Symantec 20006136 - Norton 360 Premier Edition 3.0... User manual

User Guide
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Norton 360™User Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.
Documentation version 3.0
Copyright © 2009 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security,
Norton 360, and Norton SystemWorks are trademarks or registered
trademarks of Symantec Corporation or its affiliates in the U.S. and
other countries. Windows is a trademark of Microsoft Corporation.
Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.
The product described in this document is distributed under licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
http://www.symantec.com
Printed in the United States of America.
10987654321

Norton License Agreement
Norton 360™
IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; OR SYMANTEC LIMITED, IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU”OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THE SEAL, CLICKING
THE “I AGREE”OR “YES”BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL”OR “NO”BUTTON OR
OTHERWISE INDICATE REFUSAL, MAKE
NO FURTHER USE OF THE SOFTWARE, AND
CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE, USING THE CONTACT
DETAILS IN SECTION 12 OF THIS LICENSE
AGREEMENT, FOR INFORMATION ON HOW
TO OBTAIN A REFUND OF THE MONEY YOU
PAID FOR THE SOFTWARE (LESS SHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.
1. License:
The software (including all its accompanying
features and services), and software
documentation, (including any product
packaging) (the “Documentation”), that
accompanies this License Agreement
(collectively the “Software”) is the property
of Symantec or its licensors, and is protected
by copyright law. Although Symantec
continues to own the Software, after Your
acceptance of this License Agreement You
will have certain rights to use the Software
during the Service Period. The “Service
Period”shall begin on the date of Your initial
installation of a copy of the Software,
regardless of the number of copies of the
Software that you are permitted to use in
accordance with Section 1.A of this License
Agreement, and shall last for the period of
time set forth in the Documentation or the
applicable transaction documentation from
the authorized distributor or reseller from
which You obtained the Software. The
Software may automatically deactivate and
become non-operational at the end of the
Service Period, and You will not be entitled
to receive any feature or content updates to
the Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Period will be available in accordance
with Symantec’s support policy posted at
http://www.symantec.com/techsupp/
support_policy.html.
This License Agreement governs any
releases, revisions, updates or enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 11, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.
During the Service Period, You
may:
A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributor or reseller from which
You obtained the Software, You may use the
Software in accordance with such
specifications;

B. make one copy of the Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;
C. use the Software on a network, provided
that You have a licensed copy of the Software
for each computer that can access the
Software over that network; and
D. permanently transfer all of Your rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid.
You may not, nor may you permit
any other person to:
A. sublicense, rent or lease any portion of the
Software;
B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;
C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or
D. use the Software in any manner that is not
permitted pursuant to this License
Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes such features available
with the Software during Your Service
Period. Symantec continually strives to
improve the usability and performance of its
products and services. In order to optimize
the Software Symantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.
B. Certain software uses content that is
updated from time to time, including but not
limited to the following software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates”(or alternatively referred to as
“Protection Updates”or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configuration in the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method

specified during the activation process, You
may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
4. Online Backup Feature:
The Software includes an online backup
feature, which provides the capability to
store and retrieve Your files on Symantec’s
system via the Internet during the Service
Period (“Online Backup Feature”), subject to
the amount of online backup space provided
with Your Software and/or which You
additionally purchase. If You choose to use
the Online Backup Feature, You must
complete the activation process within the
Software for such feature.
A. Norton Account. A current Symantec
Norton Account (“Norton Account”) is
required to access and use the Online Backup
Feature. If you do not have a Norton Account,
You must complete the applicable
registration process to create a Norton
Account in order to use the Online Backup
Feature. You are entirely responsible for
maintaining the confidentiality of Your
Norton Account password.
B. Communication Connections; Online
Backup Feature Availability. You are solely
responsible for acquiring and maintaining
the Internet or telecommunications services
and devices required to access and/or use the
Online Backup Feature. The Online Backup
Feature is provided “as is”and “as available”
and Symantec shall not be liable for any
downtime of the Online Backup Feature due
to reasonable scheduled maintenance,
maintenance for critical issues or forces
beyond the reasonable control of Symantec.
C. User Conduct and Responsibility;
Compliance with Applicable Laws. Use of the
Online Backup Feature (including the
transmission of any data You choose to store
through the Online Backup Feature (“Data”))
is subject to all applicable local, state,
national and international laws and
regulations, including but not limited to the
United States export laws. You agree to
comply with such applicable laws and
regulations and not to (a) use the Online
Backup Feature for illegal purposes, (b)
transmit or store material that may infringe
the intellectual property rights or other
rights of third parties or that is illegal,
tortious, defamatory, libelous, or invasive of
another's privacy; (c) transmit or store data
belonging to another party without first
obtaining all consents required by law from
the data owner for transmission of the data
to Symantec for storage within the United
States; (d) transmit any material that
contains software viruses or other harmful
computer code, files or programs such as
trojan horses, worms or time bombs; (e)
interfere with or disrupt servers or networks
connected to the Online Backup Feature; or
(f) attempt to gain unauthorized access to
the Online Backup Feature, the accounts of
other Online Backup Feature users, or
computer systems or networks connected to
the Online Backup Feature.
The foregoing obligations regarding use of
the Online Backup Feature apply to all use
of the Online Backup Feature in connection
with Your Norton Account. You are solely
responsible for the use of the Online Backup
Feature, and the Data transmitted or stored
through the Online Backup Feature, in
connection with Your Norton Account.
D. Indemnification. You shall indemnify and
hold Symantec, its parents, subsidiaries,
affiliates, officers, directors, employees and
agents harmless from and against any third
party claims, demands, costs, damages,
losses, liabilities and expenses, including
reasonable attorneys' fees, made by any third
party arising out of or in connection with use
of the Online Backup Feature through Your
Norton Account, including but not limited to
liability arising out of or in connection with
the Data transmitted or stored through the
Online Backup Feature in connection with
Your Norton Account.
E. Termination; Suspension. Your right to
use the Online Backup Feature shall
terminate upon expiration of the Service
Period. In addition, Symantec may, at its sole
discretion, immediately suspend or terminate
use of the Online Backup Feature during the
Service Period for failure or suspected failure
to comply with these terms and conditions
or any other misuse or suspected misuse of
the Online Backup Feature. Following the
expiration or termination of the Service
Period:
•Data stored to the online backup space
provided with Your Software will be at risk
of being purged;
•Symantec shall not be obligated to maintain
such Data, forward such Data to You or a
third party, or migrate such Data to another
backup service or account; and

