takepayments Your A920 Pro User manual

Your A920 Pro
installation and user guide.
Merchant User Guide.

Welcome............................................ 1
Terminal overview...................... 4
Icon overview................................. 6
Installing receipt roll.................. 7
A920 Pro Launcher.................... 8
Getting connected....................... 9
Using cellular connection (SIM)
1. Access point Name (APN) set up
2. Selecting the cellular network
Using WiFi
Login on.......................................... 14
Processing transactions........ 15
Chip and PIN sale
Contactless sale
Contents.

A920 Pro
3
Welcome.
Thank you for choosing your A920 Pro terminal,
designed to process transactions as quickly as
possible utilising a WiFi or cellular connection. This
user guide is designed to provide users of the A920
Pro with everything needed to set-up, register and
process transactions.
Features:
•Touch screen for an exceptional user experience
PIN on Glass - no physical pin pad.
•Designed for both indoor and outdoor uses.
•Providing full spectrum wireless connectivity (4G,
Bluetooth and WiFi).
•PCI DSS compliant for safe and secure card
payments.
•Wide variety of options - Chip and PIN, Apple Pay,
Android Pay, swipe and contactless payments.
•Serve more customers, faster with faster printing
than all other takepayments card machines.
•Ergonomic to hold, light and simple to use with an
all new friendly user interface.
•Online reporting system as standard - log in
to view your transaction data or schedule email
reports.
•Ability to breakdown transactions at employee level.
•Preconfigured for up to six employees.
•Plug and play - we like to make it easy.
Should you have any queries on anything in this
guide, please do not hesitate to contact us, our
details are on the back cover of this guide.

4
Contactless reader
Rear facing
camera/scaner
Volume up/down
Charging port
Power button
Chip (ICC) card reader
Card swipe
Step 1.
Terminal overview.
Here is a quick overview of the A920 Pro
terminal's external features.
A920 Pro

5
Battery compartment
Battery compartment
release
Volume up/down
Charge point
Battery
SIM slot
Serial number
Camera/scanner
Receipt release catch
A920 Pro
Are these correct?
there's no new imagery
for these?
Step 1.

6
Icon overview.
Below is a quick overview of the A920 Pro
terminal's icon symbols.
Battery fully charged
Battery charging
Battery issue - contact support
WiFi connection present (example shows 75% signal strength)
Cellular connection present (example shows 75% signal strength)
Cellular connection present (no Internet connection available)
No cellular connection present
Contactless reader
Insert card
Card inserted
Number of stored transactions
Terminal connected to PC
A920 Pro
Step 2.

Installing receipt roll.
Installing the receipt roll in the terminal is a
simple process. Firstly, open the terminal’s receipt
compartment by carefully lifting the release catch.
Once open, place the receipt roll provided into the
open compartment with the receipt paper extending
from underneath the roll leaving at least 1cm
exposed and close the cover.
The receipt roll is then loaded and ready for printing.
7
A920 Pro
Are these correct?
there's no new imagery
for these?
Step 3.

8
A920 Pro Launcher.
When A920 Pro completes the start-up process the
‘Launcher’ will be displayed. The Launcher allows the
user to configure items such as the Wi-Fi or cellular
settings before loading the main application.
Day and date Info bar
Menu
Time
Battery
charge
WiFi
connection
Cellular
connection
Load button
Current versions
A920 Pro
Step 4.

Getting connected.
The following steps are required to get your A920
Pro terminal connected and ready to use. The A920
Pro supports connections via WiFi and/or cellular
(via a SIM). If you want to use your terminal with a
cellular (mobile) connection, please refer to the below
instructions. If not then please continue to page 13
“Using Wifi”.
1. Access Point Name (APN) set up
The SIM requires the APN information in order to
establish a connection with the cellular network and
in turn provide the internet connectivity.
Select the menu icon
on the main A920 Pro
Launcher screen and
choose APN Settings.
Next, tap the +symbol to
add an APN setting.
1
9
A920 Pro
Step 5.
If you have opted for a 4G ready A920 device, it
should be preconfigured ready out of the box. If
you need to configure your terminal for cellular
connection, please follow these steps.
Using cellular connection (SIM)
The SIM setup process is made up of two main
stages - the first the configuration of the Access Point
Name(s) (APN) used by the SIM and the second
optional step is to manually choose the cellular
network the SIM should initially connect to.

10
Access Point Name (APN) set up (continued)
3
Once all details have
been added, click the
Back Button to return to
the APN settings screen.
2
Enter the below details
to configure the APN.
1. Name: APN
2. APN: m2m.tns.int1
(All other options can
be left blank or as the
default value)
A920 Pro
Step 5.
4
Make sure that the APN
you have added has
been selected and then
press the back error to
exit the APN settings.

