3.2 Ethernet Cable Connection....................................................................................14
3.3 Audio / Alarm I/O & RS-485 Connection ................................................................14
4. System Requirements...........................................................................................................16
5. Access Camera.....................................................................................................................16
6. Setup Video Resolution.........................................................................................................20
7. Configuration Files Export / Import........................................................................................21
8. Tech Support Information......................................................................................................22
8.1 Deleting the Exisiting DCViewer.............................................................................22
8.2 Setup Internet Security...........................................................................................23
9. Menu Tree.............................................................................................................................24
9.1 Home Page............................................................................................................25
9.1.1 Function Items on Home Page.......................................................................25
9.2 System...................................................................................................................30
9.2.1 System...........................................................................................................30
9.2.2 Security..........................................................................................................32
9.2.2.1 User........................................................................................................32
9.2.2.2 HTTPS ...................................................................................................35
9.2.2.3 IP Filter...................................................................................................37
9.2.2.4 IEEE 802.1X...........................................................................................39
9.2.3 Network..........................................................................................................40
9.2.3.1 Basic ......................................................................................................40
9.2.3.2 QoS........................................................................................................44
9.2.3.3 SNMP.....................................................................................................45
9.2.3.4 UPnP......................................................................................................47
9.2.4 DDNS.............................................................................................................48
9.2.5 Mail ................................................................................................................48
9.2.6 FTP................................................................................................................49
9.2.7 HTTP..............................................................................................................49
9.2.8 Events (Alarm Settings)..................................................................................50
9.2.8.1 Application..............................................................................................50
9.2.8.2 Motion Detection.....................................................................................55
9.2.8.3 Network Failure Detection ......................................................................61
9.2.8.4 Periodical Event......................................................................................63
9.2.8.5 Manual Trigger .......................................................................................66
9.2.8.6 Audio Detection......................................................................................70
9.2.9 Storage Management.....................................................................................74
9.2.9.1 SD Card..................................................................................................74
9.2.9.2 Network Share (NAS).............................................................................76
9.2.10 Recording.......................................................................................................78
9.2.11 Schedule........................................................................................................79
9.2.12 File Location (Snapshots and Web Recording)...............................................80
9.2.13 View Information ............................................................................................80
9.2.13.1 Log File...........................................................................................80
9.2.13.2 User Information .............................................................................81
9.2.13.3 Parameters.....................................................................................81
9.2.14 Factory Default...............................................................................................82
9.2.15 Software Version............................................................................................82
9.2.16 Software Upgrade ..........................................................................................83
9.2.17 Maintenance...................................................................................................84
9.3 Streaming ..............................................................................................................85

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9.3.1 Video Format (Video Resolution and RotateType).........................................86
9.3.2 Video Compression........................................................................................88
9.3.3 Video OCX Protocol.......................................................................................89
9.3.4 Video Frame Rate..........................................................................................89
9.3.5 Audio (Audio Mode and Bit Rate Settings)......................................................90
9.4 Camera..................................................................................................................92
9.4.1 Exposure........................................................................................................93
9.4.2 White Balance................................................................................................94
9.4.3 Picture Adjustment.........................................................................................96
9.4.4 IR Function.....................................................................................................97
9.4.5 Noise Reduction.............................................................................................99
9.4.6 Profile...........................................................................................................100
9.4.7 Backlight ......................................................................................................101
9.4.8 Digital Zoom.................................................................................................101
9.4.9 WDR ............................................................................................................101
9.4.10 Image Stabilizer ...........................................................................................102
9.4.11 TV System....................................................................................................103
9.5 PTZ......................................................................................................................104
9.5.1 Preset...........................................................................................................104
9.5.2 Cruise...........................................................................................................105
9.5.3 Auto Pan......................................................................................................106
9.5.4 Sequence.....................................................................................................107
9.5.5 Home Function.............................................................................................108
9.5.6 Tilt Range.....................................................................................................109
9.5.7 Privacy Mask................................................................................................109
9.5.8 PTZ Setting..................................................................................................111
2.5.9 RS485..........................................................................................................113
9.6 Logout..................................................................................................................113
Appendix A: Install UPnP Components........................................................................................114
Appendix B: IP Addresses from Decimal to Binary.......................................................................115

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Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators and maintenance
personnel who have been instructed of, and fully understand the possible hazardous
conditions and the consequences of accessing non-field-serviceable units such as the
power supplies.
The system must be unplugged before moving, or in the even that it becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the power supply
connection. It is suggested to use a direct connection to the branch circuit. Check for proper
grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable power source with
electrical overload protection. Do not overload the AC supply branch circuit that provides
power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device. The use of a
grounded wrist strap and an anti-static work pad are recommended. Avoid dust and debris in
your work area.

