Suzohapp CUBE HOPPER MKII Troubleshooting guide

Intelligent Cube Hopper MKII Rev 2.0
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CUBE HOPPER®MKII
Instruction - Service Manual
Intelligent Cube Hopper
Model 10-18XX-XX
Version 2.0 / Apr 2013
A new design to solve most of your payout problems!
Approved

Intelligent Cube Hopper MKII Rev 2.0
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TABLE OF CONTENTS
REFERENCE CHART ............................................................................................................................. 3
Instruction Manual ................................................................................................................................... 5
1. Standard hopper for different applications ....................................................................................... 5
1.1. Features................................................................................................................................... 5
1.2. Disassembly ............................................................................................................................ 5
Service Manual ........................................................................................................................................ 6
2. Electrical features ............................................................................................................................. 6
2.1. Connections............................................................................................................................. 6
3. Interface signals ............................................................................................................................... 7
3.1. Low Level Pins......................................................................................................................... 7
3.2. Start input ................................................................................................................................ 7
3.3. Mode input ............................................................................................................................... 7
3.4. Busy / Ready output ................................................................................................................ 7
3.5. Coin Exit output ....................................................................................................................... 7
3.6. VIN........................................................................................................................................... 7
3.7. Signal Gnd ............................................................................................................................... 7
3.8. Motor control............................................................................................................................ 8
3.9. Current consumption ............................................................................................................... 8
3.10. Power supply requirements ..................................................................................................... 8
3.11. Coin counting........................................................................................................................... 8
4. Hopper Operation............................................................................................................................. 9
4.1. Mode’s ..................................................................................................................................... 9
4.2. Continuous mode .................................................................................................................... 9
4.3. Continuous mode normal operation ........................................................................................ 9
4.4. Continuous mode anti-jam operation ..................................................................................... 10
4.5. Logic mode ............................................................................................................................ 11
4.6. Logic mode normal operation................................................................................................. 11
4.7. Logic mode anti-jam operation............................................................................................... 12
4.8. Pulsed mode.......................................................................................................................... 13
4.9. Pulsed mode normal operation .............................................................................................. 13
4.10. Pulsed mode anti-jam operation ............................................................................................ 13
5. Mechanical features ....................................................................................................................... 14
5.1. Dimensions & Weight ............................................................................................................ 14
5.2. Removing the Motor and Gearbox ........................................................................................ 14
5.3. Coin routing ........................................................................................................................... 14
6. Maintenance ................................................................................................................................... 15
6.1. Removing and re-installing the hopper.................................................................................. 15
6.2. Cleaning and Materials .......................................................................................................... 15
7. Troubleshooting.............................................................................................................................. 15
7.1. Coins fail to unjam ................................................................................................................. 15
7.2. Motor fails to run. ................................................................................................................... 15
7.3. Over payout of coins.............................................................................................................. 15
7.4. Under payout of coins............................................................................................................ 15
7.5. No payout signal .................................................................................................................... 15
8. Optional add-ons ............................................................................................................................ 16
8.1. Cup extension (Part No. 10-0200)......................................................................................... 16
8.2. Cube Hopper spillage cover (Part No. 10-0005) ................................................................... 16

