AT&T Four-Line Intercom Speakerphone 974 User manual

Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
REVISED 03/31/04
Four-Line Intercom
Speakerphone 974
974_CIB_1ATT_033104 3/31/2004 5:28 PM Page II

© 2004 Advanced American Telephones.
All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to
Advanced American Telephones.
Printed in Singapore. Issue 1AT&T 04/04
In case of difficulty, visit our Service Center at
www.telephones.att.com or call 1 800 222–3111.
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974_CIB_1ATT_033104 3/31/2004 5:28 PM Page IV

PRODUCT OVERVIEW............. 1
BEFORE YOU BEGIN.................. 2
Parts List ................................................ 2
Tools Needed ....................................... 2
DSL Users.............................................. 4
Glossary ................................................. 5
Programmable Features List............. 7
Audible Signals ................................... 10
INSTALLATION........................... 11
Battery Installation............................ 11
Table/Desk Installation..................... 13
Wall Installation ................................. 15
Convenience Ports ........................... 19
MENU OPERATION.................. 20
Menu Structure.................................. 21
Shortcut to Language Menu........... 22
Rapid Scroll......................................... 22
FEATURE SETUP........................ 23
Set One Touch Preference.............. 23
Assign an Extension Number
to Your Phone ................................ 24
Turn the Ringer On or Off
for Each Line .................................. 25
Select the Ringer Type ..................... 26
Set Delay Ring.................................... 27
Turn Auto-Mute On or Off............ 28
Set Dial Mode .................................... 29
Turn Hold Reminder On or Off... 29
Set the Time and Date..................... 30
Turn Line Usage On or Off for
Each Line ......................................... 31
Assign the Prime Line
(Line Preference)........................... 32
Set Automatic Mode......................... 33
Set the Scroll Rate............................ 34
Turn Screen Backlight
On or Off........................................ 35
Turn COVM Indicators
On or Off for Each Line............. 36
Reset COVM Indicator.................... 37
Program Home and Local
Area Codes .................................... 38
Assign the Line Group
for this Phone ................................ 39
Erase All Settings and Return
the Phone to Default Settings... 40
Set This Phone to be the
Centrex Console Phone............. 41
Set the Centrex Console
Delayed Ring Time........................ 42
Set the Display Language................. 42
TELEPHONE OPERATION... 43
Make or Answer a Call.................... 43
Switch Between Handset,
Headset and Speakerphone ....... 45
Timer.................................................... 45
Call Privacy.......................................... 46
Do Not Disturb ................................ 46
Volume ................................................. 47
Redial.................................................... 47
Redial Stack......................................... 48
Auto Redial......................................... 48
Hold ...................................................... 49
Switch Between Lines...................... 49
Mute...................................................... 50
Flash ...................................................... 50
Temporary Tone Dialing .................. 50
Conference Calls............................... 51
Transfer a Call.................................... 52
Low Battery Indicator...................... 53
Lights and What They Mean........... 54
ONE TOUCH OPERATION .. 55
Store a Number in a
One Touch Location..................... 56
Review a One Touch Entry............. 58
Dial a One Touch Number............. 59
DIRECTORY OPERATION .... 60
Menu Structure.................................. 60
Store a Name and Number
in the Directory ............................ 61
Review Directory Entries ............... 64
Edit a Directory Entry..................... 65
Dial a Number from
the Directory................................. 66
i
CONTENTS
CONTENTS
CONTENTS
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DIRECTORY OPERATION
continued
Remove a Name and Number
from the Directory ...................... 66
Remove All Entries from
the Directory................................. 66
INTERCOM OPERATION...... 67
Basic Intercom Operations ............ 68
Make an Intercom Call with
the Handset.................................... 69
Make an Intercom Call with the
Speakerphone or Headset.......... 70
Answer an Intercom Call................ 71
End an Intercom or Page Call ....... 71
Page a Specific Extension
(Single-phone Page)...................... 72
Answer a Single-phone Page.......... 72
Page All System Phones................... 73
Answer a System-wide Page .......... 73
Make an Intercom
Conference Call ............................ 74
Room Monitor................................... 74
CALLER ID OPERATION....... 75
Caller ID Display............................... 76
Call Waiting......................................... 76
