TeleAlarm TA74+ User manual

User Manual
TA74, TA74 IO
TA74+, TA74 GSM, TA74 GSM IO
TA74_UM_EN_V2.5_2019.09
en User Manual

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Table of contents
1 Safety ............................................................................... 6
1.1 Intended use ................................................................................... 6
1.2 Improper use .................................................................................. 6
1.3 User qualification ............................................................................ 7
1.4 Warnings and symbols used .......................................................... 7
1.5 Safety instructions .......................................................................... 7
2 Features ........................................................................... 9
2.1 Product comparison ..................................................................... 10
3 Scope of delivery .......................................................... 11
4 Product description ...................................................... 12
4.1 Device description ........................................................................ 12
4.2 Emergency call button .................................................................. 12
4.3 Action button ("S" button) ............................................................. 13
4.3.1 Cancel emergency call ................................................................................... 13
4.3.2 Take the first incoming call ............................................................................. 13
4.3.3 Action button: Service Call ............................................................................. 13
4.3.4 Action button: device status ............................................................................ 13
4.4 Daily button .................................................................................. 14
4.5 Sign in / sign out button ................................................................ 14
4.5.1 Sign out .......................................................................................................... 14
4.5.2 Sign in ............................................................................................................. 15
4.6 Device indications ........................................................................ 15
4.6.1 Light signals .................................................................................................... 15
4.6.2 Local voice announcements from the device ................................................. 17
4.6.3 Error messages .............................................................................................. 18
5 Installation ..................................................................... 19
5.1 Installation recommendations ....................................................... 19

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5.2 Installing the TA74 ........................................................................ 21
5.2.1 Placing on a surface ....................................................................................... 21
5.2.2 Wall mounting ................................................................................................. 21
5.3 Connecting the TA74 .................................................................... 22
5.3.1 PSTN connection ........................................................................................... 22
5.3.2 External phone connection ............................................................................. 23
5.3.3 Ethernet (LAN) connection ............................................................................. 24
5.3.4 GSM (cellular network) connection ................................................................. 25
5.3.5 External GSM antenna connection ................................................................. 27
5.3.6 Internal input/output ........................................................................................ 28
5.3.7 Power connection ........................................................................................... 30
5.3.8 Performing a test ............................................................................................ 30
5.4 Switching off ................................................................................. 31
6 Programming ................................................................. 32
6.1 Programming methods ................................................................. 32
6.2 Vocal reminders ........................................................................... 32
6.3 Special button functions ............................................................... 33
6.3.1 Maintenance button ........................................................................................ 33
6.3.2 Resetting the TA74 ......................................................................................... 33
6.3.3 Restoring the TA74 to default settings ........................................................... 33
6.3.4 Entering Service mode ................................................................................... 34
6.3.5 Exiting Service mode ...................................................................................... 35
6.4 Registering wireless transmitters 1 and 2 ..................................... 35
6.5 Setting Dynamic Host Configuration Protocol (DHCP) and
announcing IP address ................................................................. 36
6.6 Wireless transmitter range test ..................................................... 37
6.7 GSM signal level test .................................................................... 38
6.8 Call progress tones audible .......................................................... 39
7 Additional devices ........................................................ 40
7.1 Wireless transmitter ...................................................................... 40
7.2 Installing wireless transmitter on necklace ................................... 41
7.3 Shortening the necklace cord ....................................................... 42
7.4 Wireless detectors ........................................................................ 42

