TeleCare24 Doro User manual

Please read and keep these instructions for future use
Fall Alarm Plan - User Guide
0800 180 85 40 [e-mail]

The Doro base unit should always remain plugged into your mains telephone
line socket and also into a mains power socket at all times.
Your emergency calls will be directed to our 24/7 monitoring team who will
endeavour to get you the help that you need as quickly as possible. When you
alert us we’ll speak to you via the two-way
loudspeaker in your Doro base unit.
Our monitoring team are based in the UK and can be contacted 24 hours a
day, 365 days a year by pressing the alarm button on your Doro base unit or
fall sensor. If it is not an emergency and you want to discuss your account
with us our customer service team are available on the phone from 9am to
5pm Monday to Thursday and 9am to 4:30pm Fridays - except bank holidays,
by calling 0800 180 82 20.
We also have a comprehensive FAQ section on our website at
telecare24.co.uk.
Important information

What’s in the box?
In the box you’ll find; a Doro base unit, Vibby fall sensor, a lanyard, a UK plug, a telephone
lead and a splitter.
Power lead SplitterTelephone lead
Doro Base Unit Vibby Fall Sensor

Getting started
Getting started
Disconnect the existing telephone wire and connect to the splitter provided.
Connect the splitter which is already installed into your Doro base unit directly
into the main telephone line.
Connect the power supply to the wall socket. Turn the power switch to the ON
position. Check that the indicator lamp has a steady green light.
Carry out a test call. See ‘Placing a test call’ on this page.
1.
2.
3.
5.
4.
If broadband is present, plug your ADSL filter directly into the mains telephone
socket and then plug the splitter into the phone port on the ADSL filter.
Placing a test call
1. Test your alarm by pressing your fall sensor until it flashes
red.
2. Moments later, you’ll be connected to our monitoring
team using the microphone and loudspeaker on the base
unit.
3. Simply tell our team that you are making a test call to
check that your alarm is working correctly. Your alarm is set
up and ready should you need it.
(You cannot test the fall sensor by throwing it at the floor)

Connecting the base unit
without broadband
with broadband
TEL
POWER

The Vibby fall sensor
As the Vibby fall sensor is a life saving device; remember to wear it at all times.
Please test your system via pressing your pendant every 4-6 weeks to ensure
that all equipment is working correctly.
How to call for help using the Vibby fall sensor
1.
2.
Press the Vibby fall sensor until it flashes red.
(You cannot test the fall sensor by throwing it at the floor)
When the alarm is activated, you can speak to our
control centre using the microphone and loudspeaker on
the base unit.
(Please note, the fall sensor does not have a microphone, we’ll
speak to you via the loudspeaker on your base unit.)
Wearing your Vibby fall sensor
You can wear your Vibby fall sensor either on the wrist or
around the neck depending on your preference during
purchasing.
If you’ve chosen to wear it on the wrist, the Vibby should be
worn on your non-dominant hand (the opposite hand to the
one you write with).
The Vibby is waterproof but it should not be submerged for long
periods.

The Doro base unit
Top view
1) Power LED
2) Alarm LED
3) Error LED
4) Loudspeaker
5) Alarm call button
6) Function button
7) Cancel button
Side view
8) AUX input and
output
9) On/o switch
10) Telephone socket
11) Power socket
Bottom view
12) Microphone
What if I’m not near the base unit?
If we cannot reach you via the base unit,
we will call your landline once to ensure
everything is okay. If there is no response
on the landline, we will call keyholders or if
the situation requires emergency services.

LED light indicators
Steady green
Flashing green
O
Slowly flashing red
Fast flashing red
Flashing red
O
The unit is on
Radio programming mode
No power/unit is o
Calling for help
Connected to the monitoring team
Telephone line fault
Normal operation
LED What’s happening? Behaviour
We’re here to help
If you need to get in touch with us feel free to give us a call or send us an email.
0800 180 82 20
Monday to Thursday, 9am - 5pm
Friday, 9am - 4:30pm
[e-mail]