TEC FS-2700 User manual

TEC America, Inc.
FS-2700
Owners
Manual

TEC America, Inc.
TEC Electronic Cash Register
FS-2700 Series
Document No. OM-2700
Original: October, 2003
(Revised: )

FS-2700 and Accessories
One Year Limited Warranty
TEC America, Inc warrants this product to be free from defects in materials
and workmanship for a period of one (1) year from the date of original
purchase from TEC America, Inc. or an TEC America, Inc. authorized dealer
or distributor. This warranty is limited to the original purchaser, and to
FS-2700’s and Accessories for the FS-2700 that are sold and used within the
United States. A copy of a valid dated sales receipt must be submitted with
the product for warranty service.
This limited warranty applies only to FS-2700 units and Accessories for the
FS-2700 which do not function properly under normal use, within the
manufacturer’s specifications. It does not apply to products that, in the sole
opinion of TEC America, Inc., have been damaged as a result of accident,
misuse, neglect or improper packaging or shipping. This warranty is void if
the TEClabel or logo, or the rating label or serial number have been
removed or defaced, or the product has been modified or serviced by other
than TEC America, Inc. or an authorized TEC America, Inc. Service Center.
During the one-year warranty period, TEC America, Inc. will repair or replace,
at TEC America, Inc.’s option, any defective product with no charge for parts
or labor.
TEC America, Inc liability hereunder shall be limited to repair or replacement
of the defective part or parts and such correction shall constitute a fulfillment
of the warranty hereunder. TEC America, Inc. shall have no liability
hereunder.
TEC AMERICA, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, EXCEPT AS EXPRESSLY STATED HEREIN. UNDER NO
CIRCUMSTANCES SHALL TEC AMERICA, INC. BE LIABLE TO THE
PURCHASER OR ANY USER FOR ANY DAMAGES, INCLUDING
INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST
PROFITS, LOST SAVINGS, OR OTHER DAMAGES ARISING OUT OF THE
USE OF OR THE INABILITY TO USE THIS PRODUCT, EVEN IF CAUSED
BY TEC AMERICA’S SOLE NEGLIGENCE.
To obtain warranty service, contact your TEC AMERICA, INC. dealer. You
may also write or phone:
TEC America, Inc., 4401-A Bankers Circle
Atlanta, GA 30360
Phone No.: [phone] Fax: [phone]
If the problem cannot be remedied by telephone, TEC AMERICA, INC. will
determine how service will be provided. Do not ship the equipment to TEC
AMERICA, INC. without a return authorization number. The purchaser must
prepay any shipping costs and insurance, and assume the risk of loss during
shipping.

TEC America, Inc. provides this publication as is without warranty of any kind,
either expressed or implied. This publication could include technical
inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the
publication. TEC America, Inc. may make improvements and/or changes in
the product(s) and/or program(s) described in this publication at any time.
FCC Notice
This equipment has been tested and has been found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at the users own expense.
Changes or modifications not expressly approved by manufacturer for
compliance could void the user’s authority to operate the equipment.
This Class A digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada .
Copyright 2003 by TEC America, Inc.
4401-A Bankers Circle, Atlanta, GA 30360
All rights reserved.

i
Table of Contents
Overview 1-1
1.1 Introduction .............................................................................1-3
1.2 Order Entry Screen .................................................................1-4
1.3 Keyboard Layout.....................................................................1-6
1.3.1 POS Keyboard............................................................1-6
1.3.2 Manager Mode Keyboard ...........................................1-7
1.4 POS Key Functions – Summary .............................................1-8
1.4.1 Key Function Table.....................................................1-8
1.5 Function Number Look Up ....................................................1-19
1.5.1 Function Number Look Up Codes ............................1-20
Accessing the System 2-1
2.1 Manager Overrides .................................................................2-3
2.2 Clocking In/Out........................................................................2-4
2.2.1 Clock In .......................................................................2-4
2.2.2 Clock Out ....................................................................2-5
2.3 Login/Logout ...........................................................................2-6
2.3.1 Login ...........................................................................2-7
2.3.2 Logout .........................................................................2-7
Guest Check Functions 3-1
3.1 Guest Checks - Overview .......................................................3-3
3.2 New Check Prompts ...............................................................3-4
3.2.1 Table Number .............................................................3-4
3.2.2 Guest Count................................................................3-5
3.2.3 Order Type..................................................................3-6
3.2.4 Order Number.............................................................3-7
3.2.5 Override Meal Period..................................................3-8
3.2.6 Add Guest Information................................................3-9
3.3 Entering Menu Items.............................................................3-10

