Telecom MessageBank User manual

MessageBank
made easy
It’s easy to use
Follow the steps in the diagram inside and enjoy the
benefits of MessageBank. The diagram explains how to:
• Identify if you have a message.
• Access your MessageBank.
• Access your MessageBank using another phone.
• Set up your MessageBank.
• Listen to messages.
Answer when it suits you
When you can’t take a call,MessageBank® is the easy
way to answer. Use it when you’re away from your phone,
on another call, when you have dialled up the Internet or
you simply can’t answer. Callers can hear your personal
greeting and leave a message, which you can retrieve
and answer when it suits you.
The rst time you call your MessageBank service, an
introductory tutorial will take you through recording
your personal greeting step-by-step.Voice prompts
will guide you along the way. Note that the rst time
you are asked to enter your PIN, dial the last four digits
of your phone number (this is your temporary PIN)
then press
If you dial-up to access the Internet from the same
telephone line as your MessageBank,we recommend
that you clear any new messages before logging in,
as your modem may have difculty dialling the
Internet if the special dial tone is present.
IF Telecom | www.iftelecom.com.au

How do I set up my MessageBank?
The MessageBank prompts will take you through
a process to set up your mailbox including:
• Setting a PIN to protect the privacy and security of
your messages. Your PIN must be 4-6 digits long and
can be changed at any time.
• ΣRecord a Name Announcement.This is important
to identify your mailbox to other callers.
• ΣRecord a Personal Greeting that your callers will hear
when leaving messages for you. Your greeting can be
up to 5 minutes long and can be changed at any time.
How do I access my MessageBank?
From the phone your MessageBank is connected to:
Telstra xed or mobile services within Australia
When prompted, enter your PIN, then press:
PRESS
From other phones in Australia:
PRESS
When prompted, enter your mailbox number
(which is your phone number including area code),
followed by and enter your PIN
From services connected with PABXs or other carriers:
Call 1800 135 102
From phone services in other countries call:
Call [phone] or
your Telstra Telecard™3 access number, then card
number and PIN followed by 125 102 (then as above)
Messages play automatically
After listening to messages:
PRESS to replay message
PRESS to directly call back the person
who left the message
PRESS to delete and go to next message
Once you have selected an option,MessageBank
will move on to the next message.
MessageBank automatically stores all new messages for
14 days.Once played,messages are kept for 7 days unless
you delete them. MessageBank allows 60 messages of up
to 5 minutes in length to be stored at any one time.
How do I know I have a message?
You will know you have new messages when you hear
a special dial tone when you pick up your telephone.
How do I listen to my messages?
IF Telecom | www.iftelecom.com.au

MessageBank shortcuts
At any time:
PRESS to Return to Main Menu
PRESS to Cancel and Go Back one menu level
PRESS for Help
When listening to your messages:
PRESS to Go Back to start of message
PRESS to Go Back 8 seconds
PRESS to Go Forward 8 seconds
PRESS to Fast Forward to the end of the message
PRESS to Skip to next message
PRESS to Pause a message while it is playing
PRESS to Resume again
Additional features
Hang Up Messages
If a caller hangs up immediately after your personal
greeting tone is heard, you will be notied of their
number (if it is not a blocked or a silent number).
You need to turn this feature on via the Main Menu.
PRESS for Main Menu
PRESS for Mailbox Set-up
PRESS for Mailbox Options
PRESS for Hang Up Messages, then choose ON
Want to change the number of
rings before your MessageBank
service answers an incoming call?
By default, the phone will ring for approximately
20 seconds before MessageBank takes the call.
To change the number of rings, simply pick up
the handset, press and enter the
number of seconds you’d like the phone to ring
before answering (must be between 5 and 60 seconds).
Then press
Flashing Message Indicator
Would you like to see at a glance if you have new
messages in your MessageBank service? Contact
IF Telecom to nd out more about the Flashing Message
Indicator feature available on the T1000C rental phone5.
IF Telecom | www.iftelecom.com.au

Useful information
Personal greeting length Up to 5 minutes
Messages stored per mailbox 60
New messages stored 14 days
(that have not been listened to)
Messages saved 7 days
Max message length 5 minutes
(e.g. left by callers)
Auto Play Yes
– automatically plays messages
Auto Save Yes
– automatically stores messages
Hang Up Messages Yes. You need
to turn this
feature on via
the Main Menu.
Maximum number 5
of Hang Up Messages
Special dial tone Yes.Available
message notication most areas.
IF Telecom | www.iftelecom.com.au
Your innovative, forward thinking provider
of business phone, mobile, internet & data
services
More information
If you require any further assistance with MessageBank
or if you require pricing information, please call us on
1300 669 506 or visit www.iftelecom.com.au