2. If you wish to select the mobile network you want your A920 Pro to connect to, for example if you
are in an area with poor mobile signals, please follow this step. Otherwise skip to the next step.
1
Select the menu icon
on the main A920
Pro Launcher screen
and choose Cellular
Settings.
3
The terminal will then
scan for available
networks, this process
can take a few minutes.
4
Once complete the
terminal will display the
available networks.
Select the network that
you wish to connect to.
2
The Cellular Network
Settings menu will then
load. Now select Advanced
and then tap Automatically
select Network.
11
A920 Pro
Step 5.

Using WiFi
Your A920 Pro supports connections to both 2.4Ghz
and 5Ghz Wi-Fi networks and can be programmed
with multiple network configurations for devices that
are used in more than one location.
The A920 Pro will always treats WiFi as the primary
connection type where present, with the cellular
connection used as backup.
To configure the WiFi connection, follow these steps:
Select the menu icon
on the main A920 Pro
Launcher screen and
choose WiFi Settings.
12
If the Wifi switch is
Off tap The Switch to
enable Wifi. The terminal
will then scan for
available networks.
12
A920 Pro
Step 5.

13
Using Wifi (continued)
4
The connection process
will then start.
5
After a moment, the
terminal will be complete
the connection using
DHCP and return to the
Wi-Fi menu showing
a status of Connected
against the chosen
network.
3
Choose the network
required and enter
the password when
prompted.
When complete press
Connect.
A920 Pro
Step 5.
6
Press the left arrow at
the bottom of the screen
to return to the A920
Pro Launcher.
The A920 Pro also
allows the use of static
IP details, if this is
required please refer to
the full The A920 Pro
User Guide for more
information.

14
Logging on.
1
Press the Payments
button to load the
application.
2
The login screen will be
displayed.
Enter the User ID and
Password supplied via
email.
Select Save Credentials
if you want to store the
login details to be used
automatically in the future.
After a moment, the
main A920 Pro screen
will be displayed.
34
If the details entered
during the login are
incorrect, the A920
Pro will confirm using
the screen shown here
before returning to the
login screen to retry.
A920 Pro
Step 6.

Processing transactions.
Chip and PIN sale
Press the Sale button to
start the transaction.
Alternatively, a
transaction can be
initiated by the insertion
of a payment card into
the Chip (ICC) card
reader at the base of the
terminal.
12
Enter the amount of the
sale using the onscreen
keypad. The A920 Pro
automatically adds the
decimal point for you.
Press the Done button to
continue.
15
A920 Pro
Step 7.

16
Chip and PIN sale (continued)
3
The terminal will now
prompt for the card to
be inserted. Pass the
terminal to the customer
and ask them to insert
the payment card.
A920 Pro
Step 7.
4
On the Enter PIN
screen pass the terminal
to the cardholder and
ask them to enter their
PIN.
Once the PIN has been
entered the Green
Submit button needs to
be pressed.
5
The A920 Pro will
confirm the result of the
transaction.

17
Chip and PIN sale (continued)
The A920 Pro will now
ask if you want a card
holder copy, followed by
the merchant copy.
6
The A920 Pro will now
prompt for the receipt to
be removed, and press
OK to complete.
7
A920 Pro
Step 7.

18
Contactless sale
1
Press the Sale button to
start the transaction.
3
The A920 Pro will
prompt for the card to be
presented.
Present the card to the
contactless reader on the
top of the terminal.
2
Enter the amount of the
sale using the onscreen
keypad. The decimal
point will automatically
be added. Press the
Done button to continue.
A920 Pro
Step 7.

Contactless sale (continued)
5
The A920 Pro then
prompts the merchant
to confirm whether a
cardholder receipt is
required.
If one is needed, press
YES.
If not needed, press No.
4
The A920 Pro will then
confirm the result of the
transaction.
19
A920 Pro
Step 7.

We’re here to help
make things easy.
For any installation questions,
give our team a call on:
01606 566 600
Monday-Friday, 9am-5pm
takepayments.com
takepayments Limited is a company registered in England and Wales under company number 3102137. Registered office address: 4th Floor Highbank House,
Exchange Street, Stockport, SK3 0ET. VAT number GB974978245. Authorised and regulated by the Financial Conduct Authority. Not all products are regulated
by the Financial Conduct Authority; please contact us for more information. takepayments Limited is officially licensed by Mastercard and Visa Europe as
an Independent Sales Organisation and Member Service Provider, and works in association with a number of Merchant Acquirers, the preferred one being
Barclaycard. These acquirers undertake the processing of card transactions.
In association with