Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Altiris™Software Portal from
Symantec User Guide
Version 7.0 SP2

Software Portal User Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 7.0 SP2, revised 08 March 2010
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■A range of support options that give you the flexibility to select the right
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■Telephone and Web-based support that provides rapid response and
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■Operating system

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Select your country or language from the site index.

Technical Support ............................................................................................... 3
Chapter 1 Introducing the Software Portal ........................................ 9
About the Software Portal ............................................................... 9
What you can do with the Software Portal ........................................ 10
Chapter 2 Introducing software requests ......................................... 11
About the software in the Software Portal ........................................ 11
About the approval of software requests ........................................... 12
Software request workflow ............................................................ 13
Statuses of software requests in the Software Portal ........................... 16
About request status notifications ................................................... 17
Chapter 3 Setting up your Software Portal ....................................... 19
Opening the Software Portal .......................................................... 19
Setting up the Software Portal with your user profile .......................... 20
Software Portal: User Profile page ................................................... 21
Add User dialog box ...................................................................... 22
Chapter 4 Requesting software ........................................................... 23
Requesting software in the Software Portal ....................................... 23
Software Portal: Home page ........................................................... 24
Request Confirmation dialog box, Unlisted Request Confirmation
dialog box ............................................................................. 25
Reviewing or adding comments to a software request ......................... 27
Request Details dialog box ............................................................. 28
Canceling a software request .......................................................... 28
Installing approved software .......................................................... 29
Chapter 5 Managing software requests ............................................ 31
Finding and filtering software requests on the Manager Portal
page .................................................................................... 31
Processing a software request ........................................................ 32
Contents

Software Portal: Manager Portal page .............................................. 33
Index .................................................................................................................... 35
Contents8

Introducing the Software
Portal
This chapter includes the following topics:
■About the Software Portal
■What you can do with the Software Portal
About the Software Portal
The Software Portal lets users submit requests and install software through a
Web-based interface with little or no administrator involvement. This self-service
approach to software delivery reduces help desk calls and simplifies the process
of requesting and delivering software. Because the SoftwarePortal uses predefined
software information and delivery settings, it can automate most of the deliveries
that result from the software requests.
The administrator who sets up the Software Catalog decides which software each
user or group of users is allowed and specifies which software requires approval.
These settings determine the amount of intervention that is required for specific
software requests. Requests for pre-approved software require no further action
from anyone. Requests for other standard software require approval from a
manager or an administrator but upon approval, the software delivery is automatic.
Only the requests for non-standard software require the manager or the
administrator to take further action to deliver the software.
The SoftwarePortal is installed on the client computers. Therefore, the users can
create requests and the managers can approve the requests without requiring
access to the Symantec Management Console.
The Software Portal supports requests for Windows and Mac OS software.
See “Software request workflow ”on page 13.
1
Chapter

See “Requesting software in the Software Portal”on page 23.
See “Processing a software request”on page 32.
What you can do with the Software Portal
The actions that you can perform in the Software Portal are as follows:
■Configure your profile to enter your user information and preferences.
See “Setting up the Software Portal with your user profile”on page 20.
■Request software. (Windows and Mac OS only)
You can request the software that is standard for your organization, which is
known as listed software. You also can request non-standard software, which
is known as unlisted software. For example, unlisted software can be a special
utility that you need for your work but that no one else in the organization
needs.
See “Requesting software in the Software Portal”on page 23.
■Review and manage your software requests.
See “Reviewing or adding comments to a software request”on page 27.
See “Canceling a software request”on page 28.
■Review the software requests and approve or deny them, if you are a manager.
See “Processing a software request”on page 32.
Some requests might also need an administrator’s approval.
Introducing the Software Portal
What you can do with the Software Portal
10