Technivorm Moccamaster Service manual

ORIGINAL INSTRUCTIONS FOR USE
www.technivorm.com
HANDMADE
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IMPORTANT
SAFEGUARDS
Handmade in the Netherlands
The Technivorm Moccamaster factory is cen-
trally located in the heart of the Netherlands
and serves customers all over the world.
The philosophy of the inventor, Gerald-Clement
Smit, to produce high-quality, long-lasting and
reliable products, has been guiding the manu-
facturing of every coffeemaker since 1964. Even
today, each coffee brewer is handmade and
individually tested in a live situation, using only
the finest materials available. Energy efficiency
and recyclability play an important role in the
design of each Technivorm
Moccamaster Coffeemaker.
Gerard-Clement Smit
Founder of the company and
designer of the products.
CONGRATULATIONS ON YOUR PURCHASE OF THE
WORLD’S FINEST FILTER COFFEE BREWER!
THE MOCCAMASTER STANDS OUT!
The Technivorm Moccamaster Coffemaker’s advanced brewing technique
has earned certifications from the Specialty Coffee Associations of America
and Europe (SCAA& SCAE) as well as the European Coffee Brewing Center
(ECBC) Seal of Approval.
The ECBC approved seal is only awarded to products that have passed the
extensive quality control and laboratory testing of the Norwegian Coffee
Association. Technivorm Moccamaster is the only manufacturer with ECBC
approval for all its household machines. Only coffee brewers that make
“the perfect cup”, in compliance with the association’s strict standards
and regulations, are approved.
WHAT’S IMPORTANT WHEN SELECTING A COFFEE BREWER?
• Temperature (92-96 °C) • Longevity
• Saturation Time (4 to 6 minutes) • Reliability
• Cleanability • Warranty

15
IMPORTANT
SAFEGUARDS
• READ ALL INSTRUCTIONS.
Unwrap the coffee maker with care and remove all pack-
aging materials. Keep the packaging (plastic bags and
cardboard) out of reach of children.
• The appliance is intended to be used in household,
offices, cafeterias and similar environments.
It is not designed for professional or commercial use in
hotels, restaurants and catering establishments.
• Use the machine indoors only.
• This appliance can be used by persons with reduced
physical sensory or mental capabilities or lack of expe-
rience and knowledge, if they have been given supervi-
sion or instruction concerning use of the appliance in a
safe way and if they understand the hazards involved.
• This appliance can be used by children aged from 8 years
and above, if they have been given supervision or instruc-
tion concerning use of the appliance in a safe way and if
they understand the hazards involved.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be carried out
by children unless they are older than 8 years and
supervised. Keep the appliance and its cord out of reach
of children aged less than 8 years.
• Check to see if the voltage of the appliance matches
your mains voltage. The appliance must be plugged into a
socket with safety ground.
• Unplug from socket when not in use and before cleaning
the surface of the appliance.
Allow to cool before putting on or taking off parts, and
before cleaning the surface of the appliance.
• The appliance, cord and plug may never be partially or
entirely submerged in water or other liquid.
• Do not operate the appliance with a damaged cord or
plug or if the appliance malfunctions or is damaged in
any way. Contact your supplier or importer.
WHEN USING ELECTRICAL APPLIANCES, BASIC
SAFETY PRECAUTIONS SHOULD ALWAYS BE
FOLLOWED, INCLUDING THE FOLLOWING:
Handmade in the Netherlands
The Technivorm Moccamaster factory is cen-
trally located in the heart of the Netherlands
and serves customers all over the world.
The philosophy of the inventor, Gerald-Clement
Smit, to produce high-quality, long-lasting and
reliable products, has been guiding the manu-
facturing of every coffeemaker since 1964. Even
today, each coffee brewer is handmade and
individually tested in a live situation, using only
the finest materials available. Energy efficiency
and recyclability play an important role in the
design of each Technivorm
Moccamaster Coffeemaker.
CONGRATULATIONS ON YOUR PURCHASE OF THE
WORLD’S FINEST FILTER COFFEE BREWER!
THE MOCCAMASTER STANDS OUT!
The Technivorm Moccamaster Coffemaker’s advanced brewing technique
has earned certifications from the Specialty Coffee Associations of America
and Europe (SCAA& SCAE) as well as the European Coffee Brewing Center
(ECBC) Seal of Approval.
The ECBC approved seal is only awarded to products that have passed the
extensive quality control and laboratory testing of the Norwegian Coffee
Association. Technivorm Moccamaster is the only manufacturer with ECBC
approval for all its household machines. Only coffee brewers that make
“the perfect cup”, in compliance with the association’s strict standards
and regulations, are approved.

