iPECS LIP-8004D User manual

LIP-8004D
User Guide

Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. Any unauthorized reproductions, use or
disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright
Laws. LG-Nortel reserves the right to make changes in specifications at any time without notice.
The information furnished by LG-Nortel in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases. LG-Nortel and iPECS are trademarks of LG-Nortel
Co. Ltd. All other brand and product names are trademarks or registered trademarks of their
respective companies.
Revision History
Issue
Date
Remark
1
Aug. 08
Initial Release
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached
to a product, it means the product is covered by the
European Directive 2002/96/EC.
2. All electrical and electronic products should be
disposed of separately from the municipal waste stream
via designated collection facilities appointed by
government or the local authorities.
The correct disposal of your old appliance will help
prevent potential negative consequences for the
environment and human health.
4. For more detailed information about disposal of your
old appliance, please contact your city office, waste
disposal service or the shop where you purchased the
product.

Important Safety Information
To prevent unexpected danger or damage please read this information before
installing or attempting to repair you phone. Warning and Caution information is
provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your
phone to high humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only LG-Nortel approved batteries and desktop chargers to
avoid the damage to the phone. Using other batteries or chargers voids
your warranty and may cause an explosion.
1. Only trained and qualified service
personnel shall install, replace or service
the phone.
2. Do not spill liquid life water on the
phone. If so, call the service center as
this may result in fire or electric shock.
3. If you see smoke or smell something
during use, unplug the power cord and
the phone line. Call the service center
immediately.
4. If the power adapter is used, do not
touch the plug with wet hands. This may
result in a fire or an electric shock or
equipment damage.
6. Do not use the phone during a
thunderstorm. Lightning strike may result
in fire, severe electrical or acoustic
shock.
7. Do not use the power adapter if the
power cord or wall outlet is damaged.
This may result in fire or an electric
shock.
1. Ensure that children do not pull on
phone cords. This may injure children or
result in equipment damage.
2. The ear-piece houses a magnetic
device which may attract pins or small
metal objects. Keep headset clear of
such objects and check before use.
3. Avoid placing the phone in an area
that is excessively dusty, damp or
subject to vibration.
4. Choose a site for the phone that is
well-ventilated and dry.
5. Do not plug multiple plug-packs into
one power outlet. This may result in the
plug overheating and may result in a fire
or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage
electronic components.
9. Keep out of direct sunlight and away
from heat.
10. No user-serviceable parts inside. Do
not insert a screwdriver or any metal
objects into the phone. This may cause
electric shock or damage the equipment
and will render the warranty void.
11. Clean the phone with a soft, dry cloth
only. Do not use volatile liquids such as
petrol, alcohol, or acetone as this may
cause a fire or result in discoloration or
damage to plastics. Do not clean with
wax or silicon products as these may
enter the equipment and cause operation
to become unstable.

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TABLE OF CONTENTS
REVISION HISTORY.....................................................................................................I
DISPOSAL OF YOUR OLD APPLIANCE...................................................................I
IMPORTANT SAFETY INFORMATION.....................................................................II
TABLE OF CONTENTS.......................................................................................I
1.INTRODUCTION...............................................................................................1
1.1GENERAL..............................................................................................................................................................1
1.2 FEATURE INFORMATION................................................................................................................................1
1.3 FEATURE GROUPINGS...................................................................................................................................1
1.4IPECSLIP-8004 PHONE DESCRIPTION............................................................................................2
1.5 LIP-8004DPHONE INSTALLATION........................................................................................................ 3
1.5.1 Wiring Connectors.............................................................................................. 4
1.5.2 Power.................................................................................................................. 4
1.5.3 Wall Mount.......................................................................................................... 4
2.RECEIVING CALLS................................................................................................. 5
2.1 ANSWERING A CALL WHILE IDLE..............................................................................................................5
2.2 RESPONDING TO A CALL WHILE BUSY...................................................................................................5
2.3 DIFFERENTIAL RING SIGNALS.................................................................................................................... 6
2.4 ANSWERING CALLS AT NIGHT.....................................................................................................................7
2.5 ANSWERING CALLS TO OTHER STATIONS............................................................................................7
2.6 USING DO-NOT-DISTURB (DND)TO BLOCK INCOMING CALLS............................................... 8
2.7 FORWARDING CALLS...................................................................................................................................... 8
2.7.1 Forwarding calls to another station or Voice Mail................................................ 8
2.7.2 Forwarding calls to an external number ............................................................. 10
2.7.3 Forwarding callers to a Text Message ............................................................... 11
3. PLACING CALLS................................................................................................. 15
3.1 INTERNAL CALLS.............................................................................................................................................. 15
3.1.1 Using Camp-On when calling a busy station ..................................................... 15
3.1.2 To leave a Message Wait ................................................................................... 16
3.2 EXTERNAL CALLS............................................................................................................................................ 16
3.2.1 Placing external CO/VoIP calls........................................................................... 16
3.2.2 Waiting for the next available CO/IP line............................................................ 18
3.2.3 Account Codes: Tracking External calls for billing............................................. 18

