TCL HH512V User manual
contents
Please read this article first........................................ ................................................................. ..................................iii
Chapter 1 Getting to know your CPE........................................ ................................................................. ........................... 1
1.1 System requirements................................................ ................................................................. ................................................................. 1
1.2 Overview................................................ ................................................................. ................................................................. ........ 1
Chapter 2 Getting started with your CPE ........................................ ................................................................. ............. 3
2.1 Insert SIM card................................................ ................................................................. ............................................. 3
2.2 Find an ideal location................................................ ................................................................. .............................3
2.3 Access to CPE network........................................ ................................................................. ................................................. 4
2.4 Using the phone function................................................ ................................................................. ....................................5
Chapter 3 Accessing the Web User Interface........................................ ................................................................. .............6
3.1 Log in to the web user interface................................................ ................................................................. .............................6
3.2 Exploring the features of the web user interface................................ ................................................................. .............6
Chapter 4 Configuring your CPE................................................ ................................................................. ........................... 8
4.1 Home page................................................ ................................................................. ................................................................. ........ 8
4.2 Status................................................ ................................................................. ................................................................. ....... 9
4.3 Services................................................................ ................................................................. ................................................................. ....... 9
4.4 Settings................................................ ................................................................. ................................................................. ..... 10
4.5 System...................................................... ................................................................. ................................................................. ..... 14
IMPORTANT SAFETY INFORMATION................................................ ................................................................. ............................. 16
IMPORTANT SAFETY INSTRUCTIONS................................................ ................................................................. .................................... 16
Medical device interference........................................ ................................................................. .................................... 16
Power transformer................................................ ................................................................. ................................................. 16
Operating temperature................................................ ................................................................. ................................................................. ... 16
Compliance Information................................................ ................................................................. .................................................17
Electromagnetic fields (EMF)................................................ ................................................................. ................................................. 17
Complies with European Union (EU) regulations........................................ ................................................................. .............................17
Disposal and recycling information................................................ ................................................................. ........................................ 17
Troubleshooting................................................ ................................................................. .................................................18
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Please read this article first
• Please make sure you read and understand the "Important Safety Information" on page 16 before using this document and the
devices it supports.
• The illustrations in this document may differ from your device.
• The instructions in this document may vary depending on your device model and software version.
• Some apps and features are not available in all countries or regions. Application and feature availability subject
to change.
• Document contents are subject to change without prior notice. We are constantly improving the documentation for your device, including this user manual.
• TCL Communications Co., Ltd. does not assume any liability that may occur as a result of the use or application of the products described in this article. While every
effort has been made to ensure the accuracy of the content in this document, the statements, information and recommendations contained in this document do not
constitute a warranty of any kind, either express or implied.
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Chapter 1: Get to know your CPE
The TCL 5G CPE provides wired and wireless access to multiple computers and mobile devices. With a variety of features and capabilities, this CPE is the perfect
hub for your home or business network.
1.1 System requirements
Your CPE is compatible with Wi-Fi devices that support 2.4 GHz (802.11b/g/n/ax) or 5 GHz (802.11a/n/
ac/ax). Your CPE also works with browsers such as Firefox, Safari, Internet Explorer, Opera, and
Google Chrome.
1.2 Overview
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• The blue light is always on: the signal is good.
• The yellow light is always on: the signal is weak.
• Off: 5G network is not functioning.
1.5G network indicator light
• The blue light is always on: the signal is good.
• The yellow light is always on: the signal is weak.
• Off: 4G network is not working.
2.4G network indicator light
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• Flashing blue light: WPS connection is available.
• Steady blue light: Wi-Fi is enabled.
• Off: Wi-Fi is deactivated.
3.Wi-Fi/WPS indicator light
• Steady blue light: The device is on.
• Flashing blue light: The device is updating firmware through FOTA.
• Off: The device is off.
4. Power indicator light
• Press and hold for 3 seconds to power off the unit.
• Press and hold for 1 second to power on the device.
5. Power button
Press the button for 3 seconds to enable the WPS function. If the WPS connection is not established within
2 minutes, the WPS function will automatically fail.
6.WPS button
7.WAN/LAN port For connecting to an Internet source or wired device, such as a computer or switch.
8. Local domain port For connecting to wired devices such as computers or switches.
9. Telephone port Connect a phone to make or receive calls.
10. Power connector For connecting the power transformer.
Things to note
You can see the power indicator flashing blue while the CPE downloads and installs software updates. Do not power
off the CPE during this process as this may cause unit failure.