ii
3.3.1 Preset Menu Item ..................................................... 3-10
3.3.2 More than One Preset Item...................................... 3-10
3.3.3 Enter Item by PLU # ................................................. 3-10
3.3.4 Select from Category List......................................... 3-10
3.3.5 Open Priced Menu Item ........................................... 3-11
3.3.6 Scaleable Menu Item................................................ 3-11
3.3.7 Entering Menu Item Modifiers .................................. 3-12
3.3.8 Enter Items by Seat Numbers .................................. 3-16
3.3.9 Enter by Menu Item Size.......................................... 3-18
3.3.10 Remove Items from Checks ..................................... 3-19
3.4 Sending Items to Remote Printers ....................................... 3-21
3.4.1 Printer Mode Options ............................................... 3-21
3.4.2 With {HOLD~ORDER} .................................................. 3-22
3.4.3 Send Items on Demand............................................ 3-24
3.5 End Service Round............................................................... 3-25
3.6 Recall a Check ..................................................................... 3-26
3.6.1 By Check Number .................................................... 3-26
3.6.2 By Table Number ..................................................... 3-27
3.6.3 Recall Table with Separate Checks ......................... 3-27
3.6.4 Using a Bar Code Scanner....................................... 3-28
3.6.5 Recall with Dual Drive Thru...................................... 3-28
3.7 Splitting a Check................................................................... 3-29
3.7.1 Split By Item ............................................................. 3-29
3.7.2 Split By Amount........................................................ 3-30
3.8 Transferring a Guest Check ................................................. 3-31
3.8.1 Change a Check’s Table #....................................... 3-31
3.8.2 Transfer to a Server ................................................. 3-32
3.8.3 Transfer from a Server ............................................. 3-33
3.8.4 Transfer all Checks .................................................. 3-34
3.9 Combining Checks ............................................................... 3-35
3.9.1 Combine Stored Checks .......................................... 3-35
3.9.2 Add New Check to Stored Check............................. 3-36
3.9.3 Add to Stored Check by Order Type ........................ 3-36
3.9.4 Add to Stored Check Using Table #......................... 3-37
3.9.5 Combining Checks to One Table # .......................... 3-38
3.10 Check Adjustments............................................................... 3-39
3.10.1 Void Items on Stored Checks................................... 3-39
3.10.2 Add a Discount or Surcharge ................................... 3-40
3.10.3 Exempt Tax from a Check........................................ 3-44
3.10.4 Add a Tip .................................................................. 3-45

iii
3.11 Tender the Check..................................................................3-47
3.11.1 Tender with a Preset Key .........................................3-47
3.11.2 Tender with {MEDIA~NLU} .........................................3-48
3.11.3 Tender With Tip Entry...............................................3-49
3.11.4 Overtender to Tip......................................................3-49
3.11.5 Split Tender...............................................................3-50
3.11.6 Partial Tender ...........................................................3-51
3.11.7 Tender to Charge Account........................................3-52
3.12 Corrections to Closed Checks ..............................................3-53
3.12.1 Refund a Menu Item .................................................3-53
3.12.2 Change a Discount ...................................................3-54
3.12.3 Change Media Type .................................................3-55
3.12.4 Change a Credit Card Tip.........................................3-55
3.13 Enter a Refund Check...........................................................3-56
3.14 Review a Closed Check........................................................3-57
Functions Outside of a Sale 4-1
4.1 Finished Product Waste..........................................................4-3
4.2 Loan/Pickup ............................................................................4-4
4.2.1 Loan ............................................................................4-4
4.2.2 Pickup .........................................................................4-5
4.3 Transfer Media ........................................................................4-6
4.4 Price Changes.........................................................................4-7
4.5 Tip Payout ...............................................................................4-8
4.6 Cash Out/In of Drawer ............................................................4-9
4.6.1 Paid Out ......................................................................4-9
4.6.2 Paid In.......................................................................4-10
Reports 5-1
5.1 Reports Overview....................................................................5-3
5.1.1 Printing a Report From the POS Keyboard ................5-4
5.1.2 Report Types ..............................................................5-5
5.1.3 Report Balancing ........................................................5-7
5.1.4 Report Sample Formats..............................................5-9
5.2 Open Check Report ..............................................................5-10

iv
5.3 Hourly Productivity Report.................................................... 5-11
5.4 Sales Mix Report .................................................................. 5-13
5.4.1 Detail Report – Menu Item Sales ............................. 5-14
5.4.2 Departments – Menu Item Sales.............................. 5-15
5.4.3 Categories – Menu Item Sales................................. 5-16
5.5 Manager Voids Report.......................................................... 5-17
5.6 Refund Report ...................................................................... 5-18
5.7 Financial Report ................................................................... 5-19
5.8 Customer Summary Report.................................................. 5-25
5.9 Media Report ........................................................................ 5-26
5.10 Loan/Pickup Report .............................................................. 5-27
5.11 Sales Tax Report.................................................................. 5-28
5.12 Charge Account Report ........................................................ 5-29
5.13 Discount Recipient Report.................................................... 5-30
5.14 Deposit Entry ........................................................................ 5-31
5.15 X Report................................................................................ 5-33
5.16 Z Report................................................................................ 5-34
5.16.1 Programming Options for Z Reports ........................ 5-35
5.16.2 Reports Included in X and Z Reports ....................... 5-36

