Tellermate LiveSafe User manual

904701J

User Guide
1 2
2 What is Inside the Box?
2.1 Item Breakdown
A
B1
C
D
EL1
IJK
L
N
M
F
G
P
O
1 Introduction to LiveSafe 2
2 What is Inside the Box? 2
2.1 Item Breakdown 2
2.2 Cassette Lock Versions 3
3 Set Up 4
3.1 Links to Other LiveSafe Guides 4
3.2 iButton Keys 4
3.3 Opening and Removing the LiveSafe Cassette 4
3.4 Opening the Cassette 5
3.5 Replacing the Cassette 5
4 LED Diagnostics 6
4.1 LED Diagnostics 6
4.2 Note Jam in the Feeder 7
4.3 Note Jam Inside the Cassette 7
5 LiveSafe Technical Specification 8
A Note reader feed position
B1Cover of the note reader
B2Door to access cash cassette
C Cash cassette
D Handle to remove the cassette
E Key(s) for the cassette
F Manual interlock of the cassette
G Lock of the cash cassette
I Power connection
J USB-connection
K Ethernet port
L Electronic iButton-lock of the LiveSafe
L1Operator iButton to enable the note feed
L2Collector iButton to open the LiveSafe door
M Latch to open note reader
N Nozzle of the note reader
O Power adapter
P Power cord UK plug
1 Introduction to LiveSafe
The LiveSafe is an intelligent safe that supports and protects employees at the
Point of Sale. The compact dimensions of the LiveSafe ensure that it can be
installed next to or under the cash register.
After acceptance, the banknotes are immediately placed in the safe. The LiveSafe
counts the number of the respective notes (denominations) and forms the total
of the contents. Before being secured in the cassette each banknote will be
validated.
By using iButton keys (electronic keys) and lockable cassettes, the LiveSafe and
the cassette can only be opened by authorised persons.
Table of Contents
B2
L2

3 4
User Guide
2.2 Cassette Lock Versions
There are 3 versions of LiveSafe cassettes, depending on the security procedures:
2 manual plastic locks, one barrel lock and one manual plastic lock and 2 barrel
locks.
3 Set Up
3.1 Links to Other LiveSafe Guides
For additional user guides such as LiveDrawer Manager, Touch System, Partner
Solutions and support documentation visit www.tellermate.com/support/
3.2 iButton Keys
LiveSafe is operated by the use of an electronically programmed iButton. There
are 2 levels of iButton:
• Operator iButton: Will permit the operator to deposit money to LiveSafe.
The operator’s pre-programmed details will be logged against each deposit.
An operator key can be registered, re-named, or deleted via the device or
software you are using with LiveSafe.
• Collector iButton: Will permit the user of this iButton to open the LiveSafe
door and remove the cassette. The collector’s pre-programmed details will
be logged against each deposit. A collector key can be registered, re-named,
or deleted via the device or software you are managing LiveSafe through.
3.3 Opening and Removing the LiveSafe Cassette
• Hold the Collector iButton
onto the electronic lock of
the LiveSafe. The door will
unlock.
• Open the door of the
LiveSafe.
• Pull the red handle to
remove the cassette.
VERY IMPORTANT:
Using the incorrect key in the lock can cause lock damage.
Please, identify them and use carefully.
2 Plastic locks 2 Barrel locksPlastic lock + Barrel lock
1
2
2
Position 1
OUTER KEY (955139R)
Camlock Series 28
Key Number H413732
Position 2
INNER KEY (955147A)
Key Number PA02540
1
1

5
User Guide
3.4 Opening the Cassette
• Unlock the manual red platic lock by turning it clockwise.
• Unlock the barrel lock with the assigned key.
• Open the cassette by lifting the lid.
3.5 Replacing the Cassette
• Ensure that the cassette is locked.
• Align the cassette with the cassette holder
inside LiveSafe.
• Push forward carefully until you feel
resistance.
• You will hear the note feeder cycle
through to confirm that the cassette
has successfully been replaced and the
LiveSafe has re-initialised.
• Push the LiveSafe door shut. You will hear
it click, give it a pull to make sure.
Should the LiveSafe show an error code that is not in this table, please contact
our customer service team.
Phone: [phone] | Email: [e-mail]
Operating hours: Mo-Thu 8am to 5pm, Fr 8am to 4pm, exceptions apply.
4 LED Diagnostics
4.1 LED Diagnostics
Should you encounter a technical error with the LiveSafe, it will show this
flashing lights system at the feeder. Please see below the table for error codes
and their meanings.
6
SEQUENCE OF FLASHES INDICATED
STATUS ERROR
CORRELATIVE
ACTION
Red Blue Yellow Green
0
0
0
0
None None
1
1 Network Issue Check network: Ethernet cable,
IP address, firewall, etc.
0
1 NTP Date & Time
incorrect
Check configured NTP server
1
0
Note Path Open
(Top Cover)
Close the Top Cover
2 Note Path Jam in
the Feeder
Follow Instructions on 4.2
Note jam in the feeder
3 Unit Not Initialised Contact Tellermate
4 Straightener
Mechanical Failure
Contact Tellermate
2
1 Cassette Removed Insert an empty cassette into
LiveSafe
2 Cassette Jam Follow instructions on 4.3
Note jam inside the cassette
Always
ON
0 Cassette Full Remove cassette and insert an
empty one into LiveSafe
0 0 Always
ON
0 LiveSafe working
standalone
LiveSafe not able to find other
safes. Check LAN configuration