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8 Operation ....................................................................... 43
8.1 Emergency call to an alarm receiving centre ............................... 43
8.2 Emergency call to a landline telephone ........................................ 43
8.3 Emergency call to a VoIP phone .................................................. 44
8.4 Button functions on a landline telephone or a VoIP phone .......... 44
8.5 Taking phone calls ....................................................................... 45
8.6 Test instructions ........................................................................... 46
8.6.1 Manual test emergency calls .......................................................................... 46
8.6.2 Automatic test emergency calls ...................................................................... 46
8.6.3 Automated control functions ........................................................................... 46
9 Cleaning, disinfection, maintenance, reuse ............... 48
9.1 Cleaning and disinfection ............................................................. 48
9.2 Maintenance ................................................................................. 49
9.3 Reuse ........................................................................................... 49
9.4 Disposing of the device ................................................................ 50
9.5 Replacing the unit battery ............................................................. 51
9.6 Replacing the battery of the wireless transmitter ......................... 54
10 Appendix ....................................................................... 55
10.1 TA74 technical specifications ....................................................... 55
10.2 Technical specifications of wireless transmitter ........................... 57
10.3 Certifications and approvals ......................................................... 58
10.4 Licences ....................................................................................... 59
10.5 Conformity .................................................................................... 59

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1 Safety
This user manual contains important information for safe installation and operation of the
TA74 devices.
A proper installation and configuration of the TA74 is the basis for reliable communication
between persons requiring assistance at home and an alarm receiving centre or other
telephone connection.
A prerequisite for the error-free functioning of the device is that you have read and
understood these instructions before using it.
If you require additional information about the TA74, please contact TeleAlarm or visit the
website at www.telealarm.com.
1.1 Intended use
Intended use means that the TA74 may only be operated within the limits of its technical
specifications and in conformity with the information given in these instructions. Any other
use will be regarded as misuse and can result in malfunctions and damage.
The TA74 is used:
– as part of a carephone system to send emergency calls to an alarm receiving centre,
– or as a standalone device to send emergency calls to a private phone connection,
– for voice connections between the person who requires assistance and the call recipient,
– as an activity monitor,
– for automatic vocal reminders,
– to receive signals from external devices (e. g. mechanical pull switches) via the input/
output connection (TA74 IO and TA74 GSM IO only),
– to trigger external devices (e. g. door openers) via the input/output connection (TA74 IO
and TA74 GSM IO only).
The operator (operating company) is responsible for ensuring that the TA74 is used
as intended. The operator must ensure that the operating staff fulfil all the required conditions
for the installation and utilisation of the device.
1.2 Improper use
Improper use of the TA74 is any unauthorised and therefore non-permitted usage or
modification of the hardware. The operator of the device bears sole responsibility for any
damage resulting from this.
The TA74 must not be used:
– as a medical reminder,
– as an audio baby-monitor.

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1.3 User qualification
For the configuration and parametrisation of the TA74, specific tool and device knowledge
is required. These tasks may only be carried out by trained and authorised personnel.
The TA74 and the wireless transmitter must be serviced and repaired by an authorised
service partner.
1.4 Warnings and symbols used
Depending on the hazard level, the warnings and notes used in this manual have the
following meaning:
1.5 Safety instructions
Adhere to the following safety instructions to avoid personal injury, equipment damage and
malfunctions:
– Do not install the device near a heating appliance.
– Do not expose the device to direct sunlight.
– Do not install the device in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the device or the power adapter.
– When unplugging the device from the power outlet, never pull on the power cord but
always grip the power adapter.
– Connect the TA74 only to a professionally installed 100 - 240 V AC, 50/60 Hz power
outlet with a fuse up to 16 A.
– Connect the power adapter to a power outlet near the TA74.
WARNING!
means that fatal or serious injury can occur if the described precautions are not taken.
NOTE
means that damage to the equipment or undesirable effects may occur if the described
precautions are not taken.
INFO
General notes and additional information.

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– Do not install the TA74 in the proximity of DECT/GSM telephones, TV sets, large metal
objects, microwave appliances or radio telephones. This will impair the reception of
signals from the wireless transmitter.
– Use only original cables and original power adapters. Other power adapters could
damage the device. For replacement, use the same type of power supply as the one
delivered with the product.
– Use the device only in the country where it has been delivered.
– Electrolytes or gases may be emitted from the battery should it leak under exceptional
circumstances. If this happens, deactivate the device by isolating it from the network
and power supply. Battery replacement must be carried out by trained service
personnel only.
– Comply with your national regulations, guidelines and requirements for the disposal of
end-of-life electrical equipment and batteries.
– Be sure to allow the required space around the device. The TA74 must be easily
accessible.
– The wireless transmitter provided with the TA74 contains a button cell battery. If the
button cell battery is swallowed, it can cause severe internal burns in just two hours and
can lead to death. Keep new and used batteries out of the reach of children. If the
battery compartment does not close securely, stop using the product and keep it out of
the reach of children. If you think batteries might have been swallowed or placed inside
any part of the body, seek immediate medical attention.
Electrostatic discharge
NOTE
The TA74 contains highly sensitive electronic components. It should be opened only in
an ESD protected environment. Discharge electrostatic loads by touching a grounded
conductive surface before you open the device.