LIP-8004D User Guide
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3.2.4 To disable dialing from your phone .................................................................... 18
3.2.5 To temporarily override dialing restrictions at a phone...................................... 19
3.3 USING AUTOMATED DIALING..................................................................................................................... 19
3.3.1 Using Last Number Redial (LNR)....................................................................... 19
3.3.2 Using and Entering Saved Number Dial............................................................. 20
3.3.3 Using System Speed Dial Numbers ................................................................... 20
3.3.4 Using and Entering Station Speed Dial Numbers.............................................. 21
4. CALL HANDLING................................................................................................24
4.1 CALL TRANSFER:SENDING A CALL TO A DIFFERENT DESTINATION........................................24
4.2 CALL HOLD:PLACING A CALL IN A WAITING STATE.........................................................................24
4.3 BROKER CALL:SWITCHING BETWEEN TWO CALLS........................................................................ 25
4.4 JOINING MULTIPLE PEOPLE IN A CONFERENCE................................................................................ 25
4.4.1 Setting up a Conference Room .......................................................................... 26
4.5 CALL PARK:PLACING A CALL ON HOLD TO PAGE............................................................................27
5. RETRIEVING &RESPONDING TO MESAGES...........................................29
5.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION................................................. 29
5.2 GETTING VOICE MAIL MESSAGES ......................................................................................................... 29
6. REMOTE SYSTEM ACCESS ...........................................................................30
6.1 DIRECT INWARD SYSTEM ACCESS (DISA)....................................................................................... 30
6.2 MOBILE PHONE EXTENSION...................................................................................................................... 30
7. MISC.FEATURES..............................................................................................33
7.1 BACKGROUND MUSIC AND MUSIC ON HOLD .................................................................................... 33
7.2 USING INTERNAL,EXTERNAL AND MEET-ME PAGING................................................................. 33
7.3 PUSH-TO-TALK (PTT) PAGE................................................................................................................... 34
7.4 WAKE-UP ALARM........................................................................................................................................... 35
7.5 ALARM/DOOR BELL....................................................................................................................................... 35
7.6 POWER FAIL TRANSFER.............................................................................................................................. 36
7.7 SYSTEM VOICE MEMO ................................................................................................................................. 36
7.8 CONTRAST..........................................................................................................................................................37
7.9 NETWORK CONFIG.........................................................................................................................................37
8. PBX, CENTREX &ISDN...............................................................................38
8.1 ACCESS PBX OR CENTREX...................................................................................................................... 38
8.2 ACCESS THE ISDNNETWORK................................................................................................................ 38
8.2.1 Using the Keypad facility to access ISDN features............................................ 38
8.2.2 Activating ISDN Caller ID restriction................................................................... 39
9. SET FEATURES &FLEX BUTTONS.............................................................40
9.1 ENTERING STATION PROGRAM DATA.................................................................................................. 40

LIP-8004D User Guide
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9.2 ASSIGNING FEATURES TO FLEX BUTTONS........................................................................................ 40
APPENDIX AFLEXIBLE NUMBERING PLAN..................................................42
APPENDIX BUSER PROGRAM CODES..........................................................48

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1.1 General
Your telephone is connected to an advanced-
technology, highly-versatile, fully-featured telecom
system designed to make office communications easy
and productive. Employing state-of-the-art Voice over
Internet Protocol (VoIP) technology, voice and data
converge on a single IP packet network. Because each
iPECS Phone is an IP appliance, it can be moved easily
throughout the office LAN and maintain normal
operation.
1.2 Feature Information
We have taken every effort to make this user guide
simple and straightforward. The guide starts with the
simpler operations of the iPECS Phone, and moves on
to receiving and placing calls, and then to more
advanced features. Each section includes a brief and
basic description of each feature and step-by-step
operation instructions.
The operations shown in this guide use the System’s
base default Numbering Plan. Your specific Numbering
Plan may be different. Some features may not be
available for you to access or may be subject to certain
limitations based on the set-up of the System (refer to
your System Administrator and/or iPECS Technical
Manuals as needed).
NOTE—Under certain operation conditions, this
equipment cannot be relied upon to make emergency
calls (loss of power, etc.). Alternative arrangements
should be made for access to emergency services.
1.3 Feature Groupings
Every effort has been taken to divide the features into a
logical and consistent sequence so that features can be
quickly located.
Features have been divided into groups, Receiving
calls, Placing calls etc. Within each group, features are
arranged according to the difficulty of operation and
frequency of use.
1. Introduction

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1.4 iPECS LIP-8004 Phone Description
The iPECS LIP-8004D Phone incorporates the latest in
VoIP technology and is intended for basic
communications (ex., a lobby or limited use phone). The
following image shows the LIP-8004D.
LIP-8004D Front and Back
Features are generally accessed using programmed
fixed, or flexible buttons, dial pad buttons, or dial codes
entered from the dial pad. In the remainder of this User
Guide, the Fixed or Flexible buttons are shown with a
box surrounding the BUTTON designation. The following
image shows the phone and buttons are described.
iPECS LIP-8004D Diagram

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DND –Blocks all incoming calls; red LED illuminates.
Speed –Access speed dialing, speed programming,
save number redial and last number redial.
Vol –Adjusts volume for ringing, headset, and
speakerphone; adjusts LCD brightness (in idle state).
Trans/PGM –Call transfer, or programming mode.
Hold/Save –Places active call on hold or saves
programming information.
Call Back –Initiates call back request when calling a
busy station; call connects when busy station is idle.
On-hook Dial –Allows User to place a call while on-
hook. Toggle to activate; red LED illuminates.
Flexible –Some are system pre-programmed for line
appearance, and some are user programmable.
Ring/MSG Indicator –Illuminates when ringing, or
message waiting.
LCD Display –Displays station number/current time or
telephone number of destination while talking.
1.5 LIP-8004D Phone Installation
LIP Phones and Consoles can be connected to any
standard 10/100 Base-T Ethernet switch port (shown in
graphic). When connected to an 802.3af compliant
switch port (ex., POE8), LIP Phones and series
consoles obtain power from the Ethernet port. When
LAN power is not available, the AC/DC adaptor must be
used. The following image shows how to connect the
handset, power cord, and LAN cable to the phone.
iPECS LIP-8004D Connections