7 8
User Guide
4.3 Note Jam Inside the
Cassette
• Should a note jam occur inside
the cassette, please open the
LiveSafe with your iButton.
• Carefully remove the cassette,
by pulling the red handle.
Unlock the red manual lock
with a turn clockwise. Unlock
the second lock with your key
and open the cassette.
• To remove the note jam, pull
back the note holder on the
spring. Remove all notes.
5 LiveSafe Technical Specification
Dimensions: • 340 mm d x 180 mm w x 340 mm h
Weight: • 14.5 kg
Power supply: • AC INPUT 100-24-V~,2.5A,50-60Hz
• DC OUTPUT 24VDC 6.66A
External interfaces: • SD card slot for updates
• Hardware requirements: - the SD card must
meet the following requirements: Minimum:
4GB – Class 4; Maximum: 32GB – Class 10
• USB A
• USB B
• Ethernet
Note Feed: • Short edge, single note
4.2 Note Jam in the Feeder
• Should a note get stuck inside the feeder,
please open the cover of the LiveSafe.
• Press the red latch up und carefully pull
out the reader from the LiveSafe.
• Open the cover of the reader by pulling
the red latch to the front and carefully lift
the cover up.
• Remove the jammed note and close the
cover.
• Carefully re-insert the reader back into
the LiveSafe.
Press to
unlock
Pull to unlock
IMPORTANT:
Once a cassette is removed from the LiveSafe, you need to book that amount
into your banking. Re-insert the EMPTY cassette into the LiveSafe.
Spring Banknotes
Move note holder this direction

9 10
User Guide
Environmental requirements
Media Requirements:
The spectral head is capable of handling multiple denominations
simultaneously, the media that can be accepted includes but is not limited to:
• Paper notes
• Polymer notes
• Windowed notes
The minimum and maximum dimensions for media are:
Network Requirements:
LiveSafe requires a LAN network to work.
• Local NTP Server or Internet access
• Preconfigured fixed IP address or a DHCP Server working on LAN
Fixings:
The LiveSafe is secured with 2 x metal plate brackets
• 202mm angled width x 224mm height
• With 2 x M6x50 and 2 M6x10 screws for each plate.
Environment Minimum Maximum
Temperature +3° +50°
Humidity 5% 95% non-condensing
Minimum Maximum
Lenght 110mm 170mm
Width 56mm 82mm
Detection Technology and Features:
The spectral head is a highly secure and technologically advanced banknote
validator. State of the art spectral sensors offer complete note image capture
by scanning over 4.8 million data points to authenticate the validity of notes.
The unit boasts 99%+ first time acceptance of new and street grade notes
with a note-to-note processing time of 2 seconds.
The unit contains several security features including optical and mechanical
anti-strimming technology that delivers outstanding fraud protection and
cutting-edge note centring mechanism.
Hyperspectral all ranges from IR to UV, no magnetic detection.
• 100% note image capture - 4.8 million data points
• 99%+ first time acceptance of new and street grade notes
• Stained note detection
• 2 second note to note processing
Unit Operation:
The unit is operated, enabled and opened with iButton security technology.
Each iButton has its own unique serial number identification, the device
is programmed by the guaranteed unique 64-bit registration number that
allows for absolute traceability.
The thick stainless steel casing of the iButton ensures resistance against dirt,
dust, moisture, shock and other environmental hazards.
The button shape helps to establish a proper alignment with the probe and
ensures reliable communication with a speed of 16.3kbps.

Tellermate Ltd
Leeway House,
Leeway Industrial Estate,
Newport,
NP19 4SL, UK
[phone]
Version 12.22
Ref 904701J