Telecom Commander HX User manual

Congratulations on selecting a Telecom Commander HX Small Business System.
Telecom Commander HX
System User Guide
The Telecom Commander HX combines the best features of the existing
Commander range with exciting new facilities.
Please read this User Guide carefully. It provides detailed step-by-step
instructions for operating the Telecom Commander HX 308/616/ 1224 Systems.
As a support to this User Guide, a Quick Reference Card has been provided
separately with each keystation.

Table of Contents
1. Getting to Know Your Commander
Keystations ._. . . . . . . . . . . . . . . . . . l-2
Keystation Key Description __ . . . . . . . . . . . . . ._
I-3
Seleaion Keys . . . . . . . . . . . . . . . . . . . . . . l-4
Handsfree and Off-hook Operation . . . . . . . . . . . . . . . . . . . . . . . . I-9
Direct Station Select Keys _, . . . . _. ._. . . . l-10
Line Kevs
. . . . . . . . . . . . . . .._..._...__..........................._........
l-l I
Single tine Telephones . . ._, . . . . __ __. I I2
Audible Signalr .,._..__._.__._, .._............._..__ .._............. ,. I I3
&
SeniceTones ,.,,.._..______...,_,,.,......._..,._......._............. l-l 3
2. Answerma Cails
.4ns\vering Calls . . .._..__............... . . . . . . . . . . .._...
2-2
Intercom Calls ._........................__.........................._, 2-2
Outside Calls ,.._............, . . . . . . . . . .._.____...................... 2-3
Door Station Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
3. Making Calls
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-2
Intercom Calls . . . _. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-3
Door Station Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-4
4. Automatic Diallina
Last Number Redial ....................................................... 4-2
Repeat Dialling ....................................................... 4-3
Speed Dialling ........................................................ 4-4
Speed Dial Keys ...................................................... 4-5
PABX Access .......................................................... 4-7
5. Holding and Transferring Calls
Holding Calls ...............................................................
5-2
Outside Calls .........................................................
5-2
Intercom Calls ........................................................ 5-4
Transferring Calls ..........................................................
5-5
Transfer to a Busy Station........................................... 5-6
Transfer with Page ................................................... 5-7
Direct Transfer (HX308 Only) ....................................
5-8
Recall from Transfer ................................................. 5-8
6. Paging and Conference Calls
Paging Calls ................................................................. 6-2
Conference Calls ........................................................... 6-3
Internal Conference ................................................. 6-3
External Conference ................................................ 6-4
7. Other Facilities
.4ccess Barring Override.. ................................................
7-2
Alarm Reminder ........................................................... 7-3
Single .4larm .......................................................... 7-3
Daily Alarm ........................................................... 7-4
Cancelling an Alarm ................................................. 7-4
Background Music ......................................................... 7-5
Call Detail Recorder (CDR) .............................................
7-5
Output Format ....................................................... 7-6
ContidenceTone ............................................................ 7-8
Decadic to Tone Dialling .................................................. 7-9
Divert .4ll Calls.. .......................................................... 7-10
Do Not Disturb ........................................................... 7-l
I
Facsimile.. .................................................................. 7-12
HX308 Only ......................................................... 7-12
Group Listening ...........................................................
7- I3
Headset Operation........................................................ 7-14
Intercom .4nswer Mode .................................................. 7-
I5

IncomingRingTone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Line Failure Monitoring . . . . . . . . . . . . . . . . . . . . . 7- I7
Manager - Secreta? Pairs................................................ 7-17
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . 7- I8
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 7- I9
6. Statron 21
Date and Time . . . . . . . . . . . . . .
,. _. . . . . . . . . . . . . 8-2
Night Service ,.....
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .._....._.. . . . . . . . . . . . . . . . . .
8-3
Storing Common Speed Dial Numbers ,......_....._.... ,......._...... 8-4
9. General Information
Care OfYour Commander .._ _. ._ _. __. ._. ._.
9-2
Serke Problems. . . . . . . . . . .._. __. ,. _. _. . 9-2
Power Failure .._ . . _. _. _. .__ .., __. ._. . . . . . 9-2
Other Difficulties ,........._....,_....__...,..__...._................ 9-3

