Tandberg Data Magnum 224 User manual

ii PRODUCT MANUAL 1017472
COPYRIGHT Copyright 2007 by Tandberg Data Corporation. All rights reserved. This item and the
information contained herein are the property of Tandberg Data Corporation. No part
of this document may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language in any form or by any means,
electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the
express written permission of Tandberg Data Corporation, 2108 55th Street, Boulder,
Colorado 80301.
DISCLAIMER Tandberg Data Corporation makes no representation or warranties with respect to the
contents of this document and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Further, Tandberg Data
Corporation reserves the right to revise this publication without obligation of Tandberg
Data Corporation to notify any person or organization of such revision or changes.
TRADEMARK
NOTICES
Tandberg Data trademarks: Tandberg Data, Exabyte, the Exabyte Logo, EZ17, M2,
SmartClean, VXA, and VXAtape are registered trademarks; ExaBotics and
MammothTape are trademarks; SupportSuite is a service mark.
Other trademarks: Linear Tape-Open, LTO, the LTO Logo, Ultrium and the Ultrium
Logo are trademarks of HP, IBM, and Quantum in the US and other countries. All other
product names are trademarks or registered trademarks of their respective owners.
PART NUMBER
REVISION HISTORY
1017472 Revision A
NOTE:The most current information about this product is available at Tandberg Data’s web
site (www.tandbergdata.com).
Revision Date Description
A August 2007 Initial release.

AUGUST 2007 MAGNUM 224, STORAGELIBRARY T24, OR STORAGELOADER 2U LTO iii
PRODUCT
WARRANTY
CAUTION
The library (Magnum 224, StorageLibrary T24, or StorageLoader 2U LTO) by Tandberg
Data Corporation is warranted to be free from defects in materials, parts, and
workmanship and will conform to the current product specification upon delivery. For
the specific details of your warranty, refer to your sales contract or contact the company
from which the library was purchased.
The warranty for the library shall not apply to failures caused by:
Physical abuse or use not consistent with the operating instructions or product
specifications.
Repair or modification by any one other than Tandberg Data’s personnel or agent
in a manner differing from the maintenance instructions provided by Tandberg
Data.
Removal of the Tandberg Data identification label(s).
Physical abuse due to improper packaging of returned library.
If problems with the library occur, contact your maintenance organization; do not void
the product warranty by allowing untrained or unauthorized personnel to attempt
repairs.
CONTACTING
TANDBERG DATA
CORPORATION
Caution Returning the library in unauthorized packaging may damage the unit and void the
warranty. If you are returning the library for repair, package it in its original packaging (or in
replacement packaging obtained from your vendor.)
To obtain general information
Tandberg Data Corporation
Headquarters
Tandberg Data
Kjelsåsveien 161
PO Box 134 Kjelsås
0411 Oslo
Norway
+ 47 2218 9090
World Wide Web www.tandbergdata.com

iv PRODUCT MANUAL 1017472
NOTES

AUGUST 2007 MAGNUM 224, STORAGELIBRARY T24, OR STORAGELOADER 2U v
Contents
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
1
11
1Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Library Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Library Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2
22
2Installing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Obtaining Accessories and Equipment . . . . . . . . . . . . . . . . . . . . . . . 10
Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Library in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Assembling the Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Attaching the Rails to the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching the Library to the Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to SCSI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the Library to Fibre Channel. . . . . . . . . . . . . . . . . . . . . . 20
Connecting the Library to Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting the Library to the USB Port . . . . . . . . . . . . . . . . . . . . . . 21
Powering On the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Verifying the Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3
33
3Configuring the Library . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessing Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Checking the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4
44
4Using the Remote Management Utility . . . . . . . . . . . . . 81
Accessing the Remote Management Utility . . . . . . . . . . . . . . . . . . . . 81
Viewing the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

