Surveon CAM4 Series User manual

CAM4xxx Series
User Manual
Release 1.8

2
All Rights Reserved © Surveon Technology 2014
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written consent of
Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaim any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Surveon
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any
person of such revisions or changes. Product specifications are also subject to
change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other
names prefixed with “SMR” and “EMR” are trademarks of Surveon Technology
Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft
Corporation.
Linux is a trademark of Linux Torvalds.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.

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Revision History
Ver Version
Description
Date
1.0
Initial release: All the CAM4xxx series
models are put into this manual; both
hardware and software aspects are
covered.
April 2012
1.1
New model: CAM4311/4371 added.
June 2012
1.2
New model: CAM4321 added.
September 2012
1.3
New models added.
August 2013
1.4
UI Modified.
November 2013
1.5
Add new controller icons
December 2013
1.6
New models CAM4221 / 4211 added
EOL models removed
January 2014
1.7
New model: CAM4471MP added
February 2014
1.8
Installation methods of CAM42xx added
February 2014

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Table of Contents
Copyright Statement .........................................................................2
Revision History ...............................................................................3
Table of Contents .............................................................................4
Safety Precautions ............................................................................9
Device Site Recommendations..............................................................9
Chapter 1. Product Overview............................................................. 10
1.1. Network Camera Introduction ................................................... 10
1.2. Features and Benefits ............................................................. 11
1.3. Technical Specifications .......................................................... 13
Model List for CAM4xxx Series........................................................ 13
Specifications for CAM4211/4221 .................................................... 14
Specifications for CAM4310 ........................................................... 16
Specifications for CAM4311/4321 .................................................... 18
Specifications for CAM4360/4365 .................................................... 20
Specifications for CAM4361/4371 .................................................... 22
Specifications for CAM4471V/4471M/4471MP ...................................... 24
Specifications for CAM4571M ......................................................... 26
Chapter 2. Hardware Overview .......................................................... 28
2.1. Overview............................................................................. 28
Side View ................................................................................ 28
Indoor: Fixed Lens (CAM4310/4311) ............................................ 28
Indoor: Fixed Lens (CAM4211) ................................................... 28
Indoor: Varifocal Lens (CAM4321)............................................... 29
Indoor: Varifocal Lens (CAM4221)............................................... 29
Outdoor (CAM4360/4361/4365/4371/4571) ................................... 29
Top View and Bottom View ........................................................... 30
Indoor (CAM4310/4311/4321) ................................................... 30
Outdoor (CAM4360/4361/4365/4371/4571) ................................... 30

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Indoor (CAM4211) ................................................................. 31
Indoor (CAM4221) ................................................................. 31
2.2. Functions ............................................................................ 32
2.3. Installation........................................................................... 36
Installing the Dome Camera .......................................................... 36
2.4. Hardware Installation (CAM4221/-4211)....................................... 41
2.5. Adjustment (CAM4221/-4211) ................................................... 43
2.5.1. 3-axis Gimbal Mechanism: .................................................... 43
2.5.2. Focus Adjuster and Field of View Adjuster (for CAM4221 only): ....... 43
2.6. Wiring (CAM4221/-4211).......................................................... 44
2.7. Reattachment (CAM4221/-4211) ................................................ 46
2.8. Camera Deployment ............................................................... 47
2.9. Before You Start.................................................................... 47
Chapter 3. Connecting to the Network Camera....................................... 48
3.1. Connecting with a Web Browser ................................................ 49
Obtaining IP address through the IP Utility......................................... 49
Connecting to the Network Camera ................................................. 50
Logging into the System............................................................... 51
Installing Active X Components in Internet Explorer.............................. 52
Logging Out of the System ............................................................ 53
Using the Help Interface .............................................................. 54
3.2. Connecting with an RTSP Player ................................................ 55
Chapter 4. Configuration through the Web Interface ............................... 56
4.1. Interface Layout.................................................................... 58
Control Descriptions ................................................................... 59
4.2. Settings............................................................................... 62
General .................................................................................. 62
Basic Settings ...................................................................... 62
User Account....................................................................... 64
Date & Time ....................................................................... 67
Network ................................................................................. 69

