Symantec 14541094 - pcAnywhere Host & Remote User manual

Symantec™ Packager
Implementation Guide

2
Symantec™ Packager Implementation Guide
The software described in this book is furnished under a license agreement and may be
used only in accordance with the terms of the agreement.
Documentation version 1.3
Copyright Notice
Copyright © 2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec Corporation is the
copyrighted work of Symantec Corporation and is owned by Symantec Corporation.
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Documentation may include technical or other inaccuracies or typographical errors.
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Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.
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registered trademarks of their respective companies and are hereby acknowledged.
Printed in the United States of America.
10987654321

Contents
Chapter 1 Introducing Symantec Packager
About Symantec Packager .................................................................................... 7
What you can do with Symantec Packager ........................................................ 8
Customize standard product installations ................................................. 8
Include custom commands with product installations ........................... 9
Install multiple products at once ..............................................................10
Reuse product installations in different packages ................................. 10
How Symantec Packager works .........................................................................11
About the Import Products phase .............................................................12
About the Configure Products phase ........................................................ 13
About the Configure Packages phase ....................................................... 15
About the Deploy Packages phase .............................................................16
Where to find more information ....................................................................... 17
Accessing online Help ................................................................................. 17
Accessing the Symantec technical support Web site .............................17
Chapter 2 Installing Symantec Packager
System requirements .......................................................................................... 19
System requirements for Symantec Packager ........................................ 19
System requirements for installation packages ..................................... 20
User rights requirements ........................................................................... 20
Installing Symantec Packager ........................................................................... 21
Installing Symantec Packager from the installation CD .......................21
Starting the Symantec Packager installation program manually ....... 22
Uninstalling Symantec Packager ...................................................................... 22
Chapter 3 Symantec Packager basics
Opening Symantec Packager after installation .............................................. 25
Updating Symantec Packager ............................................................................ 26
Changing Symantec Packager Preferences and view options ...................... 26
Changing Symantec Packager data folders ............................................. 27
Listing supported product .msi files on the Deploy Packages tab ....... 28
Showing or hiding the Symantec logo ......................................................28
Changing the appearance of icons in Symantec Packager .................... 28
Accessing commands in Symantec Packager ..................................................29

4Contents
Chapter 4 Importing products in Symantec Packager
About importing products .................................................................................. 31
Importing product modules ............................................................................... 32
Deleting products from Symantec Packager ................................................... 33
Chapter 5 Configuring custom products
About configuring custom products ................................................................. 35
Working with custom products ......................................................................... 37
Creating custom products .......................................................................... 37
Viewing product details .............................................................................. 38
Deleting custom products .......................................................................... 39
Configuring custom products ............................................................................ 39
Selecting product features ......................................................................... 39
Setting product installation options ......................................................... 41
Adding or removing configuration files ................................................... 42
Building and testing custom products ............................................................. 44
Building custom products .......................................................................... 44
Testing custom products ............................................................................ 45
Chapter 6 Configuring custom commands
About configuring custom commands ............................................................. 47
Working with custom commands ..................................................................... 49
Creating custom commands ....................................................................... 49
Viewing custom command details ............................................................ 50
Deleting custom commands ....................................................................... 50
Configuring custom commands ........................................................................ 51
Specifying command-line parameters and switches ............................. 52
Including files in a command ..................................................................... 54
Specifying operating system support ....................................................... 55
Building and testing custom commands .......................................................... 57
Building custom commands ....................................................................... 57
Testing custom commands ........................................................................ 57
Chapter 7 Configuring installation packages
About configuring packages .............................................................................. 59
Working with package definitions .................................................................... 61
Creating package definitions ..................................................................... 61
Viewing package definition details ........................................................... 62
Deleting package definitions ..................................................................... 62

5Contents
Configuring package definitions ....................................................................... 63
Adding products and commands to a package definition ..................... 63
Changing the installation sequence ..........................................................65
Setting package installation options ........................................................ 66
Building and testing packages ...........................................................................77
Building packages ........................................................................................ 77
Testing packages .......................................................................................... 78
Chapter 8 Deploying installation packages
About deploying packages ..................................................................................79
Installing packages on the local computer ......................................................80
Using the Package Deployment Tool ................................................................ 81
Package Deployment Tool requirements ................................................. 82
Specifying the packages that you want to deploy .................................. 82
Selecting target computers ........................................................................83
Entering deployment authentication information ................................. 86
Viewing deployment status information ................................................. 87
Deploying packages with other programs ....................................................... 90
Glossary
Index

6Contents

Chapter 1
Introducing Symantec
Packager
This chapter includes the following topics:
■About Symantec Packager
■What you can do with Symantec Packager
■How Symantec Packager works
■Where to find more information
About Symantec Packager
Symantec Packager lets you create, modify, and build custom installation
packages that you distribute to target systems. You can use Symantec Packager
to tailor installations to fit your corporate environment by building packages
that contain only the features and settings that your users need.
Symantec products that are included in installation packages are protected by
copyright law and the Symantec license agreement. Distribution of these
packages requires a license for each user who installs the package.
Note: Symantec Packager runs on Windows NT/2000/2003 Server/XP
Professional platforms only. However, installation packages created with
Symantec Packager can be installed on all Microsoft 32-bit platforms except for
Windows 95/NT 3.5.x.

