Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

IT Analytics Solution for
Symantec User Guide
Version 7.0 SP2

IT Analytics Solution for Symantec User Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 7.0 SP2
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
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Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
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For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/

Technical Support ............................................................................................... 4
Chapter 1 Introducing IT Analytics Solution .................................... 15
IT Analytics Solution .................................................................... 15
How IT Analytics works ................................................................. 15
Chapter 2 Installing and configuring IT Analytics Solution ........... 17
Installing and configuring IT Analytics Solution ................................ 18
Hardware prerequisites ................................................................. 20
Software prerequisites .................................................................. 20
Installing IT Analytics Solution ...................................................... 21
Licensing IT Analytics Solution ...................................................... 21
Configuring IT Analytics Solution ................................................... 22
Configuring Symantec Endpoint Protection connections ..................... 23
Symantec Endpoint Protection connection fields ............................... 24
Adding Symantec Endpoint Protection connections ............................ 25
Editing Symantec Endpoint Protection connections ............................ 25
Deleting Symantec Endpoint Protection connections .......................... 26
Configuring the ServiceDesk connection .......................................... 26
ServiceDesk connection fields ........................................................ 27
Editing the ServiceDesk connection ................................................. 28
Deleting the ServiceDesk connection ............................................... 28
Adding cubes ............................................................................... 29
Adding reports ............................................................................ 29
Configuring the cube processing tasks ............................................. 30
Verifying your installation ............................................................. 30
Uninstalling IT Analytics ............................................................... 31
Removing the IT Analytics Packs .................................................... 31
Uninstalling IT Analytics Solution .................................................. 32
Hosting Symantec Management Platform and SQL 2005 Reporting
Services on the same server ..................................................... 32
Contents

Chapter 3 Implementing IT Analytics Solution ................................ 37
Accessing IT Analytics Solution ...................................................... 38
Viewing a dashboard report ........................................................... 40
Viewing a detailed report ............................................................... 40
Creating a new report ................................................................... 40
About Pivot tables ........................................................................ 42
Pivot table prerequisites ................................................................ 42
Pivot table fields .......................................................................... 43
Top pivot toolbar functions ............................................................ 43
Pivot toolbar functions .................................................................. 44
Pivot charts toolbar functions ........................................................ 45
Saving a pivot table view ............................................................... 45
Loading a pivot table view .............................................................. 46
Modifying a pivot table view ........................................................... 46
Deleting a pivot table view ............................................................. 47
About displaying pivot data results ................................................. 48
Displaying results in a pivot chart ................................................... 48
Displaying results in a pivot table ................................................... 49
Exporting pivot table results .......................................................... 49
Removing warning messages .......................................................... 50
Creating a pivot table using the Computer cube example ..................... 51
About Key Performance Indicators (KPIs) ......................................... 52
Creating Key Performance Indicators (KPIs) ...................................... 53
Setting the status of a KPI (advanced) .............................................. 54
Chapter 4 Granting access to IT Analytics Solution ........................ 57
About security ............................................................................. 58
SQL Server Database Engine .......................................................... 58
SQL Server Analysis Services ......................................................... 59
Granting access to cubes using the Symantec Management
Console ................................................................................ 60
Adding a user to a default role ........................................................ 61
Modifying role privileges ............................................................... 61
Creating a role ............................................................................. 61
Deleting a role ............................................................................. 62
Granting access to cubes using SQL Server Management Studio ........... 62
SQL Server Reporting Services ....................................................... 63
Granting access to reports for authorized users using the Symantec
Management Console .............................................................. 64
Granting access to reports for authorized users using the Report
Manager Web site .................................................................. 65
Granting access to the dashboards, pivot tables, and reports ................ 66
Contents6

