Symantec 10067161 - 10PK NORTON ANTIVIRUS User manual

Product Manual
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Norton AntiVirus™
Product Manual
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.
Documentation version 19.0
Copyright © 2011 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Norton, SONAR, LiveUpdate, Norton
AntiSpam, Norton AntiVirus, Norton Internet Security, Norton 360,
and Norton SystemWorks are trademarks or registered trademarks
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Norton License Agreement
Norton AntiVirus™
IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
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SERVICE, USING THE CONTACT DETAILS
IN SECTION 10 OF THIS LICENSE
AGREEMENT, FOR INFORMATION ON HOW
TO OBTAIN A REFUND OF THE MONEY YOU
PAID FOR THE SOFTWARE (LESS SHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.
1. License:
The software (including any accompanying
features and services) and documentation
(including any product packaging) (the
“Documentation”), that accompanies this
License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights to use the Software during the Service
Period. The “Service Period”shall begin on
the date of Your initial installation of the
Software on a computer, mobile or mobile
computing device (a “Device”), regardless of
the number of copies that You are permitted
to use in accordance with Section 1.A of this
License Agreement, and shall last for the
period of time set forth in the Documentation
or the applicable transaction documentation
from the authorized distributor or reseller
from which You obtained the Software. The
Software may automatically deactivate and
become non-operational at the end of the
Service Period, and You will not be entitled
to receive any feature or content updates to
the Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Period will be available in accordance
with Symantec’s support policy posted at
http://www.symantec.com/norton/
support/technical_support_policy.jsp.
This License Agreement governs any
releases, revisions, updates or enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.
During the Service Period, You
may:
A.use one copy of the Software on a single
Device. If a greater number of copies and/or
number of Devices is specified within the
Documentation or the applicable transaction
documentation from the authorized
distributor or reseller from which You
obtained the Software, You may use the

Software in accordance with such
specifications;
B. make one copy of the Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your Device and retain
the original for back-up or archival purposes;
C. use the Software on a network, provided
that You have a licensed copy of the Software
for each Device that can access the Software
over that network;
D. permanently transfer all of Your rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid; and
E. use the Software in accordance with any
additional permitted uses which may be set
forth below.
You may not, nor may you permit
any other person to:
A. sublicense, rent or lease any portion of the
Software;
B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;
C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or
D. use the Software in any manner that is not
permitted pursuant to this License
Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes such features available
with the Software during Your Service
Period. Symantec continually strives to
improve the usability and performance of its
products and services. In order to optimize
the Software Symantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.
B. Certain Software uses content that is
updated from time to time, including but not
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates”(or alternatively referred to as
“Protection Updates”or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a Device to not
more than a finite number of times for a
finite number of Devices. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique activation code accompanying
the Software and Device configuration in the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted

by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handling and taxes are refundable)
at any time during the sixty (60) day period
following the date of purchase.
6. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE AND COUNTRY TO
COUNTRY.
7. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL PURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
SIMILAR DAMAGES, INCLUDING ANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF SYMANTEC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.
8. U.S. Government Restricted
Rights:
For U.S. Government procurements, the
Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer
Software Documentation”, as applicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.
9. Export Regulation:
You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may

be subject to the import and export laws of
the United States, specifically the U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE LAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.
10. General:
This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at t
www.symantec.com.
ADDITIONAL TERMS AND
CONDITIONS
Your use of the Software is subject to the
terms and conditions below in addition to
those stated above.
11. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the Device on
which it is installed, which may include:
Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose of delivering the
functionalities of the software, and also for
evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentially fraudulent websites and
other Internet security risks. URLs of
websites visited as well as search keywords
and search results only if the Norton Safe
Web feature is enabled. This information is
collected by Symantec for the purpose of
providing protection and of evaluating and
advising You regarding potential threats and
risks that may be associated with a particular
Web site before You view it.
Executable files and files that contain
executable content that are identified as
potential malware, including information on
the actions taken by such files at the time of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.