1. Getting to Know
Your Commande

Gettmq to Know Your Commander
CommanderHX CommanderHX
Genrngto Know Your Commander
Kevstations
Keystation Key Description
There arc t\vo kevstation models:
Function Keys
SPEAKE
l Standard Kcystatlon (No display)
.Executive Keystation (I line x 16 character display)
J
.w?tm! ~-4
I
MICROPHONE
DIRECTORY TRAY
Keystation Diagram
[IL011
I. [DND/FUNCTION]
When the (tatlo” IS ,n the ,dlc mode
thn ke! \I 111 mlnatc “Do Not
D,sturb”.ln the Off-Hook mode it IF
ued to ,&ix functmn codes
9. [HOLD]
Used to place outslde lme and
,ntercom calls on hold -\lw I” the
,dlc mode. pressmg the [Hold] kc\
u 111 turn the Background Mus,c on
and off.
2.
[TRANS/ALARM]
In the Idle mode thns kc\ IS used to
set up an appointment alarm. Durmg
con\er,atmn it IS used to transfer a
call to another station
IO. [MEMORY]
Used to access memon functmns
11. [PAGE]
3. [MUTE]
Uced to accecs the pqmg faabt!
Enables and dlsablo the stat,on
nucrophonc.
12.
4.
[Al and [VI
[CALL HACK]
Pro\ lder an automatic call back uhen
bus) statmns or lmes become free.
lncrcaser or dccrcssrc the hand,et.
loudspeaker and rmgmg \olume
13. (PICK UP]
5. [SPKK]
14.
[DIVERT]
Enables or d,wbler the handsfree Uqed to
tcmporanl! transfer
mode.
,ncomq calls to another stat,on
6.
WV
15.
[CONF]
Used to ret up P conference
16. Dial Kevs
[REDIAL]
The [Kcd,al] ke\ II ued to red4 the
last number called or whde brtcnmg
to rmg/bus) tone on an outside lmc
call ~11 ntnte Automatic Redlal.
Used to access numherc and
funnmnr wthm the system and \ la
the PSTN
17.
[FLASH]
Selection Keys
[DSS] Dmn Statron Select ke! s
~CCCSE other statmns \I ahm the
system Associated LEDs mdlcatc
the status ofthe statmn, le. Busy.
Rqmg or Idle
[SPDI Personal Speed Dtal key gne
one touch d&ng facdnlcs.
Used to recall P parent PABX Alw
\\ 16 ncta-ark facdmes, such as
Telecom’s CentelTM and Eas+.llT”.
Page l- 2
issue 2
Issue 2
Page 1- 3

Genmg to Know Your Commander
CommanderHX
Selection Keys
For each system the allocation of functions to the selection keys
varies. The following layouts show the functions allocated to each
sclcction kev.
,
Keystation labels are supplied with each system indicating the key
function layout for that system. The HX1224 also has supplied tvzo
labels for the “Operator” station, station 2 1. On these labels the last
18 keys are blank.
Commander HX308
I
Selection Key Assignment for the HX308 Keystation
[IL021
The selection keys on the Telecom Commander HX308 kcystations
are assigned the following functions:
Keys 1 to 3 Outside line keys 1 to 3
Key 4 Fax kev
Keys 5 to 12 Direct Station Select (DSS) keys 1 to 8
Keys 13 to 24 Personal Speed Dial keys 1 to 12
Keys 25 to 30 Preset function keys 1 to 6
CommanderHX
Gelimo to Know Your Commander
Commander HX616
Selection Key Assignment for the HX616 Keystation
[IL031
The selection keys on the Telecom Commander HX6 16 keystations
are assigned the following functions:
Keys 1 to 6 Outside line keys 1 to 6
Keys 7 to 22 Dual function:
Direct Station Select (DSS) keys
OR
Personal Speed Dial keys 1 to 16
Keys 2 3 and 24 Personal Speed Dial keys 17 and 18
Keys 25 to 30 Preset function keys 1 to 6
Page I- 4
issue 2 issue 2
Page I- 5

