Symantec NORTON GHOST User manual

Norton Ghost
™
Personal Edition
User’s Guide

Norton Ghost
™
Personal Edition User’s Guide
The software described in this book is furnished under a license agreement
and may be used only in accordance with the terms of the agreement.
Copyright Notice
Copyright Ó 1998–1999 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec Corporation
is the copyrighted work of Symantec Corporation and is owned by Symantec
Corporation.
NO WARRANTY. The technical documentation is being delivered to you
AS-IS and Symantec Corporation makes no warranty as to its accuracy or use.
Any use of the technical documentation or the information contained therein
is at the risk of the user. Documentation may include technical or other
inaccuracies or typographical errors. Symantec reserves the right to make
changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, Peter Norton Group, 10201 Torre
Avenue, Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, Norton Ghost, Ghost Walker, Ghost Explorer,
and GDisk are trademarks of Symantec Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of
Microsoft Corporation. IBM, OS/2, and OS/2 Warp are registered trademarks
of International Business Machines Corporation. Novell and NetWare are
registered trademarks of Novell Corporation. 3Com and EtherLink are
registered trademarks of 3Com Corporation. Compaq is a registered
trademark of Compaq Corporation. Zip and Jaz are registered trademarks of
Iomega Corporation. SuperDisk is a trademark of Imation Enterprises
Corporation.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

NOTICE: SYMANTEC LICENSES THE ENCLOSED SOFTWARE TO YOU ONLY UPON THE CONDITION
THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ
THESE TERMS CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, THEN SYMANTEC IS
UNWILLING TO LICENSE THE SOFTWARE TO YOU, IN WHICH EVENT YOU SHOULD RETURN THE
FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED
WITHIN SIXTY DAYS OF PURCHASE, AND YOUR MONEY WILL BE REFUNDED.
LICENSE AND WARRANTY:
The software which accompanies this license (the "Software") is the property of Symantec or its licensors
and is protected by copyright law. While Symantec continues to own the Software, you will have certain
rights to use the Software after your acceptance of this license. Except as may be modified by a license
addendum which accompanies this license, your rights and obligations with respect to the use of this
Software are as follows:
• You may:
(i) use the Software on one computer to clone, or apply an image of, a hard drive on that computer, or
a portion thereof, to another hard drive on the same computer;
(ii) use the Software on that same computer to create an image file of a hard drive on that computer and
store the image file on removable media for disaster recovery purposes;
(iii) use the Software to create a boot disk as described in the documentation for reapplying the hard
drive image that was created for disaster recovery purposes to the hard drive on that same computer;
(iv) use the Software to clone a hard drive from that same computer to a replacement computer, in the
manner described in the software documentation, and to use the Software on the replacement computer
provided that the Software has been removed from the original computer;
(v) make one copy of the Software for archival purposes, or copy the Software onto the hard disk
of your computer and retain the original for archival purposes;
(vi) after written notice to Symantec, transfer the Software on a permanent basis to another person or
entity, provided that you retain no copies of the Software and the transferee agrees to the terms of this
agreement.
• You may not:
(i) use the Software commercially or non-commercially for the purpose of creating multiple computers
or hard drives not connected to the original computer, with similar or identical configurations to that of
the original computer or hard drive;
(ii) copy the documentation which accompanies the Software;
(iii) sublicense, rent or lease any portion of the Software;
(iv) reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the
source code of the Software, or create derivative works from the Software; or
(v) use a previous version or copy of the Software after you have received a disk replacement set or an
upgraded version as a replacement of the prior version, unless you donate a previous version of an
upgraded version to a charity of your choice, and such charity agrees in writing that it will be the sole
end user of the product, and that it will abide by the terms of this agreement. Unless you so donate a
previous version of an upgraded version, upon upgrading the Software, all copies of the prior version
must be destroyed.
• Sixty Day Money Back Guarantee:
If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason,
SYMANTEC LICENSE AND WARRANTY

