Franke A800 User manual

A800
ORIGINAL OPERATING INSTRUCTIONS
Coffee machine: FCS4050 - Refrigeration unit: FCS4053
Read the operating instructions and the chapter "For your safety"
before operating the machine.
Keep the Operating Instructions with the machine and pass them
along to the next user if the machine is sold or transferred to a
third party.

Page 1
Congratulations on your purchase of an A800. Thank you for your confidence in us.
The A800 is a powerful and space-saving coffee machine that adapts to your needs perfectly. The A800 will en-
able you to offer high-quality coffee specialties rapidly and individually. Your customers will be impressed.
We hope you enjoy your coffee machine and that it brings you many satisfied customers.
Sincerely, Franke Kaffeemaschinen AG
Dear Customer,

Maintaining the a800
................................. 32
introduction to the autoMatic cleaning
.................. 32
cleaning and Maintenance plan
........................ 33
rinsing the coffee Machine
........................... 35
cleaning the Monitor screen
.......................... 35
cleaning the bean hopper and powder container (weekly)
. . . . . 36
clean the brewing unit
.............................. 37
cleaning the accessories
............................ 37
configuration
....................................... 38
introduction to prograMMing
......................... 38
"Mysettings" Menu tree
............................. 39
"cleaning and Maintenance" Menu tree
................... 39
Mysettings
...................................... 40
counters
........................................ 46
individualization and data transfer
. . . . . . . . . . . . . . . . . . . . . . . 47
overview
........................................ 47
individualization and data transfer
..................... 48
individualization and data transfer Menu tree
.............. 49
requireMents of My iMage Material
...................... 50
necessary folder structure on the usb stick
............. 50
loading or clearing My iMages
......................... 51
using My iMages
................................... 52
decoMMissioning and disposal
........................... 55
shut-down
....................................... 55
disposal
........................................ 56
troubleshooting
..................................... 57
eliMinating Machine errors
........................... 57
help with probleMs concerning product quality
............ 58
index
............................................. 59
for your safety
...................................... 3
proper use
....................................... 3
general safety concerns when using the a800
.............. 4
explanation of syMbols
................................. 6
syMbols froM the operating instructions
.................. 6
syMbols used in the software
.......................... 7
depiction of error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
color code for error Messages
........................ 8
scope of delivery and identification
........................ 9
scope of delivery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
identification
..................................... 10
description of the Machine
............................. 11
coffee Machine a800
............................... 11
coMponents of the a800
............................ 12
foaMMaster coMponents
............................ 13
add-on units
..................................... 14
the operating interface
.............................. 15
overview of operating Modes
.......................... 16
installation and technical data
.......................... 18
coMMissioning
...................................... 21
initial coMMissioning of the a800
...................... 21
daily coMMissioning of the a800
...................... 21
filling and eMptying
.................................. 22
beans, powder and water
............................ 22
Milk
........................................... 25
preparing drinks
..................................... 27
preparing drinks with quick select
..................... 27
preparing drinks with cash register
.................... 28
preparing drinks with inspire Me
....................... 29
preparing drink with ground coffee
..................... 30
steaM dispenser (autosteaM/autosteaM pro)
.............. 31
TABLE OF CONTENTS

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For your safety
Page 3
The machine is not suitable:
• For use out of doors
• for the storage of alcoholic or explosive substances
Do you have any questions or
problems that are not addressed
in these instructions? Please do
not hesitate to contact Customer
Service or your service technician.
The A800 is intended for the commercial preparation of drinks in food services,
offices and similar environments. It is designed to process whole coffee beans,
ground coffee, powder suitable for automatic devices and fresh milk.
The A800 is intended for the commercial preparation of drinks in accordance with
these instructions and the technical data. The coffee machine is intended exclu-
sively for operation in interior rooms.
FOR YOUR SAFETY
Flavor Station (optional, only for A800 FM)
The Flavor Station is intended exclusively for the automatic convey-
ance of syrups and other liquid aromas for the preparation of drinks.
The Flavor Station is not designed to pump more viscous fluids such
as sauces (e.g. chocolate sauce).
Payment system (optional)
The payment system can be used for various methods of payment.
Examples: coins, cards, or mobile payment systems.
Refrigeration unit (optional)
A refrigeration unit is to be used exclusively to keep milk cool while
preparing coffee drinks with an A800 coffee machine.
Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use FRANKE
clean solution. Other cleaning agents may leave residues in the milk
system.
Cup warmer (optional)
The cup warmer is an optional add-on unit for your coffee machine.
It is intended only for preheating coffee cups and glasses used when
preparing drinks.
The cup warmer is not designed to dry dish towels or other cloths. It
is not necessary to cover the cups to warm them.
Both you and the coffee machine are important to us. Therefore, we would like to provide
you with detailed safety information. For us, a high degree of safety goes without saying.
Protect yourself against residual risks arising from the functions of the machine.
Proper use

