
This warranty covers
1. The Product only described against labour and faulty materials.
2. The replacement of parts and the repair labour used, for the remainder of the warranty period.
This warranty does not cover
1. If repairs are made or attempted by someone other than SWS Australia.
2. Normal wear and tear. Parts such as control boards main PCB boards etc. must be regularly inspected and kept as
dust-free as possible.
3. Abuse, misuse, the subject of an accident, being dropped, crushed, impacted with any hard surface, exposed to
extreme heat (including fire) or cold, improper maintenance, continued use aer partial fail.
4. Acts of God, vermin or foreign matter entering, e.g. dirt and moisture. The tool should be regularly blown out with low-
pressure air if the equipment is used near metal shavings.
5. If the Product has been modified, incorrectly adjusted or operated, the subject of incorrect electrical supply or
inconsistent supply, or used with inappropriate accessories.
6. If the Product is tampered with or if any event of force has caused the damage.
7. If the Product has not been used or maintained in accordance with the manufacturer’s instructions as provided with
the product.
8. If the Product’s serial number, as applied by the manufacturer, has been altered or removed from the product.
Liability
To the extent permitted by law (including the Competition and Consumer Act 2010( Cth) or New Zealand Consumer
Guarantee Act 1993), in no event shall SWS, be liable for consequential, incidental or indirect damages or other losses or
expenses incurred because of use or sale of the product.
How do you make a claim under warranty?
If your product may be faulty, please contact SWS so a qualified technician can diagnose any issues and the equipment
can be returned to make warranty repairs, if necessary.
Australia/New Zealand
For service in Australia and New Zealand, the customer should contact the Australian Customer Service line on (03) 5766
2331
Return to SWS
If you qualify for a warranty claim, you will not be liable for any postage costs along with parts and labour. If you do not
qualify for a claim, you will incur all expenses including postage cost and parts and labour for the repairs. All warranty
claims and non-claimable maintenance will be done within one business day to ensure minimum downtime.
Important information
This warranty is in addition to all other rights and remedies you have under the Competition and Consumer Act 2010
(Cth) and the New Zealand Consumer Guarantee Act 1993 and any other laws in relation to the Products. Our goods
come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also allowed
to have the goods repaired or replaced if the products fail to be of acceptable quality, and the failure does not amount to
a significant failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the products.
WARRANTY INFORMATION
This product comes with a 3 year warranty, for an extra 2 years extension
please go to our website create a MY SWS ACCOUNT and register the
equipment. This also helps us to assist you quickly in the event of a claim
and gives you access to the MY SWS support portal.
SPECIALISED WELDING SYSTEMS
WEBSITE: WWW.SWSWELDING.COM.AU
TELEPHONE: (03) 5766 2331