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Device Installation/Site Selection
The device should be installed according to specifications. This device should be operated at a
site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight and radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions where power sources
are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.
Never install or use, unless waterproof or dust-resistant is listed as a feature, the device in
the following locations:
Areas where chemicals are used.
Areas where dust, debris, or pollen is in excess.
Areas where corrosive gas, sea water or high humidity is present.
Areas where steam vapor or flammable environments is generated.
Areas where radiation, X-rays, strong electric waves, or magnetism is generated.
Areas outside of the allowable ambient operating temperature range.
Areas subject to impact or rigorous vibration.

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1. Overview
With the latest encoding technology and built-in IR LEDs, Network IR PTZ
Camera presents strong HDR and high sensitivity performance. The camera is
capable of capturing high resolution images during daylight hours and even in
pitch-black darkness.
At night, or in any environment where there is low/zero lighting, Network IR PTZ
Camera is able to provide effective illumination to the objects up to 200 meters
away, and also deliver crystal clear and image with high quality up to 30x optical
zoom lens in long distance.
With delicate mechanism design, Network IR PTZ Camera features Servo
Feedback technology, which makes the camera precisely return to the previous
position without stalling, and ensures the target monitoring region is fully
secured. IP66 International standard is also guaranteed for outdoor installation.
Furthermore, combining 0 downtime power switching technology, the camera
ensures smooth streaming without sudden power-loss.

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2. Technical Specification
Technical Specification
CAM6471LZ
Camera
Image Sensor
1/2.8”Megapixel Sony Exmor CMOS
Lens
f4.3 –129mm autofocus lens, F1.6
SNR
50dB
WDR
Yes
EIS
Yes
Day/Night ICR
Yes
IR LED
Yes, 200M
Min. Illumination
0.002 lux (B/W)
0.04 lux (Color)
Iris Control
Automatic/Manual IRIS control
Shutter Time
1/1 ~ 1/10,000s
Viewing Angle
Horizontal FOV: 62⁰(wide),2⁰(tele)
Vertical FOV: 47⁰(wide),2⁰(tele)
Camera Angle
Adjustment
Pan: 360°endless, 5°–400°/s
Tilt: -10°~ +190°, 5°–400°/s
Pan/Tilt/Zoom
Functionalities
1. 180°Horizontal Instant Flip
2. 256 preset positions
3. Preset position auto scanning
4. 30x optical zoom and 10x digital zoom, total 300x zoom
Video
Video
Compression
H.265/H.264/MJPEG
Resolution
Up to 3M (2048 x 1536)
Frame Rate
30 fps at 3 MP (2048 x 1536)
60 fps at 1080P (1920x1080)
60 fps at SXGA (1280x1024)
60 fps at 720P (1280x720))
60 fps at D1 (720x480)
60 fps VGA (640x480)
60 fps QVGA (320x240)
Video Stream
Up to 4 individually configurable streams in H.265/H.264/MJPEG
Bit Rate
64K ~ 10Mbps, VBR, CBR, controller frame rate and quality
Video Control
AGC (Auto Gain Control), AWB (Auto White Balance), BLC (Back
Light Compensation), 2D/3D Noise Reduction, Digital Image
Stabilization, Image adjustment, Privacy zone: On/Off (5 zones)
Intelligent Video
Motion Detection
Video Jack
N/A
Audio
Built-in MIC
N/A
Audio
Compression
G.711/G.726/AAC/LPCM