Chapter
1
Overview

Overview FS-2700 Owner’s Manual
1-2

FS-2700 Owner’s Manual Overview
1-3
1.1 Introduction
The FS-2700 is a keyboard entry POS workstation for use in the
hospitality industry. It was developed as a companion workstation
for TEC America, Inc.’s FS-3600 touch screen workstation. The FS-
2700 and FS-3600 stations can be used interchangeably within the
same system, even though not all touch features are available on the
FS-2700.
The FS-2700 and FS-3600 workstations can be used in a system of
up to twelve workstations operating off a network. A Backoffice PC
running the Windows XP Professional operating system can be
integrated in a system to run software for additional maintenance
and reporting.
This manual describes guest check processing and adjustments.
Details of programming and configuring the FS-2700 system are in
the FS-3600/FS-2700 Programming Manual.
The FS-2700 system offers a wide array of features that make it
easily adaptable to all types of food service applications – including
fine dine table service, dual drive-thru quick service, full-service bars,
cafeterias, delis and school lunchrooms.
 The FS-3600/FS-2700 system can be easily tailored for indi-
vidual restaurant menus, personnel and operating procedures.
Menus and prices can be changed to accommodate daily
changes in meal period prices.
 The FS-2700 keyboard workstation provides up to four keyboard
levels that can be configured for specific needs of food servers,
bartenders and cashiers. A wide selection of Key Functions are
available to customize each application.
 The FS-3600 touch workstation offers custom programming for
any application through its unique system of soft-programmed
POS touch screens. In addition to the Key Functions of the
FS-2700, many touch specific features offer additional ease of
operations.
 A list summarizing POS Key Functions follows in this chapter.
Detailed explanations of the more common functions are
included in subsequent chapters of this manual.

Overview FS-2700 Owner’s Manual
1-4
1.2 Order Entry Screen
The order entry screen displays when the system is in POS mode.
The left side of the screen displays guest check information as
transactions are entered, adjusted and tendered. Each item is
explained below using a sample screen.
Sample Order Entry Screen
→
→
→
←
←
→
Order Entry Screen Items
Message Window
• Used for displaying items as they are entered on to a
transaction, including menu items, media and functions.
• System error messages are also displayed here.
Prompt Line
• Used to guide the system operators through transactions.
• Prompts are programmed in the Category table.

FS-2700 Owner’s Manual Overview
1-5
Check Detail
• This area displays the last 19 line items entered on a check.
Forced Display
• When a menu item is entered that has a forced display
assigned, the choices display on the right side of the screen.
• NOTE the word “More” at the bottom of the sample screen.
It indicates that there are additional items on the forced
display Category.
∗ Use {PgDn} to scroll thru additional choices.
Check Summary
• Check Information - shows the check number, the table or
order number if assigned, the guests or meal count and the
server who is assigned to the check.
∗ Check Totals – shows the check subtotal, sales tax,
gratuity and amount paid.
Status Line
• Shows the current system date and time, the current Order
Type, the current Meal Period, the current Menu Size Level,
the Station Name and the amount of free memory on the
station.

Overview FS-2700 Owner’s Manual
1-6
1.3 Keyboard Layout
1.3.1 POS Keyboard
Up to four keyboard levels are available in a FS-2700 system. They
can be used for meal periods such as breakfast and lunch, or for
menu types, such as dining room and bar.
When a FS-2700 workstation is powered on keyboard #1 is active.
The active keyboard can be changed by indexing the number of the
keyboard wanted (1 through 4) and pressing {SELECT~KEYBOARD}.
Each keyboard consists of 14 rows of 10 columns (see next page).
During POS functions that require alphanumeric entries, a
“QWERTY” keyboard becomes active (see the layout on the next
page). An example is using {SPELL~IT} to enter a message for the
kitchen.
It is recommended that the control keys (numeric keys, cursor keys,
Exit and Enter/Total) of the QWERTY keyboard be programmed in
the same key locations for all POS keyboard levels. The locations
are fixed for the QWERTY keyboard while in Manager Mode but are
programmable for the POS mode.

