Tektronix Phaser 360 User manual

Service Manual
Phaser
®
360
Color Printer
Warning
The following servicing instructions are for
use by qualified service personnel only. To
avoid personal injury, do not perform any
servicing other than that contained in
operating instructions unless you are qualified
to do so.
This printing: 10-27 1997
070-9923-00

Copyright © 1997 by Tektronix, Inc. Printed in the United States of America. Unpublished rights reserved under the
copyright laws of the United States. Contents of this publication may not be reproduced in any form without
permission of Tektronix, Inc.
This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications.
Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Tektronix
®
is a registered trademark of Tektronix, Inc. TekColor™ and Photofine™ are trademarks of Tektronix, Inc.
Phaser™ is a trademark of Tektronix, Inc. for color printers and related products.
Adobe™ and PostScript™ are trademarks of Adobe Systems, Incorporated which may be registered in certain
jurisdictions.
PowerBook®, Macintosh® and EtherTalk® is a registered trademark of Apple Computer, Incorporated.
Times™, Helvetica™, and Palatino™ are trademarks of Linotype-Hell AG and/or its subsidiaries.
Micronta® is a registered trademark of Radio Shack.
Microsoft® and Microsoft Windows® are registered trademarks of Microsoft Corporation.
Novell® and NetWare® are registered trademarks of Novell, Inc.
OS/2® is a registered trademark of International Business Machine Corporation.
PANTONE Colors generated by the Phaser 360 Color Printer are four- and/or three-color process simulations and
may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for
accurate color.
PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed
software packages. Contact Pantone, Inc. for a current list of qualified licensees.
All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc. or their respective companies.
Pantone, Inc., 1988
TCP/IP is a trademark of FTP Software. Copyright (c) 1986, 1987, 1988, 1989 by FTP Software, Inc. All rights
reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts
Institute of Technology. FTP Software has made extensive modifications and enhancements to the M.I.T. programs.
TokenTalk® is a registered trademark of Apple Computer, Incorporated.
TORX™ is a trademark of TEKTRON.
The X Window System™ is a trademark of Massachusetts Institute of Technology.
Other marks are trademarks or registered trademarks of the companies with which they are associated.
TE/JY/ss/ta

Users safety summary
Terms in manual:
CAUTION Conditions that can result in damage to the product.
WARNING Conditions that can result in personal injury or loss of life.
Power source:
Do not apply more than 250 volts RMS between the supply conductors or between either supply
conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for
changes to the cord or connector.
Operation of product:
Avoid electric shock by contacting a qualified service technician to replace fuses inside the
product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of
explosive gases.
WARNING Turning the power off using the On/Off switch does not de-energize the printer.
You must remove the power cord to disconnect the printer from the mains. Keep
the power cord accessible for removal in case of an emergency.
Safety instructions:
Read all installation instructions carefully before you plug the product into a power source.
Terms on product:
CAUTION A personal injury hazard exists that may not be apparent. For example, a panel
may cover the hazardous area. Also applies to a hazard to property including the
product itself.
DANGER A personal injury hazard exists in the area where you see the sign.
Care of product:
Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the
power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any
excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and
whenever you clean the product.
Ground the product:
Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If
necessary, contact a licensed electrician to install a properly grounded outlet.
Symbols as marked on product:
DANGER high voltage:
Protective ground (earth) terminal:
Use caution. Refer to the manual(s) for information:
WARNING:
If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can
cause an electrical shock. Electrical product may be hazardous if misused.
!

Service safety summary
For qualified service personnel only:
Refer also to the preceding Users Safety Summary.
Do not service alone:
Do not perform internal service or adjustment of this product unless another person capable of
rendering first aid or resuscitation is present.
Use care when servicing with power on:
Dangerous voltages may exist at several points in this product. To avoid
personal injury, do not touch exposed connections and components while power is on.
Disconnect power before removing the power supply shield, soldering, or replacing components.
Do not wear jewelry:
Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into
contact with dangerous voltages and currents.
Power source:
This product is intended to operate from a power source that will not apply more than 250 volts rms
between the supply conductors or between either supply conductor and ground. A protective ground connection by
way of the grounding conductor in the power cord is essential for safe operation.

