Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Altiris™Server Management
Suite from Symantec User
Guide
Version 7.0 SP2

Altiris™Server Management Suite from Symantec User
Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version: 7.0 SP2
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Technical Support ............................................................................................... 4
Chapter 1 Introducing Server Management Suite ........................... 11
About Server Management Suite ..................................................... 11
Components of Server Management Suite ......................................... 12
Where to get more information ....................................................... 15
Chapter 2 Using Server Management Suite Portal page ................ 17
About Server Management Suite Portal page ..................................... 17
Accessing the Server Management Suite Portal page .......................... 18
Server Management Suite Portal page Web parts ............................... 18
Chapter 3 Using Topology View Web part ......................................... 21
About Topology View Web part ....................................................... 21
Viewing network topology ............................................................. 22
Topology View Web part ................................................................ 22
Chapter 4 Using Server Resource Manager Home page ................ 25
About Server Resource Manager Home page ..................................... 25
Accessing Server Resource Manager Home page ................................ 26
Chapter 5 About Monitor Pack for Servers ....................................... 27
About Monitor Pack for Servers component ...................................... 27
About monitor packs included in Monitor Pack for Servers .................. 28
Section 1 Using Virtual Machine Management ............... 31
Chapter 6 Introducing Virtual Machine Management .................... 33
About Virtual Machine Management ............................................... 33
About server virtualization technique .............................................. 34
About Virtual Machine Management portal page ............................... 34
About Virtual Machine Management tasks ........................................ 35
Contents

What you can do with Virtual Machine Management .......................... 36
Chapter 7 Getting Started with Virtual Machine
Management .................................................................. 39
Getting started with the Virtual Machine Management
component ............................................................................ 39
Discovering and adding a single host ............................................... 40
Discovering the host machines ....................................................... 41
About Virtual Machine Management Task Server Plug-in .................... 42
Installing the Virtual Machine Management Task Server Plug-in .......... 43
Gathering inventory on the host machine ......................................... 44
Chapter 8 Managing Virtual Machines .............................................. 47
About virtual machines ................................................................. 47
Creating a virtual machine ............................................................. 48
Deleting a virtual machine ............................................................. 49
Chapter 9 Managing virtual disks ....................................................... 51
About virtual disks ....................................................................... 51
Creating a virtual disk ................................................................... 51
Deleting a virtual disk ................................................................... 52
Chapter 10 Managing virtual networks ............................................... 55
About virtual networks ................................................................. 55
Creating a virtual network ............................................................. 55
Deleting a virtual network ............................................................. 57
Chapter 11 Using power management tasks ...................................... 59
About power management ............................................................. 59
Starting, stopping, suspending, and resuming a virtual machine ........... 59
Chapter 12 Using snapshots .................................................................. 61
About snapshots .......................................................................... 61
Creating a snapshot ...................................................................... 62
Reverting a snapshot .................................................................... 62
Deleting a snapshot ...................................................................... 63
Chapter 13 Using Virtual Machine Management reports ................ 65
Viewing Virtual Machine Management reports .................................. 65
Contents8

Index .................................................................................................................... 67
9Contents

Contents10

Introducing Server
Management Suite
This chapter includes the following topics:
■About Server Management Suite
■Components of Server Management Suite
■Where to get more information
About Server Management Suite
Server Management Suite combines the essential tools that help you effectively
manage your physical servers and virtual servers, reduce service interruptions,
and increase uptime.
Server Management Suite incorporates a variety of wizards and other features
that let you automate configuration, stage tasks, and create policies to manage
your servers. Various graphical reports let you quickly identify the health of your
environment, pinpoint problems, and analyze trends. Expanded support for virtual
technologies simplifies the management of multiple operating system
environments.
Server Management Suite is a collection of solutions that run on the Symantec
Management Platform. The platform and the solutions of the Server Management
Suite provide the following key features:
■Discovery and inventory
The suite automatically identifies the devices that are found in your network,
and aggregates inventory data across your environment. Multi-platform
support makes it easy to consolidate the discovery data of all your Windows,
UNIX, and Linux assets within an integrated console. You can easily assess
1
Chapter

security vulnerabilities, prepare for software audits, and more accurately
determine hardware availability and needs.
■Provisioning
The suite lets you improve the consistency and increase the quality of server
configurations. It delivers the comprehensive deployment capabilities that
include image-based or scripted operating system installation and ongoing
provisioning. The suite helps you implement the standardized configurations,
and provides you the tools for migration.
■Software distribution and patch management
The suite lets you control server configurations through its software
management capabilities. The automated policies for software and patch
management help you keep the servers standardized and secure. You can
modify similar configurations on multiple servers simultaneously. You can
distribute applications, and security updates to target systems.
■Proactive monitoring and alerting
The suite helps you proactively monitor the critical components of your
network. You can increase the network uptime with the self-healing
remediation tasks that are configured before the critical events occur. You can
organize your servers into vital groups and quickly ascertain the current health
of the whole network. The monitoring capabilities provide you also a
summarized view of each single server performance over time.
See “Components of Server Management Suite”on page 12.
See “Where to get more information”on page 15.
Components of Server Management Suite
Server Management Suite is a collection of solutions that run on the Symantec
Management Platform. These solutions let you discover, inventory, monitor, and
provision servers from a central Console.
See “About Server Management Suite”on page 11.
Introducing Server Management Suite
Components of Server Management Suite
12

