Telesystem Yealink T53W User manual

Available features may vary. Provided feature set is based on the original order and
the system administrator’s requests for each deployment. Please contact your system
administrator or Telesystem directly to discuss any additions to the system.
Basic Call Handling
Make a call
Lift the handset then enter the phone number, extension, or code you wish to dial.
Press Send to initiate the call or wait for it to go through.
Answer a call
Lift the handset then begin speaking to the caller.
Alternately, the Line key, Answer soft key, Speaker button, or Headset button may
be pressed to answer an incoming call.
End a call
Hang up the handset or tap the End Call soft key.
Speaker
Press the speaker button to use speaker audio mode.
Headset
Press the headset button to use headset mode audio (must have a headset
attached).
Volume
Press the volume buttons to adjust volume for your ringer when idle or
audio mode while on a live call.
Mute
Press the mute button to mute your audio while on a call. Press again to
disengage.
Headset
Mute
Dial Pad
Volume
Navigational
Buttons
Message Waiting
Indicator (Voicemail)
Programmable Top Keys: two line keys plus up to 19 other
buttons may be programmed on the keys that line the right
and left side of the dynamic screen. Keys may be programmed
via the CommPortal interface.
Redial
Speaker
Messages
Blue Platform
Yealink T53W
Quick Reference Guide
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Advanced Call Handling
Hold
Press the Hold soft key to place an active call on hold.
To resume a held call, press one of the following:
• Resume soft key
• Line key (blinking)
Alternately, use the and buttons to select the desired held call on the display
then press Resume.
Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third party.
• Press Transfer soft key
• Input the destination extension or phone number
• Press B Transfer soft key to complete the transfer
Transfer a call directly to an extension’s voicemail box, use *90 plus the extension as
the destination number. For example, to send a call directly to extension 100’s
voicemail box, transfer to *90100 using the above method.
Announced Transfer
Announced transfers allow you to speak with the third party before completing the
transfer.
• Press Transfer soft key
• Input the destination extension or phone number
• Remain on the line while the second call connects.
o To complete the transfer after speaking with the third party,
either hang up or press Transfer soft key
o To cancel the transfer and go back to the first party, press the
Cancel or EndCall soft key (your first call will still be on hold).
Conference (Three Way) Call
• Press the Conference soft key
• Input the third party’s extension or phone number
• Remain on the line while the second call connects.
o To complete the conference press Conference soft key
o To cancel the third party instead of joining them press the Cancel
or EndCall soft key (your first call will still be on hold).
While on a conference call, you can do the following:
• Hang up: this ends the entire conference for all three parties.
• Manage: Press this soft key to remove a person from the conference, Mute
one person in the conference (called “Far Mute”) or Hold one person in the
conference (called “Far Hold”).
• Split: Press this soft key to place both calls on hold on your phone
separately.
Park
Park is a ‘shared’ hold. A parked call can be accessed by all desk phones at the site.
To park a call:
- Press More
- Press Park
- Follow the prompts that will guide you to park a call on your own extension
or someone else’s.
- The voice prompts will confirm that your call has been parked. You may
hang up.
To retrieve a parked call:
- Pick up the phone
- Press More
- Press Retrieve
- Follow the prompts that will guide you to unpark a call.
Advanced Features
Voicemail
To access voicemail, press Message button. Follow the voice prompts to
manage voicemail messages and greetings for your extension.
If messages are being sent to the phone, the message waiting indicator light will
blink to signal a new message has been received. Voicemails are retained for 60 days
on the system.
Redial
Press the redial button to view the Placed Calls list then use the and to
select the desired call. To place the selected call, either pick up the phone or press
the Send soft key.
History
Press the History soft key to access a log of the most recent calls. Use the arrow
buttons to navigate the lists of all, missed, placed, and received calls.
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Do Not Disturb
Press the DND soft key to turn do not disturb on or off.
While DND is enabled, all direct calls to your extension or direct phone number will
go directly to your voicemail box. You may make outbound calls normally.
Call Forwarding
Call forwarding of your personal line/extension may be done from the phone.
• To turn forwarding on, dial *72 followed by the extension of phone number
to forward calls to. Pick up the phone to send the command.
• To turn forwarding off, dial *73. Pick up the phone to send the command.
Call Center Agent Features
Phones that are part of a call center may be configured with additional feature to
allow agents to log in and out of the call center or change their availability in it.
Login/Logout
If you are part of a call center group, your phone may be equipped with a
Login/Logout button to allow you to log into the call center or log out of it.
- To log into the call center press the Login soft key.
- To log out of the call center press the Logout soft key.
The Login soft key is only visible when you are logged out. The Logout soft key is only
visible when you are logged in.
Availability
While logged into the call center, you may have the ability to manage your
availability with codes setup by your system administrator. For a list of available
codes and their intended use, talk to your call center administrator.
- To change your state to Unavailable, press the Unavail soft key then enter
the appropriate code for the state you wish to use.
- To go back to being available for call center calls, press the Avail soft key.
When you first log in, your availability is Available to signal to the call center you are
ready to take calls.
The line key icon may indicate your availability with icons similar to the following:
Logged Out
Logged In, Available
Logged In, Unavailable
Wrap Up
*Please note that these advanced features may initially need to be set up by
Telesystem Team. Please contact Telesystem with quesitons.
1.4.21
Toledo, Ohio | Philadelphia, PA | 1.888.808.6111 | www.telesystem.us