vi PRODUCT MANUAL 1017472
Viewing Information on the Statistics Page . . . . . . . . . . . . . . . . . . . 100
Using the Utility’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5
55
5Operating the Library. . . . . . . . . . . . . . . . . . . . . . . . . . 113
Preparing Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Inserting and Moving Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Loading Cartridges into a Magazine . . . . . . . . . . . . . . . . . . . . . . . . 120
Removing Cartridges from the Library . . . . . . . . . . . . . . . . . . . . . . 122
Issuing a Re-inventory Command to the Library . . . . . . . . . . . . . . . 124
Loading and Unloading Cartridges in the Tape Drive . . . . . . . . . . . 125
Cleaning the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Resetting the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Storing Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
6
66
6Viewing Library Information. . . . . . . . . . . . . . . . . . . . . 137
Viewing Basic Library Information . . . . . . . . . . . . . . . . . . . . . . . . . 137
Viewing Library Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Viewing Library History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Viewing Library Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Viewing Library Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Viewing Basic Tape Drive Information . . . . . . . . . . . . . . . . . . . . . . 148
Viewing and Updating the Cartridge Inventory . . . . . . . . . . . . . . . . 153
7
77
7Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Installing or Replacing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 159
Installing a Second Half Height Tape Drive. . . . . . . . . . . . . . . . . . . 163
Replacing a Tape Drive (same configuration) . . . . . . . . . . . . . . . . . 165
Replacing a Tape Drive (Half height to Full height) . . . . . . . . . . . . . 169
Reconfiguring the Library and Resuming Operation . . . . . . . . . . . . 172
Removing Cartridges Without Power . . . . . . . . . . . . . . . . . . . . . . . 175
Cleaning the Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Running Tape Drive Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Running Library Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
FTP—Library Firmware Upgrade and Diagnostics. . . . . . . . . . . . . . 183
LibTool—Library Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . 186
USB Port—Library Firmware Upgrade and Diagnostics. . . . . . . . . . 186
LTOTool—Tape Drive Firmware Upgrade . . . . . . . . . . . . . . . . . . . 189
USB Port—Tape Drive Firmware Upgrade . . . . . . . . . . . . . . . . . . . 190

AUGUST 2007 MAGNUM 224, STORAGELIBRARY T24, OR STORAGELOADER 2U vii
8
88
8Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Library Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Tape Drive Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Backup Software Reports an Error. . . . . . . . . . . . . . . . . . . . . . . . . . 198
Before Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . 200
Advanced Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
A
AA
ASpecifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Size and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Performance Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Power Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Shipping Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . 208
Safety and Regulatory Agency Compliance . . . . . . . . . . . . . . . . . 209
B
BB
BInterface Specification . . . . . . . . . . . . . . . . . . . . . . . . . 213
SCSI Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Fibre Channel Interface Specifications (FC Tape Drive) . . . . . . . . . . 221
Ethernet Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
C
CC
CWrite Once, Read Many (WORM) Capability . . . . . . . 223
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
WORM Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
TapeAlert Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
D
DD
DShipping the Library . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Preparing the Library for Shipping. . . . . . . . . . . . . . . . . . . . . . . . . . 227
Replacing the Shipping Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Removing the Library from the Rack . . . . . . . . . . . . . . . . . . . . . . . 233
Packing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
E
EE
EError Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Library LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Library “Fatal” Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

viii PRODUCT MANUAL 1017472
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

AUGUST 2007 MAGNUM 224, STORAGELIBRARY T24, OR STORAGELOADER 2U ix
Figures
1
11
1Product Overview
Figure 1-1 Library front panel components . . . . . . . . . . . . . . . . . . . . . . . . . 3
Figure 1-2 Library back panel components (SCSI configuration) . . . . . . . . . 5
Figure 1-3 Library back panel components (FC configuration) . . . . . . . . . . . 6
Figure 1-4 Library internal components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2
22
2Installing the Library
Figure 2-1 Assembling the left-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 2-2 Assembling the right-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 2-3 Attaching the left-side rail to the rack . . . . . . . . . . . . . . . . . . . . 15
Figure 2-4 Placing the library on the rails . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 2-5 Attaching the library to the rails at the back of the rack. . . . . . . 17
Figure 2-6 SCSI connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 2-7 Fibre Channel connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 2-8 Ethernet port (SCSI library shown) . . . . . . . . . . . . . . . . . . . . . . 21
Figure 2-9 USB port (Fibre Channel library shown) . . . . . . . . . . . . . . . . . . 21
Figure 2-10 Shipping locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 2-11 Power switch and power connector . . . . . . . . . . . . . . . . . . . . . 22
Figure 2-12 Shipping lock replacement preparation . . . . . . . . . . . . . . . . . . 24
Figure 2-13 Shipping lock removal–step 1. . . . . . . . . . . . . . . . . . . . . . . . . . 24
3
33
3Configuring the Library
Figure 3-1 Library LCD and keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 3-2 Library menu organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4
44
4Using the Remote Management Utility
Figure 4-1 Remote Management Utility–Home page. . . . . . . . . . . . . . . . . 82
Figure 4-2 Remote Management Utility–Library and Tape Drive Status . . . 85
Figure 4-3 Remote Management Utility–Status window . . . . . . . . . . . . . . 86
Figure 4-4 Remote Management Utility–Inventory page . . . . . . . . . . . . . . 89
Figure 4-5 Remote Management Utility–Configuration home page . . . . . . 91
Figure 4-6 Remote Management Utility–Statistics home page . . . . . . . . . 100
Figure 4-7 Remote Management Utility–Tools home page. . . . . . . . . . . . 103