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Audio
Input/Output
Two-Way Audio
I/O and
Event
Managem
ent
Alarm In
4, terminal block
Alarm Out
2, terminal block
Video Buffer
N/A
Event Action
Send snapshot or video clip by FTP or email, record to local
storage, trigger DO
Network
Supported
Protocols
ARP, PPPoE, IPv4/v6, ICMP, IGMP, QoS, TCP, UDP,
DHCP, UPnP, SNMP, SMTP, RTP, RTSP, HTTP,
HTTPS, FTP, NTP, DDNS
Ethernet
RJ-45, 10/100M
System
Local Storage
MicroSD/SDHC/SDXC
RS-485
Yes
USB
N/A
SDK
Surveon SDK 2.0
Viewing
System
OS
Microsoft Windows 7/8 or above
Browser
IE 8.x or above, Safari, Chrome (via IE Tab)
Software
Surveon VMS 2.5
General
Temperature
Operation:-40°C~50°C(-40°F~122°F)
Humidity
10%~90%, No Condensation
Power
802.3at PoE+ / DC 12V / AC 24V
Power
Consumption
Max. 39W (w/o Heater )
Max. 57W (w/ Heater )
Dimension
(WxHxD)
ø207.43 x 300.39mm
Weight
3.8kg
Certification
CE/FCC/RoHS/IP66
Warranty
2 years

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2.1 Package Contents
Please check the box contains the items listed here. If any item is missing or has defects,
DO NOT install or operate the product and contact the dealer for assistance.
Outdoor
Network IR PTZ
Camera
M4 Security Screw with
Rubber
Quick Guide
CD
3-Pin
Power
Terminal
Block
14-Pin Alarm/Audio
I/O Terminal
Block
NOTE: Topurchase power adaptor, please contact the camera
manufacturer for further information.

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2.2 Dimensions

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2.3 Connectors
Refer to the diagrams below for the positions of the reset button and various
connectors of the camera. Definition of the reset button and the connectors are
given as follow.
No.
Connector
Definition
1
Audio/Alarm I/O & RS-
485
Connector *
Audio/Alarm I/O & RS-485 connection
2
Power Connector
(DC12V)
DC12V power connection
3
RJ-45 Port **
IEEE 802.3at (PoE+) 4-Pair 60W only
4
Power
Connector
(AC24V / DC28-
48V)
AC24V / DC28-48V power connection
5
BNC
For analog video output
6
Reset Button
Press the button with a proper tool for at least 20
seconds to restore the system.
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SD Card Slot
Insert the SD card into the card slot to store
videos and snapshots. Do not remove the SD
card when
the camera is powered on.
*Do NOT connect external power supply to the alarm I/O connector of the camera.
**Please contact the manufacturer for compatible PoE injector.
NOTE: DC12V power jack and AC24V / DC28-48V power connector
cannot be used at the same time in case of unexpected damage.
NOTE:It is not recommended to record with the SD card for 24/7
continuously, as it may not be able to support long term continuous data
read/write. Please contact the manufacturer of the SD card for information
regarding the reliability and the life expectancy.

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3. Camera Cabling
The outdoor models are being IP66-rated to prevent water from entering the
camera. However, water might still enter the camera if it is being improperly
installed. Please make sure the warnings below are strictly followed when
installing the camera.
Place all cables and the adaptor in dry and well-waterproofed
environments, e.g. waterproof boxes. The purpose is to prevent moisture
accumulation inside the camera and moisture penetration into cables.
While running cables, slightly bend the cables to a U-shaped curve to
make a low point (as demonstrated in the figures below). The purpose is
to prevent water from entering the camera along the cables fromabove.
The cable entry hole of the outdoor mounting kit (indicated in the figure
below) needs to be sealed with thread seal tape to avoid water from
entering the camera.

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3.1 Connectors
To power up the camera, connect the DC12V or AC24V / DC28-48V power
adaptor to the power connector of the camera and the power outlet. Refer to the
diagram and pin definition below for AC24V / DC28-48V powerconnection.
Pin
Definition
1
AC24V N
DC28-48V +
2
GND
-
3
AC24V L
DC28-48V -
Alternatively, users can use an Ethernet cable and connect it to the RJ-45 port
of the camera and an IEEE 802.3at (PoE+) 4-Pair 60W switch.
Zero Downtime Power Switching (ZDT)
When users connect DC12V power jack and the RJ-45 port at the same time,
the power input comes from the DC12V connector. If the DC12V power source
fails, the camera will switch power input seemly to the RJ-45 port until the
DC12V power source is restored.
3.2 Ethernet Cable Connection
Toconnect one end of the Ethernet cable to the RJ-45 connector of thecamera,
and plug the other end of the cable to the network switch or PC.
NOTE: In some cases, Ethernet crossover cable might be neededwhen
connecting the camera directly to the PC.
NOTE: Check the status of the link indicator and activity indicator LEDs.
If the LEDs are unlit, please check the LAN connection.
Green Link Light indicates good network connection.
Orange Activity Light flashes for network activity
indication.
3.3 Audio / Alarm I/O & RS-485 Connection
Please refer to the diagram and pin definition tables below for audio/alarm I/O &
RS-485 connection.

