Symantec 10288239 - ACAD NORTON ANTISPAM 2005 User manual

User’s Guide

Norton AntiSpam™ User’s Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 2.0
PN: 10288260
Copyright Notice
Copyright ©2004 Symantec Corporation. All Rights Reserved.
Any technical documentation that is made available by Symantec
Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.
Standard Template Library
This product utilizes the Standard Template Library, a C++ library of
container classes, algorithms, and iterators.
Copyright ©1996-1999. Silicon Graphics Computer Systems, Inc.
Permission to use, copy, modify, distribute and sell this software and
its documentation for any purpose is hereby granted without fee,
provided that the above copyright notice appears in all copies and that
both that copyright notice and this permission notice appear in
supporting documentation. Silicon Graphics makes no representations
about the suitability of this software for any purpose. It is provided “as
is” without express or implied warranty.
Copyright ©1994. Hewlett-Packard Company
Permission to use, copy, modify, distribute and sell this software and
its documentation for any purpose is hereby granted without fee,
provided that the above copyright notice appears in all copies and that
both that copyright notice and this permission notice appear in
supporting documentation. Hewlett-Packard Company makes no
representations about the suitability of this software for any purpose.
It is provided “as is” without express or implied warranty.
Trademarks
Symantec, the Symantec logo, and LiveUpdate are U.S. registered
trademarks of Symantec Corporation. Norton AntiSpam is a trademark
of Symantec Corporation. Eudora is a registered trademark of
QUALCOMM Incorporated. Microsoft, MSN, Hotmail, Outlook,
Windows, and the Windows logo are registered trademarks of
Microsoft Corporation. Yahoo! is a registered trademark of Yahoo! Inc.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

Contents
Chapter 1 Installation
System requirements ......................................................... 5
Before installation ............................................................... 7
Install Norton AntiSpam .................................................... 8
After installation .................................................................. 9
For more information .......................................................11
Chapter 2 Feature summary
Spam filtering features ....................................................16
Ad blocking features .........................................................18
Chapter 3 Getting started
Start Norton AntiSpam ....................................................20
About the main window ...................................................20
Use your email program toolbar ....................................22
Activate your product .......................................................23
Turn off spam filtering .....................................................25
Turn off the advertising filters .......................................26
Chapter 4 Frequently asked questions
Explore the Symantec service and support
Web site .....................................................................27
How can I find the version number? ............................27
If you need to uninstall ....................................................28
Troubleshoot Norton AntiSpam .....................................29
Troubleshoot Ad Blocking ...............................................32
Troubleshoot LiveUpdate ................................................33

Contents4
Service and support solutions
Index

Installation 1
Before installing Norton AntiSpam, take a moment to
review the system requirements.
System requirements
To use Norton AntiSpam, your computer must have one
of the following Windows operating systems installed:
1Windows 98/98SE/Me
1Windows 2000 Professional
1Windows XP Home/Professional/Tablet PC/Media
Center Editions
Installation of Norton AntiSpam is not supported on
Windows 95/NT 4.x, Macintosh, Linux, or server
versions of Windows 2000/XP computers.

Installation
System requirements
6
Your computer must also meet the following minimum
requirements.
Supported email programs
Norton AntiSpam fully integrates with Microsoft Outlook
2000, Outlook 2003, and Outlook XP; Microsoft Outlook
Express 5.5 and later; and Eudora 5.0 and later,
providing a Norton AntiSpam toolbar for those programs.
It is also compatible with most POP3-compatible email
programs, including Netscape Messenger 4.X and
Netscape Mail 6.0/P, and can be used with Yahoo! Mail
and Yahoo! Mail Plus on the Web.
wScanning of Hotmail email is supported if you are using
Hotmail with Microsoft Outlook.
Operating System Requirements
Windows 98/98SE/
Me
1155 MHz or higher processor
132 MB of RAM
180 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 5.5
Windows 2000
Professional
Edition
1155 MHz or higher processor
164 MB of RAM
180 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 5.5
Windows XP Home/
Professional/Tablet
PC/Media Center
Editions
1300 MHz or higher processor
1128 MB of RAM
180 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 5.5

Installation
Before installation
7
Email scanning does not support the following email
clients and protocols:
1IMAP
1AOL
1POP3s that use SSL (Secure Sockets Layer)
1Lotus Notes
About encrypted email connections
Norton AntiSpam does not support email connections
using Secure Sockets Layer. Secure Sockets Layer (SSL)
is a Netscape protocol designed to provide secure
communications on the Internet. If you use an SSL
connection to access your email, you are not protected by
Norton AntiSpam.
Before installation
Before you install Norton AntiSpam, prepare your
computer.
Prepare your computer
Close all other Windows programs before installing
Norton AntiSpam. Other active programs may interfere
with the installation and reduce your protection.

