Symantec Fax Sharing User manual

Fax Sharing User’s Guide
February 2000

WinFax PRO Fax Sharing User’s Guide
Copyright Notice
© Symantec Corporation 2000
All rights reserved.
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duplication of this software, including copies offered through sale, loan, rental or gift is a violation of law, and
subject to both criminal and civil penalties.
Notice to WinFax PRO Users
It shall be unlawful for any person within the United States to use any computer or other electronic device to
send any message via a facsimile machine unless such message clearly contains, in a margin at the top or bottom
of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification
ofthebusiness,other entity or individual sending the message and the telephone number of thesendingmachine
or such business, other entity, or individual.
Trademarks
Symantec, the Symantec logo, TalkWorks PRO, Cover Your Voice, WinFax PRO, Cover Your Fax, and
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All other product names are trademarks of their respective owners.
01/00

iii
CONTENTS
About this Guide ....................................................................................6
Using the Online Help ......................................................................................................6
Getting Help in a Dialog ..................................................................................................7
Documentation Feedback .................................................................................................7
Introducing WinFax PRO Fax Sharing ....................................................8
System Requirements ......................................................................................................10
The WinFax PRO Program Group .................................................................................10
Starting and Exiting WinFax Programs ..........................................................................11
Installing WinFax for Fax Sharing
(Administrators Only) ...............................................................11
Setting Up a Fax Sharing Host Station ...........................................................................11
Installing WinFax on a Host Computer ..................................................................12
Enabling the Fax Sharing Host Feature ..................................................................12
Installing the Fax Sharing Client Automatically .............................................................14
Copying the Installation Files to a Network Drive ................................................16
Creating an InstallShield Silent Response File .......................................................17
Creating an Installation Script .................................................................................18
Starting the Scripted Installation .............................................................................19
Troubleshooting the Scripted Installation ..............................................................20
Installing the Fax Sharing Client Manually ....................................................................21
Modifying Fax Sharing Client Settings ...........................................................................22
Working With Faxes .............................................................................23
Sending Faxes ................................................................................................................. 23
How Faxes Are Sent ................................................................................................24
Monitoring Fax Status ..............................................................................................24
Receiving Faxes in Message Manager ............................................................................26
Troubleshooting ....................................................................................28

Contents
iv

5
WinFax PRO Fax Sharing
If you do not have a modem installed on your computer, you can still use
WinFax™ PRO to send and receive faxes. To do so, you must be attached
to a network, and there must be at least one computer with a fax capable
modem or similar communications device and WinFax installed. This
modem sharing feature in WinFax is called Fax Sharing.
If you are sending and receiving messages using a modem on another
computer, your computer is a Fax Sharing Client station. If you and others
in your office are sending and receiving faxes using the modem or device
on your computer, your computer is a Fax Sharing Host station.
This document describes how to use WinFax with the Fax Sharing feature.
Topics in this document include:
Q
information about using this document and the WinFax online
help
Q
understanding the Fax Sharing feature
Q
installing WinFax PRO for Fax Sharing (administrators only)
Q
sending and receiving faxes using the Fax Sharing feature
Q
troubleshooting

WinFax PRO Fax Sharing
6
About this Guide
While this guide contains instructions for the most basic Fax Sharing tasks,
the online help covers all features. Additional information on using the Fax
Sharing Host (that is, WinFax with a local modem or device) is provided in
the WinFax PRO User’s Guide, available in Adobe Acrobat format on your
WinFax installation CD.
Using the Online Help
The Help Topics dialog is the main entry into the WinFax online help and
contains links to both feature overviews and instructions for the most
commonly used features.
To open the Help Topics dialog:
1In Message Manager, click WinFax PRO Help Topics on the Help
menu. The Help Topics dialog appears.
2Select the help options you want to use.
Note: For more information about the Fax Sharing feature, look up “Fax
Sharing” in the online help index.
Click a book and display
the topics available
Use to quickly locate information
usin
g
a standard index
Use to search for words
in the online help

About this Guide
7
Getting Help in a Dialog
Many WinFax dialogs and windows contain a help button (in the upper
right corner) that you can use to display information about on-screen
components, such as commands and individual fields in dialogs.
To view the pop-up help for an on-screen component:
In a dialog, click the What’s This? button in the upper right corner,
then click any screen element. A pop-up appears over the element.
Documentation Feedback
Symantec is interested in your suggestions for improving both the print and
the online documentation for WinFax. We are interested in knowing what
works and what needs improvement. Did you find errors, omissions, or
confusing information? Tell us if you found information too difficult to find.
Tell us where you looked for information, and where you looked first.
Your feedback will help shape future versions of the documentation for
WinFax.
Help button
in upper ri
g
ht
corner of most
WinFax dialo
g
s
and windows
Help pop-up contains
information about
onscreen components
Help button

