Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... User manual

Altiris™Patch Management
Solution for Mac from
Symantec User Guide
Version 7.0 SP2

Altiris™Patch Management Solution for Mac from
Symantec User Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Legal Notice
Copyright © 2010 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the
product are trademarks or registered trademarks of Symantec Corporation or its affiliates
in the U.S. and other countries. Other names may be trademarks of their respective owners.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of
Symantec Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO
BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,
PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED
IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software Documentation", as
applicable, and any successor regulations. Any use, modification, reproduction release,
performance, display or disclosure of the Licensed Software and Documentation by the U.S.
Government shall be solely in accordance with the terms of this Agreement.
Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
http://www.symantec.com

Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and/or web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers software upgrades
■Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our web site
at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level

■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates, such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade assurance and support contracts
■Information about the Symantec Buying Programs
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals

Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
[email protected]Asia-Pacific and Japan
[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America
Additional enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
Managed Services remove the burden of managing and monitoring security
devices and events, ensuring rapid response to real threats.
Managed Services
Symantec Consulting Services provide on-site technical expertise from
Symantec and its trusted partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring, and management capabilities. Each is focused on
establishing and maintaining the integrity and availability of your IT resources.
Consulting Services
Education Services provide a full array of technical training, security education,
security certification, and awareness communication programs.
Education Services
To access more information about enterprise services, please visit our web site
at the following URL:
www.symantec.com/business/services/
Select your country or language from the site index.

Technical Support ............................................................................................... 3
Chapter 1 Introducing Patch Management Solution for
Mac .................................................................................... 9
About Patch Management Solution for Mac ........................................ 9
Where to get more information ....................................................... 10
Chapter 2 Implementing Patch Management Solution for
Mac ................................................................................... 13
Implementing Patch Management Solution for Mac ........................... 13
Chapter 3 Installing Patch Management Solution for Mac ........... 15
Prerequisites for Patch Management Solution for Mac ........................ 15
Installing Patch Management Solution for Mac .................................. 16
Licensing .................................................................................... 16
Chapter 4 Checking for available software updates ....................... 17
Checking for available software updates ........................................... 17
Viewing the list of available software updates ................................... 18
Chapter 5 Installing software updates .............................................. 19
About installing software updates ................................................... 19
Installing individual software updates ............................................. 19
Installing all updates .................................................................... 20
Chapter 6 Viewing reports .................................................................... 23
About Patch Management Solution for Mac reports ............................ 23
Viewing reports ........................................................................... 24
About the Patch Management home page ......................................... 24
Index .................................................................................................................... 27
Contents

Contents8

Introducing Patch
Management Solution for
Mac
This chapter includes the following topics:
■About Patch Management Solution for Mac
■Where to get more information
About Patch Management Solution for Mac
Patch Management Solution for Mac lets you scan Mac computers for the updates
that they require. The solution then reports on the findings and lets you automate
the downloading and distribution of needed software updates. You can distribute
all or some of the updates.
Patch Management Solution for Mac can update only the software that is supported
by the Mac OS X Software Update utility. The solution integrates with the Software
Update utility, and lets you collect needed updates information from the target
Mac computers and initiate software update. Mac computers download software
updates from Apple and report installation status to Notification Server.
Patch Management Solution for Mac provides you with the pre-configured rollout
jobs that let you automate installing a large number of updates. For example, the
pre-configured rollout jobs can install all updates, all recommended updates, and
so on.
See “Implementing Patch Management Solution for Mac”on page 13.
1
Chapter