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Network Configuration ........................................................... 69
Port Settings ....................................................................... 71
UpnP ................................................................................ 73
Video & Audio Settings ................................................................ 74
Basic Settings ...................................................................... 74
Image Appearance Settings ...................................................... 76
Image Appearance (for CAM4211/4221) ....................................... 76
Image Appearance (for CAM4311/4321) ....................................... 80
Image Appearance (for CAM4361)............................................... 83
Image Appearance (for CAM4371)............................................... 88
Image Appearance (for CAM4310/4360/4365) ................................ 97
Image Appearance (for CAM4471V/4471M/4471MP, CAM4571M) .......... 101
Video Streams .................................................................... 109
Video Streams (for CAM4471V/4471M/4471MP, CAM4571M) ............... 111
ROI Settings ....................................................................... 113
Audio Settings .................................................................... 114
PTZ ...................................................................................... 115
Recording............................................................................... 116
Recording Basic Settings (for CAM4211/4221)............................... 116
Recording Basic Settings ........................................................ 117
Recorded File Management ..................................................... 120
Event Notification..................................................................... 122
Event Server ...................................................................... 122
Event Alert Action................................................................ 125
Motion Detection ................................................................. 126
Tampering Detection ............................................................ 128
DI & DO ............................................................................ 129
Event Settings .................................................................... 131
System .................................................................................. 138
MicroSD Card Management...................................................... 138
Basic Settings ..................................................................... 138

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MicroSD Card Management...................................................... 139
System Status ..................................................................... 139
System Log ........................................................................ 140
Firmware Upgrade ............................................................... 141
Configuration Upgrade .......................................................... 141
Emergency Recovery Procedure................................................ 142
Resetting to Factory Default Settings ......................................... 142
Export/Import & Reboot ........................................................ 144
Chapter 5. Configuration through the IP Utility .................................... 145
5.1. Overview........................................................................... 147
5.2. Installing the IP Utility .......................................................... 147
5.3. IP Utility Basics ................................................................... 149
Starting the IP Utility ................................................................. 149
IP Utility Main Screen................................................................. 149
Exiting the IP Utility .................................................................. 150
5.4. Camera Actions ................................................................... 151
Search................................................................................... 151
Login .................................................................................... 152
Properties .............................................................................. 154
Delete from Tool ...................................................................... 156
Select All ............................................................................... 157
Rebooting Camera .................................................................... 158
Set IP.................................................................................... 159
Link to Camera Web Interface ...................................................... 161
Link to Camera ................................................................... 161
Link to Camera User Manager .................................................. 162
5.5. Camera Group Actions........................................................... 163
Add Group .............................................................................. 163
Delete Group........................................................................... 165
Rename Group......................................................................... 166
Move to Group ......................................................................... 168

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Copy to Group ......................................................................... 170
5.6. Configuration Settings........................................................... 172
Download Configuration.............................................................. 173
Update Configuration................................................................. 174
5.7. Firmware Actions ................................................................ 175
Update Firmware...................................................................... 175
5.8. Focus Tool ......................................................................... 177

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Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the
power supply connection. It is suggested to use a direct connection to the
branch circuit. Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable
power source with electrical overload protection. Do not overload the AC
supply branch circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device.
The use of a grounded wrist strap and an anti-static work pad are
recommended. Avoid dust and debris in your work area.
Device Site Recommendations
The device should be installed according to specifications. This device should
be operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight
and radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.