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1. Micro USB port It is for debugging purposes only.
2.Nano SIM card slot Insert the Nano SIM card into the slot.
3. Reset button Press and hold the button with a paper clip for 3 seconds to reset the device.
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Chapter 2 Getting started with your CPE
This chapter provides basic instructions on how to get your CPE up and running. Instructions may vary depending on your CPE model.
2.1 Insert SIM card
premise: Select the appropriate size SIM card for your CPE.
Mini-SIM (2FF) Micro-SIM (3FF) Nano-SIM (4FF)
Find the SIM card slot and insert a SIM card as shown in the picture below. After inserting the SIM card into the CPE, close the Nano SIM
card slot cover.
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2
Things to note
• Pay attention to the orientation of the SIM card. If the SIM card is inserted in the wrong direction, it may get stuck.
• Do not remove the SIM card while your CPE is in use. Otherwise, it may cause CPE failure or
SIM card data loss.
2.2 Find an ideal location
Find an ideal location for your 5G CPE. To get the most out of your CPE, make sure the location meets the following criteria:
• Close to a window
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• A cool, dry and well-ventilated place, away from objects such as walls and electrical appliances
• Close to a power socket
• On a solid, flat surface
2.3 Access to CPE network
You can connect your device to the CPE network through wired or wireless methods, as shown in the figure below.
Access wired network
To establish a wired network connection, use an Ethernet cable to connect the wired device to your CPE's local domain port.
Access wireless networks
To establish a wireless network connection, select the CPE's Wi-Fi name (or SSID) on your wireless device and enter the Wi-Fi
password.
Things to note
The Wi-Fi name and Wi-Fi password can be found on the bottom label of your CPE.
If your wireless device supports WPS, you can also access the CPE's Wi-Fi network through a WPS connection. You can choose one of the
following options for WPS connection.
Option 1: WPS button
1. Press and hold the WPS button on your CPE for 3 seconds.
2. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection.
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Option 2: Web UI
1. Log in to your CPE’s web UI and go toSettings>Wi-Fi>WPS. (For how to log in to the web user interface,
please refer to "Chapter 3 Accessing the Web User Interface" on page 6.)
2. ClickStart WPS.
3. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection.
2.4 Using the phone function
Your CPE supports telephony capabilities. Connect the phone to your CPE using the phone cord as shown in the image below.
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Chapter 3 Accessing the Web User Interface
This chapter describes how to access your CPE's web user interface and gives you an understanding of the web user interface.
3.1 Log in to the web user interface
To log in to the web UI, please follow these steps:
1. Open a web browser on the device connected to the CPE network.
2. Loginhttp://192.168.1.1 , and follow the on-screen instructions to complete the sign-in process. For default login information, please refer to
the bottom label of your CPE.
Things to note
• Click on the upper right corner of the screenLanguage, change the language setting.
• Click on the upper right corner of the screeninstruction, to access the user manual.
3.2 Explore the features of web user interface
The web user interface mainly consists of the following parts:Home page,condition,service,Settings,as well assystem. Click on each section to display
more information about your CPE.
Commonly used status icons appear in the Web UI to provide you with information about CPE.
status icon
or
its meaning
This is the network your CPE is connected to. Displayed when there is no available networkNo service.
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The number on the signal bar represents the signal strength. The more signal bars it displays, the stronger the signal.
VoLTE is enabled.
VoLTE is disabled.
The CPE is connected to the WAN network.
The CPE disconnects from the WAN network.
New or unread messages.
The SMS inbox is full.
Wi-Fi is enabled.
Wi-Fi is disabled.
Click to exit the web UI.
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Chapter 4 Configuring your CPE
In this chapter, we'll show you how to use the web UI to get the most out of your CPE. From the web user interface, you can
configure Wi-Fi settings, view connected devices, set up guest networks, and perform more functions.
4.1 Home page
This section allows you to quickly view connection status, network signal, device information, and connected devices.
Network overview
The network overview panel displays network connection status, download and upload speeds, and the number of connected devices.
ClickDisconnect, disconnect your CPE from the WAN.
Clickconnect, connect your CPE to the WAN.
Internet
InternetThe panel displays the network name, network type, and network connection status.
ClickInternetAccess the Internet settings page.
Device information
Device informationThe panel displays the device model, software version and execution time.
ClickDevice informationto get more device information.
Internet-connected device
Internet-connected deviceThe panel displays the number of devices connected to your CPE network, both wired and wirelessly.