Installation
Install Norton AntiSpam
8
Install Norton AntiSpam
You can install Norton AntiSpam from a CD or from a file
you downloaded.
To install Norton AntiSpam
1Do one of the following:
2If you are installing from a CD, insert the CD into
the CD-ROM drive.
2If you downloaded your copy of Norton AntiSpam,
double-click the file you downloaded, then click
Install.
See “If the opening
screen does not
appear” on page 9.
2In the Norton AntiSpam window, click Install Norton
AntiSpam.
3Click Next.
4Read the License Agreement, then click I accept the
License Agreement.
If you decline, you cannot continue with the
installation.
5In the text boxes, type the product key for activation.
6Click Next.
7If you have a Yahoo! Mail account that you want
Norton AntiSpam to filter, select I would like to
setup Norton AntiSpam to filter my Yahoo! Mail
account.
8Click Browse to select a folder into which you want to
install Norton AntiSpam, if it is other than the default
location.
9Click Next to install Norton AntiSpam.
Depending on your computer system speed,
installation can take a few minutes.
10 Click Finish.

Installation
After installation
9
If the opening screen does not appear
Sometimes a computer’s CD-ROM drive does not
automatically run a CD.
To start the installation from the CD
1On your desktop, double-click My Computer.
2In the My Computer window, double-click the icon for
your CD-ROM drive.
3In the list of files, double-click CDStart.exe.
After installation
After Norton AntiSpam is installed, the Information
Wizard appears.
Use the Information Wizard
The Information Wizard lets you activate and register
your copy of Norton AntiSpam.
wIf you choose not to register the software using the
Information Wizard or if registration fails for some
reason, you can register by using the Product
Registration option on the Help menu or by using the
Symantec Web site at www.symantec.com
To use the Information Wizard
1In the welcome window, click Next.
2If you purchased your computer with Norton
AntiSpam already installed, you must accept the
license agreement in order to use Norton AntiSpam.
Click I accept the license agreement, then click
Next.
See “Activate your
product” on
page 23.
3In the Product Activation window, click Activate and
register your product now.
wYou must activate the software within 15 days.
4Click Next.
5In the first Registration window, select the Country/
Region from which you are registering.

Installation
After installation
10
6If you would like information from Symantec about
Norton AntiSpam, check the method by which you
want to receive that information, type the
corresponding address and phone number, then click
Next.
7If you want to receive postal mail from Symantec,
check the box, provide your name and address, then
click Next.
8Make sure your computer is connected to the
Internet, then click Next.
9In the Activation Complete window, click Print key
to print a copy of the product key for your records,
then click Next.
10 Review your subscription information, then click
Next.
11 If, during installation, you chose to have Norton
AntiSpam filter your Yahoo! Mail account, you can
add the account information now. Click Add to specify
the Yahoo! Mail account to filter. When you are done,
click Next.
12 Click Finish.
LiveUpdate starts automatically to retrieve any
updates that were made since the release of the
software.
13 Click Next to install available updates.
14 Click Close.

Installation
For more information
11
For more information
The product documentation provides assistance for using
Norton AntiSpam. You can find the information that you
need on your computer and on the Web.
Use online Help
Help is available throughout your Symantec product.
Help buttons and links to more information provide
assistance that is specific to the task that you are
completing. The Help menu provides a comprehensive
guide to all of the product features and tasks that you can
complete.
To use online Help
1At the top of the main window, click Help & Support
> Norton AntiSpam Help.
2In the Help window, in the left pane, select a tab. Your
options are:
You can also print any topic in Help.
To print a topic in Help
1In the Help window, click the Contents tab.
2In the Contents list, select the topic that you want to
print, and then click Print.
3Select whether you want to print only the selected
topic or the topic and all of the subtopics under it.
4Click OK.
Contents Displays the Help by topic
Index Lists Help topics in alphabetical order
by key word
Search Opens a search box in which you can
type a word or phrase

Installation
For more information
12
Window and dialog box Help
Window and dialog box Help provides information about
the program. This type of Help is context-sensitive,
meaning that it provides help for the dialog box or
window that you are currently using.
To access window or dialog box Help
4Do one of the following:
2In the window, click any Help link.
2In the dialog box, select Help or More Info.
Access the User’s Guide PDF
The Norton AntiSpam User’s Guide is provided on the CD
in PDF format. You must have Adobe Reader installed on
your computer to read the PDF.
wIf you purchased this product as an electronic download,
Adobe Reader was not included. You must download it
from the Adobe Web site.
To install Adobe Reader from the CD
1Insert the CD into the CD-ROM drive.
2Click Browse.
3In the CD window, double-click the Manual folder.
4If applicable, double-click the Adobe folder.
5Double-click the program file.
6Follow the on-screen instructions to select a folder for
Adobe Reader and complete the installation.
Once you have installed Adobe Reader, you can read the
PDF from the CD.
To read the User’s Guide PDF from the CD
1Insert the CD into the CD-ROM drive.
2Click Browse.
3Double-click the Manual folder.
4Double-click the PDF.
You can also copy a User’s Guide to your hard disk and
read it from there.