Service Manual v
Contents
1 General Information
Phaser 360 overview 1-2
Solid inks 1-3
Memory considerations 1-3
Print engine assemblies 1-4
The main board 1-12
Combination sensors and their meanings 1-13
Media tray type sensing 1-13
Front panel 1-14
Rear panel 1-15
Specifications 1-17
Regulatory specifications 1-21
2 Installing the Printer and Drivers
Pre-install questions for customers 2-2
Unpacking 2-6
Inventory for printer 2-6
Setting up the printer 2-8
Cabling the printer 2-10
Connecting the printer to a Macintosh 2-10
LocalTalk connection to a Macintosh 2-10
Ethernet connection to a Macintosh 2-10
Connecting the printer to a PC 2-11
Direct connection to a PC 2-11
Networked connection to a PC using the printer’s Ethernet port 2-11
Connecting the printer to a workstation 2-11
Direct connection to a workstation 2-11
Networked connection to a workstation 2-11
Installing a SCSI hard disk drive on a Phaser 360 2-12
Turning on the printer 2-13
Startup page 2-13
Configuration page 2-14

vi Phaser 360 Color Printer
Driver and communication set up 2-23
Installing printer software for Macintosh 2-23
Setting up the Phaser 360 printer driver 2-24
Setting up the Apple LaserWriter 8 printer driver 2-24
Setting up the Phaser 360 GX printer driver 2-25
Installing a printer driver for Microsoft Windows 95 2-26
Installing printer software for Windows NT 4.0 2-28
Installing printer software for Windows NT 3.51 2-30
Installing printer software for Windows 3.1 2-32
Setting up the printer on a network (Windows NT 3.5 and 3.51) 2-34
TCP/IP connection 2-34
AppleTalk connection 2-35
Setting up the printer on a network (Windows NT 4.0) 2-36
To add or update the driver on a Windows NT 4.0 Server or Workstation 2-36
Workstation software - downloadable printer utility files 2-38
PhaserPrint for UNIX software (demo) 2-38
Setting the printer’s IP address using the front panel 2-39
Configuring a Novell NetWare 3.x server for the printer 2-40
Configuring Novell Netware 4.x server for the printer 2-41
NDS method 2-41
Bindery method 2-41
Configuring TCP/IP on a UNIX host 2-42
3 Verifying the Printer and Host Connections
Verifying printing from a Macintosh 3-1
Selecting the printer via the Chooser 3-1
Printing the directory from a Macintosh 3-2
Verifying that an application communicates to the printer 3-3
Using the Error Handler utility 3-3
Verifying printing from a PC 3-4
DOS connection verification 3-4
Windows 95 driver verification 3-4
Windows 3.1 driver verification 3-5
OS/2 connection verification 3-6
Novell NetWare verification 3-6
Send a print file to the printer 3-7
Using the Error Handler utility 3-7
Verifying printing from a workstation 3-8
Verifying and printing using the TCP/IP protocols 3-8
Using the Error Handler utility 3-9

Service Manual vii
4 Key Operator Training
Printer controls and indicators 4-2
Printer rear panel connections 4-2
Loading consumables 4-3
Cleaning 4-4
Clearing paper jams 4-5
Affecting print quality 4-5
Moving the printer 4-5
Warranty information 4-6
Supplies ordering 4-6
If you need help 4-7
Receiving email update notices 4-8
Customer Support Hotline 4-8
Downloading files from the Tektronix Color Printer Information Server 4-9
Using the automated fax systems 4-9
Service support 4-11
Accessing the printer’s web page 4-11
5 Theory of Operation
Overview 5-1
Functional block diagram 5-2
Drum/transfix assembly 5-3
Maintenance tray 5-5
Printhead 5-7
Ink loader 5-11
Cap/wipe/purge assembly 5-12
Power supply 5-14
Print process in operation 5-16
Printhead tilt 5-16
Drum preparation 5-18
Printing (300 x 300 dpi) 5-20
Printing (600 x 300 dpi) 5-22
Printing (450 x 800 dpi) 5-23
Fast Color printing (193 x 300 dpi) 5-23
Paper pick 5-24
Transfixing, stripping and exiting 5-26
Printer self-maintenance 5-28
Printhead maintenance cycle 5-28
Paper preheater cleaning 5-31
Pick roller cleaning 5-31
Transfix roller oiling 5-32
Drum cleaning (chase page) 5-32