!
For your safety Page 4
Important
•Do not operate the coffee machine or add-on units until you
have completely read and understood these instructions.
•Do not use the machine:
•if you are not familiar with its functions.
•if the machine or the connection lines are damaged.
•if the machine has not been cleaned or filled as intended.
•The A800 is intended for use by trained personnel. Each op-
erator of the A800 must have read and understood the instruc-
tions. This does not apply to its use in the self-service sector.
Self-service machines must always be monitored to protect
the users.
•Children under the age of 8years are not
permitted to use the machine.
•Children or persons who are challenged with
respect to physical, sensory or mental abili-
ties must not use the machine except under
supervision, nor must they play with the
machine.
•Children are not permitted to carry out any
cleaning on the machine.
• Have the machine serviced at regular intervals. Regular main-
tenance will ensure the safe operation and high performance
of the machine.
Risk of death by electrocution!
• Ensure that the power supply cable is not pinched and does not rub
against sharp edges.
• Ensure that the machine and power supply cable are not near any hot
surfaces such as gas or electric stoves or ovens.
• Never operate a machine that has been damaged or has a damaged
power supply cable.
• If the machine power connection cable is damaged, it must be replaced
by a power connection cable intended for that purpose.
• If the power connection cable is not permanently attached, contact
the service technician.
• If the power connection cable is not permanently attached, order
and use a new, original power connection cable. (See section:
Original parts).
• If you suspect damage to the machine (for instance, a hot or burning
odor), unplug the machine from the outlet and contact your service
technician.
• Never open or attempt to repair the machine yourself. The machine
contains electrically conductive parts.
• Do not make any modifications to the machine that are not described
in the operating instructions.
• Have repairs on electrical parts carried out by service technicians using
original spare parts.
• Have service work carried out by authorized persons only. Authorized
persons can show the relevant qualification.
Danger
General safety concerns when using the A800

!
!
! VORSICHT
WARNUNG
HINWEISE
!
!
!
For your safety
Page 5
Damage from water jets
The coffee machine is not protected against water jets.
•Avoid using water jets for cleaning and do not use high-pressure cleaners.
Damage to the coffee machine
•Set the machine up out of the reach of children.
•Do not expose the machine to the elements, such as rain, frost or direct sunlight.
Danger of tripping over the power supply cable
•Never let the power supply cable hang loose.
Blockage in the powder system caused by incorrect raw materials
•Ensure that the powder and beans are poured into the correct containers. Observe the machine
equipment.
NOTE
Warning
Risk of injury
Reaching into the machine may result in abrasions or crushing inju-
ries from interior components.
•Only open the machine when daily work requires it (e.g. to clean
the powder system or to empty the grounds container).
•Exercise care and caution when working in an open machine.
•Only service technicians should open the machine for any other
reason.
Risk of injury, eye injury and damage to the machine
Objects in the bean hopper,powder containeror grinder may splinter
and be ejected, leading to damage to the machine or injury.
•Never put anything into the bean hopper, powder container or
grinder.
Danger of burns
The coffee and milk dispensers, the hot water dispenser and the
steam dispenser become hot.
•Do not touch the outlets or nozzles.
The surfaces of the cup warmer are hot.
•Do not touch these surfaces.
Risk of scalding!
During cleaning, hot water and steam are released repeatedly.
•Keep hands away from the outlets and nozzles during cleaning.
When drinks are dispensed, the products themselves pose a risk of
scalding.
•Always be careful with hot drinks.
Danger from spoiled food residue
If the machine is not cleaned regularly, milk and coffee residue may accumulate in the machine, clog the
outlets or find its way into drinks.
•Clean the coffee machine and add-on units at least once a day.
•Read the chapter "Care of the A800".
Risk of contamination
When the machine is not in use for extended periods, residue may accumulate.
•Rinse the coffee machine before initial use and when not in use for extended periods (more than 2
days).
Danger of irritation with cleaning agents
Cleaning tablets and descaler can lead to irritations.
•Observe the information enclosed with the cleaning agent.
•Observe the notes on the machine during the cleaning process.
•Avoid contact with skin or eyes.
•Wash your hands before your breaks and once you have completed your tasks.
Caution
Caution