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Pin
Definition
Pin
Definition
Pin
Definition
Pin
Definition
1
Audio In
5
Alarm In 1
9
Alarm In 3
13
RS-485 D-
2
Audio Out
6
Alarm Out A1
10
Alarm Out B1
14
RS-485 D+
3
GND (Alarm
I/O& RS-485)
7
Alarm In 2
11
Alarm In 4
4
GND
(Audio I/O)
8
Alarm Out A2
12
Alarm Out B2

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4. System Requirements
To perform the camera via web browser, please ensure the PC is in good
network connection, and meet the system requirement as described below.
Items
System Requirement
Personal Computer
Minimum :
1. Intel®CoreTM i5-2430M @ 2.4GHz
2. 2 GB RAM or more
Recommended :
3. Intel®CoreTM i7-870 @ 2.93GHz
4. 8 GB RAM
Operating System
Windows VISTA / Windows XP / Windows 7
Web Browser
Microsoft Internet Explorer 10.0 or later
(recommended) Firefox (32-bit)
Safari
Network Card
10Base-T (10 Mbps) or 100Base-TX (100 Mbps) or
1000Base-T operation
Viewer
ActiveX control plug-in for Microsoft IE
Apple QuickTime 7.7.7 or Before for Firefox
NOTE: The ITE is to be connected only to PoE networks without routing
to the outside plant or equivalent description.
5. Access Camera
For initial access to the camera, users can search the camera through the
installer program: DeviceSearch.exe, which can be found in “Device Search”
folder in the supplied CD.
Accessing the Camera by Device Search Software
Step 1: Double click on the program Device Search.exe.
Step 2: After its window appears, click on the <Device Search> button on the
top. All the finding IP devices will be listed in the page.
Step 3: Find the camera in the list by its IP address and click on it. The default
IP address of the camera is: 192.168.0.250.
Step 4: The default IP address of the camera may not be in the same LAN as

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the IP address of the PC. If so, the IP address of the camera needs to
be changed. Right click on the camera and click <Network Setup>.
Meanwhile, record the MAC address of the camera, for future
identification.
Step 5: The <Network Setup> page will come out. Select <DHCP> and click
<Apply> down the page. The camera will be assigned with a new IP
address.
Step 6: Click <OK> on the Note of setting change. Wait for one minute to re-
search the camera.
Step 7: Click on the <Device Search> button to re-search all the devices. Find
the camera in the list by its MAC address. Then double click or right
click and select <Browse> to access the camera directly via a web
browser.
Step 8: A prompt window requesting for default username and password will
appear. Enter the default username and password shown below to
login to the camera.
Login ID
Password
Admin
1234
NOTE: ID and password are case sensitive.
NOTE: It is strongly advised that administrator‟s password be
altered for the security concerns. Refer to the Network IR PTZ
Camera Menu Tree in the supplied CD for further details.
Installing DCViewer Software Online
For the initial access to the camera, a client program, DCViewer, will be
automatically installed to the PC when connecting to the camera.
If the web browser doesn‟t allow Viewer installation, please check the Internet
security settings or ActiveX controls and plug-ins settings (refer to section Setup
Internet Security) to continue the process.
The Information Bar (just below the URL bar) may come out and ask for
permission to install the ActiveX Control for displaying video in browser.
Right click on the Information Bar and select <Install ActiveX Control…> to allow

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the installation. A security warning window will pop up. Click on <Install> to carry
on software installation.
The download procedure of DCViewer software is specified as follows.
Step 1: In the DCViewer installation window, click on <Next> to start the
installation.
Step 2: A status bar will be displayed to show the installation progress.
After the installation is completed, click on <Finish> to exit the
installation process.
Step 3: Click on <Finish> to close the DCViewer installation page.

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Once the Viewer is successfully installed, the Home page of the camera will be
shown as the figure below.
Zoom and Focus Adjustment
The live image will be displayed on the Home page when the
camera is successfully accessed. If zoom or focus is not at the desired position,
please use the function buttons on the Home page for adjustment. Refer to the
Network IR PTZ Camera Menu Tree in the supplied CD for more details about
the function buttons.