16
READ INSTRUCTIONS CAREFULLY BEFORE USING
• Do not remove brew-basket or mug while brewing
• Do not pour any liquids other than water or recommen-
ded cleaning product into water reservoir.
• Always place the lid in the correct position as shown in
the descriptive image. Scalding may occur if this part is
removed during brewing cycles.
• Never run the appliance without the outlet pipe
Porcelain Mugs
• Porcelain mug is dishwasher safe
Paper cup
• Use the paper cup with matching lid when you take the
coffee on to go.
IMPORTANT
SAFEGUARDS
SAVE THESE INSTRUCTIONS
• If the cord is damaged, it must be replaced with a special
cord, which is available from the manufacturer or importer.
Never attempt to repair the appliance yourself, repair must
be carried out by skilled technicians. Return the appliance
to the nearest service facility for examination, repair or ad
justment.
• Place the appliance on a flat surface in a frost-free room.
• Do not place the appliance on a hot surface, near gas- or
electric cookers or in an oven.
• Do not run the cord across hot surfaces or let it hang over
the edge of table or counter, were it could be pulled on by
children.
• Do not use the appliance for any purpose other than its
intended use.
• Do not touch the hot parts of the appliance, such as the
outlet pipe.
• Misuse of this appliance could cause personal injuries.
• Do not place the appliance in a cabinet when in use.

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READ INSTRUCTIONS CAREFULLY BEFORE USING
BEFORE YOU USE
Before using your new coffee brewer for the first time, or if the machine
has not been used for some time, we recommend first rinsing the water
receptacle. Fill the coffee brewer with cold water and operate once or
twice without any coffee.
POWER SUPPLY CORD
The short power supply cord is provided to reduce risks resulting from
becoming entangled in or tripping over a longer cord. If an extension
cord is used, the marked electrical rating of the extension cord must be
at least as great as the rating of the coffee brewer. The extension cord
must be a grounding type 3 cord.
The extension cord should be arranged so it doesn’t drape over the
counter or table top where it can be pulled over by children or tripped
over.
IMPORTANT: This coffee brewer is equipped with a special cord
and plug, which in case of damage should be replaced by a matching
cord and plug. This can be obtained from your Moccamaster service
point.
ENVIRONMENTAL RECOMMENDATIONS
• Please discard the filter and coffee grounds by disposing of them in
an organic waste container or compost heap. If not available, you
may dispose of filters and grounds in normal household waste.
• For environmental concerns, please recycle responsibly. Do not throw
away the appliance with the normal household waste, but hand it
in at an official collecting point for recycling. By doing this, you help
preserve the environment.
SAVE THESE INSTRUCTIONS
Dit apparaat voldoet aan de volgende EEG richtlijnen:
This appliance is in accordance with the following Directives:
Dieses Gerät wurde in Übereinstimmung gemaß folgende Richtlinien gebaut:
Cet appareil est conforme aux directives:
LVD 2014/35/EU WEEE 2012/19 EU
EMC 2014/30/EU RoHS 2011/65/EU
• If the cord is damaged, it must be replaced with a special
cord, which is available from the manufacturer or importer.
Never attempt to repair the appliance yourself, repair must
be carried out by skilled technicians. Return the appliance
to the nearest service facility for examination, repair or ad
justment.
• Place the appliance on a flat surface in a frost-free room.
• Do not place the appliance on a hot surface, near gas- or
electric cookers or in an oven.
• Do not run the cord across hot surfaces or let it hang over
the edge of table or counter, were it could be pulled on by
children.
• Do not use the appliance for any purpose other than its
intended use.
• Do not touch the hot parts of the appliance, such as the
outlet pipe.
• Misuse of this appliance could cause personal injuries.
• Do not place the appliance in a cabinet when in use.

18
MOCCAMASTER
NOTE:
Auto-shut-Off
Appliance turns off automatically after the water is transferred.
PARTS
FEATURES
www.technivorm.com

19
Filter Holder
• The brew basket is specially designed for making small quantities of
coffee with a contact time according to ECBC standard.
• Attention: Make sure the filter holder is clean and the tiny hole at
the bottom of the container is not blocked, to prevent the brew-ba-
sket from overflowing.
• Note: Use the provided small brush to clean the opening in the
bottom of the filter holder.
• Use only No. 1 filter paper into the brew-basket.
Removable cup holder
• Place the cup holder over the caps
on the base, directly under the filter
holder.
• Make sure the cup holder lays
horizontal and stable on the base and
is placed over the caps.
Rotatable Outlet Pipe
• Rotate the outlet pipe for easy access
the filter holder.
• AUTION: The outlet pipe might be
hot directly after brewing.
Auto-shut-off system
• The appliance is switched off automatically after
the water is transferred.
• Note: After the brewer has been automatically
switched off, please allow some time to have all
liquid flow from the filter holder into the mug/cup
before removing the mug/cup.
Porcelain Mugs
• Stylish and practical mugs with silicone grip.
• Dishwasher safe.
Disposable Paper Mugs
• Stylish and practical disposable paper mugs with
• special lid for coffee to go.
NOTE:
Auto-shut-Off
Appliance turns off automatically after the water is transferred.
FEATURES
www.technivorm.com