Symantec Management Platform role-based privileges ....................... 67
Granting access to save and load views and create new reports ............. 67
Filtering role-based cubes (advanced) .............................................. 68
Distributed architecture considerations (advanced) ............................ 69
Chapter 5 IT Analytics Solution packs ............................................... 71
About IT Analytics Solution packs ................................................... 71
IT Analytics Asset Management Pack ............................................... 71
IT Analytics Client and Server Management Pack ............................... 72
IT Analytics Symantec Endpoint Protection Pack ............................... 73
IT Analytics ServiceDesk Pack ........................................................ 74
Appendix A Cube reference ..................................................................... 75
Application Metering Cube ............................................................ 77
Assets Cube ................................................................................. 78
Computers Cube ........................................................................... 79
ESX Servers Cube ......................................................................... 81
Event Console Alerts Cube ............................................................. 82
IIS Servers Cube ........................................................................... 83
Installed Files Cube ...................................................................... 84
Installed Software Cube ................................................................. 85
Monitor Metrics Cube ................................................................... 86
Monitor NT Events Cube ................................................................ 90
Monitored Processes Cube ............................................................. 91
Package Distribution Events Cube ................................................... 93
Package Server Configuration Events Cube ....................................... 94
Package Server Status Cube ........................................................... 95
Patch Management Cube ............................................................... 96
ServiceDesk Changes Cube ............................................................. 97
ServiceDesk Incidents Cube .......................................................... 100
ServiceDesk Problems Cube .......................................................... 104
ServiceDesk Releases Cube ........................................................... 107
Software Delivery Execution Events Cube ....................................... 110
Software Delivery Package Events Cube .......................................... 111
Software Delivery Status Events Cube ............................................ 113
Software License Compliance Cube ................................................ 114
Software Purchases Cube ............................................................. 115
SQL Servers ............................................................................... 116
Symantec Endpoint Protection Access Rights Cube ........................... 117
Symantec Endpoint Protection Alerts ............................................. 118
Symantec Endpoint Protection Clients ........................................... 120
Symantec Endpoint Protection Policies .......................................... 121
7Contents

Symantec Endpoint Protection Scans ............................................. 122
Tasks ....................................................................................... 124
Appendix B Dashboard reference ........................................................ 125
Altiris Agent Dashboard .............................................................. 126
Asset Control Dashboard ............................................................. 126
Computer Inventory Dashboard .................................................... 126
Event Console Alerts Dashboard .................................................... 126
IT Analytics Usage Dashboard ...................................................... 126
Monitor Alerts Dashboard ............................................................ 126
Patch Management Dashboard ...................................................... 126
ServiceDesk Change Trend Dashboard ........................................... 127
ServiceDesk Incident Trend Dashboard .......................................... 127
ServiceDesk Problem Trend Dashboard .......................................... 127
ServiceDesk Release Trend Dashboard ........................................... 127
Software Compliance Dashboard ................................................... 128
Software Delivery Dashboard ....................................................... 128
Software Installs Dashboard ......................................................... 128
Symantec Endpoint Protection Client Dashboard ............................. 128
Symantec Endpoint Protection Risk Dashboard ................................ 128
Vista Readiness Dashboard .......................................................... 128
Windows 7 Readiness Dashboard .................................................. 129
Appendix C Report reference ................................................................ 131
Add Remove Programs by Name .................................................... 134
Add Remove Programs Search ...................................................... 134
Advertisement Execution Event Summary ...................................... 134
Alert and Task Details ................................................................. 135
Application Metering by File Name ................................................ 135
Application Metering Search ........................................................ 135
Asset Search .............................................................................. 135
Assets by Asset Type ................................................................... 135
Assets by Cost Center .................................................................. 135
Assets by Department ................................................................. 136
Assets by Location ...................................................................... 136
Assets by Model ......................................................................... 136
Client Version Details .................................................................. 136
Computer Search ........................................................................ 136
Computers by CPU ...................................................................... 136
Computers by Domain ................................................................. 136
Computers by Manufacturer ......................................................... 137
Computers by Memory ................................................................ 137
Contents8