you may return the complete product, together with your receipt, to Symantec or an authorized
dealer, postage prepaid, for a full refund at any time during the sixty day period following the delivery
to you of the Software.
• Limited Warranty:
Symantec warrants that the media on which the Software is distributed will be free from defects for a
period of sixty (60) days from the date of delivery of the Software to you. Your sole remedy in the
event of a breach of this warranty will be that Symantec will, at its option, replace any defective media
returned to Symantec within the warranty period or refund the money you paid for the Software.
Symantec does not warrant that the Software will meet your requirements or that operation of the
Software will be uninterrupted or that the Software will be error-free.
THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
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IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT
OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
IN NO CASE SHALL SYMANTEC'S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE.
The disclaimers and limitations set forth above will apply regardless of whether you accept the
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• U.S. Government Restricted Rights:
RESTRICTED RIGHTS LEGEND. All Symantec products and documentation are commercial in nature.
The software and software documentation are "Commercial Items", as that term is defined in 48 C.F.R.
2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software
Documentation", as such terms are defined in 48 C.F.R. 252.227-7014(a)(5) and 48 C.F.R. 252.227-
7014(a)(1), and used in 48 C.F.R. 12.212 and 48 C.F.R. 227.7202, as applicable. Consistent with 48
C.F.R. 12.212, 48 C.F.R. 252.227-7015, 48 C.F.R. 227.7202 through 227.7202-4, 48 C.F.R. 52.227-14,
and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer
software and computer software documentation are licensed to United States Government end users
with only those rights as granted to all other end users, according to the terms and conditions
contained in this license agreement. Manufacturer is Symantec Corporation, 10201 Torre Avenue,
Cupertino, CA 95014.
• General:
This Agreement will be governed by the laws of the State of California. This Agreement may only be
modified by a license addendum which accompanies this license or by a written document which has
been signed by both you and Symantec. Should you have any questions concerning this Agreement,
or if you desire to contact Symantec for any reason, please write: Symantec Customer Sales and
Service, 10201 Torre Avenue, Cupertino, CA 95014.

5
CONTENTS
Chapter 1 About Norton Ghost Personal Edition
How Norton Ghost works ................................................................8
Clone internal hard disk drives and individual partitions .............8
Save and load image files to and from removable media ...........9
Clone hard disk drives and partitions peer-to-peer ..................10
Chapter 2 Setting up Norton Ghost
Minimum system requirements ......................................................13
Hardware requirements for Norton Ghost transfer modes .......14
Installing Norton Ghost Personal Edition ........................................14
Installing Norton Ghost in Windows ........................................14
Installing Norton Ghost in DOS ...............................................15
Uninstalling Norton Ghost .............................................................16
Uninstalling Norton Ghost in Windows ....................................16
Uninstalling Norton Ghost in DOS ..........................................16
Setting up a DOS boot disk ...........................................................16
Setting up transfer methods ..........................................................17
Internal drives ..........................................................................17
Local devices ..........................................................................17
Peer-to-peer connections ........................................................18
Peer-to-peer parallel port connections .....................................18
Peer-to-peer NetBIOS network connections ...........................18
Chapter 3 Using Norton Ghost
What you need to do .....................................................................21
Starting Norton Ghost ...................................................................23
Navigating without a mouse ...........................................................24
Cloning disks .................................................................................24
Cloning from disk to disk .........................................................25
Cloning a disk to image file .....................................................27
Cloning a disk from an image file .............................................29
Cloning partitions ...........................................................................32
Cloning from partition to partition ............................................32
Cloning from partition to image file ..........................................34
Cloning a partition from an image file .......................................36
Managing image files .....................................................................39
Image files and compression ...................................................39
Image files and CRC32 ...........................................................40

Contents
6
Image files and volume spanning .............................................40
Image files and tape drives ......................................................43
Viewing image file content and selective file restoration ..........44
Appendix A Norton Ghost command-line switches
Command-line switches .................................................................47
Appendix B Frequently asked questions
Appendix C Troubleshooting
Norton Ghost error codes .............................................................67
Appendix D Diagnostics
Hard drive detection and diagnostic information .............................69
Norton Ghost abort error file (ghost.err) .................................69
Hard disk geometry diagnostics ..............................................70
Full diagnostic statistics dump summary ..................................70
Symantec Service and Support Solutions
Disk Replacement Form
Index

CHAPTER
7
1
About Norton Ghost
Personal Edition
Norton Ghost is the fast and reliable software solution to satisfy all your PC
disk cloning and copying needs: upgrading hard drives, backing up for
disaster recovery, or migrating from your old PC to a new PC.
Caution: Norton Ghost Personal Edition is a powerful utility program that
performs complex operations on your computer. It is recommended for
experienced and highly skilled PC users only.
Norton Ghost clones either complete disks or specified partitions:
■
An entire disk can be either cloned directly from one disk to
another or saved into a Norton Ghost image file. The image file
can be used as a template to create copies of the original disk.
■
The contents of a partition can be copied to another partition.
Selected partitions can be copied to an image file that is used as a
template to create copies of the original partitions.
When cloning complete hard drives, procedures such as FDISK and
FORMAT are a thing of the past. Norton Ghost dynamically partitions and
formats a target disk on the fly. The source and target disks can be different
sizes. Norton Ghost adjusts the position and size of the target partitions
automatically, FAT12, FAT16, FAT32, and NTFS partitions are expanded or
contracted to fit the target. The source and target disk can be on the same
computer, or the target disk can be on a different computer, providing the
two computers are connected through NetBIOS or the parallel ports.
Norton Ghost copies every required partition, regardless of type, from the
source (disk or image file) to the target. If the source and target disks are
identical in size and structure, Norton Ghost can perform a sector-by-sector
copy. Because this is seldom the case and does not allow the resizing of