Installation
For more information
13
To read a User’s Guide from your hard disk
1Open the location into which you copied the PDF.
2Double-click the PDF.
Symantec products on the Web
The Symantec Web site provides extensive information
about all Symantec products. There are several ways to
access the Symantec Web site.
To access the Web site from the Help menu
4Select the solution that you want. Your options are:
To access the Symantec Web site in your browser
4On the Internet, go to www.symantec.com
Help and Support Takes you to the product support
page of the Symantec Web site,
from which you can access the
knowledge bases and downloads
for your product.
Symantec Security
Response
Takes you to the Security Response
page of the Symantec Web site,
from which you can update your
protection and read the latest
information about antithreat
technology.
More Symantec
solutions
Takes you to the Symantec Store
Web site, from which you can get
product information on every
Symantec product.

Installation
For more information
14

Feature summary 2
Use the information in this section to familiarize yourself
with the product.
This section includes the following information:
1A list of all of the features in the product
1A brief description of each feature
The feature summary can help you determine which
feature to use to solve a problem. Read the feature
descriptions to locate the correct component to use.
See “Use online
Help” on page 11.
For more information on any of the features listed, see
the online Help.

Feature summary
Spam filtering features
16
Spam filtering features
As email becomes more popular, many users are
receiving an increasing amount of the unsolicited
commercial email messages known as spam. Not only
does spam make it difficult to identify valid email
messages, some spam contains offensive messages and
images.
Norton AntiSpam incorporates several powerful features
to reduce your exposure to unwanted online content.
Integration with
email programs
Adds buttons to the toolbar in supported email
programs, if you choose
Allowed and
Blocked lists
1Uses user-defined address list to expedite scanning
of email
1Accepts all mail from Allowed list
1Treats all mail from Blocked list as spam
1Allows and blocks email from entire domains as well
as individual email addresses
Automatic import
of addresses
Automatically imports lists of addresses from supported
email programs to keep your list of allowed email
senders in sync, if you choose
Self-training 1Uses outgoing mail to refine spam definition
1Adds the recipients of your email to the Allowed list,
if you choose
1Prevents spammers from using your personal email
addresses to get around the spam filter
Custom spam rules Lets you identify email addresses and text that should
and should not be filtered
Yahoo! Mail and
Yahoo! Mail Plus
filtering
Moves spam email to a separate folder in your Yahoo!
email account

Feature summary
Spam filtering features
17
Language filtering Blocks all email written in the language or languages
you specify
Automated update
of spam
definitions
Updates copies of Symantec spam definition files
automatically (subscription required)

Feature summary
Ad blocking features
18
Ad blocking features
Many Web sites are using more aggressive techniques to
draw attention to the ads on their pages. Some have
begun using larger, more prominent ads, while others
rely on ad windows that appear when you enter or leave
the site. Along with increasing the amount of time that it
takes to display Web pages, some ads contain offensive
content, cause software conflicts, or use HTML tricks to
open additional browser windows.
The following features can help you better control these
unwanted advertisements.
Ad blocking Blocks ads based on user-defined criteria
Pop-up blocking Blocks pop-up windows based on user-defined criteria

Getting started 3
This section contains information about starting your
Symantec product and the features that are available in
the main window.
It is not usually necessary to open your Symantec
product to benefit from the protection features that it
provides. Automatic features that are set during
installation provide you with basic protection.
Open your Symantec product to view status information,
customize option settings, perform basic tasks, and
temporarily disable automatic features.

Getting started
Start Norton AntiSpam
20
Start Norton AntiSpam
Norton AntiSpam filters incoming email on any computer
on which it is installed. You do not have to start the
program to be protected. However, to update and
customize your protection, you will want to start the
program.
To start Norton AntiSpam
4Do one of the following:
2On the Windows taskbar, click Start > Programs
> Norton AntiSpam > Norton AntiSpam.
2On the Windows XP taskbar, click Start > All
Programs > Norton AntiSpam > Norton
AntiSpam.
2On the Windows desktop, double-click the Norton
AntiSpam icon.
2In a supported email program, click Open Norton
AntiSpam.
About the main window
Use the main window to access program components, set
options, and access online Help.