FS-2700 Owner’s Manual Overview
1-7
1.3.2 Manager Mode Keyboard
Manager Mode is accessed using the {MGR~MODE} key. While in
Manager Mode, a “QWERTY” keyboard that represents a PC key-
board is active and is used for input and for moving through the
programming tables. A regular PC keyboard can be connected to
the keyboard port if wanted.
The “QWERTY” keyboard also becomes active during POS functions
that require alphanumeric entries.
QWERTY Keyboard Layout
` ; ‘ , . [ ] - +
Back
s
p
ace
~ : “ < > { } _ = |
! @ # $ % ^ & * ( )
Q W E R T Y U I O P
A S D F G H J K L ?
SHIFT Z X C V B N M \ /
CAP
LOCK TAB Space Space Space Space Space Space
Clear
Exit 7 8 9
PgUp 4 5 6
½PgDn 1 2 3
»¾¼0 .
ENTER

Overview FS-2700 Owner’s Manual
1-8
1.4 POS Key Functions – Summary
The table below lists all functions, for both check handling and
manager operations that can be done from the POS mode. Details
of the major functions are in subsequent chapters of this manual.
1.4.1 Key Function Table
Key Function POS Function Description
Add Check  Used to combine two or more stored checks to
the current check.
 Both the current check and the added check
must have already been stored (from a
previous service round).
Add to Check
 This function is used to add the current check
to a stored check.
 This key function allows the current check to
be new (in the first service round).
Add to Check –
Order Type
#1 - #4
 These four function keys are used to add the
current check to a stored check of a specified
Order Type.
 These key functions allow the current check to
be new (in the first service round).
Add to Table
 Used to add the current check to a stored
check that has a table number assignment.
 This function allows the current check to be
new (in the first service round).
Banner  Not available on the FS-2700.
 On the FS-3600, this key type has no function
when placed on a screen but is used as a title
to describe a group of other keys.
Cancel  Cancels the current transaction.
 When a transaction is cancelled, any changes
done during the round will be reversed.
 Any new Menu Items that have been added to
the check in this service round will be removed
and any items that have been voided from the
check in this round will be added back.
Cash Advance  Used to process a cash advance from a credit
card.

FS-2700 Owner’s Manual Overview
1-9
Key Function POS Function Description
Category
 Used as a Menu Item look up key by displaying
a list of all items within the Category assigned
to the key. Index the number from the list to
add the item to the check.
Change Seat  Not available on the FS-2700.
 On the FS-3600, this key type is used to move
an item or items on a check to a different seat.
Clear Input  This key type functions as a backspace key – it
is used to clear input of a numeric entry.
Example: clear an incorrect menu item
quantity before pressing the menu item key.
Clock In/Out  Clocks employees in and out of the system for
time and attendance recording.
Cursor Keys  Use ½and ¾to highlight items for voiding
from a check.
 Use »and ¼to scroll thru checks when using
{REVIEW~CHECKS}.
 Use {PgDn} to move thru selection lists that
are more than one page, such as Category
and modifier lists when entering items, and
lists of Checks/Tables when recalling checks.
Discounts  This key type is used to add a discount or
surcharge to the check.
Discount NLU
(Number Look Up)
 Used to enter a discount on a check when the
specific discount is not preset on the keyboard.
Index the record number of the discount (from
the Discount Setup table), and press
{DISCOUNT~NLU}.
Downline to OCB  This key is used to send the Menu Item table
to an order confirmation board.
Enter Bar Code  This key type is used to enter a numeric bar
code for a product.
 It is used when a product fails to scan properly.
Enter PLU  Used to add a Menu Item to a check by
entering the PLU # rather than pressing a
preset key.

Overview FS-2700 Owner’s Manual
1-10
Key Function POS Function Description
Exit  In POS mode, this key can be used to clear out
of a modifier screen and remove the menu
item.
 NOTE: This key MUST be preset on each POS
keyboard. If it is not, it will not be possible to
exit out of the Edit Keyboard table unless a PC
keyboard is connected to the FS-2700.
Finished Prod
Waste
 This key type is used at the beginning of a
transaction to identify it as a waste ticket.
 All items entered in the transaction will update
the waste totals.
Foreign Currency  This key type is used to calculate the amount
due on the check in a foreign currency.
Function NLU
(Number Look Up)
 Can be used for functions that are not preset
on the keyboards. Index the code for the
function then press {FUNCTION~NLU}.
 See the table on page 1-20 for a list of oper-
ations that can be done with this key and
codes used with each one.
Guests  This key type is used to enter or change the
number of guests on a check.
Inventory Report  Assign one of the Inventory Reports to a key.
Inventory Rpt NLU
(Number Look Up)
 Used to print Inventory Reports from the
keyboard.
 Select a report from a list that displays when
the key is pressed, or index the function
number of the report then press
{INV.~REPORT~NLU}.
Labor Report  Used to assign one of the Labor Reports to a
key.
Labor Report NLU
(Number Look Up)
 Used to print Labor Reports from the keyboard.
 Select a report from a list that displays, or
index the function number of the report then
press {LABOR~REPORT~NLU}.
Hold Order  Used to indicate that the current order should
be held from printing to the remote printers
until the next order is entered.