Getting lo Know Your Commander
Commander HX Commander HX
Gettmo lo Know Your Commander
Commander HX1224
Selection Key Assignment for the HX1224 Keystation
[IL041
The selection keys on the Telecom Commander HX1224 keystations
are assigned the following functions:
Keys 1 to 12
Keys 13 to 24
Keys 25 to 30
Outside line keys 1 to 12
Dual function:
Programmable Direct Station Select (DSS)
keys
OR
Personal Speed Dial keys 1 to 12
User programmable:
Direct Station Select (DSS) keys
OR
Function keys
Programmable Selection Keys (HX1224 only)
Selection keys 13 to 24 are dual function keys: the DSS facility can
be programmed to access any station.
Selection keys 25 to 30 are programmable as either DSS keys or
Function keys.
The following codes are used during programming.
11 Memory (Speed Dial)
12 Page
13 Call-back
14 Pick-up
15 Divert
16 Conference
2 1 to 44 DSS keys for stations 2 1 to 44
To Assign a Station to a DSS Key:
l Press the [#] key
l Enter the Command
1 PROGRRM CODE:
IKEY PROGRRMMING 1
number(16)
l Press the required selection
[KEY26:PRGE
1
kev (13 to 30)
,
For example 26
The display shows the stotion/functmn already assigned to that
key
l Enter the required station
1 KEY26: PFIGE35
number (2 1 to 44)
For example 35
lPress the [#] key to return
1 Mon. 11 Jan 09: 43 1
to Idle mode
Page f- 6
issue 2 Issue 2
Page I- 7

Getting to Know Your Comrmnder
Commander HX
To Assign a Feature to a Function Key:
l Press the [#] key
1 PRDGRNM CODE:
l Enter the Command
IKEY PROGRRMMING 1
number (16)
l Press the required selection
rKEY26: 35
key (25 to 30)
For example 26
The display shows the station /‘unction already assigned to that
key.
l Enter the required station
(~~~i8:2612
number (11 to 16)
For example 12 (PAGE)
l
Press the [#] key to return
IMoM, 11 Jan 09:43 1
to Idle mode
Page f- 8
hue 2
Commander HX
Gettmg to Know Your Commander
Handstree and Off -hook Operation
The Commander HX keystations have a built-in loudspeaker and an
additional microphone that enables the keystation to be used in
either Off-hook mode or Handsfree mode.
In the Off-hook mode the handset is used and the loudspeaker is
turned off.
In the Handsfree mode the handset is left On-hook and the [SPKR]
key is used to activate the station. Progress of the call and
conversations is heard through the loudspeaker.
To return to the Idle mode, from Handsfree mode, press the [SPKR]
key.
w In the following instructions for use of your keystation, the term
“Lift the handset” may also be read as ‘Press the [SPKR] key’ to
proceed in Handsfree mode.
/we 2
Page I- 9

Gettmg to Know Your Commander
Direct Station Select Keys
Commander HX
Direct Station Select [DSS] keys provided single button access to
other stations on the system. Each (DSS] key has an associated red
LED which shows the station status.
The Commander HX308 and HX616 systems have one [DSS] key
for each station.
The 12 [DSS] keys on the Commander HX1224 keystation have, at
default, the first 12 stations assigned to them. These may be changed
by programming.
The [DSS] keys can be used in either Handsfree or Off-hook mode.
Pressing a [DSS] key while the keystation is idle activates your
kcystation in Handsfree mode and connects you to the desired
station.
Page I- 10
issue 2
Commander HX
Getting to Know Your Commander
line Keys
Each outside line has a dedicated [LINE] key, which provides single
button access to that line. Each [LINE] key has an associated two
colour LED that shows the status of that line.
Colour
Off
Red
Red
Green
Green
Green
Attribute
Steady
Flashing
Steady
Slow Flashing
Fast Flashing
Meaning
Free
In use at another station
On Common Hold at another station
In use at this station
On Common Hold at this station
Ringing or on Exclusrve Hold at this
station
The [LINE] keys can be used in either Handsfree or Off-hook mode.
Pressing the key while the station is idle will activate the station and
connect you to the line, in Handsfree mode.
/ssue 2
Page I- I I
/J