viii Phaser 360 Color Printer
6 Troubleshooting
System power-up sequence 6-1
Print engine troubleshooting 6-3
Verifying main board CPU operation 6-3
Verifying print engine operation by using its test print 6-5
Verifying power supply operation 6-6
Measuring power supply voltages 6-6
Inspecting the power supply fuses 6-9
Testing for shorted drivers 6-9
Testing for a shorted motor 6-10
Testing motor and solenoid resistances 6-10
Media jams and the paper path 6-11
Media-based problems 6-11
Paper-pick errors 6-11
Print transfer jams 6-12
Checking the process motor and drive train 6-13
Media skews passing through the paper path 6-13
Printing and print quality problems 6-14
Streaks or lines across the print 6-14
Streaks or lines down the print 6-14
Scratches in the transparency parallel to the long axis of printing 6-15
White portion of print is colored 6-15
Color is uneven 6-15
Not printing 6-15
Printing too light or too dark 6-16
Image is offset or cut off 6-16
Wrinkling 6-16
Oil streaks on top of print 6-16
Error codes and messages 6-17
PC-based diagnostics 6-29
Requirements 6-29
Starting the diagnostics 6-30
Selecting tests 6-33
Running tests 6-35
Saving and restoring test selections 6-40
Saving and restoring other settings 6-40

Service Manual ix
The diagnostic pull-down menus summary 6-41
Test Command (Alt-T) 6-41
View Menu 6-41
Run Command 6-41
Next Command 6-41
Stop Command 6-41
File Menu (Alt-F) 6-42
Options Menu 6-42
Help Menu 6-42
Problems and solutions 6-43
Power problems 6-43
Front panel indications 6-43
Macintosh printing problems 6-43
PC DOS printing problems 6-45
Windows printing problems 6-46
Workstation printing problems 6-47
Image processor hard and soft error indicators 6-47
7 Cleaning and Maintenance
Cleaning 7-2
Cleaning Page 7-3
Vacuum 7-3
Drum temperature sensor 7-3
Maintenance 7-4
Maintenance tray 7-4
Waste tray 7-4
Lubrication 7-5
Inspection 7-6

x Phaser 360 Color Printer
8 Field Replaceable Unit Disassembly/Assembly
Required tools 8-1
Lower Paper Tray Assembly 8-2
Cabinet panels and covers 8-4
Ink loader 8-6
Fans 8-8
Rear fan 8-8
Drum fan 8-9
Power supply 8-10
Vacuum system 8-11
Vacuum pump 8-11
Accumulator 8-12
Solenoid valve 8-13
Y-axis belt drive assembly 8-15
Heaters 8-17
Paper preheater 8-17
Drum heater 8-19
Drum position sensor assembly 8-20
Drum/transfix assembly 8-23
Motors 8-28
Y-axis (drum) motor and process motor 8-28
Cap/wipe/purge drive motor 8-30
X-axis drive assembly 8-32
Printhead 8-33
Cap/wipe/purge assembly 8-37
Stripper finger assembly 8-39
Rollers 8-40
Exit roller 8-40
Lower feed roller and feed roller magnetic clutch 8-42
Pick roller 8-43
Head tilt cam gear 8-45
Replacement 8-47
Circuit boards 8-50
I/O board 1 8-50
I/O board right and transfix solenoid/sensor bracket 8-51
I/O board 4 8-52
Power control board 8-53
Interconnect board 8-55
Main board 8-57
RAM SIMM 8-58
Code ROM SIMM 8-60
Font SIMM 8-61
Network card 8-62