!
!
!
01
4
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01
Steps on a colored background
are optional. They must be
performed depending on the
model of your machine.
EXPLANATION OF SYMBOLS
So that you can get the most out of your A800, we would like to familiarize you with the symbols used in the
Operating Instructions and software. For us, thorough information and open communication go without saying.
Symbols from the Operating Instructions
This symbol indicates tips, short-
cuts and additional information.
Clean components with the five-step
method (see p. 32, 5-step method for
removable parts).
Describes and illustrates an
operating step that you must
perform.
Danger
NOTE
Warning
Caution
NOTE makes you aware of the risk of
damaging the machine.
DANGER indicates potentially life-
threatening danger or grave injury.
CAUTION directs your attention to a
danger of minor injuries.
WARNING indicates risk of injury.

Explanation of symbols
Page 7
Navigating
Symbol Name Description
Cancel button Cancel preparation
Start button Start preparation
  Page backwards/forwards Scroll through menus with multiple pages.
Symbols used in the software
Symbols on the dashboard
Symbol Name Description
Franke Call up Maintenance level
Servicing/Cleaning Machine must be cleaned and/or serviced
Milk Milk container is empty or not installed correctly
Coffee bean Bean hopper is empty or not installed correctly
Grounds container Grounds container must be emptied
Product
Brightness Set brightness
Info
Inactive
Standby Switch the machine to standby
Service/Configuration/
Administration
Double product Prepare double drink quantity (double dispensing)
Cold milk
Decaffeinated coffee Selection button for decaffeinated coffee

Schliessen
Tür offen
Personal informieren.
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Explanation of symbols Page 8
If the entire system is affected by an error, then the
error message will appear automatically.
Depiction of error messages
System has limited
functionality.
System still fully functional.
Some or all resources are
locked.
Temporary interruption.
Color code for error messages
If a symbol is illuminated on the dashboard, tapping on the symbol will
display additional information and instructions.
Refer to the Troubleshooting chapter for help if an error occurs.
Highlighted products cannot be prepared.
The banderole in the corner takes you to the error
message.
Highlighted products cannot be prepared.
The illuminated symbol on the dashboard takes you
to the error message.

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Scope of delivery and identification
Page 9
The configuration of your coffee machine may differ from that shown
in the instructions. Additional accessories may be obtained directly
from your retailer or from FRANKE Kaffeemaschinen AG in Aarburg,
Switzerland.
Designation Item no.
Cleaning tablets (100 pcs.) BK328400
Clean solution 1L301219
Cleaning brushes 1L301376
Cleaning brush 1L301160
Microfiber cloth 1H325974
Key for grind coarseness adjustment 1N330253
Key for Neoperl jet regulator 1H327863
USB stick (4 GB) 1H329064
Original Operating Instructions 1C345726
A800
Scope of delivery
SCOPE OF DELIVERY AND IDENTIFICATION
The A800 is a powerful coffee machine. Its modern operating concept will help you keep your cool in any situation.
Listed below are ways to identify your machine and what is included in the standard delivery.
LesenSiedie Betriebsanleitung und das Kapitel
«ZuIhrerSicherheit», bevor Sie an der Maschine
arbeiten.BewahrenSie die Betriebsanleitung bei
derMaschineauf.
Kaffeemaschine:FCS4043- Kühleinheit: FCS4048Kaffeemaschine:FCS4043- Kühleinheit: FCS4048
A600
ORIGINALBETRIEBSANLEITUNG

Scope of delivery and identification Page 10
CW
The type plate for the cup warmer
is located on the inner side of the
device at the lower left.
Add-on unitsCoffee machine A800 (FCS4050)
SU05, SU12 Refrigeration unti
1C1M 1 coffee machine, 1 milk type
CW Cup warmer
AC Payment device
FS Flavor Station
FSA800 SU05 (optional)
Type key
Position of type plates
Identification
A800 Coffee machine (fully automatic device)
A800 FM A800 with FoamMaster (cold and hot milk, cold and
hot milk foam)
3G Number of grinders (max. 3)
2P Number of powder containers (max. 2)
H1 Hot water
S1 Steam wand
S2 Autosteam
S3 Autosteam Pro
The type plate for the Flavor Sta-
tion is located in the interior.
The type plate for the SU05 is
located in the cooling room.
The type plate is located to the
right of the grounds container
on the right interior wall of the
machine.

