RETURNS and REFUNDS
Thank you for purchasing a SwiftyONE-e. If you are not
entirely satisfied with your purchase, we’re here to help. If
you made your purchase from one of our registered
dealers, please contact them directly. If you bought from
swiftyscooters.com, please read our returns policy below:
RETURNS
We offer a no-hassle 30 day returns policy to any unused,
full-priced items, with all original packaging. For sale items,
you have 14 days to contact us.
You will also need to have the receipt or proof of purchase.
If you are not entirely satisfied with your scooter after riding
it, you may still return your scooter to us, however, we
reserve the right to make a deduction for wear and tear,
once we have received and inspected your scooter.
HOW TO RETURN YOUR ITEM
The first thing to do is to contact us.
or call SwiftyHQ: +44 (0)161 848 8695
We will then explain how to return your item (depending on
location). If you are a UK customer, we will arrange for our
courier to collect it, once you have packed it back into its
original box.
REFUNDS
Once we receive your item, we will inspect it and notify that
we have received your returned item. We will immediately
notify you of the status of your refund after inspection. If
your return is approved, we will initiate a refund to your
credit card (or original method of payment). You will receive
the credit within a certain amount of days, depending on
your card issuer’s policies.
SHIPPING
The cost of shipping the product back to Swifty Scooters
may not be covered (dependent on location and reason for
return). If you receive a refund, the cost of the return
shipping will be deducted from your refund. If you are
returning an item because of our mistake, you will receive a
full refund.
Scan me for video guides of
assembly and maintenance!
or go to
swiftyscooters.com/assembly-guides
VALIDATE YOUR WARRANTY
or go to
swiftyscooters.com/warranty
for the online form
Scan me!
WARRANTY
Swifty Scooters is committed to producing the highest
quality products in the industry and welcomes customer
feedback that can assist us in achieving this goal. We
warrant our products to their original owner with proof of
purchase from authorised dealers against defects in
manufacturing and materials.
The hub motor, battery and controller are covered for 1
year under warranty. Frame and forks have a warranty of 2
years for the original owner. If your scooter frame or forks
fail due to manufacturing and materials we will repair or
replace them free of charge. However, the cost of shipping
the product or part back to and from Swifty Scooters may
not be covered (dependent of location and reason of the
return).
THIS WARRANTY DOES NOT COVER
1. Normal wear and tear.
2. Improper assembly.
3. Improper maintenance and installation of incompatible
parts and accessories.
4. Damage or failure due to accidents, misuse, abuse and
neglect.
Any modification to the frame, fork or components voids
this warranty entirely. This warranty is expressly limited to
the repair or replacement of defective items, and said
repair and replacements is the sole remedy of the
warranty. Cost of shipping the product back to and from
Swifty Scooters and any labour charges incurred may not
be covered.
WARRANTY PROCEDURES
1. Please contact us by email at
2. Please fill out the Swifty Scooters warranty claim form in
full. Photos of the damage / issue and proof of purchase
must be attached.
3. Return the form and attachments to us via email
4. Swifty Scooters will determine the defects based on the
information provided, then we will require you to send
back the original items.
5. After we examine the part and determine that your
product is defective or faulty, your product will be
replaced free of charge. Shipping costs may apply.
You can register your warranty by scanning the QR
code below or by visiting
www.swiftyscooters.com/warranty and completing
our quick online warranty form.