The name given to the Device during the
initial setup of such Device. If collected, the
name will be used by Symantec as an account
name for the Device under which You may
elect to receive additional services and/or
under which You may use certain features
of the Software. You may change such
account name at any time after installation
of the Software (recommended).
Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of the Software was successfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information is collected by Symantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. Symantec may also
use this information to optimize its
web-pages.
Information contained in email messages
that you send through the Software to
Symantec to report as spam or as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantec will not correlate these
files with any other personally identifiable
information.
Information contained in a report that You
may choose to send through the Software to
Symantec when the Software encounters a
problem. The report includes information
regarding the status of both the Software and
Your Device at the time that the Software
encountered the problem. The status
information about Your Device may include
the system language, country locale, and the
operating system version for Your Device, as
well as the processes running, their status
and performance information, and data from
files or folders that were open at the time the
Software encountered the problem. The
information could contain personally
identifiable information if such information
is included in, or is a part of the name of the
files or folders open at the time the Software
encountered the problem. This information
will be sent to Symantec only with Your
permission, and will not be sent
automatically. The information is collected
by Symantec for the purpose of correcting
the encountered problem and improving
Symantec’s product performance. This
information will not be correlated with any
personally identifiable information.
The Internet Protocol (IP) address and/or
Media Access Control (MAC) address and the
Machine ID of the computer on which the
Software is installed to enable the Software
to function and for license administration
purposes.
Other general, statistical information used
for product analysis, and for improving
product functionality.
Unless it is expressly defined as optional, the
collected information as set out above is
necessary for the purpose of the functionality
of Symantec’s products.
Information may be transferred to the
Symantec group in the United States or other
countries that may have less protective data
protection laws than the region in which You
are situated (including the European Union)
and may be accessible by Symantec
employees or contractors exclusively to be
used in accordance with the purposes
described above. For the same purposes the
information may be shared with partners
and vendors that process information on
behalf of Symantec. Symantec has taken
steps so that the collected information, if
transferred, receives an adequate level of
protection.
Subject to applicable laws, Symantec reserves
the right to cooperate with any legal process
and any law enforcement or other
government inquiry related to your use of
this Software. This means that Symantec
may provide documents and information
relevant to a court subpoena or to a law
enforcement or other government
investigation. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec

may collect, transmit, store, disclose and
analyze such information for these purposes.
CPS / S 5.0 / USE

Chapter 1 Getting started ...................................... 11
Activation protects you ............................. 11
About your Norton Account ........................ 15
About Norton AntiVirus main
window ........................................... 22
About Norton Community Watch ................. 35
About Norton Bootable Recovery
Tool ............................................... 37
Starting Norton AntiVirus from the
command prompt .............................. 42
About the Norton AntiVirus icon ................. 42
About LiveUpdate .................................... 45
About Network Proxy settings ..................... 56
Chapter 2 Monitoring your system's
performance ................................... 61
About System Insight ................................ 61
Chapter 3 Protecting your files and data ................. 97
About maintaining protection ..................... 97
About the Norton AntiVirus scans .............. 100
Chapter 4 Responding to security issues ................ 165
What to do if a security risk is found ........... 165
Chapter 5 Protecting Internet activities ................. 179
About Download Insight ........................... 179
About Intrusion Prevention ...................... 190
Contents

About Vulnerability Protection .................. 194
About the types of security risks ................ 197
About configuring POP3 and SMTP
ports ............................................. 198
About the Network Security Map ................ 201
About Metered Broadband Mode ................ 219
Chapter 6 Monitoring protection features .............. 223
About Security History ............................ 223
Chapter 7 Customizing protection features ............ 253
Feature summary ................................... 253
About turning off automatic features .......... 258
About customizing settings and
options .......................................... 261
Chapter 8 Finding additional solutions .................. 307
Finding the version number of your
product .......................................... 307
Finding the End-User License
Agreement ..................................... 308
About upgrading your product ................... 308
About Norton Autofix .............................. 311
Staying informed about protection
issues ............................................ 313
About Support ....................................... 314
About uninstalling .................................. 320
Index .......................................................................... 325
Contents10