Description of machine
Page 11
Cup sensor (optional)
Operator panel
Drip tray with drip grid
(permanently attached)
Steam wand (optional)
Outlet with automatic
height setting
Bean hopper
Powder container
Lock and
unlocking button
for the front door
Hot water outlet
Powder lid
Introduction
The A800 coffee machine has numerous options. To give you an over-
view of your machine, a sample configuration is illustrated below.
Please note that your coffee machine may look different from the
configuration shown here.
Coffee machine A800
Congratulations on selecting the A800 for the single-serve coffee experience you have been waiting for. Here
you will get to know the components of your coffee machine and learn more about its functions and options.
DESCRIPTION OF MACHINE

Description of machine Page 12
Fixed water connectionExternal water tank (optional)
Drip tray with drip grid (permanently
attached)
Grounds container
Powder container
Brewing unit
Bean hopper
Components of the A800

Description of machine
Page 13
Main switch
Temperature display
Cleaning container
Milk container
Components of the refrigeration unit (SU05)
Keys

Description of machine Page 14
Payment system (option)
For recording payment data.
Refrigeration unit
You can connect the refrigeration unit directly to the A800
to make sure the milk for your coffee beverages stays fresh.
Additional refrigeration units available for the A800:
•SU12/SU12 Twin with 12 l milk container / 2 x 4.5 l
milk containers for connecting 2 coffee machines
•UT12/UT12 Twin under-counter refrigeration unit with
12 l milk container/2 x 4.5 l milk containers for con-
necting 2 coffee machines
•SU05 with 5 l milk container
•UC05 base refrigeration unit with 5 l milk container
•KE200 with 4 l milk container
•Chill & Cup with 5 l milk container and cup warmer
Cup warmer (optional)
To enjoy coffee at its best, you need pre-
heated cups. The cup warmer fits perfectly on
your A800.
Flavor Station (optional)
Our Flavor Station is available to you as an option for
unusual creations. You can use the Flavor Station to extend
your offerings with up to three different flavors.
Add-on units

4
01 02
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Description of machine
Page 15
For scrolling, press the arrow
keys on the right-hand and left-
hand sides of the screen.
The operating interface
Scroll forwards/backwards.
The FRANKE button is used to
switch between Maintenance
level and Product level.
To finish Energy saver mode,
tap on the operating interface.
Select Standby button and
confirm.
Switch to Maintenance level.
Switching to Energy saver mode
To select an option, tap on the
respective field.
Menu elements of the operating interface, using Quick Select as an example
Navigation

Description of machine Page 16
Individual adaptations:
•Customer-specific positioning of
beverages
Self-service
Structure of the operating interface:
•Level 1: up to 6 menu cards with
prefiltered selection
•Level 2: up to 5 pages per menu
card
•Level 3: 6 or 12 product buttons
per page
The Inspire Me operating mode is par-
ticularly suitable for self-service.
It inspires your customers to find the
perfect drink for themselves.
Inspire Me
Individual adaptations:
•Display: 2x3, 3x4 or 4x5 products per
page
•Activate Credit Mode
•Customer-specific positioning of
beverages
•Activate customer-specific images
Self-service
Self-service
Cash Register
Structure of the operating interface:
•Level 1: Product selection, up to 5
pages
•Level 2: Drink Selection status; 6,
12 or 20 product buttons;
select product options, start prepa-
ration (if activated)
The Custom Mode mode is the single-
cup setting for the self-service sector.
Once your customer has selected a
drink, he can adapt it in the second
step if product options are activated.
Custom mode
(Quick Select)
Structure of the operating interface:
•Level 1: Product selection, up to 5
pages
•Level 2: Drink Selection status,
6, 12 or 20 product buttons per
page, select product options, start
preparation (if activated)
Structure of the operating interface:
•Level 1: Product selection, up to
5 pages Column with the possible
options, the production status and
the waiting list
•Level 2: 4, 9 or 16 product buttons
per page
Individual adaptations:
•Display: 2x2, 3x3 or 4x4 products per
page
•Depiction: photo-realistic, drawn
Individual adaptations:
•Display: 2x3, 3x4 or 4x5 products per
page
•Activate Credit Mode
•Customer-specific positioning of bever-
ages
The Quick Select operating mode is the
standard setting for self-service.
Once your customer has selected a
drink, he can adapt it in the second
step if product options are activated.
Quick Select
(optional with Credit Mode)
Cash Register is the operating mode
for non-self-service utilization.
While your coffee machine is preparing
a product, you can already add ad-
ditional orders.
Non-self-service
Overview of operating modes