Table 1-1 Components of Server Management Suite
DescriptionComponent
Symantec Management Platform provides a set of services
that IT-related solutions can leverage. Solutions plug into
the platform and take advantage of the platform services,
such as security, reporting, communications, package
deployment, and Configuration Management Database
(CMDB) data. The platform services also provide a high
degree of consistency between the solutions, so that users
do not need to learn multiple product interfaces.
Symantec Management Platform includes the following
components:
■Configuration Management Database (CMDB)
■Notification Server
■Symantec Management Console
■Altiris Agent for Windows and Altiris Agent for UNIX,
Linux, and Mac
■Monitor Solution
■Network Discovery
■Reports
■Software Management Framework
Symantec Management
Platform
Deployment Solution helps to reduce the cost of deploying
and managing servers, desktops, notebooks, and thin clients
from a centralized location in your environment. It offers
operating system deployment, configuration, personality
migration of computers, and software deployment across
different hardware platforms and operating systems.
Deployment Solution provides integrated provisioning, disk
imaging, and personality migration from the Symantec
Management Console. Using Symantec Ghost™, you can
perform initial computer deployment using standard images
and migrate user data or application settings to new
computers.
Deployment Solution includes a 7.x version that runs on
the Symantec Management Platform and a license for the
latest 6.x version that can be installed separately.
Deployment Solution
13Introducing Server Management Suite
Components of Server Management Suite

Table 1-1 Components of Server Management Suite (continued)
DescriptionComponent
Inventory Solution lets you gather inventory data about the
computers, users, operating systems, and installed software
applications in your environment. You can collect inventory
data from the computers that run Windows, UNIX, Linux,
and Mac.
After you gather inventory data, you can analyze it using
predefined or custom reports.
Inventory Solution
Inventory Pack for Servers gathers server-based inventory
data from servers. It runs on top of the Inventory Solution
and uses the same Inventory plug-ins, tasks, and wizards.
Inventory Pack for Servers
Inventory for Network Devices gathers inventory data from
the devices that are not managed through the Altiris Agent.
You can gather inventory on the devices that are already
discovered and exist as resources in the Configuration
Management Database (CMDB).
Inventory for Network
Devices
Monitor Pack for Servers works with the Monitor Solution
core components of the Symantec Management Platform.
It lets you monitor operating system performance, services,
and events of your Windows, UNIX, and Linux server
environment.
See “About Monitor Pack for Servers component”
on page 27.
Monitor Pack for Servers
Patch Management Solution for Linux lets you scan Red Hat
and Novell Linux computers for security vulnerabilities.
The solution then reports on the findings and lets you
automate the download and distribution of needed errata,
or software updates. The solution downloads the required
patches and provides wizards to help you deploy them.
Patch Management Solution
for Linux
Patch Management Solution for Mac lets you scan Mac
computers for the updates that they require. The solution
then reports on the findings and lets you automate the
downloading and distribution of needed updates. You can
distribute all or some of the updates.
Patch Management Solution
for Mac
Introducing Server Management Suite
Components of Server Management Suite
14

Table 1-1 Components of Server Management Suite (continued)
DescriptionComponent
Patch Management Solution for Windows lets you scan
Windows computers for security vulnerabilities, and view
the results of the scan. The system lets you automate the
download and distribution of the security patches. You can
create filters of the computers and apply the patch to the
computers that need it.
Patch Management Solution
for Windows
Real-Time System Manager provides you detailed real-time
information about the managed computer, and lets you
remotely perform different administrative tasks. You can
run the tasks immediately, or on a schedule.
Real-Time System Manager lets you also run some of the
management tasks on a collection of computers.
Real-Time System Manager
Software Management Solution provides intelligent and
bandwidth-sensitive distribution and management of
software from a central Web console. It leverages the
Software Catalog and Software Library to ensure that the
required software gets installed, remains installed, and runs
without interference from other software.
Software Management Solution supports software
virtualization technology, which lets you install software
into a virtual layer on the client computer.
Software Management Solution also lets users directly
download and install approved software or request other
software.
Software Management
Solution
Virtual Machine Management lets you perform the
virtualization process on your network. You can create
virtual environments of servers, storage devices, and
network resources on a single physical computer.
See “About Virtual Machine Management”on page 33.
Virtual Machine
Management
Where to get more information
Use the following documentation resources to learn and use this product.
15Introducing Server Management Suite
Where to get more information