Calls Received on Two or
More Lines Simultaneously......... 77
Display Screen Messages................. 78
Message Waiting and
NEW CALL Light ......................... 79
Call History ........................................ 79
Remove Calls from
Call History.................................... 81
Dial a Number from
Call History.................................... 82
Save a Name and Number from
Call History to the Directory... 83
Save a Number from Call History
to a One Touch Location............ 84
ADDING A FAX MACHINE.. 85
Using a Fax Switch............................ 85
GENERAL PRODUCT
CARE .................................................. 86
TECHNICAL
SPECIFICATIONS....................... 87
IN CASE OF DIFFICULTY..... 88
EXPANDING THE
PHONE SYSTEM......................... 93
Line Groups........................................ 93
Private Lines ....................................... 94
CENTREX OPERATION......... 95
Setup Checklist.................................. 95
Enable the Console Phone ............. 95
Console Operation........................... 95
Set Ring Delay Duration ................. 96
Answer a Delayed Ring ................... 96
Pick Up Another Station’s Line...... 96
INDEX................................................ 97
ii
CONTENTS
CONTENTS
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This AT&T 974 Four-Line Intercom Speakerphone is expandable to a
16-extension telephone system. The 974 is compatible with AT&T 945, 984,
944, 955 and 964 telephones. (See BEFOREYOU BEGIN starting on page 2
and EXPANDING THE PHONE SYSTEM beginning on page 93 for details.)
The 974 is hearing-aid compatible and can be connected to up to four
incoming telephone lines. This phone features a speakerphone for hands-free
use and a headset jack compatible with most two-band 2.5mm headsets (sold
separately). The 974 allows paging, intercom and call transfers between
system phones and is capable of connecting three parties in a conference call.
This phone also features a 32-number memory for faster dialing and has a
directory which can store up to 200 additional numbers with names. This
phone has a Caller ID feature which supports Caller ID with Call Waiting
service. (Caller ID services are subscriber services available from many local
telephone companies for a fee.) There are two convenience ports available
for connecting the phone to another device such as a fax machine or modem.
The 974 is compatible with Centrex service. Centrex is a special subscriber
service which may be available from your local telephone company for a fee.
If you subscribe to Centrex service, refer to the CENTREX OPERATION
section of this manual, beginning on page 95.
This User's Manual contains detailed instructions for installing, programming
and operating your AT&T 974 Four-Line Speakerphone. Please be sure to
read BEFOREYOU BEGIN starting on page 2 before installing this phone.
1
PRODUCT OVERVIEW
PRODUCT OVERVIEW
PRODUCT OVERVIEW
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Parts List
Your box should include:
Tools Needed
You will also need a small Phillips head screw driver to install your phone.
2
BEFORE YOU BEGIN
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Coiled
handset cord
Power adapter
Two seven-foot twisted pair
line cords
Handset
This User’s
Manual
Quick
Start
Guide
Base unit with wedge attached
Eight-inch line cord
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This 974 telephone is fully compatible with any AT&T Four-Line Intercom
Speakerphone 945 or 984 units you may have installed. You can use a total
of 16 945/974/984 units together as extensions in your phone system.
This 974 telephone is also compatible with any AT&T 964/955/944 phones
you have previously installed. This 974 telephone is NOT compatible with
any 843, 853, 854, 874, or 954 telephones you may have previously installed.
¥NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 974 telephone, you can have only 12
extensions and 15 telephone lines in the phone system.
• You must have a modular telephone jack and an electrical outlet not
controlled by a wall switch near where you’re installing the phone.
The total length of telephone wiring used in this system MUST
NOT be more than 600 feet. In some cases a Z800A filter can
be used in a phone system with more than 600 feet of wire.
AT&T highly recommends that a Z800A filter be installed
by a professional. AT&T CANNOT guarantee that this
telephone will work with such a filter, and IS NOT
responsible for the cost of such installations or for
arranging the installation. A Z800A filter can be obtained
by calling 1 800 222-3111.
• Identify the number of phone lines you’ll use.
• Plan the layout of your phone system.
• All connected phones must have the same Line 1 phone number for
the Intercom and Page features to work.
Every individual phone in your telephone system MUST be assigned
a unique extension number for the Intercom feature to work. If you
try to assign the same extension number to a second phone, you
will hear a repeating short ring and the the screen display will
include EXT XX is already used Assign new EXT #.See
“Assign an Extension Number to Your Phone” on page 24 of this
manual for directions.
