TeleCare24 Fall Alarm Plan User manual

Fall Alarm Plan - User Guide
Please read and keep these instructions for future use

Important information
The Doro base unit should always remain plugged into your mains telephone line socket and also
into a mains power socket at all times.
Your emergency calls will be directed to our 24/7 monitoring team who will endeavour to get you
the help that you need as quickly as possible. When you alert us we’ll speak to you via the
two-way loudspeaker in your Doro base unit.
Our monitoring team are based in the UK and can be contacted 24 hours a day, 365 days a year
by pressing the alarm button on your Doro base unit or fall sensor. If it is not an emergency and
you want to discuss your account with us our customer service team are available on the phone
from 9am to 5pm Monday to Thursday and 9am to 4:30pm Fridays - except bank holidays, by
calling 0800 180 82 20.
We also have a comprehensive FAQ section on our website at telecare24.co.uk.

Doro Base Unit
Power lead SplitterTelephone lead
In the box you’ll find; a Doro base unit, Vibby fall sensor, a lanyard, a UK plug, a telephone lead and a splitter.
Vibby Fall Sensor
What’s in the box?

Getting connected
Disconnect the existing telephone wire
and connect to the splitter provided.
Connect the power supply to the wall
socket. Turn the power switch to the ON
position. Check that the indicator lamp
has a steady green light.
Connect the splitter which is already
installed into your Doro base unit directly
into the main telephone line.
Carry out a test call. See ‘Placing a test
call’ on this page.
1.
2.
3.
5.
4.If broadband is present, plug your ADSL
filter directly into the mains telephone
socket and then plug the splitter into the
phone port on the ADSL filter.
Placing a test call
1. Test your alarm by pressing your fall sensor until
it flashes red.
(You cannot test the fall sensor by throwing it at the floor)
2. Moments later, you’ll be connected to our
monitoring team using the microphone and
loudspeaker on the base unit.
(Please note, the fall sensor does not have a built-in microphone)
3. Simply tell our team that you are making a test
call to check that your alarm is working correctly.
Your alarm is set up and ready should you need it.
Getting started

Connecting the base unit
with broadbandwithout broadband

The Vibby fall sensor
As the Vibby fall sensor is a life saving device; remember to wear it at all times. Please test your system
by pressing your fall sensor every 4-6 weeks to ensure that all equipment is working correctly.
How to call for help using the Vibby fall sensor
1.
2.
Press the Vibby fall sensor until it flashes red.
(You cannot test the fall sensor by throwing it at the floor)
When the alarm is activated, you can speak to our control
centre using the microphone and loudspeaker on the base unit.
(Please note, the fall sensor does not have a microphone.)
Wearing your Vibby fall sensor
You can wear your Vibby fall sensor either on the wrist or around
the neck depending on your preference during purchasing.
If you’ve chosen to wear it on the wrist, the Vibby should be worn
on your non-dominant hand (the opposite hand to the one you
write with).
The Vibby is waterproof but it should not be submerged for long periods.

The Doro base unit
Top view
1) Power LED
2) Alarm LED
3) Error LED
4) Loudspeaker
5) Alarm call button
6) Function button
7) Cancel button
Side view
8) AUX input and
output
9) On/o switch
10) Telephone socket
11) Power socket
Bottom view
12) Microphone

LED light indicators
Steady green
Flashing green
O
Slowly flashing red
Fast flashing red
Flashing red
O
The unit is on
Radio programming mode
No power/unit is o
Calling for help
Connected to the monitoring team
Telephone line fault
Normal operation
LED What’s happening? Behaviour