Computers by Operating System ................................................... 137
Computers by System Type .......................................................... 137
Event Console Alert Details .......................................................... 137
Event Console Alerts Trend .......................................................... 137
Installed Files by File Name .......................................................... 137
Installed Files Search .................................................................. 137
Intrusion Prevention Signature Details ........................................... 138
IT Analytics Configuration Events ................................................. 138
IT Analytics Usage Events ............................................................ 138
Microsoft Server Applications ....................................................... 138
Microsoft Software Installs .......................................................... 138
Monitor Alert Details .................................................................. 138
Monitor Metrics CPU Utilization Trend .......................................... 139
Monitor Metrics Disk Utilization Trend .......................................... 139
Monitor Metrics Network Utilization Trend .................................... 139
Monitor Metrics Trend ................................................................ 139
Monitored Processes CPU Utilization Trend .................................... 139
Package Download Event Summary ............................................... 139
Package Server Availability - Monthly ............................................ 140
Package Server Availability - Daily ................................................ 140
Patch Management Bulletin Summary ............................................ 140
Patch Management Details ........................................................... 140
Patch Vulnerability ..................................................................... 141
Patch Vulnerability Search ........................................................... 141
Scan Trend ................................................................................ 141
Servers by Type and Version ........................................................ 141
ServiceDesk Change Search .......................................................... 141
ServiceDesk Changes by Assigned to User ....................................... 141
ServiceDesk Changes by Impact .................................................... 142
ServiceDesk Changes by Priority ................................................... 142
ServiceDesk Changes by Status ..................................................... 142
ServiceDesk Changes by Type ....................................................... 142
ServiceDesk Changes by Urgency .................................................. 142
ServiceDesk Incident Search ......................................................... 142
ServiceDesk Incidents by Assigned to User ...................................... 143
ServiceDesk Incidents by Category ................................................ 143
ServiceDesk Incidents by Impact ................................................... 143
ServiceDesk Incidents by Priority .................................................. 143
ServiceDesk Incidents by Status .................................................... 143
ServiceDesk Incidents by Type ...................................................... 144
ServiceDesk Incidents by Urgency ................................................. 144
ServiceDesk Problem Search ........................................................ 144
ServiceDesk Problems by Assigned to User ...................................... 144
9Contents

ServiceDesk Problems by Category ................................................ 144
ServiceDesk Problems by Impact ................................................... 144
ServiceDesk Problems by Priority .................................................. 145
ServiceDesk Problems by Status .................................................... 145
ServiceDesk Problems by Urgency ................................................. 145
ServiceDesk Release Search .......................................................... 145
ServiceDesk Releases by Assigned to User ....................................... 145
ServiceDesk Releases by Status ..................................................... 146
Software Delivery Search ............................................................. 146
Software License Compliance by Cost Center ................................... 146
Software License Compliance by Department .................................. 146
Software License Compliance by Location ....................................... 146
Software License Trend ............................................................... 147
Top 10 Applications Consuming CPU ............................................. 147
Top 10 Applications Consuming Memory ........................................ 147
Top 10 Users Consuming CPU ....................................................... 147
Virus Alert Details ...................................................................... 147
Virus Alert Trend ....................................................................... 147
Virus Definition Distribution Details .............................................. 148
Vista Readiness Details ................................................................ 148
Windows 7 Readiness Details ........................................................ 148
Appendix D Dimension Attribute reference ....................................... 149
Add Remove Programs ................................................................ 155
Asset ........................................................................................ 155
Asset Status .............................................................................. 155
Asset Type ................................................................................ 156
Computer .................................................................................. 156
Cost Center ............................................................................... 156
Created Date .............................................................................. 157
Date ......................................................................................... 157
Department ............................................................................... 157
EP Access Right ......................................................................... 157
EP Administrator ....................................................................... 158
EP Alert .................................................................................... 158
EP Alert Date ............................................................................. 158
EP AntiVirus Policy .................................................................... 159
EP Application and Device Control Policy ........................................ 160
EP Client ................................................................................... 161
EP Computer ............................................................................. 161
EP Creation Date ........................................................................ 162
EP Domain ................................................................................ 162
Contents10

EP Firewall Policy ....................................................................... 163
EP Group .................................................................................. 163
EP IDS Policy ............................................................................. 163
EP Intrusion Prevention Signature ................................................ 164
EP Last Checkin Date .................................................................. 164
EP Last Scan Date ....................................................................... 164
EP Last Virus Date ...................................................................... 164
EP Live Update Policy .................................................................. 165
EP Scan .................................................................................... 165
EP Scan Client User .................................................................... 165
EP Scan Start Date ...................................................................... 166
EP Scan Status ........................................................................... 166
EP Server .................................................................................. 166
EP Site ...................................................................................... 166
EP Virus ................................................................................... 166
EP Virus Definition ..................................................................... 167
ESX Storage Volume ................................................................... 167
ESX Virtual Machine ................................................................... 167
Event Console Alert .................................................................... 168
Event Console Alert Action Audit Type ........................................... 168
Event Console Alert Category ....................................................... 168
Event Console Alert Severity ........................................................ 168
Event Console Monitor Rule ......................................................... 168
File .......................................................................................... 169
Filter ........................................................................................ 169
IIS FTP Site ............................................................................... 169
IIS Server .................................................................................. 169
IIS Virtual Directory ................................................................... 170
IIS Web Site ............................................................................... 171
Last Basic Inventory Date ............................................................ 172
Location ................................................................................... 172
Logical Disk ............................................................................... 172
Monitor Metric .......................................................................... 173
Monitor Metric Detail Level .......................................................... 173
Monitor Metric Instance .............................................................. 173
Monitor Metric Source ................................................................ 173
Monitor NT Event Category .......................................................... 173
Monitor NT Event Description ...................................................... 173
Monitor NT Event ID ................................................................... 173
Monitor NT Event Log File ........................................................... 174
Monitor NT Event Message DLL .................................................... 174
Monitor NT Event Rule Triggered .................................................. 174
Monitor NT Event Source ............................................................. 174
11Contents