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2 Features
The TA74 has been designed to ensure maximum security for persons living in their own
homes or in locations where assistance could be needed. The device can be used to send
emergency calls to an alarm receiving centre or a private phone, using different media and
protocols.
The person requiring assistance activates a call by pressing a button on the TA74 or by
using a wireless transmitter. This action establishes a voice connection between the person
requiring assistance and the call recipient.
The device has two basic operating modes:
1. The TA74 is part of a carephone system that consists of an alarm receiving centre that
can be reached at any time and the device itself. Calls are sent to this alarm receiving
centre.
2. If the TA74 is operated as a standalone device, emergency calls will be sent to private
phones.
The TA74 can be used with up to 20 wireless transmitters.
The TA74 is able to store up to 10 different recipients (telephone numbers or IP addresses).
When an emergency call is sent and if the call to the first recipient is not successful, the TA74
will try the next one. If the final number has been dialled unsuccessfully, the device starts with
the first recipient again and continues until it sends an emergency call successfully. A single
programmed number will be tried 12 times. The maximum number of dial attempts is set to
15 attempts.
The TA74 offers other useful functions in addition to sending emergency calls. For example,
support of activity monitoring (home/away, intrusion, personal staffing), support of intrusion
and motion detectors and ‘environmental’ peripheral devices (smoke detectors,
gas detectors, flood detectors, etc.), vocal reminders, or wired input/output connections.
INFO
In this manual, "TA74" refers to the models TA74, TA74 IO, TA74+, TA74 GSM and
TA74 GSM IO.
NOTE
Program the internal date and time of the device to ensure that the activity monitoring and
vocal reminders features function correctly.
To set the date and time, use the different programming methods described in chapter
6 "Programming".

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2.1 Product comparison
*) Only possible with a special external splitter (see also section 5.3.6 "Internal input/output")
**) An internal GSM module can be retrofitted if required. It can be ordered as a separate
accessory.
***) When the optional GSM module is installed
NOTE
This device must be tested weekly. See section 8.6 "Test instructions".
TA74 TA74 IO TA74+ TA74 GSM TA74 GSM
IO
Multiple protocols   
Recordable voice message   
PSTN connection   
Ethernet (LAN) connection   
External phone connection ()* ()*
Extended management of
alarm types   
Energy saving mode   
Vocal reminders   
Activity monitoring   
Embedded GSM module  
Socket for retrofitting GSM
module 
** 
Voice call initiation by alarm
receiving centre via GSM

()*** 
Internal input/output  
Max. number of wireless
transmitters and detectors 20 20 20 20 20
Programmable call destinations 10 10 10 10 10

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3 Scope of delivery
1. TA74 including pre-installed, rechargeable unit battery
2. Quick Guide for users
3. Optional manual for technicians/installers
4. Power adapter
5. Optional telephone cable and/or network connection cable
6. Necklace or bracelet
7. Wireless transmitter (battery included)
Additional accessories can be supplied on request.
WARNING!
To reduce the risk of fire and electric shock, always replace components and parts with
identical ones.
INFO
You can find user manuals and complete documentation for the devices at:
www.telealarm.com

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4 Product description
4.1 Device description
1. Daily button
2. Action button
3. Sign in / sign out button
4. Emergency call button
5. Maintenance button
4.2 Emergency call button
If you require help, press the Emergency call button to initiate a call.
The call will be answered either by a person at the alarm receiving centre, a relative or
other individual, according to the programmed destination.
24
135