• Decide if you want a private line. A private line does not appear on
all connected phones.
• Choose your setting for each feature. You will need to program
the features after installation. See “Programmable Features List”
beginning on page 7 for a brief description of the features. See the
FEATURE SETUP section beginning on page 23 for programming
instructions.
3
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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DSL Users
Installation of a DSL splitter and an AT&T Z800A filter is required
to use the advanced features of this telephone if you have DSL
(Digital Subscriber Line) service.
Set-Up for DSL Users
If you are a DSL (Digital Subscriber Line) customer, you may experience
interference with the advanced features of this telephone. Certain features
of this phone (e.g., intercom, hold, line privacy, etc.) work by sending a data
signal using Line 1. This data signal is sent at some of the same frequencies
as those used by your DSL service. Microfilters are used to block the high
frequency DSL signals from being transmitted through and interfering with
your telephones. These same microfilters that may have been installed for
your DSL service will also block the data signals between your system
phones. Therefore, some features of this phone may not work properly
when DSL filters are installed in your building. This problem can occur even
if the DSL line is not one of the lines used by the phone system. If you use
the microfilters that your DSL service provider may have supplied when you
activated DSL service with this phone, some of the phone features will not
work. Once the DSL splitter (described below) is installed, you should no
longer experience interference.
Installation, by your DSL service provider or other professional, of a DSL
splitter (not a “microfilter”) AND an AT&T Z800A Isolation filter as close
as possible to the “protection block” or “network interface” (where the
telephone line enters the house) may resolve DSL interference. (It may be
necessary to use a DSL splitter intended for outdoor use.) A DSL splitter
allows the data and voice signals to use the same telephone line without
interfering with each other. An AT&T Z800A filter isolates the splitter from
your phone system and reduces interference with the signals used by the
system phones to communicate with each other.
You can obtain an AT&T Z800A filter at no charge by calling
1 800 222-3111. You will also receive a diagram showing the proper
installation of the AT&T Z800A filter with a DSL splitter, DSL modem and
your system phones. AT&T cannot supply the DSL splitter.
Please contact your DSL service provider or professional contractor for
details about obtaining and installing a DSL splitter. Your DSL service provider
may require you to bear any installation costs. AT&T and the manufacturer of
this product have no affiliation with your DSL provider and the type or quality
of services they offer. Installation must be performed at your own expense
and AT&T cannot troubleshoot or provide installation support.
4
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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¥NOTE: If your DSL service provider cannot supply a DSL splitter, it is
possible to purchase an outdoor DSL splitter (such as a Corning or Allen
Tel brand DSL splitter) over the Internet.
If you are a new DSL customer, your DSL service provider will likely ask you
if you have more than one telephone line in your home or business. If you
answer yes, your DSL service provider will probably advise you that you need
a splitter. Your DSL service provider may also ask if you are installing a phone
system. If you answer yes, your DSL service provider will most likely advise
you that you need a splitter. In most cases, your DSL service provider will
supply you with the proper splitter for your specific situation. The DSL
splitter, installed properly and in conjunction with a Z800A filter, should
help overcome any interference between the DSL signal and the signals
sent by your phone system.
AT&T shall not be responsible for the cost of installation, any damages, lost
business, direct or indirect expenses accrued or associated with installation,
or other compatibility issues which may arise as a result of using this product
while you subscribe to DSL service.
Glossary
Caller ID: Caller Identification is a subscriber service available from most local
telephone companies for a fee. When you subscribe to Caller Identification, you
can see who’s calling before you answer the phone if you and the caller are
both in areas offering Caller ID service with compatible equipment.
Caller ID with Call Waiting: This is a single, combined subscriber service
which may be available from your local telephone company. If you subscribe
to this service, you can use your 974 telephone to see who’s calling even
while you are on another call (as long as your caller is in an area with Caller
ID service and both telephone companies use compatible equipment).
Centrex Service: A special subscriber service which may be available
from your local telephone company for a fee. This 974 telephone can be
used with Centrex Service.
COVM: Central Office Voice Mail is a subscriber voice message service
which may be available from your local telephone company. This service may
be called by another name in your area (e.g., Call Answering).