20
DIRECTIONS FOR USE CLEANING &
MAINTENANCE
1. Power switch should be in the off position.
2. Position outlet pipe as shown in the image.
- Insert smoothly in the gasket at top of the cold water reservoir.
Remove outlet pipe only for cleaning purposes.
- Turn the outlet pipe sideways for easy access to the filter holder.
3. Fill cold water reservoir to the marked level, with fresh cold water.
4. Check the outlet hole in the filter holder for any obstructions, as this will
result in overflowing of the filter holder.
- Place a standard #1 paper filter into the filter.
5. Add the appropriate amount of coffee.
- The approved standard for a full mug (water up to the level indicated on
the water reservoir) is 18-21 grams of filter ground coffee.
6. Place the filter holder on the bracket, position outlet pipe over centre of
the filter holder.
- CAUTION: Scalding may occur if any of these parts are removed during
brew cycle.
7. Cup holder and mug or cup placement:
- Place the cup holder over the caps on the base, directly under the filter
holder as shown in the image (page 30).
- Place the mug or cup (with a capacity of at least 300 cc) on the cup holder.
- We recommend rinsing the mug with hot water to prevent loss of tempera-
ture.
8. Switch the power switch to the “on” position; signal light turns on.
- The brew process will quickly begin; water will be brought to boil, rising
through the brewer across the outlet-pipe and into the filter-holder.
9. Brew process is complete in about 4 minutes, with a temperature
of 92-96°C.
10. The brewer switches off automatically after transferring the water
towards the filter holder.
- Note: Please allow some time to have all liquid flow from the filter holder
into the mug/cup before removing the mug/cup
11. Close the paper cup with the supplied lid, to keep your coffee safe and
easy to carry.
- We recommend disposing of coffee grounds once brew cycle is complete
and rinse the filter holder to prevent clogging.
- Use the provided small brush to clean the opening in the bottom of the
filter holder.
Now enjoy a perfect cup of coffee, brewed to industry standards with
your new Technivorm moccamaster!
Coee tastes best immediately after brewing!

21
Basic Cleaning
• Before cleaning, remove plug from the socket!
• Clean the brewer regularly on the outside with a moist cloth and wipe
dry. After each use, hand wash the filter holder with mild detergent.
• Make sure no coffee grounds are left in the filter holder, as they
might clog the filter holder during next usage.
• Use the provided small brush to clean the opening in the bottom
of the filter holder.
• Do not submerge brewer in any liquid
Cleaning the brewer (inside).
• The brewer needs to be cleaned regularly.
• If used daily it needs to be cleaned every two weeks.
• Use only the “Clean Drop cleaning aid” available at your Moccamaster
dealer and in our web shop at www.moccamaster.com.
• Follow the instructions given on the ‘’Clean Drop cleaning aid” bag /
box.
Descaling Your Brewer
• Your coffee maker must be descaled regularly to maintain optimal
performance.
• When mineral deposits build up in the heating element of your Tech-
nivorm Moccamaster, it can clog the water flow and affect the brew
temperature and saturation time. If not descaled regularly, the brewer
can stop working
• Technivorm Moccamaster recommends descaling your brewer every
80 cycles (easily remembered after every box of 80 count filters) or a
minimum of every 3 months.
• Use dedicated de-scaling products available at your Moccamaster
dealer and in our web shop at www.moccamaster.com.
• (or 150 ml. water + 150 ml. acetic acid)
• Fill the water tank with the descaling solution according to the directi-
ons on the package or 50% water and 50% household vinegar.
• Switch on the unit and wait until the liquid in the tank is completely
empty.
• Repeat the process two to three times with clean water to clean the
device.
Anti-Frost Protection and Extended Storage Guidelines.
• Turn the brewer off and remove the electrical plug from outlet.
• Remove outlet pipe, pull it carefully out of the rubber gasket.
• Empty any remaining water within brewer by holding it upside down
over the sink.
• Replace the outlet pipe before using the brewer again,
• insert smoothly in the gasket at top of the cold water reservoir.
DIRECTIONS FOR USE CLEANING &
MAINTENANCE
1. Power switch should be in the off position.
2. Position outlet pipe as shown in the image.
- Insert smoothly in the gasket at top of the cold water reservoir.
Remove outlet pipe only for cleaning purposes.
- Turn the outlet pipe sideways for easy access to the filter holder.
3. Fill cold water reservoir to the marked level, with fresh cold water.
4. Check the outlet hole in the filter holder for any obstructions, as this will
result in overflowing of the filter holder.
- Place a standard #1 paper filter into the filter.
5. Add the appropriate amount of coffee.
- The approved standard for a full mug (water up to the level indicated on
the water reservoir) is 18-21 grams of filter ground coffee.
6. Place the filter holder on the bracket, position outlet pipe over centre of
the filter holder.
- CAUTION: Scalding may occur if any of these parts are removed during
brew cycle.
7. Cup holder and mug or cup placement:
- Place the cup holder over the caps on the base, directly under the filter
holder as shown in the image (page 30).
- Place the mug or cup (with a capacity of at least 300 cc) on the cup holder.
- We recommend rinsing the mug with hot water to prevent loss of tempera-
ture.
8. Switch the power switch to the “on” position; signal light turns on.
- The brew process will quickly begin; water will be brought to boil, rising
through the brewer across the outlet-pipe and into the filter-holder.
9. Brew process is complete in about 4 minutes, with a temperature
of 92-96°C.
10. The brewer switches off automatically after transferring the water
towards the filter holder.
- Note: Please allow some time to have all liquid flow from the filter holder
into the mug/cup before removing the mug/cup
11. Close the paper cup with the supplied lid, to keep your coffee safe and
easy to carry.
- We recommend disposing of coffee grounds once brew cycle is complete
and rinse the filter holder to prevent clogging.
- Use the provided small brush to clean the opening in the bottom of the
filter holder.
Now enjoy a perfect cup of coffee, brewed to industry standards with
your new Technivorm moccamaster!
Coee tastes best immediately after brewing!