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4.3 Action button ("S" button)
4.3.1 Cancel emergency call
If you have pressed the Emergency call button by mistake, you can cancel the call with
the Action button during the pre-alarm time.
Press the Action button until the device announces <Stop>. Emergency calls cannot be
cancelled after the pre-alarm time.
4.3.2 Take the first incoming call
If your TA74 is delivered to you unprogrammed, this special function allows you to accept
the first incoming call (PSTN connection only).
► Press the Action button 3 times within 3 seconds.
If the first incoming call is from your alarm receiving centre that supports this functionality,
the operator can start a remote programming session. For more information, see the
Reference Manual.
4.3.3 Action button: Service Call
The Action button can also be used to initiate a Service Call. If you press the Action button
and hold it for at least 2 seconds, the unit dials a call number that has been programmed for
the Service Call and you will hear the announcement <Service Call>.
4.3.4 Action button: device status
If there is a malfunction, the Action button flashes.
Press the Action button to hear an announcement of the detected problem.

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4.4 Daily button
The TA74 has a built-in activity monitor, which ensures that an emergency call is made
automatically if the Daily button is not pressed within a preset period of time. The light on
the Daily button lights up when it should be pressed.
The activity monitor can also be reset by a wireless transmitter. The Daily button is also used
for presence marking by staff:
► Press the Daily button for two seconds upon arrival
► Press the Daily button for a short time upon departure
4.5 Sign in / sign out button
Pressing the Sign in / sign out button tells the device whether you are currently at home
or not.
4.5.1 Sign out
When you leave home, press the Sign in / sign out button. You will hear the
announcement <Sign out>. The activity monitor is temporarily disabled.

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4.5.2 Sign in
When you return home, press the Sign in / sign out button again. You will hear the
announcement <Sign in>.
4.6 Device indications
4.6.1 Light signals
The TA74 has four indicator lamps that display the status of the device. The symbols have
the following meanings:
INFO
Calls can be made via the Emergency call button or a wireless transmitter at any time,
even after a sign out. This signs you in.
Lamp shines bright
Lamp shines dull
Lamp flashes (0.5 s)
Lamp flashes twice (0.5 s)
Lamp flashes quickly (0.1 s)
Status Description or action Blue Red
Initialisation After power on
Device not programmed The device will beep 5 times in
succession every 10 seconds, and the
LEDs will flash alternately.
Error Error message is announced once.
Press the Action button to repeat the
error message.
See section 4.6.3
Standby, normal mode
The device is in standby.
Standby, battery-operated
Standby mode with the Action button set as service button
Pre-alarm Can be cancelled with the
Action button
Connection Connection established

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Speak Speak (indication for the hearing
impaired)
Listen Listen (indication for the hearing
impaired)
Repeated call When a call is repeated
Call activated If the call is not acknowledged, a new
call will be sent.
Call back waiting time Pressing the Action button
acknowledges the alarm.
Status Description or action Yellow Green
Initialisation After power on
Signed out, normal mode The Sign in / sign out button has
been pressed. The activity monitor is
inactive.
Signed out, battery operation
Signed in, normal mode The activity monitor is active. Press
the Daily button every day.
Signed in, battery operation
Active time frame, normal mode Press the Daily button now
Active time frame, battery
operation
Pre-alarm activity monitor Cancel with the Daily button
Sign in by staff
Status Description or action Blue Red

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4.6.2 Local voice announcements from the device
Voice announcement Meaning
<Emergency call> When the Emergency call button is pressed
<Call activated> Connection failed - device is calling again
<Stop> The emergency call was cancelled by pressing the
Action button during the pre-alarm time.
<Service call> When the Action button is pressed, if it is programmed
as a service button
<Emergency call cleared> When a repeated call is acknowledged on the device
<Call ended> When a callback is acknowledged on the device
<Radio button [x]> When a wireless transmitter button is pressed, x being
the number of the transmitter, from 1 to 10
<Sign in> When the Sign in / sign out button is pressed
<Sign out> When the Sign in / sign out button is pressed
<Activity monitor, press yellow
button please>
Message before the activity monitor expires.
Press the Daily button to reset.
<Activity monitor reset> When the Daily button is pressed before the end of the
time frame
<Activity monitor expired> When an activity monitor alarm is sent
<Alarm input> When the external input is activated (TA74 IO and
TA74 GSM IO only)