This chapter includes the following topics:
1Activation protects you
1About your Norton Account
1About Norton AntiVirus main window
1About Norton Community Watch
1About Norton Bootable Recovery Tool
1Starting Norton AntiVirus from the command
prompt
1About the Norton AntiVirus icon
1About LiveUpdate
1About Network Proxy settings
Activation protects you
Product activation is a technology that protects users
from pirated or counterfeit software. It protects you
by limiting the use of a product to those users who have
acquired the product legitimately. Product activation
requires a product key for each installation of a
product. You must activate the product within a limited
time period after you install it.
1
Getting started

If you are connected to the Internet, product activation
takes place automatically when you start the product
for the first time after installation. After activation,
the Norton Account window appears. You can create
your Norton Account and register your product.
If you are not connected to the Internet, you can click
Try Later in the Activation not complete window to
start your product. The Activation window reappears
every time you start your product until you activate
your product. If you choose not to activate at that time,
you receive an alert that reminds you to activate the
product. You can also activate your product from the
Norton AntiVirus main window.
wIf you do not activate the product within the time
period that the alert specifies, the product stops
working. You can activate it after the time period has
elapsed, but you are not protected until you activate
the product.
Activating your product
If you did not activate your product during installation,
you receive an activation-needed alert regularly until
you activate the product.
Product activation reduces software piracy and ensures
that you use authentic Symantec software. Activation
provides you with a specified period of subscription to
your Norton product. You can also renew your
subscription to continue using Norton AntiVirus.
wYou must activate your product within the time period
that the alert specifies, or your product stops working.
You can activate your product directly from the
activation-needed alert or from the main window.
Activation should take only a few minutes.
During activation, the Norton Account window
appears. You can create your Norton Account and
register your product. You can also view details, such
as your product key, your registration date, and recent
updates to the product. If you skip the Norton Account
Getting started
Activation protects you
12

window, the product is activated, but the product key
is not saved in the Norton Account. You can print the
product key to reinstall your product in the future.
To activate your product from the alert
1In the alert, do one of the following:
1If you purchased a subscription version of a
retail product or the product came installed on
your computer, select Activate Now
(Recommended).
1If you want to renew the subscription of your
product, select Renew Now.
You can also activate or renew the subscription of
your product from any non-admin user account.
2Click OK.
3Follow the on-screen instructions to activate or
renew your product.
4In the window that appears, click Done.
To activate your product from the main window
1In the Norton AntiVirus main window, do one of the
following:
1If you purchased a subscription version of a
retail product, click Activate Now.
1If the product came installed on your computer,
click Activate Online Now.
1If you want to renew the subscription of your
product, click Renew.
You can also activate or renew the subscription of
your product from any non-admin user account.
2Follow the on-screen instructions to activate or
subscribe your product.
3In the window that appears, click Done.
Where to find your product key
The product key is a unique key that helps you to install
and activate the Symantec product on your computer.
The product key is a 25-character alphanumeric string
13Getting started
Activation protects you

that is shown in five groups of five characters each,
separated by hyphens. The location of the product key
varies depending on how you acquired the product.
The locations of the product key are as follows:
The product key is either on
a sticker on the CD sleeve or
on an insert in the product
package.
If you purchased a retail copy
of the product on CD
The product key is on the
DVD package.
If you purchased the product
on DVD
The product key is stored on
your computer as part of the
download process and is
included in the confirmation
email from the Symantec
Store.
If you downloaded the
product from the Symantec
Store
The product key is provided
as part of the activation
process. Be sure to save your
product key by creating or
signing in to your Norton
Account, or by printing the
key. You may need the
product key if you ever want
to reinstall your product.
If your computer came with
the product already installed
The product key is printed on
the card along with
instructions on how to use it.
Be sure to save your product
key by creating or signing in
to your Norton Account. You
need the product key if you
ever want to reinstall the
product.
If you received a product key
card
Getting started
Activation protects you
14

