Troubleshooting (Continued)
Page 6
Problem Possible Cause Solution
16. E3, Err – 1003, Err – 103
= Control valve motor ran
too long and was unable to
nd the next cycle position.
a. Motor failure during a regeneration.
a. Check motor connections. Press NEXT
and REGEN buttons for 3 seconds to
resynchronize software with piston
position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
b. Built-up foreign matter on the piston and
stack assemblies creates enough friction
and drag to time-out the motor.
b. Replace piston and stack assemblies.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software with
piston position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
c. Drive bracket not snapped in properly
and out enough that reduction gears and
drive gear do not interface.
c. Snap drive bracket in properly. Press
NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston
position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
17. E4 = Control valve does
not regenerate.
a. Interruption or disruption to the
nonvolatile memory.
a. Press and hold SET and DOWN buttons
for 3 to 5 seconds to reset and clear, or
disconnect power supply from PC board
for 5 seconds and then reconnect.
18. Err – 1004, Err – 104
= Control valve motor ran
too long and timed out
trying to reach home
position.
a. Drive bracket not snapped in properly
and out enough that reduction gears
and drive gear do not interface.
a. Snap drive bracket in properly. Press
NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston
position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
19. Err – 1006, Err – 106,
Err – 116 = MAV/ SEPS/
NHBP/ AUX MAV valve
motor ran too long and
unable to nd the proper
park position.
NOTES:
MAV = Motorized Alternating Valve
SEPS = Separate Source
NHBP = No Hard Water Bypass
AUX MAV = Auxiliary MAV
a. Control valve programmed for ALTA,
ALTb, nHbP, SEPS, or AUX MAV
without having a MAV or NHBP valve
attached to operate that function.
a. Press NEXT and REGEN buttons for
3 seconds to resynchronize software with
piston position, or disconnect power
supply from PC board for 5 seconds and
then reconnect. Then reprogram valve to
proper setting.
b. MAV/ NHBP motor wire not connected to
PC board.
b. Connect MAV/ NHBP motor to PC board
two-pin connection labeled DRIVE. Press
NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston
position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
c. MAV/ NHBP motor not fully engaged with
reduction gears.
c. Properly insert motor into casing.
(DO NOT force into casing.)
Press NEXT and REGEN buttons for
3 seconds to resynchronize software with
piston position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
d. Built-up foreign matter on the piston and
stack assemblies creates enough friction
and drag to time-out the motor.
d. Replace piston and stack assemblies.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software with
piston position, or disconnect power supply
from PC board for 5 seconds and then
reconnect.