WinFax PRO Fax Sharing
8
To forward your feedback, use any of the following methods:
Q
Fax – Fax your comments to 1-416-441-0333 to the attention of the
Technical Publications Department.
Q
Postal letter – Send a letter to:
Symantec Corporation
Technical Publications Department
895 Don Mills Road, 500-2 Park Centre
Toronto, Ontario M3C 1W3 (Canada)
Introducing WinFax PRO Fax Sharing
WinFax turns your computer into a full-featured fax messaging
communications center. Using WinFax, you can send and receive fax
documents from your computer at any time.
WinFax sends and receives messages using a modem or related
communications device. For most WinFax users, the modem or device is
installed locally on their computer. However, if you do not have a modem
or device installed on your computer, you can still send and receive
messages by setting up your computer as a Fax Sharing Client station and
using the modem or device attached to the Fax Sharing Host station on
your network.
The Fax Sharing Host station is the messaging center for all Fax Sharing
Clients on your network. Using Fax Sharing Client, you can select the
documents you want to fax on your computer, assemble your fax in the
Send dialog, and then transfer the documents over the network to a Fax
Sharing Host to be faxed—all with a single click. Similarly, the Fax Sharing
Host receives messages for all users on your Fax Sharing network.
To retrieve faxes, you simply connect to the Fax Sharing Host Receive Log
and select the faxes that belong to you.
The following diagrams illustrate how the Fax Sharing Host handles all
sending and receiving activities for your Fax Sharing network.

Introducing WinFax PRO Fax Sharing
9
Client
Step 3:
When the Fax
Sharin
g
Host receives
a fax, the pro
g
ram
displays a dialo
g
to the
Fax Sharin
g
Client
showin
g
all the faxes
received. You can
retrieve your fax at that
time.
Step 1:
Prepare your fax usin
g
Fax Sharin
g
Client, then click
the Send button to send it to
the Fax Sharin
g
Host’s Outbox.
Step 2:
Fax Sharin
g
Client
sends your fax files to the
Fax Sharin
g
Host’s Outbox.
Step 3:
The Fax Sharin
g
Host
sends your fax when the host
modem or device is available.
If you scheduled your fax, the
Fax Sharin
g
Host waits until
that time.
Step 4:
Your fax is
received on the
destination fax device.
Client
Host with modem or
device
Destination
Sending Faxes
Step 4:
View and print your
fax usin
g
your Fax Sharin
g
Client.
Receiving Faxes
(Receive Log)
Step 1:
Someone sends
you a fax.
Host with modem or
device
Step 2:
The modem
or device receives
your fax and
transfers it to the Fax
Sharin
g
Host’s
Receive Lo
g
.
Originating
fax machine

WinFax PRO Fax Sharing
10
System Requirements
The Fax Sharing feature enables Fax Sharing Client stations to transfer faxes
across the network to and from the Fax Sharing Host station. To use the
Fax Sharing feature, you need at least one Fax Sharing Host station and
one Fax Sharing Client station on your network. Multiple Client stations can
connect to a single Host station at any one time (maximum 15 under
Windows 95/98, maximum 25 under Windows NT/2000).
The Fax Sharing Host station is any computer running WinFax with an
attached fax-capable modem or similar communications device that has
enabled the Fax Sharing Host feature.
The Fax Sharing Client station is any computer running WinFax that does
not have an attached modem or device and is set up for Fax Sharing with
the Fax Sharing Host.
The WinFax PRO Program Group
The table below describes the items included in the WinFax PRO program
group.
More information on using these items is provided in the online help and
the WinFax PRO User’s Guide.
Icon Program
Controller – Use the Controller to receive faxes at all times (even when Message
Manager is not running), to monitor current WinFax activity, and to quickly view
new faxes.
The Controller icon indicates that you are running in Fax Sharing mode by
displaying a “network node” graphic directly below the usual Controller graphic.
Install Directory – This is a shortcut to the WinFax installation folder.
Program Setup – Use Program Setup to configure and personalize your WinFax
installation, and to set up many of the main WinFax features.
Send New Fax – Use this command to open the WinFax PRO Send dialog so you
can send faxes without starting Message Manager.