ClickInternet-connected device, to get more detailed information about connected devices.
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4.2 Status
This section allows you to view your network information, connection status, device information, and more.
condition
You can quickly check your device information such as: mobile data, local network, wide area network, Wi-Fi and diagnostic methods.
Internet-connected device
This tab allows you to edit connected device names and manage Internet access for connected devices.
4.3 Services
Navigate toservice, clickNewslettertabs to display the information you want, or change your SMS settings as needed.
about thisNewsletterFor descriptions of each folder under the tab page, please refer to the table below.
Inbox
outbox
new message
SMS settings
Received messages will be stored in this folder.
Sent messages will be stored in this folder.
Write a new message in this folder.
Configure SMS settings in this folder.
For common operations of SMS text messages, please refer to the table below.
read message Click on the message you want to read.
1. ClickSMS text message>new message.
2. Enter the recipient’s number and message content.
3. Clicktransmit.
Notice: A message cannot be sent to multiple recipients at the same time.
send message
1. Click on the message you want to reply to.
2. ClickReply.
3. Enter the message content and clicksend.
Reply to a message
1. inInboxoroutboxFind the message you want to delete.
2. Select the checkbox next to the message you want to delete.
3. Clickdelete.
Delete message
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1. Click at the top of the checkbox bar to select all messages.
2. Clickdelete.
Delete all messages
1. ClickSMS settings.
2. EnableSMS forwarded to mobile phone.
3. Enter the recipient's number.
4. ClickApply.
Forward all messages
Enable SMS sending reporting
Disable SMS sending reporting
ClickSMS settings, and then enable SMS reporting.
ClickSMS settings, then disable SMS reporting.
4.4 Settings
This section allows you to prioritize network connections, configure connection modes, manage WAN, local domain and Wi-Fi settings, and
more.
Quick settings
In this tab, you can configure basic connection settings, enable or disable data roaming, enable or disable 2.4 GHz and 5 GHz
networks, change the SSID and Wi-Fi password, and more.
Settings
Internet connection
In this option, you can configure and manage connection mode, mobile data, and data roaming.
Profile management
In this option, you can set up a new APN profile and edit or delete existing profiles.
1. ClickNew.
2. Enter the correct parameters for your network operator (such as profile name, APN and IP type).
3. Clicksave.
Add new profile
1. Select a profile from the profile management list.
2. ClickEditto set parameters.
3. Clicksave.
Edit profile
1. Select a profile from the profile management list.
2. Clickdelete.
Note: Default profiles cannot be deleted.
Delete profile
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1. Select a profile from the profile management list.
2. ClickSet as default.
Set as default
Network settings
You can set the web search mode toautomaticorManual, and convert it to network mode.
Make sure you click after making the required changesApply.
Wi-Fi
basic
Configure basic Wi-Fi settings in this option.
SSID SSID is the name of the Wi-Fi network.
This feature is enabled by default.
SSID Broadcast When this feature is disabled, other users will not be able to detect the SSID or Wi-Fi name. It requires
manually entering the SSID to connect to your CPE network.
Available safety modes includedeactivate,WPA2,WPA/WPA2,WPA2/WPA3,
WPA3.
safety
encryption mode
password
Available options includeAESandautomatic.
Check Wi-Fi password in this item.
Advanced
Configure advanced Wi-Fi settings in this option.
largest connected device
Wi-Fi mode
You decide how many client devices can be connected to your CPE network at one time.
This mode is defaulted to 802.11ax.
The AP isolation feature enables you to establish a separate virtual network for each wireless client connected to the
CPE network. When this feature is enabled, all wireless devices on the network will be unable to communicate with
each other.
AP isolation
Channel bandwidth: Select an available option from the drop-down menu.
Different regions use different channels. FCC (United States)/IC (Canada) channels 1-11, ETSI
(Europe) channels 1-13, and MKK (Japan) channels 1-13. When the channel option is set to
automatic, the CPE will automatically select the best channel.
channel
guest network
In this tab you can enable or disableguest networkfunction, and configure the Wi-Fi name and Wi-Fi password of the guest network
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and validity period. Devices connected to the guest network can access the Internet, but cannot access the CPE's web user interface or overall
network plan.
WPS
Wi-Fi Protected Setup (WPS) is a wireless network security standard that makes connections between your CPE and wireless devices faster
and easier.
