TeleCare24 TeleAlarm Fall Alarm Plan User manual

Fall Alarm Plan - User Guide
Please read and keep these instructions for future use
0800 180 85 40 [e-mail]

Important information
Please avoid turning o or powering down your broadband
router. If your broadband router is ever switched o or not
connected to the internet, then your careline alarm will not
work. Your broadband router needs to remain connected to the
internet in order to work.
Your emergency calls will be directed to our 24/7 monitoring
team who will endeavour to get you the help that you need as
quickly as possible. When you alert us, we will speak to you via
the microphone in your TeleAlarm® base unit.
When it isn’t an emergency, for example - you want to discuss
your account with us, our customer service team are available
on 0800 180 82 20. We are open 9am to 5pm Monday to
Thursday and 9am to 4:30pm on Fridays.
Do not leave your TeleAlarm® base unit in direct sunlight or near
a heat source.
You should clean your careline alarm equipment regularly using
a damp (but not wet) cloth. Also, avoid using strong detergents,
polish, or abrasive cleaners.

What’s in the box?
In the box you’ll find; a TeleAlarm® base unit, a fall sensor, a power lead*, and an ethernet
cable*.
TeleAlarm® Base Unit Vibby Fall Sensor
Power lead Ethernet cable
* For ease of installation, we have already connected one end of the power lead and
the ethernet cable to your base unit.

The Vibby fall sensor
As the Vibby fall sensor is a life-saving device; remember to wear it at all times.
Please test your system by pressing your device every 4-6 weeks to ensure that
all equipment is working correctly.
How to call for help using the Vibby fall sensor
1.
2.
Press the Vibby fall sensor until it flashes red.
(You cannot test the fall sensor by throwing it at the
floor)
When the alarm is activated, you can speak to our
control centre using the microphone and loudspeaker
on the base unit.
(Please note, the fall sensor does not have a microphone,
we’ll speak to you via the loudspeaker on your base unit.)
Wearing your Vibby fall sensor
You can wear your Vibby fall sensor either on the wrist
or around the neck depending on your preference during
purchasing.
If you’ve chosen to wear it on the wrist, the Vibby should
be worn on your non-dominant hand (the opposite hand
to the one you write with).
The Vibby is waterproof but it should not be submerged for
long periods.

1) Emergency call button
2) Action button
(“S” button)
3) Do not use
The base unit
The TeleAlarm® should be situated on a flat surface close to your broadband
router and an available mains power socket.
What if I’m not near the base unit?
If we cannot reach you via the base
unit, we will call your landline once
to ensure everything is okay. If there
is no response on the landline, we
will call keyholders or if the situation
requires emergency services.
We strongly recommend that the TeleAlarm® power lead is plugged directly
into a mains power socket and not a power extension cord.
Top view
Bottom view
1) Ethernet cable socket
2) Power lead socket
3) Do not use
323
12
1
3

Setup / placing a test call
Getting started
Take the loose end of the white ethernet cable and plug it into an available
ethernet port on the back of your broadband router.
Take the loose end of the black power lead and plug it into a mains power
socket.
Remember to switch the power on at the wall.
We strongly recommend against plugging the power lead into an
extension cord.
1.
2.
Placing a test call
(1). Press the button on your fall sensor.
(2). The base unit will make a series of tones while it connects through to our 24/7 monitoring
center. It can take up to 40 seconds to connect.
(3). Moments later, you’ll be connected to a member of our emergency response team. Simply tell
our team that you are making a test call to check that your alarm is working correctly.
(4). Our team will tell you everything is okay and they will end the call. Your alarm is now set up
and ready to use, should you ever need it.

Installation diagram
Power lead
Broadband router
Ethernet
cable
TeleAlarm®
base unit
Mains power
socket

Error messages and what you need to do
When there is an error, you will see a blue flashing light on your TeleAlarm® base unit.
The unit is not receiving power
1. Check the power lead is connected
2. Make sure the power is switched on at the wall
Emergency call not sent
Call the Telecare24 customer service team as
soon as possible on 0800 180 85 40.
Please call the Telecare24 customer service team
as soon as possible on 0800 180 85 40.
The unit is not connected to the internet
1. Check the ethernet cable is connected between
the base unit and your broadband router.
2. Check that your broadband router is switched
on and connected to the internet.
“Power failure” or
“Mains Failure”
(1 beep)
“Line failure”
(2 beeps)
“Transmission failure”
(4 beeps)
“Failure zero-one”
“Failure two”
“Failure three”
Error message announcements will sound continuously between 7am-9pm.
To silence the announcements, press the Action button. The unit will
repeat the error message once and then remain silent untill the next day.
Meaning and what you need to do
Announcements & beeps