Where to get more information
Use the following documentation resources to learn and use this product.
Table 1-1 Documentation resources
LocationDescriptionDocument
http://kb.altiris.com/
You can search for the product name under
Release Notes.
Information about new features and
important issues.
This information is available as an article in
the knowledge base.
Release Notes
■The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
■The Product Support page, which is
available at the following URL:
http://www.symantec.com/business
/support/all_products.jsp
When you open your product’s support
page, look for the Documentation link
on the right side of the page.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
This information is available in PDF format.
User Guide
The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
Context-sensitive help is available for most
screens in the Symantec Management
Console.
You can open context-sensitive help in the
following ways:
■The F1 key
■The Context command, which is available
in the Symantec Management Console
on the Help menu.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
Help is available at the solution level and at
the suite level.
This information is available in HTML help
format.
Help
In addition to the product documentation, you can use the following resources to
learn about Altiris products.
Introducing Patch Management Solution for Mac
Where to get more information
10

Table 1-2 Altiris information resources
LocationDescriptionResource
http://kb.altiris.com/Articles, incidents, and issues about Altiris
products.
Knowledge base
http://www.symantec.com/connect
/endpoint-management-virtualization
An online magazine that contains best
practices, tips, tricks, forums, and articles
for users of this product.
Symantec Connect
(formerly Altiris Juice)
11Introducing Patch Management Solution for Mac
Where to get more information

Introducing Patch Management Solution for Mac
Where to get more information
12

Implementing Patch
Management Solution for
Mac
This chapter includes the following topics:
■Implementing Patch Management Solution for Mac
Implementing Patch Management Solution for Mac
The recommended workflow for updating Mac computers is as follows:
To implement Patch Management Solution for Mac
1Install Patch Management Solution for Mac.
See “Installing Patch Management Solution for Mac”on page 16.
2Install the Altiris Agent for UNIX, Linux, and Mac to the target Mac computers.
For more information, see topics about installing the Altiris Agent in the
Symantec Management Platform User Guide.
3Check for available updates.
See “Checking for available software updates”on page 17.
4Install all or some of the updates.
See “About installing software updates”on page 19.
5View installation status reports.
See “Viewing reports”on page 24.
2
Chapter

Implementing Patch Management Solution for Mac
Implementing Patch Management Solution for Mac
14

Installing Patch
Management Solution for
Mac
This chapter includes the following topics:
■Prerequisites for Patch Management Solution for Mac
■Installing Patch Management Solution for Mac
■Licensing
Prerequisites for Patch Management Solution for Mac
Patch Management Solution for Mac requires the following:
■Symantec Management Platform 7.0 SP4.
For more information, see topics about system requirements for Symantec
Management Platform in the Symantec Management Platform Installation
Guide.
When you install or upgrade Patch Management Solution for Mac through
Symantec Installation Manager, Symantec Management Platform is installed or
upgraded automatically.
See “Installing Patch Management Solution for Mac”on page 16.
Patch Management Solution for Mac supports the following operating systems:
■Mac OS X 10.3.9 (PPC)
■Mac OS X 10.4 (PPC/Intel)
■Mac OS X 10.5 (PPC/Intel)
3
Chapter

Installing Patch Management Solution for Mac
You install Patch Management Solution for Mac through Symantec Installation
Manager as part of the Altiris™Client Management Suite or Altiris™Server
Management Suite installation.
You can also install Patch Management Solution for Mac separately from other
suite components.
See “Prerequisites for Patch Management Solution for Mac”on page 15.
To install Patch Management Solution for Mac
1Do one of the following:
■Download and run the Altiris Client Management Suite or Altiris Server
Management Suite installation file from the Symantec Web site
(www.symatec.com).
■If you already have Symantec Installation Manager installed, click Start
> All Programs > Altiris > Symantec Installation Manager > Symantec
Installation Manager.
2In Symantec Installation Manager, click Install New Products.
3In the Filter by box, click None.
4In the list of available products, select Altiris Patch Management for Mac.
5Follow the installation wizard through to completion.
Licensing
Each Symantec product comes with a 7-day trial license that is installed by default.
You can register and obtain a 30-day evaluation license through our Web site at
www.altiris.com or purchase a full product license.
Use Symantec Installation Manager to install licenses.
Installing Patch Management Solution for Mac
Installing Patch Management Solution for Mac
16