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Chapter 1. Product Overview
1.1. Network Camera Introduction
CAM4xxx series are professional network cameras that use Internet Protocol (IP) to
transmit video streams and control signals over networks. Capable of operating
over both LANs and WANs, they provide a complete budget-conscious remote
surveillance solution that are ultra clear and highly integrated. CAM4xxx series
combine a user-friendly interface and simplified installation with a powerful
feature set to provide users an easy upgrade path to new digital surveillance
system in a virtual environment. These highlights make CAM4xxx series ideal
choices for environments that require remote surveillance or video transmission.

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1.2. Features and Benefits
4xxx series IP camera is a cutting-edge digital video transmission device. It can
compress and transmit real-time images of outstanding quality using a
reasonable amount of bandwidth through a standard TCP/IP network. The
following features make this IP camera an outstanding choice when building an
intelligent IP surveillance system:
High Video Quality
High image quality is essential in security surveillance applications. It is
important to be able to clearly capture an incident in progress and
identify persons or objects involved. A network camera gives exceptional
video quality, even greater than that of traditional analog cameras, which
means that more detail or larger areas can be covered.
H.264/MPEG-4/MJPEG Compression
Motion JPEG, MPEG-4, and H.264 (also known as MPEG-4 Part 10/AVC),
each employ different techniques to reduce the amount of data
transferred and stored in a network video system. Network cameras that
support multiple compression standards are ideal for maximum flexibility
and integration possibilities.
Dual Streaming
Dual-stream design enables simultaneous support of real-time video
monitoring, video recording, or mobile viewing applications which require
different resolutions, compression formats and frame rates.
MicroSD/SDHC card slot
IP surveillance relies on network connectivity, making it susceptible to
attacks on the network between the camera and recording facilities. With
onboard recording capability, our network cameras can truly be online
24/7. The microSD/SDHC card slot design ensures sufficient recording
capacity for an over-weekend period even at full frame rate and high
resolution.
Tampering Detection
This is an intelligent video analytics application available only in selected
network cameras in the market. When a camera is manipulated in any way
(e.g. accidental redirection, blocking, defocusing, spray-painted, covered
or damaged), it can automatically trigger recording and alert notifications.

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Power-over-Ethernet
The built-in Power-over-Ethernet support reduces cabling and installation
costs, and enables users to consolidate power facilities for higher
reliability. With PoE, a camera can still operate in the event of a power
failure if it is connected to a centralized backup power with an
Uninterruptible Power Supply.
IR LED Illuminators
With the built-in IR illuminators, the camera is capable of working in low
light conditions, with a range up to 15m.

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1.3. Technical Specifications
Model List for CAM4xxx Series
CAM4211
D/N 3-Axis IP Fixed Dome
CAM4221
D/N 3-Axis IP Fixed Dome
CAM4310
2M IP Fixed Dome
CAM 4311
2M D/N IP Fixed Dome
CAM 4321
Full HD D/N Fixed Dome
CAM4360
2M D/N Outdoor IP Fixed Dome
CAM4361
2M D/N Outdoor IP Fixed Dome with Individual ISP
CAM4365
3M D/N Outdoor IP Fixed Dome
CAM4371
Full HD Auto Focus D/N Outdoor IP Fixed Dome
CAM4471V
3M HDR D/N Outdoor IP Fixed Dome
CAM4471M
3M Auto Focus D/N Outdoor IP Fixed Dome
CAM4471MP
3M Auto Focus D/N Outdoor IP Fixed Dome
CAM4571M
5M Auto Focus D/N Outdoor IP Fixed Dome

