TeleCare24 Buddi User manual

Buddi GPS Alarm - User Guide

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Buddi and Clip must remain within 40 meters at all times to ensure connectivity.
(We recommend no more than 20 meters when indoors.)
Telecare24 monitoring centre is based in the UK and can be contacted 24 hours a day, 365 days a
year via buddi. Our customer services team are available Monday - Friday on 0800 180 8220.
Buddi customer services are available 24/7 on 0800 9788800
*Charges for calls from a BT landline and mobile operators may apply.
All alerts will be directed via our 24/7 monitoring service who will in turn endeavor to notify your
chosen list of emergency contacts. It is our emergency support staff at our monitoring centre who
will speak to the wearer via the 2-way communication of the buddi Clip if a fall is detected or
panic buttons are pressed.
1.1 IMPORTANT INFORMATION

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The buddi GPS plan is supplied with the buddi wristband, clip and
charger.
1.2 UNPACKING THE BUDDI GPS ALARM
Buddi GPS Plan Contents
Buddi Wristband
Buddi Wristband
Charger
Buddi Clip Charger
Buddi Clip

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1.3 THE BUDDI WRISTBAND
The wristband is designed to be worn at all times. It senses motion and
communicates wirelessly with the buddi Clip.
In the case of a fall, or if the alert buttons are pressed, the wristband raises an
alert. This alert is communicated to the wearer's loved ones through the buddi
Clip via our 24/7 monitoring centre.
The wristband weighs approximately 40g.
Making an Emergency Call• The buddi Wristband uses an accelerometer to automatically detect when the
wearer has a fall, this is then communicated to the buddi Clip.
• There are also panic buttons that the wearer can press for help at any time.
The buddi Wristband is designed to be worn at all times. In bed, the bathroom and outdoors.
The buddi is a life saving device; remember to advise the user to wear it at all times and keep it by their bed at night.

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1.4 THE BUDDI CLIP
The buddi Clip uses GPS technology to locate the wearer and has
buttons which raise an alert to our 24/7 monitoring centre when pressed
simultaneously for a few seconds.
It contains a speaker and a microphone enabling two-way
communication to our 24/7 monitoring centre for both the panic button
and fall alerts when they are activated.
The buddi Clip must be worn or carried when outside and kept within 40
meters from the wristband.
Using the keyring attachment from the buddi accessory pack may
provide handy reminders to take the buddi Clip when leaving the house.
The buddi clip weighs 48g and measures 59mm x 48mm x 21mm.

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1.5 BATTERY LIFE AND CHARGING THE BUDDI CLIP
The buddi Clip battery will typically last for up to two days. The battery life of the buddi Clip is dependent on use,
for example if it is taken out and about for the prolonged periods of time, or alerts are raised frequently, this will
result in the battery discharging more quickly.
To help maximise the battery life of the buddi Clip, we recommend that it is placed on charge for two hours a day or
whenever the wearer is at home. The charging time for the buddi Clip is approximately four hours.

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1.6 BATTERY LIFE AND CHARGING THE BUDDI WRISTBAND
When communicating with the buddi Clip, it will last 1-2 weeks, depending on individual use.
The device takes 2 hours to charge. A USB charger is provided which is designed to enable the user to charge the
wristband whilst it's being worn, should the user not want to remove the wristband at all.

1.7 Buddi Set Up
Once your buddi Wristband arrives, place it on charge using the charger provided. The LED will then glow green.
The buddi Clip should also be placed on charge using the charger provided. The LED will then glow green.
You can test that it's working by pressing both panic buttons once and waiting to ensure it dials through to our
emergency support staff.
You'll be connected via our 24/7 monitoring service to our emergency support staff who will speak to the wearer
via the 2-way communication of the buddi Clip if a fall is detected or panic buttons are pressed. Simply advise
them that you are making a test call and the team will acknowledge and close the activation for you.
You are then ready to use buddi, it's as simple as that. However, should you need any assistance you can contact
our team Monday - Friday on 0800 180 8220.