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Description of machine
Page 17
Quick Select - product selection
Credit: 6.00 CHF
Milk coffee Vanilla
4.50 CHF
Macchiato Vanilla
5.50 CHF
Macchiato Caramel
5.50 CHF
Milk coffee
4.00 CHF
Macchiato
5.00 CHF
Ristretto
3.00 CHF
The suitable operation mode is
dependent on the utilization of
your coffee machine, your prod-
uct range and the preferences of
your customers.
Your Service technician will be
happy to help you set the appro-
priate operating mode.
Product selection
Status Drink Selection (if activated)
Inspire Me - Menu cards
Custom Mode - product selection
Cash Register - product selection
•In the Drink Selection status, you cannot add any drink options with the Credit Mode con-
figuration.
•You can activate Credit Mode in the My Settings menu under 1 Set Machine, 1.5 Payment.
Select Activate payment.
Function:
•Product preview
•Display product options
•Start preparation
Credit Mode in the Quick Select operating mode
Display:
•Product prices
•Credit
•Missing credit

Capacities in accordance with DIN 18873-2
Hourly capacity
Cups/h (double dispensing)
A800 2-step A800 FM
Espresso 160 160
Café crème 130 130
Americano / Long Black 130 130
Brewed coffee 130 130
Cappuccino - 160
Latte macchiato - 130
Hot chocolate 140 140
Hot water (200ml) 200 200
A800 technical data (FCS4050)
Bean hopper 1.2 kg per grinder
Powder container 1.2 kg (may differ from this, depending on the powder used)
Grounds container 60-110 cakes, depending on the grind quantity (optional: coffee ground chute)
Boiler Coffee: 0.9 l; 2.5 kW (at 230V); 800kPa operating pressure (8bar)
Hot water: 0.9l; 2.5 kW (at 230V) 800kPa operating pressure (8bar)
Steam: 0.9l; 2.5kW (at 230V); 100kPa operating pressure (1bar)
Noise emission < 70dB
Weight Approx. 58 kg without packaging; Approx. 64 kg with packaging
Fixed water connection G 3/8" outside thread
Water pipeline pressure 36 – 800kPa (0.36 – 8.0 bar)
Water shut-off With check valve and filter
Water hardness Max. 70mg CaO/1 l water (7 dH, 13 °fH)
Ideal pH value 7
Funnel d = 50mm (2") with siphon
Drain line dmin = 1"
Ambient conditions Humidity: max. 80%
Ambient temperature: 10 - 32 ° C
Mains connection
cable order number
Electrical connection
(see type plate)
EU 380 – 415 V/50 –60 Hz3L N PE6.7 kW – 7.9 kW
220 – 240 V/50 –60 Hz1L N PE2.6 kW – 3.0 kW
220 – 240 V/50 –60 Hz1L N PE4.4 kW – 5.2 kW
220 – 240 V/50 –60 Hz3L PE 5.6 kW – 7.9 kW
1T310484
1T311777
10300537
1H327909
USA 220 – 240 V/ 60 Hz 2L PE 4.5 kW – 6.3 kW 1T310650
JP 200 - 220 V / 50 –60 Hz 2L PE 4.5 - 6.3 kW
200 - 220 V / 50 –60 Hz 3L PE 6.8 - 9.6 kW
10300537
10300817
China 380 V/ 50 Hz 3L NPE6.7 kW 1T310484
Preparations
•The power connection for the coffee machine must be protected by a ground fault
circuit interrupter (FI).
•Each terminal of the power supply must be able to be interrupted by a switch.
•The fixed water connection must have a water shut-off with a check valve and filter
that can be inspected and must meet the requirements of the technical data.
•The fixed water connection to your coffee machine must be done using the hose
set that is supplied with it. Do not use any other water hoses that happen to be
present.
Installation
You must have completed these preparations before one of our Service technicians
can install the coffee machine for you.
Your Service technician will install your coffee machine and carry out the initial com-
missioning. The technician will walk you through the basic functions.
Your A800 must be properly installed so that you can operate it correctly – your service technician
will gladly do that for you. You'll have to take care of a few things first. You'll find the requirements
for problem-free enjoyment of your coffee machine here.
INSTALLATION AND TECHNICAL DATA