Intelligent Cube Hopper MKII Rev 2.0
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REFERENCE CHART
Model no.10-18XX-10
Diameter 15.40 to 17.55mm. Thickness 1.30 to 1.70mm.
Disc is marked "1" (Part no. 10-0240-1).
Use coin insert plate 9(Part no. 10-0238-9)
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-15
Diameter 18.00 to 18.99mm. Thickness 1.50 to 2.09mm.
Disc is marked "2" (Part no. 10-0240-2).
Use coin insert plate 11 (Part no. 10-0238-11).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-18
Diameter 18.00 to 18.99mm. Thickness 2.10 to 3.20mm.
Disc is marked "3" (Part no. 10-0240-3).
Use coin insert plate 11 (Part no. 10-0238-11).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-20
Diameter 19.00 to 22.09mm. Thickness 1.50 to 2.09mm.
Disc is marked "2" (Part no. 10-0240-2).
Use coin insert plate A(Part no. 10-0238).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-22
Diameter 19.00 to 22.09mm. Thickness 1.30 to 1.45mm.
Disc is marked "22" (Part no. 10-0240-22).
Use coin insert plate A(Part no. 10-0238).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-30
Diameter 19.00 to 22.09mm. Thickness 2.10 to 3.20mm.
Disc is marked "3" (Part no. 10-0240-3).
Use coin insert plate A(Part no. 10-0238).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-40
Diameter 22.10 to 23.89mm. Thickness 1.50 to 2.09mm.
Disc is marked "4" (Part no. 10-0240-4).
Use coin insert plate B1 (Part no. 10-0238-1).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-41
Diameter 23.90 to 25.59mm. Thickness 1.50 to 2.09mm.
Disc is marked "4" (Part no. 10-0240-4).
Use coin insert plate B2 (Part no. 10-0238-2).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-44
Diameter 22.10 to 23.89mm. Thickness 1.30 to 1.45mm.
Disc is marked "44" (Part no. 10-0240-44).
Use coin insert plate B1 (Part no. 10-0238-1).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-50
Diameter 22.10 to 23.89mm. Thickness 2.10 to 3.20mm.
Disc is marked "5" (Part no. 10-0240-5).
Use coin insert plate B1 (Part no. 10-0238-1).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-51
Diameter 23.90 to 25.59mm. Thickness 2.10 to 3.20mm.
Disc is marked "5" (Part no. 10-0240-5).
Use coin insert plate B2 (Part no. 10-0238-2).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-80
Diameter 30.10 to 31.00mm. Thickness 1.50 to 2.09mm.
Disc is marked "8" (Part no. 10-0240-8).
Use coin insert plate 5 (Part no. 10-0238-5).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-83
Diameter 25.60 to 27.89mm. Thickness 1.50 to 2.09mm.
Disc is marked "8" (Part no. 10-0240-8).
Use coin insert plate C1 (Part no. 10-0238-3).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-84
Diameter 27.90 to 30.09mm. Thickness 1.50 to 2.09mm.
Disc is marked "8" (Part no. 10-0240-8).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-85
Diameter 30.10 to 31.00mm. Thickness 1.50 to 2.09mm.
Disc is marked "8" (Part no. 10-0240-8).
Use coin insert plate 5(Part no. 10-0238-5).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-93
Diameter 25.60 to 27.89mm. Thickness 2.10 to 3.20mm.
Disc is marked "9." (Part no. 10-0240-9).
Use coin insert plate C1 (Part no. 10-0238-3).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-94
Diameter 27.90 to 30.09mm. Thickness 2.10 to 3.20mm.
Disc is marked "9." (Part no. 10-0240-9).
Use coin insert plate C2 (Part no. 10-0238-4).
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-95
Diameter 30.10 to 31.00mm. Thickness 2.10 to 3.20mm.
Disc is marked "9." (Part no. 10-0240-9).
Use coin insert plate 5(Part no. 10-0238-5).
Coin bridge no mark (Part no. 10-0239).
THE “EURO-HOPPERS”
Model no.10-18XX-25, "Euro-hopper"
Special hopper for €0.20 coins.
Disc is marked "99". (Part no. 10-0240-99).
Use coin insert plate 7(Part no. 10-0238-7).
Coin bridge marked 10-0239-3 (Part no. 10-0239-3).
Special Euro Coin Bridge€0.20, €0.50, €1.00 and €2.00
coins.
Model no.10-18XX-99, "Euro-hopper"
For €0.50, €1.00 and €2.00 coins.
Disc is marked "99". (Part no. 10-0240-99).
Use coin insert plate B1 (Part no. 10-0238-1).
Coin bridge marked 10-0239-3 (Part no. 10-0239-3).
Special Euro Coin Bridge€0.20, €0.50, €1.00 and €2.00
coins.
THE “SPECIAL-HOPPERS”
Model no.10-18XX-82 “Special-hopper”
For 50 pence UK coins.
Disc is marked "8" (Part no. 10-0240-8).
Use coin insert plate B2 (Part no. 10-0238-2)
Coin bridge no mark (Part no. 10-0239).
Model no.10-18XX-88 “Special-hopper”
For CHF 0.50 coins.
Disc is marked "22" (Part no. 10-0240-22).
Use coin insert plate 11 (Part no. 10-0238-11)
Coin bridge no mark (Part no. 10-0239).

