Symantec ALTIRIS IT MANAGEMENT SUITE 7.0 MR2 - S Instruction Manual

Altiris™IT Management Suite
7.0 MR2 Release Notes

Altiris™IT Management Suite 7.0 MR2 Release Notes
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version: 7.0 MR2.1
Legal Notice
Copyright © 2010 Symantec Corporation. All rights reserved.
Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks
of their respective owners.
This Symantec product may contain third party software for which Symantec is required
to provide attribution to the third party (“Third Party Programs”). Some of the Third Party
Programs are available under open source or free software licenses. The License Agreement
accompanying the Software does not alter any rights or obligations you may have under
those open source or free software licenses. Please see the Third Party Legal Notice Appendix
to this Documentation or TPIP ReadMe File accompanying this Symantec product for more
information on the Third Party Programs.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of
Symantec Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO
BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,
PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED
IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software Documentation", as
applicable, and any successor regulations. Any use, modification, reproduction release,
performance, display or disclosure of the Licensed Software and Documentation by the U.S.
Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
http://www.symantec.com

Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers software upgrades
■Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site
at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level

■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates, such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade assurance and support contracts
■Information about the Symantec Buying Programs
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals

Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
[email protected]Asia-Pacific and Japan
[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America

IT Management Suite 7.0
MR2 Release Notes
This document includes the following topics:
■Introduction
■Installation and Upgrade
■Fixed Issues in this Release
Introduction
IT Management Suite from Symantec is the industry’s most comprehensive and
integrated suite for reducing the cost and complexity of owning and managing
corporate IT assets including desktops, laptops, thin clients, servers, and
heterogeneous platforms including Windows, UNIX, Linux, and Mac to promote
effective service delivery.
IT Management Suite is a collection of solutions and components that run on the
Symantec Management Platform.
For more information about the solutions and components, see the IT Management
Suite 7.0 Release Notes (knowledge base article 51492).
Installation and Upgrade
New Installation
You can install this product by using the Symantec Installation Manager. If you
do a new install of ITMS or any of the components, the MR2 version is installed.

For more information, see Installing the Symantec Management Platform products
(knowledge base article 45732).
Upgrade
You can upgrade this product from ITMS 7.0 by using the Symantec Installation
Manager.
In the Symantec Installation Manager, on the Product Updates page, you see the
available MRs for all of the components of ITMS. Installing MRs is optional. You
can choose to install one or more MRs. If you select the ITMS product, all
component MRs are installed.
Note, that upgrading from ITMS 6.x to ITMS 7.0 MR2 is not supported.
Upgrading the Symantec Management Agent on managed computers
After installing MR2, you must make sure that all managed computers have the
latest version of the Symantec Management Agent.You do this by enabling the
policy to upgrade the Symantec Management Agent.
To upgrade the Symantec Management Agent on managed computers
1In the Symantec Management Console, do one of the following:
■On the Actions menu, click Agents/Plug-ins >Rollout Agents/Plug-ins.
■On the Settings menu, click All Settings. In the left pane, click
Agents/Plug-ins.
2In the left pane, click Altiris Agent.
3Click Windows.
4Click the Altiris Agent for Windows - Upgrade policy.
5On the plug-in upgrade page, turn on the policy.
At the upper right of the page, click the colored circle, and then click On.
6Click Save changes.
7Repeat for the UNIX/Linux/Mac agent.
Fixed Issues in this Release
The following chapters list the new features of this release, things to know about
in this release, and previous issues that were fixed in this release.
IT Management Suite 7.0 MR2 Release Notes
Fixed Issues in this Release
8

Asset Management Solution
Build number 7.0.1359
The following are the issues that were fixed in the MR2 of Asset Management
Solution.
Table 1-1 Fixed issues in Asset Management Solution
Internal IDIssue
2015801Software Licenses list does not display a software product if the end
date of its license is in the past.
2035968Companies that have no name, are displayed as a slim line in the
companies report.
2054047When you try to add an existing line item from a purchase order that
has more than 20 line items, you get an error message “TheDatacould
not be loaded”.
1949840The Resource Link that is created for a Resource Type remains after
deleting the Resource Type, but clicking it gives errors.
1961763Some legacy software licensing reports fail to run.
2093031Edited Asset Status of a resource is not saved.
2076683When a computer is created manually and has the ownership set, and
then a computer checks in with basic inventory and full inventory,
and then both of these computers are merged, the Asset User Owner
association is lost when the clean ownership task is ran after the
merge.
2077152Ownership details dataclass is not updated correctly if the owners
(users) with same name are merged.
Deployment Solution
Build number 7.1.629
The following are the issues that were fixed in the MR2 of Deployment Solution.
Table 1-2 Fixed issues in Deployment Solution
Internal IDIssue
1833046When a Preboot Configurations policy is cloned, the name for the
clone is not properly displayed.
9IT Management Suite 7.0 MR2 Release Notes
Fixed Issues in this Release

Table 1-2 Fixed issues in Deployment Solution (continued)
Internal IDIssue
1885110Deployment Task Handler install policy does not check whether the
Site Servers have both Package Server Service and Task Server Service
installed.
1905379In the Sysprep Imaging Configuration dialog box, the text for the
item Modified is clipped.
1914466When selecting Sysprep Configuration files, localized text is not
displayed--it is English only.
1951071PECTAgent.ini refers to an incorrect port, which prevents image
creation.
1954244, 2046881PrebootConfigurations page and PXEServerConfiguration page do
not have context sensitive help.
1967333In the Import OS Files dialog box, the Add Files option does not work
in German and in Italian.
2017328When the system restarts after the Prepare for Image capture task
has run, the time zone information dialog box appears and stops
responding.
2025056, 2080920PECTAgent fails to load.
2027332The Applied to filter of the Deployment Site Server Components -
Install policy targets any Site Server without Site Server Components
installed.
2027390When in a hierarchy, the Preboot Configuration policy page did not
store targets correctly.
2029214When Hierarchy is enabled, the PXE Preboot Configurations policy is
incorrectly replicated down-stream and can break down-stream
policies.
2036756Query for NSSERVERNAME token is incorrect.
2039921A Copy File task with the execute command that is scheduled to run
on a client computer, copies the file successfully but fails to execute.
2046881Some pages were not displaying online help when pressing F1.
2047965After running the Install Windows OS task with inventory data for
Win 2003 operating system, the client computer starts successfully
but fails to join the domain.
IT Management Suite 7.0 MR2 Release Notes
Fixed Issues in this Release
10