takepayments M5000 User manual

We make it easy.
Your M5000
installation guide.
Your M5000
installation guide.

M5000
3
Power supply
1. Plugging in the
power supply.
Take the power cable and plug it into the circular port
on your base unit.
First, turn the base upside down and you’ll see a clip
(similar to where a battery would be stored).
Unclip it and you’ll find the circular power port shown
on the right.
After you’ve plugged the cable in, you can reclip the
casing back onto the base.
2. Connecting your terminal
to the base.
Take the terminal and place it onto the base unit. It should click into place.
You’ll know it’s connected as the terminal will start to automatically power up.
Our easy guide will help you get up and running in no time.
We’re excited to have you on board.
1. Plugging in the power supply.
2. Connecting your terminal to the base.
3. How to install your terminal.
4. Connecting your terminal to WiFi automatically.
5. Connecting your terminal to WiFi manually.
6. Connecting your terminal to a mobile network.
7. How to change your connection.
We'll cover:
3. How to install your terminal.
Once the terminal has powered up, it’ll show the first screen shown
below. Follow the steps to install your terminal.
You’ll be asked to set-up
your WiFi. Press ‘Enter’
to continue. If you’d
like to use a different
connection, press ‘Clear’.
Select the region ‘GB & NI’
and press ‘Enter’.
This screen will show
before going to the next
screen automatically.
1 2 3
Base Assignment
Successful
Network Setup
Setup your
WiFi now
and then
press Enter
and then
press Enter
Select Region
GB & NI
Rep. of Ireland
Jersey
Guernsey
Please wait...
You’ll be able to connect the base to WiFi automatically or manually.
•To connect the WiFi automatically, go to page 4.
•To connect the WiFi manually, go to page 5.
•To connect using a mobile network, go to page 6.

4. Connecting your terminal to WiFi automatically.
Once you’ve chosen the way you want to connect, it’ll show the first screen shown below.
Follow the steps to connect your machine.
Select ‘Automatic Scan’
and press ‘Enter’.
Type in your WiFi
password and press
‘Enter’.
The terminal will scan
and show nearby
networks. Select your
network and press
‘Enter’.
This screen will then show.
Press ‘Cancel’ three times
to reboot the terminal.
It’ll ask for your network’s
security type. Select
‘Personal Security’ and
press ‘Enter’.
Type in your merchant
number and press ‘Enter’.
You can find it in your
welcome email.
1
5
2
6
3 4
WiFi Password
OK
Terminal Installation
Key In Merchant No.
(6 digit number)
and then
press Enter
WiFi Password
Node-adapt-nor
and then
press Enter
Please wait...
and then
press Enter
and then
press Enter
Once this is completed, the terminal screen
will display a READY prompt and show your
merchant number.
To make sure the terminal is fully installed, we
recommend doing a test transaction of 1p.
You can find out how to do this in your Ingenico
M5000 Quick-Start Guide.
Connection Method
Automatic Scan
Manual Connection
Security
Personal Security
Enterprise Security
54
5. Connecting your terminal to WiFi manually.
Once you’ve chosen the way you want to connect, it’ll show the first screen shown below.
Follow the steps to connect your machine.
Select ‘Manual Scan’ and
press ‘Enter’.
Type in your WiFi
password and press
‘Enter’.
Type in your WiFi network
(SSID) and then press
‘Enter’.
This screen will then show.
Press ‘Cancel’ three times
to reboot the terminal.
It’ll ask for your network’s
security type. Select
‘Personal Security’ and
press ‘Enter’.
Type in your merchant
number and press ‘Enter’.
You can find it in your
welcome email.
1
5
2
6
3 4
WiFi Password
OK
Terminal Installation
Key In Merchant No.
(6 digit number)
and then
press Enter
WiFi Network (SSID)
TALKTALK354
WiFi Password
Node-adapt-nor
and then
press Enter
and then
press Enter
Please wait...
and then
press Enter
and then
press Enter
Once this is completed, the terminal screen
will display a READY prompt and show your
merchant number.
To make sure the terminal is fully installed, we
recommend doing a test transaction of 1p.
You can find out how to do this in your Ingenico
M5000 Quick-Start Guide.
Connection Method
Automatic Scan
Manual Connection
Security
Personal Security
Enterprise Security
Available Networks...
BTWiFi4672
SKY6CC8
TALKTALK354
M5000

6. Connecting your terminal to a mobile network.
Once you’ve chosen the way you want to connect, it’ll show the first screen shown below.
Follow the steps to connect your machine.
7. How to change your connection.
If you decide that you’d like to change the connection type of your card machine, you can easily do this by
completing a function 87.
This allows you to reselect how your machine connects.
Follow the steps to change your connection.
Once this is completed, the terminal screen will display a READY prompt and show
your merchant number.
To make sure the terminal is fully installed, we recommend doing a test transaction
of 1p. You can find out how to do this in your Ingenico M5000 Quick-Start Guide.
This screen will show
before going to the next
screen automatically.
From the main menu,
press ‘Menu’ twice to open
the Application Menu.
Select ‘Function’.
Type in your Supervisor
code and press ‘Enter’.
You’ll then be able to
choose the connection
you’d like to swap to.
This screen will show.
Press ‘Enter’ and the
terminal will reboot.
Select ‘Supervisor Menu’.
Type in ‘87’.
Select ‘Helpdesk Menu’.
1
1
5
3
7
2
2
6
4
System
Mobile Successfully
Configured
and then
enable
and then
press EnterPlease wait...
Supervisor Code
and then
press Enter
System
Enter Function
Code
and then
press OK
76
GPRS signal
detection
in progress.
Cancel
Application Menu
Totals / Reports
Supervisor Menu
Network Setup
Admin
Cancel
Supervisor Menu
Supervisor Code
Contact GEMS
Resume self install
Helpdesk Menu
Manage Interfaces
WiFi
Mobile
Bluetooth
Ethernet
Cancel
Helpdesk Menu
Print Function Codes
Select Function
Cancel
Application Menu
Totals / Reports
Supervisor Menu
Network Setup
Admin
M5000

We’re here to help
make things easy.
For any installation questions,
give our team a call on:
01606 566 600
Monday-Friday, 9am-5pm
takepayments.com
takepayments Limited. Registered in England and Wales under company number 3102137. 4th Floor, Highbank House, Exchange Street,
Stockport SK3 0ET. Authorised and regulated by the Financial Conduct Authority. takepayments is officially licensed by MasterCard and Visa
International as an Independent Sales organisation and Member Service provider and works in association with a number of merchant
acquiring providers who undertake the processing of card transactions.
In association with
Previously Payzone UK Limited