Intelligent Cube Hopper MKII Rev 2.0
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Payout discs
Mark on disc
New Old Diameter* Thickness* Part no.
1 15.40 - 17.55 1.30 - 1.70 10-0240-1
2 A 18.00 - 22.09 1.50 - 2.09 10-0240-2
22 18.00 - 22.09 1.30 - 1.45 10-0240-22
3 AA 18.00 - 22.09 2.10 - 3.20 10-0240-3
4 B 22.10 - 25.59 1.50 - 2.09 10-0240-4
44 22.10 - 25.59 1.30 - 1.45 10-0240-44
5 BB 22.10 - 25.59 2.10 - 3.20 10-0240-5
6. C 25.60 - 30.09 1.50 - 2.09 10-0240-6
7 CC 25.60 - 30.09 2.10 - 3.20 10-0240-7
8 25.60 - 31.00 1.50 - 2.09 10-0240-8
9. 25.60 - 31.00 2.10 - 3.20 10-0240-9
99 €0.20 - €0.50 - €1.= - €2.= 10-0240-99
Coin insert plates
Mark on plate Diameter* Part no.
9. 15.40 - 17.55 10-0238-9
11 18.00 - 18.99 10-0238-11
A 19.00 - 22.09 10-0238
B1 22.10 - 23.89 10-0238-1
B2 23.90 - 25.59 10-0238-2
C1 25.60 - 27.89 10-0238-3
C2 27.90 - 30.09 10-0238-4
5 30.10 - 31.00 10-0238-5
7 special €0.20 10-0238-7
*all sizes are in millimetres (mm)
PLEASE NOTE:
Changes have been made to the previously used
configuration of the Cube Hopper.
Payout disc 10-0240-6: replaced by 10-0240-8.
Payout disc 10-0240-7: replaced by 10-0240-9.
Hopper 10-1800-60: replaced by 10-1800-83.
Hopper 10-1800-61: replaced by 10-1800-84.
Hopper 10-1800-70: replaced by 10-1800-93.
Hopper 10-1800-71: replaced by 10-1800-94.
Which hopper to use for which Euro-coin:
€0.01 10-1800-10 €0.20 10-1800-25
€0.02 10-1800-15 €0.50 10-1800-99
€0.05 10-1800-20 €1.00 10-1800-99
€0.10 10-1800-20 €2.00 10-1800-99

Intelligent Cube Hopper MKII Rev 2.0
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Congratulations on your purchase of this INTELIGENT CUBE HOPPER MKII
and thank you for having confidence in our SUZOHAPP quality products
Instruction Manual
1. Standard hopper for different applications
The CUBE HOPPER is a single coin payout system made universal by using the relevant payout disc and
coin insert plate (see Reference Chart).
It can be used with all round coins with a diameter between 15.40 and 31.00mm and a thickness ranging
from 1.30 to 3.20mm.
1.1. Features
The hopper is square and easy to mount by means of a standard mounting-bracket (included).
By using a unique “sun and planet” gearbox system this hopper offers the possibility to contain and count
up to 1,000 coins of €0.50 (if fitted with two cup-extensions).
The hopper is protected by an auto-reverse anti-jam system and has an indirect optical readout.
A low level sensing detection is integrated into the coin cup and can be connected to pin 1 and 2 of the
connector.
When using the correct pin on the connector, the hopper operates on a low safe voltage
(12VDC or 24VDC).
PLEASE NOTE:
This unit was not designed to be used solely as a coin counter. Before starting a payout, there should
already be coins present in the coin cup. These coins should be at rest before payout occurs. The motor
should only be active while a payout is in progress.
1.2. Disassembly
How to remove the disc
a) Slide the yellow button on the back to “down” position.
b) Remove the coin cup by sliding it upwards and lift the cup from the platform.
c) You are now able to remove the disc from the platform.
How to remove the coin insert plate
a) Remove the cup and disc from the platform as described above.
b) Remove the outlet bridge by pulling it up firmly.
c) Gently lift up the coin insert plate using a small screwdriver.
How to re-configure the Cube Hopper
a) Remove the coin cup.
b) Remove the disc and/or coin insert plate (if necessary) and replace them with the ones necessary to
achieve the desired configuration.
Before placing the new disc onto the platform:
I) Please check that the correct coin insert plate is mounted on the platform under the bridge.
(See Reference Chart)
II) Don't forget to put the black Teflon bearing in the centre of the platform. Make sure that the
metal ring in the disc is present as well.
c) Bring the coin cup onto the platform and slide the yellow button to the up position to lock it in place.
NOTE: Please look up the correct configuration for your hopper in the Reference Chart.