Gettmo to Know Your Commander Commander HX
Single line Telephones
Single Line Telephones (SLTs) may be connected to Commander
HX systems up to 4 on the HX308, up to 8 on the HX616 and up
to 16 on the HXl224.
If you have an SLT, the facilities and features explained in the
following sections can be accessed by dialling the following codes:
Feature
Call Pick-up
Access Barring Override
Zone Paging
Last Number Redial
Speed Dial
Place call on Common Hold
Retrieve call from Hold
Program Personal Speed Dial Numbers
Call-back
Transfer
Set Message Walt
PABX Hook-flash
Paging Call Pick-up
Code
11
12+Password
13
15
16
HF 17
17
#17
HF 1
HF
HF 191
HF 18
*l+(STN No.)
HF = Hook-flash
IC Hook-flash will not be recognised on an outside line call for up
to10 seconds after the last digit has been sent.
R The range of codes in this table is indicative only. Any
keystation operation described in this user guide that has a dial
code associated can bc pcrformcd from an SLT
Commander HX
Audible Signals
Getting to Know Your Commander
Signal Meaning
Normal ring Outside
call
Long repeating ring Intercom call
Normal ring for ten seconds repeated every 9( Hold Recall
seconds
Short burst of ring Call
Waiting
OR
Incoming intercom
call In Voice mode
Service Tones
Tone
Continuous tone
Long repeating tone
Short repeating tone
Slow repeating tone
Rapid repeating tone
Meaning
System dial tone
Intercom ring tone
Error tone
Busy tone
Transfer tone
OR
Hold confirmation tone
Page I- 12
issue2 hue 2 Page
I- 13

I

..

Genmg to Know Your Commander
Door Station Calls
Commander HX
To Answer a Door Station Call Ringing atYour Station:
l Hear ringing
l Lift the handset
To Answer a Door Station Call Ringing at Another Station
within Your Station Group:
. Lift the handset
l Press the [PICKUP] key
OR
Dial 11
m After the call button is pressed on the Door Station, Music On
Hold is heard at the Door Station for up to 5 seconds. If the call
is not answered during this period the call is cancelled.
-The display on the HX308 indicates ‘DOOR’ only.
Door Unlock (HX308 only)
If an electronic door lock has been connected, it can be operated
from your station.
WhileYou are Connected to the Door Station:
l Dial 1 to unlock the door
Page 2- 4
issue 2

Gefting to Know Your Comnder
Comnder HX
Making Calls
Intercom Calls
To Make an Intercom Call:
l Lift the handset II
l Dial the station number
OK [STNZS:
Press the appropriate [DSS] key
If the station is free and ringing is heard, the [DSS] key may be
pressed again, The call is converted from a Signal call to a Voice call.
The called station is automatically activated in Handsfree mode and
two-way conrersation may take place.
Intercom Call-back
If the station you call is bus>-, you can activate this feature to call you
back when that station becomes free.
To Set Intercom Call-back when a Called Station is Busy:
lHear the busy tone
1 STN25 : BUSY
lPress the [CALL BACK] [CRLL BRCK SET 25
1
key
l Replace the handset
[Non,11 Jan WY:43 1
When th? calltd station isfree,
ICRLL BRCK 25
1
pur station rings
l Lift the handset
ISTN25:
II The called station will not ring until you lift the handset. If you do
not lift the handset within IO seconds, the Call-back is
cancelled,
Page 3- 2
issue 2
Cormmder HX
Gettma to Know Your Commander
Outside Calls
To Make an Outside Call:
l Lift the handset
I I
lDial 0 and listen for dial tone
[LINE82:
1
l Dial the required number
ILINEW2:8183888 1
OR
l Lift the handset
lPress a free [LINE] key and
ILINE02:
listen for dial tone
l Dial the required number
[LINE02:8183888 1
R In the Idle mode pressing a [LINE] key or dialling 0 will activate the
keystation and connect you to a free line in Handsfree mode.
Then continue as above.
Outside Line CalLback
If all outside lines are busy you can activate this feature to queue on
one particular line and call you back when it becomes free.
To Set Outside Line Call-back when All Lines are Busy:
lHear the busy tone
ONE BUSY
lPress the [CALL BACK] key ICRLL BRCK SET 82
1
l Replace the handset
~Hon.11 Jan 89:43 1
lSW2
Page 3- 3