Monitor NT Event Type ............................................................... 174
Monitor NT Event User ................................................................ 174
Monitor Process Name ................................................................ 174
Monitor Process Owner ............................................................... 175
Monitor Task ............................................................................. 175
Organizational Group .................................................................. 175
Package .................................................................................... 175
Package Distribution Event Status ................................................. 175
Package Download Method ........................................................... 175
Package Download Source ............................................................ 175
Package Download URL ............................................................... 176
Package Server .......................................................................... 176
Package Status ........................................................................... 176
Parent Task ............................................................................... 176
Processor .................................................................................. 176
ServiceDesk Affected User ........................................................... 176
ServiceDesk Assigned to User ....................................................... 177
ServiceDesk Change .................................................................... 178
ServiceDesk Change Impact .......................................................... 178
ServiceDesk Change Location ....................................................... 178
ServiceDesk Change Priority ........................................................ 178
ServiceDesk Change Source .......................................................... 178
ServiceDesk Change Status .......................................................... 179
ServiceDesk Change Type ............................................................ 179
ServiceDesk Change Urgency ........................................................ 179
ServiceDesk Contact Type ............................................................ 179
ServiceDesk Created by User ........................................................ 179
ServiceDesk Date Closed .............................................................. 180
ServiceDesk Date Due ................................................................. 180
ServiceDesk Date Ended .............................................................. 180
ServiceDesk Date Implemented ..................................................... 181
ServiceDesk Date Modified ........................................................... 181
ServiceDesk Date Needed ............................................................. 181
ServiceDesk Date Opened ............................................................. 181
ServiceDesk Date Resolved ........................................................... 182
ServiceDesk Date Reviewed .......................................................... 182
ServiceDesk Date Scheduled ......................................................... 182
ServiceDesk Date Started ............................................................. 182
ServiceDesk Incident ................................................................... 183
ServiceDesk Incident Category ...................................................... 183
ServiceDesk Incident Close Code ................................................... 183
ServiceDesk Incident Impact ........................................................ 184
ServiceDesk Incident Location ...................................................... 184
Contents12

ServiceDesk Incident Priority ....................................................... 184
ServiceDesk Incident Source ......................................................... 184
ServiceDesk Incident Status ......................................................... 184
ServiceDesk Incident Type ........................................................... 184
ServiceDesk Incident Urgency ...................................................... 184
ServiceDesk Last Modified by User ................................................ 185
ServiceDesk Problem .................................................................. 185
ServiceDesk Problem Category ...................................................... 185
ServiceDesk Problem Impact ........................................................ 186
ServiceDesk Problem Location ...................................................... 186
ServiceDesk Problem Priority ....................................................... 186
ServiceDesk Problem Source ........................................................ 186
ServiceDesk Problem Status ......................................................... 186
ServiceDesk Problem Urgency ...................................................... 186
ServiceDesk Reference ................................................................ 186
ServiceDesk Release .................................................................... 187
ServiceDesk Release Location ....................................................... 187
ServiceDesk Release Status .......................................................... 187
ServiceDesk Resolved by User ....................................................... 187
ServiceDesk Time Closed ............................................................. 188
ServiceDesk Time Due ................................................................. 188
ServiceDesk Time Ended .............................................................. 188
ServiceDesk Time Implemented .................................................... 189
ServiceDesk Time Modified .......................................................... 189
ServiceDesk Time Needed ............................................................ 189
ServiceDesk Time Opened ............................................................ 189
ServiceDesk Time Resolved .......................................................... 190
ServiceDesk Time Reviewed ......................................................... 190
ServiceDesk Time Scheduled ........................................................ 190
ServiceDesk Time Started ............................................................ 190
ServiceDesk User ....................................................................... 191
Software Component ................................................................... 191
Software Delivery Advertisement .................................................. 191
Software Delivery Execution Event Command Line ........................... 192
Software Delivery Execution Event Status ....................................... 192
Software Delivery Package Event Status ......................................... 192
Software Delivery Status Event Status ............................................ 192
Software Delivery Status Event Type ............................................. 192
Software License ........................................................................ 192
Software Product ........................................................................ 192
Software Purchase ...................................................................... 193
Software Update ........................................................................ 193
SQL Cluster ............................................................................... 193
13Contents