22
TROUBLE SHOOTING REPLACEMENT PARTS
AND SERVICE
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not find a solution
to your specific problem, or the problem persists after trouble shooting,
please contact your retailer or service point.
PROBLEM POSSIBLE CAUSE SOLUTION
Brewer not
working;
light not
luminated
No water present Fill the reservoir with cold water
Power supply Check to ensure brewer is plugged into socket
Power light is on,
but brewer is not
working
Mineral build-up in
heating element See descaling instructions in manual
Filter holder is
overowing* Filter holder is clogged Rinse the lter holder and make sure the hole
at the bottom of the lter holder is open.
Coee tastes
weak or
bitter
Incorrect amount of
coee used in brewing
ECBC standard: use 18-21 grams of coee
when brewing a full mug (water up to the
level indicated on the water reservoir)
Incorrect grind of coee Please use standard lter grind coee.
Brew cycle is
taking more than 4
minutes to complete.
Coee brewer needs
to be descaled See descaling instruction in manual.
Water dripping
out very
slowly.
The brewer may be
clogged with mineral
deposits and needs to
be descaled
See descaling instruction in manual.
Glass tube in water
reservoir is cloudy
Brewer needs to
be descaled See descaling instruction in manual.
*NOTE: Clogging and backing up of water and/or coffee in the filter holder can occur
under any or a combination of any of the following conditions: the use of too finely
ground coffee, using two or more paper filters or not properly cleaning oils or grounds
from the filter holder, or allowing coffee grounds to spill over the filter.

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REPLACEMENT PARTS
AND SERVICE
How do I order replacements parts?
Contact your local retailer or importer for parts, which may also be or-
dered online at www.moccamaster.com
Warranty.
The warranty is valid for five (5) years from the day of purchase.
You must keep the original receipt as your proof of purchase.
If the product is serviced during the warranty period such service does
not extend the warranty period to more than five years from the original
day of purchase. The warranty covers defects and faulty components
related to material or production.
The warranty is not valid if the product is used commercially.
Exemptions from the warranty are specified below.
In order for the warranty to be valid, you must make your claim within
three months after the defect was detected.
What the warranty does not cover:
• Normal wear, scratches and dents and damage caused by dropping,
impacts or similar.
• Use of the product for purposes other than making coffee.
• Replaceable parts such as outlet pipe, filter holder, cup holder and
mugs and cups.
• Damage caused by use of cleaning agents or descaling products not
recommended by Moccamaster.
• Shipping handled or commissioned by the customer.
Please follow our maintenance instructions. The warranty does not cover
damage caused by incorrect storage, other use than making coffee, con-
necting to incorrect voltage, damage caused by chemical substances,
corrosion, damage caused by water, frost or other abnormal environ-
mental influence
If an authorized service technician is unable to find defects on the prod-
uct the warranty will not cover related costs
If authorized service personnel do not carry out repairs and/or modifica-
tions, or unoriginal Moccamaster parts have been used, the warranty on
the product will automatically be null and void.
Service and repair.
Contact your local retailer or importer for service and repair.
Importer/Importeur / Importateur
United Kingdom: info@aafirst.co.uk
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not find a solution
to your specific problem, or the problem persists after trouble shooting,
please contact your retailer or service point.

24