Intelligent Cube Hopper MKII Rev 2.0
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HOPPER
RS232
Service Manual
2. Electrical features
2.1. Connections
Pin 1 low level
Pin 2 low level (common).
Pin 3 start input.
Pin 4 mode input.
Pin 5 Busy / Ready output
Pin 6 Coin Exit output
Pin 7 Power Supply (12 or 24VDC).
Pin 8 Signal common ground.
Pin 9 Power ground (0V).
You can use a 9-pin Molex connector (Suzo Part no. 22-01-2095) and crimp terminals
(Suzo Part no. 08-50-0032) or equivalent with a pitch of 0.1” (2.54mm).
Be careful with the pin numbering of the connector, because not all manufacturers start
numbering from the same pin.
Furthermore, all assemblies are connected to the main PCB with JST connectors.
+Motor
-Motor
TxD
RxD
Gnd
Low Level Low
Level Start Input
Mode Input
Busy ready Output
Coin Exit Output
VIN
Signal Gnd
0V
JP3
JP2
Processor
JP1
LEVEL TRANS
Figure 1: Hopper Control Board
- The RS232 connector can be used to perform serial communication with the processor on the board.
IC 6 (Max202CPE) must also be fitted. The software contains a few commands that can be used to
control the hopper. It's not recommended to use this serial protocol for applications other then for test
purposes. Other more sophisticated protocol like CCtalk should be used for serial communication.
- The HOPPER connector should be connected to the host machine.
Refer to Table 1 for a complete pin description.
- JP1 en JP2 are jumpers that define the operation mode of the hopper. Refer to section 2 for the
jumper definitions.
- JP3 set the power supply voltage of the board.
12VDC : short pin 1 and 2.
24VDC : short pin 2 and 3.

Intelligent Cube Hopper MKII Rev 2.0
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3. Interface signals
Table 1 lists all signals.
Pin
Signal Type
Description
1
High impedance (internal 100K pull up to 5V)
Connected to Hopper Low Level signal plate
2
Low impedance (internal 100 ohm to 0V)
Connected to Hopper Low Level ground plate
3
Opto Coupler LED (Anode) with 4K7 serie resistor
Start input
4
Opto Coupler LED (Anode) with 4K7 serie resistor
Mode input
5
Opto Coupler open collector output
Busy / Ready output
6
Opto Coupler open collector output
Coin Exit output
7
Power supply input
Power Supply (12 or 24VDC)
8
Opto Coupler Input LEDs(-) and output transistors
emitter are connected to this pin.
Signal common ground
9
Power supply ground
Power ground (0V)
Table 1: Pin description
3.1. Low Level Pins
Pin 1 and 2 are connected directly to the low level plates of the hopper.
Pin 2 is also internal connected to the power supply ground through a 100 ohm resistor.
Any charge that is build up by the friction of the moving coins is discharged through this resistor.
Pin 2 is also connected to the microcontroller via a buffer. The busy /ready signal (pin 5) in influenced by
the status of this low level pin.
3.2. Start input
The start input is connected to the microcontroller via an opto coupler. The signal common (pin 8) is
usually connected to the signal ground of the machine controlling the hopper.
The start input must be set to a voltage between 5-24 VDC (input high) in order to activate the start
signal.
3.3. Mode input
This input can be used to put the hopper in logic mode (input low) or pulsed mode (input high).
3.4. Busy / Ready output
This open collector output is used to indicate the status of the hopper.
The output is active low if pin 8 (signal common) is 0V.
The Busy / Ready output is set active low if the hopper is busy paying out coins or if the low level
plates do not make contact anymore through the coins.
3.5. Coin Exit output
The coin exit output is active low if pin 8 (signal common) is 0V.
The coin-sensor may be a normally open or normally closed type.
In mode 1 and 2, after a coin has left the hopper, a active low pulse of 50ms is transmitted.
In mode 0, the coin exit signal follows the opto-sensor signal of the hopper in such a way, that when a
coin passes the opto-interrupter, the coin exit signal will go low.
3.6. VIN
The power supply must be 12 or 24VDC depending on JP3. The power supply must be able to deliver
2.5 amps continuously and 5 amp peaks during 50 ms.
3.7. Signal Gnd
This signal is the common minus(-) input of the opto-coupled inputs and outputs. It is usually
connected to the power ground pin (pin 9) of the interface connector.