•You will not be able to store Data to any
additional backup space that you may have
purchased separately unless and until the
Service Period is renewed.
F. Miscellaneous. Symantec has no obligation
to monitor use of the Online Backup Feature
and/or Data transmitted or stored through
the Online Backup Feature. However,
Symantec reserves the right at all times to
monitor, review, retain and/or disclose any
Data or other information as necessary to
satisfy any applicable law, regulation, legal
process or governmental request, or to
investigate any use or suspected misuse of
the Online Backup Feature.
5. Technical Support:
In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “Technical Support”). Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee or warranty of any kind. It is solely
Your responsibility to complete a backup of
all Your existing data, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.
6. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
•Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.
•Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose of evaluating and
improving the ability of Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.
•URLs of websites visited as well as search
keywords and search results only if the
Norton Safe Web feature is enabled. This
information is collected by Symantec for the
purpose of evaluating and advising You
regarding potential threats and risks that
may be associated with a particular Web site
before You view it. This information will not
be correlated with any personally identifiable
information.
•Portable executable files that are identified
as potential malware, including information
on the actions taken by such files at the time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.
•The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. You may change the account name
at any time after installation of the Software
(recommended).
•Other general, statistical information used
for product administration and analysis, and
for improving product functionality. This
information will not be correlated with any
personally identifiable information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionality of Symantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may have less protective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information, if transferred, receives
an adequate level of protection.
Symantec reserves the right to cooperate
with any legal process and any law
enforcement or other government inquiry
related to your use of this Software. This
means that Symantec may provide
documents and information relevant to a
court subpoena or to a law enforcement or
other government investigation. In order to
promote awareness, detection and prevention
of Internet security risks, Symantec may
share certain information with research
organizations and other security software
vendors. Symantec may also use statistics
derived from the information to track and
publish reports on security risk trends. By
using the Software, You acknowledge and
agree that Symantec may collect, transmit,
store, disclose and analyze such information
for these purposes.
In addition, any Data that you transmit or
store through the Online Backup Feature will
be transferred to and stored in servers
located in countries that may have less
protective data protection laws than the
country in which You are located (including
without limitation the United States). These
servers are owned and maintained by a third
party processor which Symantec has
required by contract to safeguard Your Data.
If you have any questions about how your
Data is being handled, please contact
Symantec Customer Service using the contact
details in Section 12.
7. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 12 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handling and taxes are refundable)
at any time during the sixty (60) day period
following the date of purchase.
8. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free. For the avoidance of doubt,
references to “Software”in the foregoing
sentence shall include, but not be limited to,
the Online Backup Feature and Technical
Support.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE AND COUNTRY TO
COUNTRY.
9. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL PURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
SIMILAR DAMAGES, INCLUDING ANY LOST

PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE (INCLUDING BUT NOT LIMITED
TO USE OF THE ONLINE BACKUP FEATURE
AND TECHNICAL SUPPORT) EVEN IF
SYMANTEC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.
10. U.S. Government Restricted
Rights:
The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer
Software Documentation”, as applicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.
11. Export Regulation:
You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the United States, specifically the U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE LAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.
12. General:
This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at:
www.symantec.com.
CPS / N360 3.0 / USE

Chapter 1 Overview .............................................. 11
About Norton 360 .................................... 11
What is new in Norton 360 ......................... 11
Chapter 2 Installation ........................................... 15
Before you begin ...................................... 15
Installing Norton 360 ................................ 15
Installing the Norton Add-on Pack ............... 16
Chapter 3 Getting Started ..................................... 17
Starting Norton 360 ................................. 17
Activating Norton 360 ............................... 18
Exploring the main window ........................ 20
About Norton 360 status ............................ 25
About managing messages and
alerts .............................................. 26
For more information ............................... 28
Chapter 4 Responding to emergencies .................... 31
Using the Norton Recovery Tool if you
cannot install the product .................... 31
Service and Support Solutions ........................................ 33
Index ........................................................................... 39
Quick Installation .......................................................... 42
Contents

Contents10