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Specifications for CAM4211/4221
Model Name
CAM4211
CAM4221
Description
Megapixel Day&Night 3-Axis Fixed
Dome Network Camera
Megapixel Day&Night 3-Axis
Dome Network Camera
Image Sensor
1/4" megapixel progressive scan CMOS
Lens
f2.8 mm, F1.8
f2.8-12 mm varifocal lens, F1.4
SNR
48dB
WDR
Yes
Day/Night ICR
Yes
IR LED
Yes (10M)
N/A
Min Illumination
0.01 Lux @ F1.8 (B/W)
0.1 Lux @ F1.8 (Color)
0.01 Lux @ F1.4 (B/W)
0.1 Lux @ F1.4 (Color)
Iris Control
Fixed
Fixed
Viewing Angle
Diagonal: 92°
Horizontal: 79°
Vertical: 49°
Diagonal: 87.6°~27.83°
Horizontal: 73°~23.4°
Vertical: 44.8°~14.8°
Camera Angle
Adjustment
Pan 0º ~340º
Tilt 20º ~90º
Rotate ±170 º
Pan 0º ~340º
Tilt 20º ~90º
Rotate ±110 º
Pan/Tilt/Zoom
Functionalities
N/A
Shutter Time
1/2 ~ 1/50,000 s
Video Compression
H.264/MJPEG
Resolution
Up to 1280 x 800
Video FPS
30 fps at WXGA (1280 x 800)
30 fps at HD720 (1280 x 720)
30 fps at D1 (720 x 480)
30 fps at VGA (640 x 480)
30 fps at QVGA (320 x 240)
Video Control
AGC (Auto Gain Control),
AWB (Auto White Balance),
AES (Auto Electronic Shutter),
BLC (Back Light Compensation),
Image Adjustment
Video Stream
Dual stream at H.264 and MJPEG simultaneously
Bit Rate
64K ~ 10Mbps, VBR, CBR, controller frame rate and quality
Intelligent Video
Motion Detection,
Tampering Detection
(blocked, redirected, defocused, or spray-painted)
Video Jack
N/A
Audio
Yes
Audio Compression
16KHz, ADPCM/G.711
Audio Input/Output
3.5mm phone jack (optional)
Alarm In/Out
1, terminal block (optional)

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Video Buffer
5 second pre-alarm, 5 second post-alarm
Event Action
Send snapshot or video clip by FTP or email, record to NAS, record to local
storage, trigger DO
Supported Protocols
IPv4, ARP, TCP, UDP, ICMP, IGMP, DHCP, NTP, DDNS, SMTP, FTP, HTTP, CIFS,
PPPoE, UPnP, RTP, RTSP, RTCP, 3GPP, ONVIF
Ethernet
10/100 Base-T / RJ45
Local Storage
microSD/SDHC x 1
(Class 4/Class 6)
RS-485
N/A
USB
N/A
SDK
SDK 2.0
OS
Microsoft Windows XP/Vista/7
Browser
Microsoft IE 6.0 or above
Software
VMS 2.5
Temperature
Operation: -10°C~ 50°C (14°F~122°F)
Humidity
5 to 90%
Power
12VDC 1.5A；PoE (IEEE 802.3af) with Class 3
Power Consumption
Max. 7W
Max. 5W
Dimension
o110mm x 100mm (H)
o110mm x 100mm (H)
Weight
Net: 345g
Gross: 5850g
Net: 345g
Gross: 5850g
Certification
Safety: LVD
EMC: FCC, CE

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Specifications for CAM4310
Model Name
CAM4310
Description
2M IP Fixed Dome
Image Sensor
1/2.7" 2 megapixel progressive scan CMOS
Lens
4.2 mm, F1.8 (default)
SNR
48dB
WDR
N/A
Day/Night ICR
N/A
IR LED
N/A
Min Illumination
0.5 Lux @ F1.0
0.5 Lux @ F1.0 (Color)
Iris Control
N/A
Viewing Angle
Diagonal:89°
Horizontal:71°
Vertical:49.5°
Camera Angle
Adjustment
Pan 0° ~340°
Tilt 30° ~90°
Pan/Tilt/Zoom
Functionalities
N/A
Shutter Time
1/30~1/50,000 s
Video Compression
H.264/MPEG-4/MJPEG
Resolution
Up to 1920 x 1080
Video FPS
25 fps at 1080P (1920 x 1080)
30 fps at SXGA (1280 x 1024)
30 fps at HD720 (1280 x 720)
30 fps at D1 (720 x 480)
30 fps at VGA (640 x 480)
30 fps at QVGA (320 x 240)
Video Control
AGC (Auto Gain Control),
AWB (Auto White Balance),
AES (Auto Electronic Shutter),
BLC (Back Light Compensation),
image adjustment
Video Stream
Dual stream at H.264, MPEG-4, and MJPEG simultaneously
Bit Rate
64K ~ 6Mbps, VBR, CBR, controller frame rate and quality
Intelligent Video
Motion Detection
Video Jack
N/A
Audio
2 Way Audio, Built-in MIC
Audio Compression
32KHz, ADPCM
Audio Input/Output
3.5mm phone jack
Alarm In/Out
N/A
Video Buffer
5 second pre-alarm, 30 second post-alarm