SQL Cluster Resource .................................................................. 193
SQL Database ............................................................................ 194
SQL Database Creation Date ......................................................... 194
SQL Database System .................................................................. 194
SQL Storage Area ....................................................................... 195
SQL User .................................................................................. 195
Task ......................................................................................... 195
Task Server ............................................................................... 195
Time ........................................................................................ 196
User ......................................................................................... 196
Index ................................................................................................................... 197
Contents14

Introducing IT Analytics
Solution
This chapter includes the following topics:
■IT Analytics Solution
■How IT Analytics works
IT Analytics Solution
IT Analytics Solution software complements and expands upon the traditional
reporting that is offered in most Symantec solutions. It brings multi-dimensional
analysis and robust graphical reporting features to Symantec Management
Platform. This functionality allows users to explore data on their own, without
advanced knowledge of databases or third-party reporting tools. It empowers
users to ask and answer their own questions quickly, easily, and effectively.
IT Analytics Solution represents the information and relationships that are at
the core of the IT decision making process. The result is a robust multi-dimensional
model that provides an entirely new way to explore and view IT data. It enables
users to answer dynamic sequences of questions as fast as they are asked. The
focus shifts to thought leadership and positive change within the organization.
Now users don’t need to toil over complex reports and base decisions upon
assumptions or incomplete data.
How IT Analytics works
Data is extracted from the CMDB as well as from external databases, transformed
through a multidimensional model, and stored in cubes within the Microsoft
Analysis Services database. These cubes act as the data source for the presentation
1
Chapter

layer. They consist of pivot tables as well as reports and dashboards that are
hosted in Microsoft SQL Reporting Services.
IT Analytics Solution uses the following software components:
■Symantec Management Platform 7.0–The primary component that interacts
and accesses the functionality that IT Analytics Solution provides.
■Microsoft SQL Server Analysis Services–Used as the primary data layer for
the dashboards, pivot tables, and reports.
■Microsoft SQL Server Reporting Services–Used as the presentation layer for
the reports and dashboards.
■Microsoft Office Web Components 11 (2003)–Used as one of the presentation
layers to provide raw access to browse the cubes through pivot tables.
IT Analytics Solution is the foundation solution that provides all of the functional
components. The solution is a prerequisite solution for IT Analytics Packs that
does not require a license (similar to Symantec Management Platform). However,
on its own, IT Analytics Solution does not contain any cubes or reports.
The actual definitions for the cubes, reports, and dashboards are contained within
the IT Analytics Packs that align with the existing Symantec suites. These
definitions provide the business value for IT Analytics Solution.
The following IT Analytics Packs are available for IT Analytics Solution 7.0:
■IT Analytics Asset Management Pack
■IT Analytics Client and Server Management Pack
■IT Analytics Symantec Endpoint Protection Pack
■IT Analytics ServiceDesk Pack
Introducing IT Analytics Solution
How IT Analytics works
16

Installing and configuring
IT Analytics Solution
This chapter includes the following topics:
■Installing and configuring IT Analytics Solution
■Hardware prerequisites
■Software prerequisites
■Installing IT Analytics Solution
■Licensing IT Analytics Solution
■Configuring IT Analytics Solution
■Configuring Symantec Endpoint Protection connections
■Symantec Endpoint Protection connection fields
■Adding Symantec Endpoint Protection connections
■Editing Symantec Endpoint Protection connections
■Deleting Symantec Endpoint Protection connections
■Configuring the ServiceDesk connection
■ServiceDesk connection fields
■Editing the ServiceDesk connection
■Deleting the ServiceDesk connection
■Adding cubes
2
Chapter