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4.6.3 Error messages
Error messages are announced by the TA74 locally and/or by the telephone in
phone protocols. When synthetic speech mode is disabled, error messages are only
announced by beeps.
Voice
announcement
Media "Synthetic speech
disabled" mode
Meaning and action
needed
<Power failure> Local & phone 1 beep Main power supply failure.
Check the power connection.
<Power failure
ended>
Phone – Main power supply restored
<Line failure> Local & phone 2 beeps Connection to PSTN or
IP network has been lost.
Check the connection.
<Unit battery
empty>
Local & phone 3 beeps The unit battery is empty.
Connect the device to the
main power supply.
<Transmission
failure>
Local 4 beeps Emergency call not sent.
Contact the alarm receiving
centre.
– Local 5 beeps Device is not operational.
For more information, see
the Reference Manual.
<Failure zero-one> Phone 4 beeps Radio frequency jamming.
Another wireless transmitter
is disrupting the radio signal.
<Failure two [x]> Phone 3 beeps Wireless transmitter [x]
battery empty. Replace the
wireless transmitter battery.
<Failure three [x]> Phone 4 beeps Wireless transmitter [x] radio
transmission failure.
Check the wireless
transmitter.

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5Installation
5.1 Installation recommendations
– Place the TA74 on a flat and non-slip surface.
– Do not cover the microphone (right-front side of the device) and the loudspeaker (top of
the device).
– The TA74 must be connected to the original power adapter.
– To send an alarm, at least one alarm receiver (an alarm receiving centre or a private
phone) must be programmed.
– The power adapter of the TA74 must be at least 10 cm away from the device.
– The power adapter must be plugged into a wall socket in the proximity of the TA74 and
must remain easily accessible at all times.
– Construction materials affect the range of the device. For example, reinforced concrete
walls hamper the radio signal more than a brick wall.
– The location of the TA74 affects the range of the wireless transmitter. The best place to
locate it is a central room.
– To optimise battery lifetime, place the TA74 GSM or TA74 GSM IO in a location where
the GSM signal level is as good as possible. In the case of a very weak GSM signal,
the battery lifetime could be reduced.
INFO
Before starting to install and program the TA74, please read the safety instructions in
chapter 1 "Safety" and the following recommendations carefully.

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NOTE
All TA74 devices can be operated equally on a landline connection via the telephone outlet
(PSTN) and via Ethernet (LAN). The TA74+, TA74 GSM and TA74 GSM IO devices can
also be operated via cellular network (GSM).
If several media (PSTN, LAN, GSM) are used during the alarm call sequence, several paths
are used for transmission of the alarm. The use of a combination of transmission methods
therefore increases the reliability of alarm transmission.
This device can transmit alarms via a dial-tone PSTN network with analogue protocols
such as RB2000, TTNew+, CPC or BS8521. As technology advances and competition for
bandwidth capacity increases, telephone providers will switch all voice telephony
transmissions to compressed digital transmission methods. This technological changeover
from an analogue to a digital environment may lead to problems. Alarm transmission with
analogue protocols via the PSTN will become difficult and unreliable.
The medium mobile telephony is subject to similar limitations when analogue protocols are
used. The GSM system converts analogue audio signals to digital ones, compresses them
and encodes them on the radio channel. This means that alarm transmissions with
analogue protocols via GSM are not 100 % reliable. Alarm transmission may function in
this constellation, but it cannot be guaranteed.
The changeover to digital IP telecommunication is inevitable and already in progress.
For this reason, TeleAlarm urgently recommends the use of digital protocols such as RBIP
or SCAIP in order to ensure reliable alarm transmission.
The best way to ensure alarm transmission to the alarm receiving centre is to combine
communication paths (e.g. LAN and GSM) and protocol types, ideally digital protocols,
within the alarm call sequence of the device.