If your wireless device supports WPS, you can access the CPE's Wi-Fi network through a WPS connection. You can choose one of the
following options for WPS connection.
1. Press and hold the WPS button on your CPE for 3 seconds.
2. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection.
Option 1
1. Log in to your CPE’s web UI and go toSettings>Wi-Fi>WPS. (For how to log in to
the web user interface, please refer to "Chapter 3 Accessing the Web User
Interface" on page 6.)
Option 2
2. ClickStart WPS.
3. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection.
safety
SIM card password management
1. When the SIM PIN function is deactivated, tap
2. Set a 4 to 8 digit SIM PIN code.
3. ClickApply.
.
Enable SIM card password
1. When the SIM PIN function is enabled, tap
2. Enter your current SIM PIN.
.
Deactivate SIM card password
3. ClickApply.
1. When the SIM PIN function is enabled, tapChange SIM PIN.
2. Enter the original SIM PIN code and confirm the new SIM PIN code.
3. ClickApply.
Change SIM PIN
Notice:If you enter the wrong SIM card PIN three times, you will need a PUK code. You can use your
SIM card to call the customer service number 150 to obtain the PUK code.
Advanced settings
WAN (Basic)
Set the WAN connection mode and modify related parameters under this option. You can set the connection mode toDHCP,
PPPoEorStatic IP.
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Dynamic Host Configuration Protocol (DHCP) is a client or server protocol that automatically provides you with
an Internet Protocol (IP) host. IP addresses and related configuration settings (such as subnet masks and default
gateways) are automatically assigned.
DHCP
Point-to-Point Protocol over Ethernet (PPPoE) is a network communication protocol mainly used for
DSL services. Individual users can connect to the modem via Ethernet.
PPPoE
Please enter the username and password provided by your Internet service provider and click Apply.
Access the Internet using a fixed IP address, subnet mask, gateway IP address, and primary DNS server.
This information should be provided by your Internet service provider.
Static IP
WAN (MAC Clone)
whenMAC copy functionWhen enabled, multiple client devices can connect to the CPE and access the Internet.
Your current MAC address will appear in this option. click it onceresetto set a new MAC address. click it onceCopyto copy
your host's MAC address.
LAN
The default gateway address is 192.168.1.1 and the default subnet mask is 255.255.255.0.
enableDHCP serverAfter the function is enabled, IP addresses will be automatically assigned to client devices on the network. likeDHCP serverThe
feature is disabled and the CPE will not assign IP addresses to connected client devices. The IP address must be entered on each client device.
bandwidth control
This feature allows you to view online device information and set upload or download restrictions for the device if necessary.
IP filter
By default, any device connected to your CPE network is allowed to access the Internet. Specify which devices are not allowed to
access the Internet by adding them to the blacklist.
MAC filter
By default, any device connected to your CPE network is allowed to access the Internet. You can specify which devices can
or cannot access the Internet by adding them to a blacklist or whitelist.
deactivate
whitelist
All connected devices can access the Internet.
Only devices with MAC addresses in this list can access the Internet.
blacklist Devices with MAC addresses in this list cannot access the Internet.
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DDNS
When certain features of your CPE are enabled, you need a WAN IP address. If your CPE's WAN IP address changes,
related functions may not work properly.
The Dynamic Feature Name Server (DDNS) feature allows you to map dynamic WAN IP addresses (public IP addresses) to
static feature names, helping Internet users (WAN side) access CPE through static feature names. Internet.
DMZ
If external users cannot access certain network services within a local domain, you can enable the DMZ function and set a new host
IP address.
UPnP
Universal Plug and Play (UPnP) is a set of networking protocols that allows connected devices to discover each other and create functional network services for data sharing,
communication, and entertainment.
VPN
A virtual private network (VPN) is a private network across a shared or public network (usually the Internet). VPN technology allows
employees in corporate branches and headquarters to easily exchange resources without exposing relevant resources to other
Internet users.
port forwarding
This feature enables external users to access FTP and other services within the local network.
Parental controls
Set up an Internet access schedule for client devices on the CPE network and define the websites that client devices can and
cannot access.
To manage parental controls, clickSettings, and then set an Internet access schedule and a blacklist of specific websites.
4.5 System
In this section, you can quickly check device information, restart or reset the device, change your login password, and more.
Device information
You can check device information, including IMEI, software version and MAC address in this tab.
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Login password
Please enter your current password and create a new one. The new password must be between 4 and 16 characters long.
system time
Manage time zones in this tab.