xPRODUCT MANUAL 1017472
5
55
5Operating the Library
Figure 5-1 Location of status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 5-2 Bar code label placement and write-protect switch location . . 115
Figure 5-3 Location of I/E Port lock button . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 5-4 Inserting a cartridge into the I/E port. . . . . . . . . . . . . . . . . . . . 117
Figure 5-5 Magazine lock buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Figure 5-6 Loading cartridges into a magazine. . . . . . . . . . . . . . . . . . . . . 121
7
77
7Maintenance
Figure 7-1 Serial cable routing—full height tape drive . . . . . . . . . . . . . . . 162
Figure 7-2 Serial cable routing—half height tape drives . . . . . . . . . . . . . . 162
Figure 7-3 Power cable routing—full height tape drive . . . . . . . . . . . . . . 162
Figure 7-4 Power cable routing—half height tape drives . . . . . . . . . . . . . 162
Figure 7-5 Tape drive cover plate (half height SCSI library) . . . . . . . . . . . 163
Figure 7-6 Tape drive cooling plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 7-7 Upper half height tape drive cable routing . . . . . . . . . . . . . . . 165
Figure 7-8 Tape drive cover plate (Fibre Channel library). . . . . . . . . . . . . 166
Figure 7-9 Full height tape drive’s serial and power connectors . . . . . . . . 167
Figure 7-10 Upper half height tape drive cable routing . . . . . . . . . . . . . . . 168
Figure 7-11 Lower half height tape drive cable routing . . . . . . . . . . . . . . . 168
Figure 7-12 Tape drive cover plate (half height SCSI library) . . . . . . . . . . . 170
Figure 7-13 Tape drive cooling plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 7-14 Full height tape drive’s serial and power connectors . . . . . . . . 171
Figure 7-15 Manual magazine release. . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
B
BB
BInterface Specification
Figure B-1 Mag 224/T24 element addresses (I/E port enabled/no
fixed cleaning slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Figure B-2 Mag 224/T24 element addresses (I/E port disabled/no
fixed cleaning slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Figure B-3 StorageLoader 2U LTO element addresses (I/E port
enabled/no fixed cleaning slot) . . . . . . . . . . . . . . . . . . . . . . . . 220
Figure B-4 StorageLoader 2U LTO element addresses (I/E port
disabled/no fixed cleaning slot). . . . . . . . . . . . . . . . . . . . . . . . 220
C
CC
CWrite Once, Read Many (WORM) Capability
Figure C-1 Ultrium WORM tape cartridge . . . . . . . . . . . . . . . . . . . . . . . . 223
D
DD
DShipping the Library
Figure D-1 Shipping locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Figure D-2 Shipping lock replacement–step 1 . . . . . . . . . . . . . . . . . . . . . 231
Figure D-3 Shipping lock replacement–step 3a . . . . . . . . . . . . . . . . . . . . 231
Figure D-4 Shipping lock replacement–step 3b . . . . . . . . . . . . . . . . . . . . 232
Figure D-5 Removing the screws securing the library to the rails . . . . . . . 233
Figure D-6 Removing the library from the rack . . . . . . . . . . . . . . . . . . . . 234
Figure D-7 Library in antistatic bag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234