GenmoloKnow Your Commander
CommanderHX CommanderHX
Getlmg to Know YourCommande~
When the line becomesfree
p”r StatIon rqp
ICRLL BRCK 82
l Lift the handset
ILINE82:
I
You are connected to thejee line and my continue diollmng the
required number
R If you dial 0 to access a line, the system monitors the last line
i
and you will only receive a Call-back when it becomes free.
Door Station Calls
When a call is made to a Door Station, no tones arc heard at the
Door Station. This feature can be used to monitor activity in the
vicinity of the Door Station. To ensure that no sound is sent from
your keystation use the [MUTE] key.
Door Station on the Commander HX308
To Make a Door Station Call:
l Lift the handset
l Dial 193
) DOOR
1
Door Stations on the Commander HX616/1224
To Make a Door Station Call:
l Lift the handset
l Dial 193
l Dial the Door Station
number 0 or 1
(DOOR ID:
IDOOR ID:@
I
fag& 4
Issue 2
Door Unlock (HX308 only)
If an electric door lock has been connected, it can be operated from
your station.
WhileYou are Connected to the Door Station:
l Dial 1 to unlock the door
IC This feature is not available from Single Line Telephones.
/we 2
Page 3- 5

Gettim lo Know Your Comander
Comnder HX
Connander HX
Getting to Know Your Comnder
last Number Redial
To Automatically Redial the Last Outside Number Dialled
from Your Station:
l Lift the handset
l Press the [REDIAL] key
ILINE82:8183888
R You can use the [REDIAL] key after pressing the [SPKR] key or a
free [LINE] key, or after dialling 0.
If you press the [REDIAL] key \vhile the station is in the Idle
mode, a free outgoing line is automatically selected and the last
number redialled.
Page+ 2
km?2
Repeat Dialling
If you receive a bus)- signal or your call is unanswered after making
an outside call, you can set your station to automatically retry the
number up to 3 times at 30 seconds intervals
During this waiting period, the outside line that was selected is
reserved for you and appears busy to all other stations. However an
incoming call on this line takes priority and the automatic redial
\vill be cancelled.
When Repeat Dialling is activated the [REDI.LZL] LED flashes slowly.
To Set Repeat Dialling:
l Listen to Busy or Ring tone
[ LINE82:8183888 ]
l Press the [REDIAL] key and
[ RUT0 REDIRL
1
hang up
l Wait 30 seconds
Your call is au~oma~ical~r
rzdiallsd.
lLINE82:8183888
If there is still no answer or the number is still engaged the call is
released and retried in 30 seconds.
When the called person answers:
l Lift the handset
Thz call Js released fnot amr-aed within 10 seconds
R .4utomatic redial is attempted three times and then cancels
To Cancel Repeat Dialling:
lLift and replace the handset
Issue2 Page4-
3