8Introducing Symantec Packager
What you can do with Symantec Packager
What you can do with Symantec Packager
Symantec Packager gives you the flexibility to select only the features that you
require, which lets you reduce the deployment size and the installation
footprint. It also lets you tailor products to adhere to your security policy, which
lets you give users full access to all features or limit access where appropriate.
Customize standard product installations
Typically, a product installation lets you select standard options, such as the
user and company name, installation directory, and whether the installation is
compact or complete. Although these options offer some flexibility, they are not
custom installations. Symantec Packager lets you select only the features and
options that you want your users to have, which lets you create a true custom
installation.
Table 1-1 lists examples of how you can use Symantec Packager.
See “Configuring custom products” on page 35.
Table 1-1 Examples of product customization options
Goal Solution
Reduce deployment bandwidth
and application footprint.
Symantec Packager lists optional and required
features so that you can select minimal features for
low-bandwidth deployments. Fewer features also
decrease the application footprint and memory usage
on the target system.
Tailor installation to specific
users.
Once you import a product in Symantec Packager, you
can customize that product into as many different
installations as you need.
For example, for your administrator users, you can
include all features. For temporary personnel or other
users who should have limited access, you can
exclude the features that you do not want them to
use.
Reduce installation complexity. Relying on end users to configure product options can
result in lost productivity and increased costs for
support personnel. Symantec Packager lets you
include preconfigured data files so that you do not
have to configure the product manually after
deployment.

9Introducing Symantec Packager
What you can do with Symantec Packager
Include custom commands with product installations
If a product that you want to deploy is not supported by Symantec Packager, you
can create a custom command that contains the product installation and include
that custom command in a package installation.
Examples of custom commands include running executable files, Microsoft
Software Installer (.msi) files, batch files, and so on. If you can run a command
from the command line, you can create a custom command for it.
In addition to running programs from the command line, you can also create a
custom command that copies files to the end user’s system.
Table 1-2 lists examples of how you can use custom commands.
See “Configuring custom commands” on page 47.
Table 1-2 Examples of custom commands
Goal Solution
Execute a command on the target
system.
If the file or command that you want to execute is
already on the target system, you can specify the
command-line argument to execute it.
For example, you want to uninstall a program on the
target system before you install a new version. You
specify the command-line argument and switches
that execute the uninstallation for that program.
Copy files to the target system. Symantec Packager lets you include files of any type
in a custom command. You can also specify where to
copy those files on the target system.
For example, you want to roll out an updated file for
an application that you use. You include the file in a
custom command and specify the destination on the
target system.
Copy a file and execute it on the
target system.
If the file that you want to execute is not already on
the target system, you include the file in the custom
command, the destination location on the target
system, and the command-line argument to execute
that file on the target system.
For example, you want to include a text file in a
package so that it displays at the end of the
installation. You include the text file in a custom
command and specify a command-line argument that
opens that text file in Notepad.

10 Introducing Symantec Packager
What you can do with Symantec Packager
Install multiple products at once
Symantec Packager lets you combine multiple product installations into one
installation package to reduce installation complexity and minimize
deployment costs. In addition to Symantec products, you can include third-party
programs, command-line arguments, batch files, and so on.
See “Configuring installation packages” on page 59.
Reuse product installations in different packages
Symantec Packager lets you reuse your custom product installations and custom
commands in other installation packages. You can reuse and combine product
installations and custom commands to achieve different goals.
For example, you might want to deploy a Symantec pcAnywhere host to all of
your users, but you first need to uninstall the previous version. A subset of your
client systems may also require a service pack to address a security issue.
Another group of users may require an upgraded version of their antivirus or
firewall product. You can create multiple packages that contain the custom
commands and product installations that you need to accomplish this goal.
Figure 1-1 shows an example of how you can reuse components in multiple
packages.
Figure 1-1 Reusing product installations in different packages
See “Configuring installation packages” on page 59.
Package 1
Custom command to
uninstall previous version of
pcAnywhere
Custom command to
install antivirus product
Custom command to
install service pack
Package 2 Package 3
pcAnywhere host