To recover or access your
product key log on to
https://www.mynortonaccount.com.
If you are not registered,
register for Norton Account.
You can find the product key
on the Products tab in the
Norton Account page.
If you are still unable to
locate your product key, you
can recover it using Norton
Account
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log in to your
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
If you use a proxy server to connect to the Internet,
you must configure the proxy settings. To use the
Proxy Server option, go to the Norton AntiVirus main
window, and then click Settings > Network > Network
Security Settings > Proxy Server > Configure.
About your Norton Account
When you create a Norton Account, you can manage
all of your Norton products in one place. You can store
your product keys in your Norton Account and also
buy additional product keys. You can also register your
product with the Norton Account. It takes only a few
15Getting started
About your Norton Account

moments to create your Norton Account. You must be
connected to the Internet to create a Norton Account.
After you create a Norton Account, you can access and
manage your account information and product
information from anywhere. It helps to reinstall your
products and download the latest version of the
products. If you install your product on more than one
PC, you can use the same Norton Account. To access
your Norton Account, go to the following URL:
https://www.mynortonaccount.com
You can create a Norton Account in the following ways:
1During activation
You can create your Norton Account and register
your product from the Norton Account window
that appears when you activate the product. You
must provide your account information in the
Norton Account window that appears.
1Any time after activation
If you skip the Norton Account window during
activation, you can create a Norton Account any
time after activation. You can create your Norton
Account and register your product from the
Account link that appears at the top of the Norton
AntiVirus main window.
Getting started
About your Norton Account
16

After you log in to your Norton Account, you can
manage your product information with the following
options:
Saves the information for all of
the Norton products that you
own.
The Products tab provides you
the information about the
Norton products that you own
and the expiration date. You can
click the arrow icon against a
product for more information
such as product key and the
registration date. You can also
buy a new product key to protect
additional computers. You can
use the Update option to check
and download the latest product
version using Norton Update
Center.
Products
Contains order information of
the Norton products you bought
from Norton online store.
Order History
17Getting started
About your Norton Account

Saves your account information
and your billing details.
The Profile options are:
1Account Information
You can update your Norton
Account information and
your shipping address on the
Account Information tab.
After you update, click
Update to save the changes.
1Billing Information
You can save your credit card
information and your billing
address on the Billing
Information tab. It makes it
easier for saving online
orders. After you update,
click Update to save the
changes.
1Change Password
You can change your current
Norton Account password on
the Change Password tab.
Profile
You can use the icons at the bottom of your Norton
Account Web page to access and use the following:
Norton Online Family
monitors and manages your
child's Internet activities and
computer usage.
Norton Online Family
Getting started
About your Norton Account
18

Norton Online Backup
provides a secure and
easy-to-use online backup
solution that safeguards your
important data against
system crash, accidental
deleting, virus infection, and
other disasters.
Norton Online Backup
Norton Safe Web checks the
safety of a Web site and lets
you perform a safe Web
search.
Norton Safe Web
The Symantec Web site
provides more information
about the various products of
Symantec, the latest updates
on Internet security, and
various support options.
Norton.com
Norton Update Center checks
and lets you download the
latest version of your Norton
product.
Norton Update Center
If you forget your Norton Account password, you can
get a temporary password by clicking the Forgot your
password link in the Norton Account sign-in Web
page. You need to provide your email address. You need
to use the same email address that you provided when
you created your Norton Account. Symantec sends a
temporary password to your email address. You can
use the temporary password for a limited time period.
You must reset your password after you log in to your
Norton Account.
19Getting started
About your Norton Account

Creating a Norton Account
Your Norton Account stores the product key and the
billing information of your product. You can also
register your product with the Norton Account.
In addition, Norton Account helps you to do the
following:
1Access the product key and other product
information when you need it.
1Reinstall your Norton product.
1Buy additional product keys for your home or office.
1Check and download the latest version of the
product by using Norton Update Center.
1Save online orders and update billing information.
Your computer must be connected to the Internet to
create a Norton Account. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. To configure the proxy settings of your
network, go to the Norton AntiVirus main window, and
then click Settings > Network > Network Security
Settings > Proxy Server > Configure.
You can also create a Norton Account when you
activate your product. When you create your Norton
Account from the product, your product gets registered
in your account. If you have an existing Norton
Account, you can provide the same email address in
the NortonAccount window in your product. This way,
you can register your current product and add it to the
list of Norton products in your existing Norton
Account. If you upgrade your registered product to the
latest available version, your product remains
registered to the same Norton Account. In this case,
you can continue using the same Norton Account login
credentials.
wSymantec products that are older than the 2006
product year do not appear in your Norton Account.
Getting started
About your Norton Account
20