Chapter 1: About Norton Ghost Personal Edition
8
partitions, Norton Ghost positions each partition or logical drive on the
target disk using the same rules as FDISK, copying the partitions on a file-
by-file basis.
An image file can be stored on a CD, Superdisk, JAZ or ZIP drive, or other
removable media. This file can be used for backup or for cloning copies of
the original disk.
Norton Ghost runs in DOS with a simple graphical interface. Alternatively,
to simplify repetitive tasks, command-line switches can automate
operation.
The Norton Ghost installation CD contains these additional utilities that
work with Norton Ghost:
■
Ghost Explorer recovers and deletes individual directories and files
from an image file.
■
GDISK is a complete replacement for the FDISK and FORMAT
utilities that allows on-the-fly formatting, better disk space
utilization, batch mode operation, hiding and unhiding of
partitions, and extensive partition reporting.
Unlike FDISK, which uses interactive menus and prompts, GDISK is
command line driven and offers quicker configuration of a disk’s
partitions.
How Norton Ghost works
Because the Norton Ghost executable is small with minimal conventional
memory requirements, it can easily be run from a DOS boot disk or
alternative storage location within DOS. Norton Ghost can make complete
backups of disks or partitions. Norton Ghost even copies in-use system
files that other backup utilities miss, making it a great tool for disaster
recovery operations.
The following sections give examples of common ways to use Norton
Ghost.
Clone internal hard disk drives and individual partitions
With Norton Ghost you can save all of the contents on one internal hard
disk drive or partition to another by cloning local disk-to-disk, or partition-
to-partition. The hardware must be installed correctly and have the hard
disk drive jumpers and CMOS/BIOS correctly configured. As with all

How Norton Ghost works
9
Norton Ghost usage, both the source and destination must be free from file
corruption and physical hard disk drive problems prior to cloning.
Note: When cloning an entire hard disk drive, the existing partition
configuration is overwritten and need not be set in advance.
Internal transfer operations are one of the fastest methods of cloning, and
offer a simple quick hard disk drive backup or migration tool. By using a
second hard disk drive as a backup, it can be used to replace the original
in the event of its failure or corruption, reducing the downtime of the
machine.
Norton Ghost’s ability to resize the partitions and file systems it
understands while cloning disk-to-disk simplifies upgrading to a larger
hard disk drive. Install the new hard disk drive hardware as required, then
run Norton Ghost from a boot disk to migrate the contents of the old drive
to the larger drive. This leaves the original disk untouched and available
until the new system configuration is completed.
Caution: Make sure you correctly identify and select the source and
destination disks as the operation cannot be undone.
Save and load image files to and from removable media
It is possible to burn image files onto a CD or to save an image file to a ZIP
drive, JAZ drive, Superdisk, or other removable media.
For ZIP, JAZ, Superdisk, and removable media, Norton Ghost writes and
reads directly to and from the device, providing that the device is working
and has a DOS drive letter.
When creating the image of the model for storage on a CD, we recommend
bringing the image down onto the PC that has the writing software, and
then creating the CD. Norton Ghost can be included on the created CD.
To create a CD image file for later restoration:
1 Save the model hard disk to an image file using Norton Ghost and
the split command-line option.
2 Run the CD writing software and save the image onto the CD.

Chapter 1: About Norton Ghost Personal Edition
10
For restoration purposes, once the device is working and has a drive letter,
Norton Ghost can use that drive to perform the required task.
Clone hard disk drives and partitions peer-to-peer
Peer-to-peer connections are typically used when there are two computers
that you wish to connect. Norton Ghost gives you the choice of connecting
through the NetBIOS or through the LPT (printer) parallel port. In both
cases, one computer becomes the master, the other the slave. See “Peer-to-
peer connections” on page 18 for more information.
■
To connect through the printer port you need a parallel data
transfer cable plugged into the LPT port of both computers.
■
To connect through NetBIOS you need a network card in each
computer, a converted Ethernet cable, and the appropriate
networking software. In general, connecting through the network
gives two to five times the performance of an LPT connection.
For NetBIOS and LPT connections, one machine must act as the master and
the other the slave. All operator input will be on the master computer.
Using the NETBIOS interface
With Ethernet, or Token Ring, it is possible to clone between two
machines, using their network interface cards through the NetBIOS
protocol interface. By purchasing, or making, a custom connectivity
Ethernet crossover cable or using coaxial or a mini-HUB and cables, a PC
can connect to another PC. This is a two-node peer-to-peer network. To set
up NetBIOS requires five basic Novell networking software components:
■
LSL
■
MLID (the Network Interface Card ODI driver)
■
IPXODI
■
NetBIOS interface
■
NET.CFG (configuration)