TR-069
This is a communication protocol between CPE and the Auto-Configuration Server (ACS) that provides secure auto-configuration and other CPE management
functions within a common framework.
Backup and restore
This feature allows you to back up your current device configuration or restore your device to a previous configuration by importing a backup configuration file.
Reboot and reset
This function allows you to restart or restore the CPE to factory settings.
If the CPE is not functioning properly, you can try restarting the CPE to resolve the issue.
If you are unable to access the Internet for unknown reasons or forget your login password, you can restore the CPE to factory settings.
To reset the CPE, you can also use a paperclip to press the reset button on the CPE for 3 seconds.
Firmware update
ClickCheck for updates, the CPE will detect the software version. If there is a new version, you can clickrenewto update the software.
Do not power off the device during the upgrade process. Otherwise, the device may be damaged.
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Important safety information
Please read all safety information before using your product. Users who fail to comply with these regulations may suffer injury or
damage to their products or other property.
Important safety instructions
• Follow signs and notices prohibiting or restricting the use of wireless devices.
• Always handle your device with care. It contains sensitive electronic components inside. The device may be damaged if dropped, burned, punctured, or
crushed, or if it comes into contact with liquids.
• Do not disassemble or attempt to repair your device yourself. Disassembling the device may damage the device or expose you to injury.
• This device and its accessories may suffocate children. Do not allow children to use this device and its accessories without supervision.
• To reduce the impact of electromagnetic waves, please use it appropriately.
• Radio wave power density MPE standard value: 1 mW/cm², actual measured value of the product sent for testing: 0.12 mW/cm². It is recommended that the device antenna be at least 20 cm away from
the human body during use.
Medical device interference
Your router contains components that may interfere with medical devices, such as pacemakers, defibrillators, or other medical devices. Please
maintain a safe distance between your medical device and the router. Please consult your doctor and medical device manufacturer for specific
information about your medical device.
According to technical specifications for low power radio frequency equipment
•For low-power radio frequency equipment that has obtained certification, no company, firm or user may change the frequency, increase the power, or change the characteristics and functions of
the original design without approval. The use of low-power radio frequency equipment must not affect flight safety or interfere with legitimate communications; if interference is found, it should
be stopped immediately and improved until there is no interference before continued use. The aforementioned legal communications refer to radio communications operated in accordance with
the provisions of the Telecommunications Management Act. Low-power radio frequency equipment must endure interference from electromagnetic equipment that radiates electromagnetic
waves for legitimate communications or industrial, scientific and medical purposes.
•Interference with the operation of nearby radar systems should be avoided.
•High-gain directional antennas can only be used in fixed point-to-point systems.
power transformer
Be sure to use the included power transformer or a transformer that complies with international and regional safety standards. Use of other transformers may
cause damage to the unit or expose you to risk of injury or death. When the power adapter is plugged into a power outlet, be sure to place it in a well-ventilated
area. Do not use a damaged power transformer.
operating temperature
Your device is designed to operate at ambient temperatures between 0° C and 40° C (32° F and 104° F) and should be stored at
temperatures between -10° C and 70° C (14 °F and 158°F) environment. If you operate or store your device outside this
temperature range, your device may malfunction. Avoid exposing the device to rapid changes in temperature or humidity.
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Compliance information
This section provides relevant regulatory, certification, and compliance information for your product.
Electromagnetic fields (EMF)
This product complies with all applicable standards and regulations regarding exposure to electromagnetic fields.
Complies with European Union (EU) regulations
Hereby declares that TCL Communication Ltd. declares that the radio equipment type TCL HH512V complies with the essential
requirements and other relevant provisions of Directive 2014/53/EU. You canhttps://www.tcl.com/global/en/servicesupport-
mobile/eu-doc.html Find the declaration of conformity.
Disposal and recycling information
At TCL, we are committed to improving our operations and products and minimizing our impact on the environment.
Your product is designed and manufactured from high-quality materials and components that can be recycled and reused.
Please observe local regulations regarding the disposal of packaging materials, exhausted batteries and old equipment. For
recycling information, please visitwww.tcl.com .
Your device and/or its accessories bear this logo. It states that this device should not be disposed of with
household waste. When this device reaches the end of its life, please take it to a collection point designated by
your local government. For more details about device recycling, please contact your local authority, household
waste disposal center or retail store.
Separate collection and recycling of your device and/or its accessories when disposing of this device will help conserve
natural resources and ensure that this device can be recycled in a manner that protects human health and the environment.
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