Commander HX G&ma
to Know Your Commander
Gellhg to Know Your Commander
Commander HX
Speed Dialling
This facility allows you to access previously stored numbers by
dialling a short code. Speed Dial numbers fall into two categories:
Personal Up to 20 numbers may be
stored for each station.
These numbers are stored by you at your station.
Common Up to 80 numbers may be stored for use by any
station w-ithin the system. These numbers can
only be stored hy station 2 1,
Speed Dial numbers arc numbered from 00 to 99:
00 to 19 are Personal (for each station)
20 to 99 are Common
To Store Speed Dial Numbers:
l Press the [#] key
* Press the [MEMORY] key
OK
Dial 17
l Dral a Speed Dial number
(00 to 19)
l Dial the number to be stored
and press the [MEMORY] key
l Enter the next number to
bc stored
OK
lPress the [#] key to return
to Idle mode
1 PROGRPH 130DE:
ISTN SPD DIFlL
I sPD12:
1
iSPD12:8183888
I SPD13: 1
R USC the [HOLD] kc) to dclctc an entry.
~Mon.11 Jan 89:43 1
When storing numbers the follo\ving keys may also be used:
#
*
[FLASH]
places a DTMF # in the Speed Dial number
places a DTMF * in the Speed Dial number
places a Timed Loop Break (TLB) in the Speed
Dial number
[REDIAL]
places a pause in the Speed Dial number
To Call a Speed Dial Number:
l Lift the handset
I I
lPress the [MEMORY] key
[SPEED DIRL
1
Hear the confkmatmn tone
lDial the speed dial code (00
1 SPEED DIRL
to 99)
The number IS outomotlcolly
LINE82: 8183888
dlolled
Speed Dial Keys
The Speed Dial [SPD] keys provide single button access to Personal
Speed Dial numbers.
Each keystation has a number of [SPD] keys: the allocation and use
of these keys dcpcnds on the $ptem model to which the station is
connected.
Commander’HX308
Selection keys 13 to 24 (set ILOZ) are allocated as Speed Dial keys
Personal Speed Dial numbers 00 to 1 1 are assigned to these kcvs.
To make a call using one of these keys simply press the [SPD] key.
An outgoing lint bvill be selected and the number dialled.
Page4- 4 Lwe 2
issue 2 Page 4- 5

Getting to Know Your Conwander
Commander HX616
Comnder HX
Selection keys 7 to 24 (see ILO3) are allocated as Speed Dial keys.
Personal Speed Dial numbers 00 to I7 are assigned to these keys.
To make a call using one of these key, select a free Outside line
and then press the required [SPD] key. The stored number \vill be
dialled.
R Seleaion keys 7 to 22 are dual function ke\-s \\‘hen one of these
keys is pressed lvithout selecting an Outside line, it \vill function
as; [DSS] key.
c
Commander HX1224
Selection kc)-s I3 to 24 (see ILO4j are allocated as Speed Dial Keys.
Personal Speed Dial numbers 00 to 1 I are assigned to these keys.
To make a call ubing one of these key, select a free Outside line
and then press the required [SPD] key. The stored numbw will be
dialled.
R
Selection keys I3 to 24 are dual function kevs. M:hen one of these
key is pressed, \vithout selecting an Outside line, it will
fun&on as a [DSS] key.
To Use [SPD] Keys with Automatic Line Selection:
l Lift the handset
l Press the [MEMORY] key
Hzar thz confirm&on tonz
l Press the [SPD] key
1 SPEED DIRL
I
lLINE82:8183888 ]
.In outstdz 1Jnz Js automatJcal(v szlutzd and th? number dlallzd
Commander HX
Getttng to Know Your Commnder
PABX Access
When PABX lines are connected to the Commander HX as well as
ordinary PSTN lines, special consideration must be given when
storing and using Speed Dial numbers.
All Speed Dial numbers must be stored with the PABX access code.
The system will recogmse the type of line selected and will either:
lIgnore the PABX access code if a PSTN line is selected
OR
lInsert a pause after the P.ABX access code if a PABX
line is seleaed.
tsuet Lwue2
Page4-7