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Event Action
Send snapshot or video clip by FTP or email, record to NAS, record to local
storage, trigger DO
Supported Protocols
IPv4, ARP, TCP, UDP, ICMP, DHCP, NTP, DDNS, SMTP, FTP, HTTP, CIFS, PPPoE,
UPnP, RTP, RTSP, RTCP, 3GPP
Ethernet
10/100 Base-T/RJ45
Local Storage
microSD/SDHC x 1
(Class 2/Class 4/Class 6)
RS-485
1 (2 pin on terminal block)
USB
N/A
SDK
SDK 2.0
OS
Microsoft Windows XP/Vista/7
Browser
Microsoft IE 6.0 or above
Software
VMS 2.4.1
Temperature
Operation: -10~50°C (14~122°F)
Storage: -30~60°C (-22~140°F)
Humidity
5 to 90%
Power
12VDC 1.5A；PoE (IEEE 802.3af) with Class 3
Power Consumption
Max. 7.5W
Dimension
ø128.8mm x 98.6mm (H)
ø5.07” x 3.88”(H)
Weight
Net: 620g (1.37lb.)
Gross: 1290g (2.85lb.)
Certification
Safety: LVD
EMC: FCC, CE

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Specifications for CAM4311/4321
Model Name
CAM4311
CAM4321
Description
2M D/N IP Fixed Dome
Full HD D/N Fixed Dome
Image Sensor
1/2.7" 2 megapixel progressive scan CMOS
Lens
4.0 mm, F2.0
3.3 - 12 mm varifocal lens, F1.4
SNR
48dB
WDR
Yes
Day/Night ICR
Yes
IR LED
Yes (10M)
Yes (20M)
Min Illumination
0.01 Lux @ F1.2 (B/W)
0.1 Lux @ F1.2 (Color)
Iris Control
N/A
DC drive
Viewing Angle
Diagonal: 101.7°°
Horizontal: 87.7°°
Vertical: 48°
Diagonal: 99°~37.3°
Horizontal: 79.3°~29.8°
Vertical: 59.5°~22.4°
Camera Angle
Adjustment
Pan 0º ~340º
Tilt 30º ~90º
Pan/Tilt/Zoom
Functionalities
N/A
Shutter Time
1/30 ~ 1/50,000 s
Video Compression
H.264/MPEG-4/MJPEG
Resolution
Up to 1920 x 1080
Video FPS
25 fps at 1080P (1920 x 1080)
30 fps at SXGA (1280 x 1024)
30 fps at HD720 (1280 x 720)
30 fps at D1 (720 x 480)
30 fps at VGA (640 x 480)
30 fps at QVGA (320 x 240)
Video Control
AGC (Auto Gain Control),
AWB (Auto White Balance),
AES (Auto Electronic Shutter),
BLC (Back Light Compensation),
Image Adjustment
Video Stream
Dual stream at H.264, MPEG-4, and MJPEG
Bit Rate
64K ~ 10Mbps, VBR, CBR, controller frame rate and quality
Intelligent Video
Motion Detection,
Tampering Detection
(blocked, redirected, defocused, or spray-painted)
Video Jack
N/A
Yes (BNC)
Audio
N/A
Audio Compression
N/A
Audio Input/Output
N/A
Alarm In/Out
N/A