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3.8. Motor control
Connecting and interrupting the +12 or +24VDC supply controls the motor.
The motor is automatically stopped when the power-supply is switched off.
Motor duty cycle is 2:1.
An electronic overload detection system protects the motor and in case of a coin jam it will temporarily
turn the hopper disc several times in the opposite direction until the jam is solved if not the motor switches
itself off.
3.9. Current consumption
With maximum coin load: 850mA average.
Current is zero whilst stopped (hopper disconnected).
Motor start-up and reversing surge: 2A falling to approx. 850mA (hopper full) or 400mA (hopper empty)
after 200ms.
3.10. Power supply requirements
12VDC and 24VDC nominal (± 10%)
maximum ripple voltage ± 2.4V
absolute maximum voltage: 26.4VDC
minimal voltage when using 24VDC connection: 18VDC
minimal voltage when using 12VDC connection: 10.8VDC
switch / reverse current: 2A
3.11. Coin counting
Coin counting speed is 6 to 7 coins per second. All paid out coins pass by the optical sensor indirectly.
The coin exit output changes from high impedance to low impedance status.
This output stays high as long as the hopper is in the “Off” status (power disconnected).
When a coin appears at the counter pawl under the exit bridge the PCB controls the coin verification
and releases a logic signal. The opto-coupler and the counter pawl detect paid-out coins.
Payout signal: open collector NPN - active low, maximum sink of 25mA at 35Volt maximum.
Minimum time obstructs optics 30ms - minimum.
Time between coins: ±100ms.

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4. Hopper Operation
4.1. Mode’s
The hopper can be set in one of 3 different operating modes:
1. Continuous mode (JP1 shorted, JP2 shorted)
2. Logic mode (JP1 open, JP2 open)
3. Pulsed mode (JP1 open, JP2 shorted)
These modes are described in the next chapters.
4.2. Continuous mode
The Continuous mode is activated if JP1 is shorted and JP2 is shorted. The power must be put off / on
in order for the continuous mode to be activated.
4.3. Continuous mode normal operation
In this mode (JP1 shorted, JP2 shorted), the hopper starts immediately ejecting coins after the
power supply (24VDC) is present on pin 7 of the interface connector.
The hopper stops as soon as the power is gone.
In this mode, the Coin Exit signal output on pin 6 of the interface connector follows any level changes
of the coin-sensor of the hopper. The Coin Exit signal will always be active low however. This is done
in order to be compatible with existing hopper control boards, and gives the machine total control over
the hopper.
When the power is removed just before a coin is being ejected from the hopper, the coin may not
leave the hopper properly and will be stuck in the coin sensor of the hopper.
It is important to remove the power only after the coin has left the hopper entirely. See Figure 2.
Power (pin 7)
Busy (pin 5)
Hopper running
Hopper running and not empty
24V
0V
Coin-Sensor (NC)
Coin Exit (pin 6)
After the Rising edge the
coin has left the hopper
Remove power after Rising
edge of the Coin Exit signal
Figure 2: Timing in Continuous mode

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4.4. Continuous mode anti-jam operation
If the hopper for some reason blocks (jams) the motor current will rise fast. When the current exceeds
a certain trip level (around 1.6 Amp), the motor will be reversed for T_clear ms. This is done to
withdraw any coins from the coin exit port that may have caused the block.
After the first reverse period the hopper is started again. If the hopper still blocks, the motor will be
reversed again for T_jamrev ms, and then started again. This procedure is repeated until the hopper
starts ejecting coins again. If the jam is not cleared, the motor will stop due to its thermal fuse
protection.
See timing figure below.
Clear coin exit port Try to payout again Anti-Jam
Forward
Motor Stopped
Reverse
T_clear
T_jamrev
Coin-Sensor (NC)
coin enters exit port coin withdrawn from
exit port
Coin Exit (pin 6)
Jam occurs here false pulse
Hopper still jammed
Figure 3: Anti-Jam timing in continuous mode