DND: When activated, the Do Not Disturb (DND) feature prevents
interruptions during a call.
continued on page 6
5
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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Glossary
continued from page 5
Home Area Code: This is the area code for your telephone number. Most
users simply dial the seven digits of a phone number to make a call within
their own area code and 11 digits outside of their area code. If this applies to
you, you should enter your own area code into the unit as the Home Area
Code. After programming, if you receive a call from within your Home Area
Code, the screen will display the seven digits of the phone number.
You may, however, live in a region where for calls within your own area code,
you must dial 10 digits (that is, the area code and phone number). If this
applies to you, enter “000” for the Home Area Code and enter your area
code as a Local Area Code. After programming, if you receive a call from
within your area code, the screen displays the 10 digits of the phone number.
Be sure to follow the directions under “Program Home and Local Area
Codes” on page 38 during Feature Setup.
Line Group: A group of system phones sharing some lines within a
multi-phone system.
Local Area Code: Most users dial 11 digits to make calls outside their
Home Area Codes. If this applies to you, you do not need to program any
Local Area Codes.
However, if you dial only 10 digits to make calls to some areas outside your
Home Area Code (without dialing “1”), then program these Local Area Codes
into the phone. Up to five Local Area Codes can be programmed. See
“Program Home and Local Area Codes” on page 38 during Feature Setup
for instructions.
After programming, if you receive a call from one of these Local Area Codes,
the screen displays the 10 digits of the phone number.
Navigation buttons: These are the buttons used when programming
your 974 phone and for scrolling through feature options (E,+,
-,>,<).
Phone System: Two or more system phones combined to form an
interacting system of shared lines. You can have up to 16 phones in
the system.
¥NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 974 telephone, you can have only 12
extensions in the phone system.
Prime Line: This is the line on your phone you designate to be selected
automatically when you lift the handset, press K, or press h.
System Phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone
system (also called an extension).
6
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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PROGRAMMABLE FEATURES LIST
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
ONE TOUCH Choose default mode Intercom* or Telephone
PREFERENCE for One Touch (EXT)
buttons.
EXTENSION NO Assign an extension 11*-26
number to this phone.
RINGER ON /OFF Turn the ringer on or On* or Off
off for each line.
RINGER TYPE Select a ring pattern Type 1*, 2, 3, 4
for this phone.
DELAY RING Select desired time Off*, 2, 4, 6, up to
to delay Central 30 seconds
Office ring.
AUTO-MUTE Turn Auto-Mute on On* or Off
or off (sounds at this
extension will be
heard automatically
when paged).
TONE/PULSE Set the dial mode for Tone* or Pulse
touch tone or dial
pulse (rotary) dialing.
HOLD REMINDER Turn on or off the On* or Off
audible reminder that
a call at this extension
is on hold.
TIME/DATE Set the time and date. 01:00 AM 01/01 Sunday*
LINE USAGE Turn Line Usage on On* or Off
or off for each line.
¥NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
continued on page 8
7
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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Programmable Features List
continued from page 7
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
PRIME LINE Assign a line on this Line 1*, 2, 3, 4
phone to be selected
automatically when
you lift the handset,
press K,or
press h.
AUTOMATIC Choose default mode Speakerphone* or
MODE for calls connected Headset
with the handset in
the cradle.
SCROLL RATE Set the scrolling Very Slow, Slow, Medium*
speed for Rapid Fast, or Very Fast
Scroll.
LCD BACKLIGHT Turn the screen On* or Off
display backlight
on or off.
COVM ON/OFF Turn COVM (message/ On or Off*
voice mail) indicators
on or off for each line.
COVM RESET Clear COVM indicators N/A
when they are lit but
no new messages are
waiting.
AREA CODES Program one Home 1-3 digits, Empty*
and up to five Local
Area Codes for use
with Caller ID features.
LINE GROUP Assign your phone Line Group 4*-15 or
to a Line Group. PRV (private)
¥NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
8
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
RESET ALL Return all features N/A
to default settings.
CONSOLE Specify whether your On or Off*
phone is the Centrex
Console phone for
your phone system.
CSL DELAY RING Set the time to delay Off*, 2, 4, 6, up to
ring for Centrex 30 seconds
Console phone.
LANGUAGE Select the language English*, Espanol, or
for screen displays. Français
¥NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
9
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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Audible Signals
WHEN YOU HEAR: IT MEANS:
A RAPID DOUBLE-RING You have an incoming intercom call.
PATTERN, REPEATING
A LONG SINGLE RING, You have an incoming transferred call.