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Video Buffer
5 second pre-alarm, 30 second post-alarm
Event Action
Send snapshot or video clip by FTP or email, record to NAS, record to
local storage, trigger DO
Supported Protocols
IPv4, ARP, TCP, UDP, ICMP, DHCP, NTP, DDNS, SMTP, FTP, HTTP, CIFS,
PPPoE, UPnP, RTP, RTSP, RTCP, 3GPP
Ethernet
10/100 Base-T / RJ45
Local Storage
microSD/SDHC x 1
(Class2/Class 4/Class 6)
RS-485
N/A
USB
N/A
SDK
SDK 2.0
OS
Microsoft Windows XP/Vista/7
Browser
Microsoft IE 6.0 or above
Software
VMS 2.4.7
Temperature
Operation: -10°C~ 50°C (14°F~122°F)
Storage: -30°C ~ 60°C (-22°F~140°F)
Humidity
5 to 90%
Power
12VDC 1.5A；PoE (IEEE 802.3af) with Class 3
Power Consumption
Max. 7.5W
Dimension
ø128.8mm x 98.6mm (H)
ø5.07” x 3.88”(H)
ø128.8mm x 115mm (H)
ø5.07” x 4.52" (H)
Weight
Net: 620g (1.37lb.)
Gross: 1290g (2.85lb.)
Net: 700g (1.54lb.)
Gross: 1370g (3.00lb.)
Certification
Safety: LVD
EMC: FCC, CE

20
Specifications for CAM4360/4365
Model Name
CAM4360
CAM4365
Description
2M D/N Outdoor
IP Fixed Dome
3M D/N Outdoor
IP Fixed Dome
Image Sensor
1/2.7" 2 megapixel progressive scan
CMOS
1/2.8" 3 megapixel SONY low light
CMOS
Lens
3~10 mm motor lens, F1.3
SNR
48dB
WDR
N/A
Yes
Day/Night ICR
Yes
IR LED
Yes (15M)
Min Illumination
0 Lux (IR LEDs on)
0.5 Lux @ F1.0 (Color)
0 Lux (IR LEDs on)
0.1 Lux @ F1.3 (Color)
Iris Control
DC drive
Viewing Angle
Diagonal: 129°~34°
Horizontal: 100°~27°
Vertical: 73°~20°
Camera Angle
Adjustment
Pan 0º~340º
Tilt 30º~90º
Pan/Tilt/Zoom
Functionalities
N/A
Shutter Time
1/7.5 ~ 1/100,000s
Video Compression
H.264/MPEG-4/MJPEG
Resolution
Up to 1920 x 1080
Up to 2048 x 1536
Video FPS
25 fps at 1080P (1920 x 1080)
30 fps at SXGA (1280 x 1024)
30 fps at HD720 (1280 x 720)
30 fps at D1 (720 x 480)
30 fps at VGA (640 x 480)
30 fps at QVGA (320 x 240)
20 fps at QXGA (2048 x 1536)
30 fps at 1080P (1920 x 1080)
30 fps at SXGA (1280 x 1024)
30 fps at HD720 (1280 x 720)
30 fps at VGA (640 x 480)
30 fps at QVGA (320 x 240)
Video Control
AGC (Auto Gain Control),
AWB (Auto White Balance),
AES (Auto Electronic Shutter),
BLC (Back Light Compensation),
Image Adjustment
Video Stream
Dual stream at H.264, MPEG-4, and MJPEG simultaneously
Bit Rate
64K ~ 6Mbps, VBR, CBR, controller frame rate and quality
Intelligent Video
Motion Detection
Video Jack
N/A
Audio
2 Way Audio
Audio Compression
32KHz, ADPCM
Audio Input/Output
3.5mm phone jack
Alarm In/Out
2/1, terminal block