■Adding reports
■Configuring the cube processing tasks
■Verifying your installation
■Uninstalling IT Analytics
■Removing the IT Analytics Packs
■Uninstalling IT Analytics Solution
■Hosting Symantec Management Platform and SQL 2005 Reporting Services
on the same server
Installing and configuring IT Analytics Solution
From the Symantec Management Console, you can install, configure, and setup
your version of IT Analytics Solution.
Table 2-1 Process for installing and configuring IT Analytics Solution
DescriptionActionStep
You must ensure that your computer
meets the hardware prerequisites and
install specific software before you install
IT Analytics Solution.
See “Hardware prerequisites”on page 20.
See “Software prerequisites”on page 20.
Verify that your computer meets
the hardware prerequisites and
that the proper software is installed
and configured.
Step 1
You can install IT Analytics Solution from
within the Symantec Installation
Manager.
See “Installing IT Analytics Solution”
on page 21.
Install IT Analytics Solution.Step 2
You can install a seven-day trial version,
extend your trial, or purchase an IT
Analytics Solution license.
See “Licensing IT Analytics Solution”
on page 21.
License IT Analytics Solution.Step 3
Installing and configuring IT Analytics Solution
Installing and configuring IT Analytics Solution
18

Table 2-1 Process for installing and configuring IT Analytics Solution
(continued)
DescriptionActionStep
You can specify the name of your
Analysis Services server, database,
Reporting Services virtual directory, and
report folder.
See “Configuring IT Analytics Solution”
on page 22.
Configure IT Analytics Solution.Step 4
You can configure the Symantec Endpoint
Protection connections that the IT
Analytics Symantec Endpoint Protection
Pack uses.
See “Configuring Symantec Endpoint
Protection connections”on page 23.
(Optional) Configure the Symantec
Endpoint Protection connections.
Step 5
You can configure the ServiceDesk
connections that IT Analytics
ServiceDesk Pack uses.
See “Configuring the ServiceDesk
connection”on page 26.
(Optional) Configure the
ServiceDesk connections.
Step 6
You can choose the cubes that you want
to include in your environment.
See “Adding cubes”on page 29.
Add the cubes.Step 7
You can choose the reports that you want
to include in your environment.
See “Adding reports”on page 29.
Add the reports.Step 8
You can choose how often each installed
cube is processed. Usually, each cube is
processed daily.
See “Configuring the cube processing
tasks”on page 30.
Schedule the cube processing tasks.Step 9
You can check to see that your
installation was successful and that your
version of IT Analytics Solution contains
all the necessary parts.
See “Verifying your installation”
on page 30.
Verify your installation.Step 10
19Installing and configuring IT Analytics Solution
Installing and configuring IT Analytics Solution

Hardware prerequisites
The computer that you want to install IT Analytics Solution on should meet specific
hardware requirements.
See “Installing and configuring IT Analytics Solution”on page 18.
In addition to the hardware required for the Symantec Management Platform,
the following hardware is recommended:
■Pentium 4 1.8 GHz CPU
■1 GB RAM
■5 GB of free disk space
Software prerequisites
IT Analytics Solution requires that specific software be installed.
See “Installing and configuring IT Analytics Solution”on page 18.
Before you install IT Analytics Solution, the following software must be installed
and configured:
■Symantec Management Platform 7.x
■Microsoft SQL Server Analysis Services (for IT Analytics Cube database)
Supported versions: 2005 SP2 and 2008 SP1.
For more information about proper configuration, see the Microsoft MSDN
Web site at http://msdn2.microsoft.com/en-us/library/ms143764.aspx.
■Microsoft SQL Server Reporting Services (for IT Analytics Reports)
Supported versions: 2005 SP2 and 2008 SP1.
For more information about proper configuration, see the Microsoft MSDN
Web site at http://go.microsoft.com/fwlink/?LinkID=91847.
We recommend that you disable Internet Explorer Enhanced Security on the
computer that hosts Microsoft SQL Server 2005 Reporting Services.
■ADOMD.NET 9.0
Installed on Notification Server.
Install the ADOMD.NET.msi file with the default configuration.
For the downloadable file, see
http://www.microsoft.com/downloads/details.aspx?familyid=d09c1d60-
a13c-4479-9b91-9e8b9d835cdc&displaylang=en.
■Microsoft Office Web Components 11 (2003)
Installed on all computers that access the console.
Installing and configuring IT Analytics Solution
Hardware prerequisites
20