REPEATING
A SHORT SINGLE RING, The extension number you just
REPEATING programmed has already been assigned.
Choose another number
for this extension.
A SHORT SINGLE TONE, The extension you are calling is
REPEATING in DND mode.
A LONG SINGLE TONE, The extension you are calling is busy.
REPEATING
A VERY LONG SINGLE The extension you are calling is
TONE, REPEATING ringing.
10
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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If you are installing multiple phones in your telephone system, you must
install and program one set at a time. If more than one extension
is assigned the same extension number, a repeating short ring (error
ring) sounds at the extension you are programming and the screen display
includes EXT XX is already used Assign new EXT #. Assign a
different extension number from 11 to 26 (see “Assign an Extension
Number to Your Phone” on page 24).
Battery Installation
Install a 9V alkaline battery (purchased separately) in order to use some
features of this telephone in the event of a power failure. If power fails and
a working battery is installed, all four lines of this phone will work only to
answer calls with the handset or headset, and to dial calls using the key pad
and the One Touch or Redial features. No other features will work until
power is restored.
1 Remove the wedge from the underside of the base unit.
Press on the tabs in the direction of the arrows and pull the wedge
away from the phone.
2 Remove the battery compartment screw with a small
Phillips head screwdriver.
continued on page 12
11
INSTALLATION
INSTALLATION
INSTALLATION
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Battery Installation
continued from page 11
3 Pull on the tab to remove the battery compartment cover.
4 Insert a 9V battery (purchased separately).
5 Replace the battery compartment cover and the screw.
6 If you are wall mounting the phone, turn to “Wall Installation”
beginning on page 15. (You will not need the wedge; store it in case
you use the phone on a table or desk in the future.)
— OR —
If you are using the phone on a table or desk, reattach the
wedge to the base unit by sliding the tabs into the holes as shown.
Snap the wedge onto the base. Then, turn to “Table/Desk Installation”
beginning on page 13.
12
INSTALLATION
INSTALLATION
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Table/Desk Installation
For best results, follow the directions in “Battery Installation” on page 11
before installing the phone.
1 Connect the telephone line cords to the telephone and wall
jacks as shown in the appropriate illustration below. Use
only the line cords that came with this phone.
•Four One-Line Jacks (To use this installation option, you’ll
need to purchase two two-line adapters. Adapters are available
at retail stores or by calling 1 800 222–3111.)
•Two Two-Line Jacks
continued on page 14
13
INSTALLATION
INSTALLATION
Two-line adapters
Telephone
line cords
Modular telephone
jacks Lines 3 and 4 Modular
telephone jacks
Lines 1 and 2
L1/L2 jack
L3/L4 jack
Modular
telephone jack
Lines 3 and 4
Modular telephone
jack Lines 1 and 2
Telephone
line cords
L1/L2 jack
L3/L4 jack
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Table/Desk Installation
continued from page 13
2 Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left
side of the phone. Plug the other end into the handset and hang up.
3 Connect the power adapter to the telephone.
Use only the power adapter provided with this product.
To obtain a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled POWER
on the back of the phone. Plug the other end into a standard
electrical outlet not controlled by a wall switch.
4 Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial
tone, turn to IN CASE OF DIFFICULTY beginning on page 88.
5 Initialization.
If no battery is installed when you connect the power cord,
the phone runs a quick self-test and the screen displays
Initializing.. for about three seconds.
¥NOTE: The phone will run through this same initialization any time it is
reconnected to AC power if a working battery is not installed (for example,
after a power failure or when the unit has been unplugged).
14
INSTALLATION
INSTALLATION
Standard
Electrical
Outlet
Power adapter
POWER jack
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Wall Installation
For best results, follow the directions in “Battery Installation” on page 11
before installing the phone.
1 If the wedge is still attached to the underside of the base
unit, follow Step 1 in “Battery Installation” on page 11 to remove
the wedge.
2 Reverse the handset tab.
Hold down the switchhook, then pull out the handset tab and
rotate it 180 degrees. Push the handset tab down into the
grooves so it settles into position.
3 Connect the telephone line cords to the telephone as shown.
4 Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left side
of the phone. Plug the other end into the handset and hang up.
continued on page 16
15
INSTALLATION
INSTALLATION
Switchhook
Handset tab
L3/L4 jack L1/L2 jack
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