Table 1-2 Documentation resources
LocationDescriptionDocument
http://kb.altiris.com/
You can search for the product name under
Release Notes.
Information about new features and
important issues.
This information is available as an article in
the knowledge base.
Release Notes
■The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
■The Product Support page, which is
available at the following URL:
http://www.symantec.com/business
/support/all_products.jsp
When you open your product’s support
page, look for the Documentation link
on the right side of the page.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
This information is available in PDF format.
User Guide
The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
Context-sensitive help is available for most
screens in the Symantec Management
Console.
You can open context-sensitive help in the
following ways:
■The F1 key
■The Context command, which is available
in the Symantec Management Console
on the Help menu.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
Help is available at the solution level and at
the suite level.
This information is available in HTML help
format.
Help
In addition to the product documentation, you can use the following resources to
learn about Altiris products.
Table 1-3 Altiris information resources
LocationDescriptionResource
http://kb.altiris.com/Articles, incidents, and issues about Altiris
products.
Knowledge base
http://www.symantec.com/connect
/endpoint-management-virtualization
An online magazine that contains best
practices, tips, tricks, forums, and articles
for users of this product.
Symantec Connect
(formerly Altiris Juice)
Introducing Server Management Suite
Where to get more information
16

Using Server Management
Suite Portal page
This chapter includes the following topics:
■About Server Management Suite Portal page
■Accessing the Server Management Suite Portal page
■Server Management Suite Portal page Web parts
About Server Management Suite Portal page
Server Management Suite Portal page consolidates the key information about
your network resources into a single view. The Web parts on the Server
Management Suite Portal page let you monitor the state of your computers and
view the inventory data. You can check the status of the recent software deliveries
and find out the number of the Microsoft patches that need to be addressed. The
network topology diagram provides you with an overview of the physical structure
of your network.
You can customize the Server Management Suite Portal page according to your
preferences. You can edit and remove the predefined Web parts, or you can create
new Web parts. For more information, see the topics about editing portal pages
in the Symantec Management Platform Help.
See “Accessing the Server Management Suite Portal page”on page 18.
See “Server Management Suite Portal page Web parts”on page 18.
2
Chapter

Accessing the Server Management Suite Portal page
Server Management Suite Portal page provides you the key information about
your network resources in a single view. You can adjust the Server Management
Suite Portal page to display the Web parts that you find the most useful.
See “About Server Management Suite Portal page”on page 17.
See “Server Management Suite Portal page Web parts”on page 18.
To access the Server Management Suite Portal page
1In the Symantec Management Console, on the Home menu, click Server
Management Suite Portal.
2(Optional) To customize the Server Management Suite Portal page, click Edit.
Server Management Suite Portal page Web parts
Server Management Suite Portal page contains different predefined Web parts.
The default Web parts help you get the overview of your network and the state
of your network devices.
See “About Server Management Suite Portal page”on page 17.
See “Accessing the Server Management Suite Portal page”on page 18.
Table 2-1 Default Web parts on the Server Management Suite Portal page
DescriptionWeb part
Event Console provides a consolidated view of all alerts that
are raised. Event Console is part of the Symantec
Management Platform.
Event Console
The chart on this Monitor Solution Web part shows the
severity status of all monitored resources. In the devices
list you can select a computer and launch the Performance
Viewer, the Resource Manager, or the Event console.
Monitored Resources by
Status
This Web part provides a network topology diagram of the
SNMP-enabled devices that are found in your network.
Topology View Web part displays the data that you collect
using Network Discovery tasks.
See “About Topology View Web part”on page 21.
Topology View
This Web part shows the aggregate health of the devices
and computers in your organizational groups. The Group
View is installed as a part of the Server Management Suite.
Group View - Aggregate
health by resource
Using Server Management Suite Portal page
Accessing the Server Management Suite Portal page
18

Table 2-1 Default Web parts on the Server Management Suite Portal page
(continued)
DescriptionWeb part
This Web part of the Inventory Solution displays a graph
that shows how many computers have reported inventory
in a specified period of time. You can edit the period of the
time that you want reported.
Howcurrent ismy computer
inventory?
This Web part of the Software Management Solution lists
all software deliveries and their status. Following delivery
types are displayed: Managed Software Delivery, Quick
Delivery, Package Delivery, and Legacy Software Delivery.
Recent Software Delivery
Status
This graph reports the number and the severity of the
Microsoft patches that need to be addressed. The Microsoft
Vulnerabilities graph is a Web part of the Patch Management
Solution.
Microsoft Vulnerabilities
19Using Server Management Suite Portal page
Server Management Suite Portal page Web parts

Using Server Management Suite Portal page
Server Management Suite Portal page Web parts
20