Checking for available
software updates
This chapter includes the following topics:
■Checking for available software updates
■Viewing the list of available software updates
Checking for available software updates
You can check target Mac computers for the software updates that they require.
When you run the Check Available Updates Task, the target Mac computers
download software updates information from Apple and then report the list of
available updates to Notification Server.
To ensure that the list of available software updates on Notification Server is kept
up to date, the task is pre-configured to run twice a week. The task is configured
to run on the All Patchable Mac Computers target.
If you want to quickly check Mac computers for compliance, you can run the task
immediately.
After you collect software update information from Mac computer, you can view
this information in reports.
See “Viewing the list of available software updates”on page 18.
See “Implementing Patch Management Solution for Mac”on page 13.
4
Chapter

To check for available software updates immediately
1In the Symantec Management Console, on the Manage menu, click Jobs and
Tasks.
2In the left pane, click Jobs and Tasks > System Jobs and Tasks > Software >
Patch Management > Mac > Check Available Updates Task.
3Under Task Status, right-click Run Check Available Updates Task on
Schedule, and then click Start Now.
Viewing the list of available software updates
You can view the list of available software updates in the Available Mac Software
Updates report. The report also shows the number of computers that require an
update.
In reports, you can drill down on specific items to obtain additional information.
To populate the report, collect the available software updates inventory.
See “Checking for available software updates”on page 17.
See “Implementing Patch Management Solution for Mac”on page 13.
To view the list of available software updates
1In the Symantec Management Console, on the Reports menu, click All
Reports.
2In the left pane, click Reports > Software > Patch Management > Mac >
Available Mac Software Updates.
Checking for available software updates
Viewing the list of available software updates
18

Installing software updates
This chapter includes the following topics:
■About installing software updates
■Installing individual software updates
■Installing all updates
About installing software updates
With Patch Management Solution for Mac you can use the following methods of
installing software updates:
■Install individual software updates.
See “Installing individual software updates”on page 19.
■Install all updates that match a specific criteria using automated rollout jobs.
See “Installing all updates”on page 20.
See “Implementing Patch Management Solution for Mac”on page 13.
Installing individual software updates
You can install individual software updates directly from reports.
Before you can install updates, you must collect available software updates
inventory.
See “Checking for available software updates”on page 17.
To install software updates, you create a software update rollout job. You can view
the rollout jobs and their status at Manage > Jobs and Tasks > System Jobs and
Tasks > Software > Patch Management > Mac > Rollout Jobs.
See “About installing software updates”on page 19.
5
Chapter

To install individual software updates
1In the Symantec Management Console, on the Reports menu, click All
Reports.
2In the left pane, click Reports > Software > Patch Management > Mac >
Available Mac Software Updates.
3Click the updates that you want to install.
To highlight multiple items, hold down the Ctrl or Shift key.
4Right-click the updates that you want to install and then click CreateRollout
Job.
5(Optional) In the dialog box that opens, modify the name and the description
of the rollout job that you just created.
6Under Task Status, click New Schedule.
7In the New Schedule dialog box, configure a schedule for this software update
rollout job.
For example, click Now.
8Under Input, click Add > Target.
9In the Add Target dialog box, click Open.
10 In the Open dialog box, click All Patchable Mac Computers Target and then
click OK.
It is safe to run the rollout job on all supported Mac computers. When the
rollout job runs, it checks if the update that you want to install is needed. If
the update is not needed, the job does not download and does not install the
update.
11 Click OK.
12 Click Schedule.
13 Close the dialog box.
Installing all updates
Patch Management Solution for Mac also provides you with automated rollout
jobs that let you install all software updates that match a specific criteria. For
example, you can choose to install all available updates, all recommended updates,
all updates that do not require a restart, and so on.
Installing software updates
Installing all updates
20